Times Newspapers Ltd Avaliações 

Struggled to unsubscribe, still end up getting charged when they wouldn't accept my phone call.

Subscribers are not wanted. I've been one for around 10 years and ive had enough. On holiday,you can no longer receive a credit for the period you can't buy hard copy,even though you're paying for hard copy. All last week,Tesco ran out of The Times by noon. Today,Saturday,I left home at 11.45 and got home,via a bus,and got home at 3.20 in order to find somewhere that still had copies. Last week,I spoke to customer services who said it had nothing to do with them. I phoned up to cancel subscription and requested a call back. No call back. Hopeless,useless pile of dung. No,The Times is geared up to be anti subscribers.

Addendum: I like Daniel Fienklestein,I like your other columnists and reporters. I like The Times. But you're taking the piss. Blank you

Asked to cancel auto renewal, and was offered to stay on for 3 months at a pound a month. Accepted this, with the expectation that I would then be at least notified when the price increased. Instead they jacked it up to £20 per month with no communication. I've spent £80 for nothing, and they are refusing to issue a refund. Pretty despicable from a national newspaper.

I have had a subscription for The Times for two years. I renewed this year with a price hike on the 5th October and today I have received a confirmation that my subscription has been cancelled. Customer Services don't seem to have a clue and Cancellations are not answering my calls. Also the App will not allow me to log in and review my account. I have wasted hours on the phone this month alone. I will now actually cancel and ask for a refund and compensation. PS Update; Cancellations have ignored my request for compensation fo
r all their errors.

You open a good app to see new things. You open The Times to see the same shite that you saw last time. It's in the name - NEW s.

My experience agrees with all the other reviewers - the company seems to make it deliberately difficult to cancel. I had to wait in a chat and then (though they did cancel it) they refused to refund me that month when I cancelled the day of the subscription renewal. They refused to connect me to the billing department and ended the chat.

I telephoned The Times to cancel my subscription (as there is no option to do so online) and yet despite this the subscription has been renewed at the cost of £30. This is disgraceful, money-grabbing and deliberately manipulative behaviour by The Times.

WARNING ⚠️
The times newspaper subscription is a SCAM. They only allow you to cancel via a phone number that IS NOT ANSWERED!

Only subscribe if you want a world of hassle to unsubscribe. I’m on hold over 40minutes over 3 calls and I’m STILL not unsubscribed!

AVOID

Cancellation made deliberately difficult.

I tried 3 times to cancel. Was confirmed and then they debited my credit card twice after that.

Had to PHONE to cancel the online subscription!!

Usual delaying tactics that I would expect from an Instagram type subscription - not one from what I thought was a reputable name.

Not possible to cancel online, introductory subscription silently rolls over into something much more expensive.

The Times lacks integrity

I WILL NEVER SUBSCRIBE TO THIS NEWSPAPER AGAIN, WHY?
Cancellation made deliberately difficult

It is remarkably easy to subscribe to The Times and The Sunday Times online, but cancelling is a completely different matter.

There is no straightforward online cancellation button. Instead, I had to wait between 30 minutes and an hour to speak to customer service. When eventually connected, I was asked a succession of questions, including for a “CPN” number that had never been clearly explained to me. After answering the questions, I was transferred to a separate cancellation team and expected to wait in another queue.

In my experience, the process appears designed to frustrate customers and discourage them from cancelling. A reputable digital subscription service should allow customers to cancel online as easily as they subscribed.

This is completely unacceptable conduct from a major national newspaper. I would strongly advise prospective subscribers to consider the cancellation process before providing their card details.

Cancelling a subscription is WAY more difficult than it should be. Not good.

Requires a phone call to cancel. Took only 7 minutes on the line but still should be doable online.

Allow to subscribe on line but force you to phone to cancel. It took me >20 minutes to achieve my aim-approx 10 minutes in a queue followed by 10 minutes in a pointless discussion where I was encouraged to stay for a smaller monthly charge. This simply shouldn’t be allowed.

Disgusting Customer Service on line from Emmanuelle when I came to cancel my subscription. I signed up briefly to look at an article and when I realised that there would be a large jump after my trial period I went to cancel online. Unfortunately you can't do that - you have to call their customer service line. If any of these people have been trained in "customer service" I would be incredibly surprised.
The person who answered the phone claimed it was nonsensical for me to sign up and then cancel so quickly, tried to upsell me to stay. When I said "I'm not looking to be upsold to" he was patronising, rude and spoke over me (and down to me) and continued in a passive aggressive tone. I asked him is name and he said - "I already told you once at the beginning of the call".

Shocked that a newspaper as well established as The Times has people manning their phones who are so incredibly rude and dismissive. Will I be signing up again? Absolutely not.

I noticed an unwanted subscription and cancelled it on the very same day the charge was made, immediately requesting a refund since I had clearly not used the service.

The refund request was nevertheless rejected. Regardless of the amount involved, I find this approach disappointing and not particularly customer-friendly. From such a well-established and respected newspaper, I would have expected greater transparency and flexibility in handling a subscription cancelled immediately after an unintended charge.

Holiday iquery for later in year,How to pause subscription? Answer no pause so by the time you pay for papers you cannot buy not so much of a saving

Got a subscription to print edition. Occasionally try to look at on line stuff, takes too long to load, feel myself aging as I wait then give up.

Offer free subscription to the online paper for a period of time, however have to call an 0800 number to cancel as have no easy way to cancel in your account login. Many subscription services offer online cancellation so I believe this is deliberate to try to discourage busy people from cancelling easily and hence earn extra revenue.

Also in my opinion the clickbait advert articles to draw you in are not as well thought out or interesting to read once you have the subscription.

Trial subscription scam. Literally scammers. This is not a trial. This is a way to hook you in and take your money even if you don’t use their service. Sad times!