Think Green Partners Avaliações 

301
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I requested to relocate my batterys and charger from my loft to a brick building in my garden. After contacting TGP who installed the system, it was arranged to carry out the move, a few days la... Ver mais

Avaliado com 5 de um total de 5 estrelas

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Delighted with the team at think green we had work done last week and couldn’t be happier with the results and service

Avaliado com 1 de um total de 5 estrelas

battery fitted for over a £1000 Guaranteed replacement 7 year warranty. Battery developed bulge and a warning light kept coming on and blocking charging . Called local electrician who said battery wa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviços de Utilidade Pública

Escrito pela empresa

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

301 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(301)

64 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent servicing protocol

I didn’t have to remember when to get my LG heat pump serviced. The company rang me and booked in a service the next day. The engineer, Josh, arrived bang on time and gave the system a thorough checkout. His full written report is to be emailed to me very soon but basically everything was in working order.

13 de março de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Excellent customer support

My experience with Think Green Partners was excellent in over 50 years I have never dealt with a company so willing to help customers I found them polite and very professional and would recommend them to anyone

12 de março de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

software communications

After upgrading our system, with both inverter and added battery, we had a problem with the supplying company's software and Preet patiently teased out the problem, resulting our being able to engage properly with new equipment

6 de março de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Have been with TGP for some time and…

Have been with TGP for some time and always found them on the ball. Appointments always kept on time, work done efficiently and cheerfully, and follow ups always completed There are many cowboys offering solar services, these are the good guys!

5 de março de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Problem resolved

The technician, Nick, was polite and very helpful. He dealt with a not very helpful Solax help desk in a very patient and professional way so that eventually the problem was resolved.

27 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

solar battery problem

reported problem with solar battery.office phoned with appointment which suited me & engineer fixed problem.have used this company for many years

16 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 1 de um total de 5 estrelas

Bad service

This review is about the service, not the product. The door to door sales rep sold my olderly parents a battery for £4,000.00 and installed it the next day. Their Winter quarter electricity bill was £230, which is extremely cheap so imagine how cheap their annual bill is. They will never see the profit from this product as the repayments cost more than the energy bill. We tried to cancel and explain but they said as the product had been fitted, they would not refund.

8 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback,

I can confirm we carry out various checks prior to the sale, age and vulnerability are two of the main things we check. We offer a workmanship guarantee therefore if any system fails and further work is needed to fix the issue, there would be no charge. If you could please email or call into the office so we discuss your issue as we have not received any correspondence from you directly.

You can reach us on 0800 292 2929 or contactus@thinkgreenpartners.co.uk

Kind Regards

Avaliado com 5 de um total de 5 estrelas

Think Green Partners have been outstanding

Think Green Partners have been outstanding; they were second to none for communication, product quality and workmanship. I have been in construction for more than forty years and my expectations are high, this means my review is based on a wide experience of contractors and installers. TGP are a company that wants the best for their customers and are clearly building a reputation for just that.

8 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback Mr Orsi

Avaliado com 5 de um total de 5 estrelas

So helpful

So helpful. Couldn't have managed to re set our Lux app without you.
Very patient and helpful.

6 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your feedback!

Avaliado com 5 de um total de 5 estrelas

Solar Edge Inverter

We contacted Think Green Partners as we had an issue with our Solar Edge Inverter not working. Preet Sandhu was very helpful and after ascertaining what our problem was she talked us through the stages that were necessary to have the Inverter up and running again. We are very grateful for her assistance and making it clear and easy to follow.

1 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your review!

Avaliado com 5 de um total de 5 estrelas

Excellent Service

The engineer came out, supplied and fitted the part required, connected us to the portal to be able to monitor. overall excellent service, very good.

16 de janeiro de 2024
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for your review

Avaliado com 4 de um total de 5 estrelas

Good customer service

Preet has been working tirelessly to get a replacement part from the manufacturers who have been finding any excuse not to provide it. Part now received and about to be installed. Meanwhile the engineers have managed to keep the system going to provide the heat required for my disabled and elderly husband for which many thanks.

19 de dezembro de 2023
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 5 de um total de 5 estrelas

I needed advice about my tariff and…

I needed advice about my tariff and over night charging the team gave me the advise that I needed and set up my charge times for me, amazing service!

12 de dezembro de 2023
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 4 de um total de 5 estrelas

understanding Squrrel systemCustomer Services are always helpful…

Customer Services are always helpful and listen to what your problem
Is and talk you through solutions. The engineer came out and checked the system out listening, explaining the actions taken. Then giving me information so that I could understand my stem was not working was expected and explained how the squirrel system works and that there are two parts to monitor.

11 de dezembro de 2023
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 4 de um total de 5 estrelas

Customer service resolved issues

We did have a couple of 'snagging' problems when the job was first done, but customer services kept dealing with the issues and all was resolved to our satisfaction. Pleased with software and finally some nice clean panels.

3 de novembro de 2023
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 5 de um total de 5 estrelas

I had a company call me advising I had…

I had a company call me advising I had issues with the system that I wasn’t aware of. I wasn’t sure how they could know this so I called TGP to be sure, the office checked out my system online and reported no issues found, I was even provided with proof via screen shot - can’t fault the team thanks

16 de novembro de 2023
Avaliação não solicitada
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Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

Avaliado com 4 de um total de 5 estrelas

I called for some advice on my system

I called for some advice on my system, I was happy with the advice provided and I also requested a diagram of my system, this was also provided. Great customer service thank you

23 de novembro de 2023
Avaliação não solicitada
logotipo da Think Green Partners

Resposta da Think Green Partners

Thank you for leaving your feedback! Much appreciated

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