Times Newspapers Ltd Avaliações 

I signed up for the 3 months for £1.00 trial and left myself an automatic reminder to ring up one week beforehand and cancel before they took the £30 monthly payment. It’s a nuisance they make you ring a number (albeit freephone) and that you can’t cancel online. That said, for all those on here criticising the Times when you signed up for the trial and didn’t cancel in time, I think that’s unfair as in this day and age, setting reminders on phones etc is very easy to do.

Mac took my call and was very courteous and helpful. I’d say he is an asset to their team. He did not try at all to persuade me to stay and he made no hard attempt whatsoever to upsell as others have described

I would have given 5 stars and the only reasons I didn’t are 1) first time I called I was in a queue and when I reached number one the call was picked up and immediately manually disconnected forcing me to queue again for around 5 further minutes and 2) I asked for a cancellation confirmation email and never received it although subsequently got a “sorry to see you go” feedback survey so
I am confident my plan has definitely been cancelled. In this day and age though cancellation emails should be standard so the customer has written confirmation the contractual plan has been successfully terminated.

Do not be tempted by the "3 months for £1" offer. It's designed to hook you, and the moment you try to leave, the real Times shows up.
When I decided to cancel, I discovered you cannot do it online. Not through the app, not through your account settings, not by email. You are forced to phone a call centre during specific hours — a deliberate obstacle that belongs in 2005, not today. I wasted a frustrating amount of time on hold, only to be put through a scripted retention pitch trying to talk me out of leaving. Cancelling a newspaper should take 30 seconds; instead it's an ordeal.
This is not an accident. It's a business model built on friction — make signing up effortless and cancelling painful, so people give up and keep paying. The terms and conditions are buried, vague, and clearly written to protect them, not you.
It's telling that this is exactly the kind of practice UK regulators are now clamping down on. New subscription rules under the Digital Markets, Competition and Consumers Act are coming in — including the principle that if you can sign up online, you should be able to cancel online, plus clearer trial-to-renewal protections. The Times is relying on tactics that are on borrowed time. A quality publication should stand on its journalism, not on trapping subscribers who want out.
If you're considering the £1 deal: ask yourself why a company confident in its product would make leaving this hard. Save yourself the hassle.

This is the subscription trap they make it next to impossible to cancel your subscription, they lure you in with a great offer then keep charging your card month after month after month and make it impossible to cancel.

The price has gone up by over 9% and the editorial is very biased towards Israel.
I cancelled my subscription and was offered deals to stay. Shame they do not offer discounts for loyalty before you leave.
Also, they refused to refund my recent payment of £75.66 for a paper I will not be receiving.
Have had the paper for decades and enough is now enough.

Like everyone else here, subscribed on one of their ridiculously low offers of like £1 for 3 months to read one article. Didn’t manage to cancel on time and was charged £30/month for two months.
I was abroad when I realised one month had been paid so I’ve started trying to cancel. Impossible on the app, I’ve then sent an email but that didn’t work either, as they only process cancellations over the phone.

I do not have a subscription and have avoided that route. However, I have bought and read The Times on most days. From time to time, through feedback, I have criticised some of their journalism and skewed reporting of world events. I note that they no longer acknowledge my emails. This is poor and shows a complete disregard of the views of their readers. The quiz sections are excellent and the main reason I continue to buy the paper, plus reading the views of wayward journalists! I know they hate exclamation marks, which tells me something!

Signed up for the free trial as I wanted to read one article. Went to cancel it on the app straightaway. Never read an article since or signed in therefore not used the service. As it said £1 for 3 months I presumed this was billed at £1 per month, so with no further payments presumed it had been cancelled successfully

Was then shocked to see £30 be taken from my account after 3 months! No warning that the trial was ending. Phoned them up same day, the customer service assistant admitted that there’d been some kind of bug on the app affecting cancellations, but that I ‘didn’t seem to be affected’. Doesn’t exactly fill you with confidence thst their own procedures were followed! Refused me a refund.

Followed this up with an email complaint to which a week later still no reply. Ended up requesting a chargeback through my bank. On a side note I can’t fault Chase bank who refunded my £30 straight away.

It’s very sneaky of The Times to not warn people that their subscription is ending and then to charge people £30 and refuse to refund. Their wording is also not clear. The girl on the phone told me I should’ve phoned to check my cancellation so they are not making it easy for people. There’s certain legislation coming in next year to protect consumers from these nefarious practices

Tip: use AI (eg chatGPT / Grok) to write your complaints and also in communication with your bank to strengthen your points

Would give zero stars if I could. Go through your bank for a refund.....it works and I got my money back! I cancelled my subscription through my Apple ID in the same way I manage any subscription signed up through the App Store. As I didn’t telephone through to The Times to confirm my subscription cancellation, they took money from my bank without authorisation.

I cannot access my Times account. I get a server error message when trying to (hence the cancellation). Their customer services even confirmed to me they could see I haven’t ever accessed my account. They asked me to send a screenshot of the error message which I did. They replied and told me the error message is because I didn’t phone through to cancel and this should’ve prompted me to pick up the phone and call them, therefore it’s my fault. What?!

In this digital age, what company expects a subscriber to also phone the company to double check a subscription is cancelled? They could save a fortune in man power for a start and stop ripping us off! Nowhere does it warn you that you have to call them to cancel when you sign up. They are complete con artists, desperate to make money out of people who no longer want to be their customers. Avoid The Times and don’t be duped into a free trial period, because it’s next to impossible to cancel!

With what’s going on in the world right now the Times headline story on an iPhone is Primak introducing its own delivery online system.
Honestly how DUMPED down can a newspaper get?? You are truly a pathetic editorial nowadays.

Don’t respond when you want to cancel your subscription so take £30/m after £1/6m trial

Agreed with everyone else, very nasty tactic of tricking people into expensive subscriptions. Also, if you manage to cancel, they end the subscription straight away and don't let you finish the month you paid for!

The worst of the worst of greedy, dishonest, corporate news, masquerading as 'intellectual'. It better have a plan B because its attempt at appealing to a younger more diverse audience is clutching at straws. It's also highly racist. A paper for disgruntled 'boomers' and sycophantic Royalists.

Do not be fooled into signing up for the subscription service! I cancelled via email only to be told that I have to telephone to cancel. I cannot think of another company that allows cancellations via telephone, they usually insist that you put a cancellation in writing. Apparently though, if you live outside of the UK, you can cancel via email but if you live in Britain and try to cancel your subscription with this British company you can’t and have to suffer the inconvenience of queuing on a call. Appalling service. Feels like a scam

Have to call and wait ages to cancel. This should be made illegal.
I guess they won't be writing an article about this issue any time soon!

Took out a trial subscription in February. Yesterday Times Newspapers grabbed £30 from my account without informing me that my trial subscription was about to end. Managed to talk to two agents in customer services who couldn't help but escalated my complaint. Today received an email saying they wouldn't refund me ('read the small print' is their cry!) but would cancel my subscription from next month. Won't fall for it again, Mr Murdoch!

Like (apparently) everyone else here, signed up for a free trial, read one article which was enough to see that the quality of journalism here has gone through the floor, got charged £30 at the end of the trial with no notification or reminder, refused to refund. There's new legislation coming which will render such behaviour completely illegal.

Predatory subscription practice. You would be well advised to avoid accepting their £1 for 3 months offer. You will regret being seduced by this seemingly attractive offer. The website is extremely clunky and prone to crashes and delayed loading. I don't recall a cancellation process as archaic and unpleasant since AOL was still a market leader. You don't have to call, send an email stating you are cancelling and do not require or need a 'discussion'. Ensure you receive an confirmation email. Don't engage!

Zero stars!
Like everyone else (£1, cancelled, £30 taken, won’t refund) OUTRAGEOUS, shoddy, useless, deceitful …
How are they allowed to get away with it?!

Very bad cancelation process designed to trick the customer where they force you to call in. I provided cancelation notice via email but they refused to carry it out and charged my card £30 after a free trial.

Dark ages. These people live in the dark ages. Comments rejected every time on Times & Sunday Times for no apparent reason.

Customer service? What a joke. We have escalated and will be back in touch. Never a reply nor an update. No wonder subscriptions fall and your business model is under threat. You need to wake up and raise the bar.