Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
A empresa respondeu
Upper Level, Unit 32, Royal Victoria Place, TN1 2SS Tunbridge Wells, South, GB
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Excellent service today, Samuel was so helpful (and was the reason I decided to move to 3 as he served my partner earlier this year). Got me set up so quickly, thanks!
A empresa respondeu
Joe and his co-assistant were really friendly and both stood up as I walked in… anxious to serve and help out. Joe was super helpful and patient with my dumb old timer questions and jokes. Really... Ver mais
A empresa respondeu
Samuel has always offered rhe BEST advice to myself and son each and every time we have visited your store in RVP. Samuel is an amazing customer advisor, always welcoming , always remembering our pa... Ver mais
A empresa respondeu
Joe was incredibly helpful and informative through the process of buying a new phone, and did not try and preasure us to purchase any extra products. Only tedious part of the process was calling th... Ver mais
A empresa respondeu
Escrito pela empresa
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Escrito pela empresa

Upper Level, Unit 32, Royal Victoria Place, TN1 2SS, Tunbridge Wells, South, Reino Unido
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Joe was really fantastic, helped me alot in cancelling my 2 year contract as there was a misunderstanding. But he sorted it, I'm very happy now 😁😁

Resposta da Three UK - 3Store Tunbridge Wells
Joseph he help me a lot and he was very friendly.
He gives solution to issue

Resposta da Three UK - 3Store Tunbridge Wells
Samuel was very helpful, no nonsense info. Very knowledgeable

Resposta da Three UK - 3Store Tunbridge Wells
Straight forward helpful service from Koray in the Tunbridge Wells three shop. Also had good service from another staff member the day before. Really great work.

Resposta da Three UK - 3Store Tunbridge Wells
Michael was very patient and knowledgeable. He was very quick and good and answering and solving the multiple problems we had

Resposta da Three UK - 3Store Tunbridge Wells
We have just been in the 3 shop to sort out my mums phone and Koray served us. What a patient, knowledgeable, helpful guy. He set everything up, nothing was too much trouble, and he was genuinely friendly. A true credit to you.

Resposta da Three UK - 3Store Tunbridge Wells
Samual was very professional and a great service to my needs.

Resposta da Three UK - 3Store Tunbridge Wells
Sam knows his stuff and helped us to get the best deal for us. Using the Three website is painful; going in store made it easy.

Resposta da Three UK - 3Store Tunbridge Wells
Samuel was very helpful and got me all sorted with my iPhone 17 pro max

Resposta da Three UK - 3Store Tunbridge Wells
Koray at Tunbridge Wells shopping centre was immensely helpful in sorting out my mobile queries.
His knowledge has been successful and a valuable asset to my understanding.

Resposta da Three UK - 3Store Tunbridge Wells
They were really helpful and explained well and upgraded my phone for me . Always helpful .

Resposta da Three UK - 3Store Tunbridge Wells
Samuel has been super helpful with any issues I've had in store. Not only that, when I need another deal. I always come to Samuel as I know he'll give me the right information and the best price.

Resposta da Three UK - 3Store Tunbridge Wells
Fantastic Customer Advisor (Tunbridge Wells) from Koray!
I had an excellent experience thanks to Koray. His customer service was outstanding from start to finish—professional, friendly, and incredibly helpful. He went above and beyond to make sure everything was sorted quickly and smoothly. It’s rare to come across someone so genuinely committed to providing great service.
Thank you, Koray—you were fantastic!

Resposta da Three UK - 3Store Tunbridge Wells
Koray was excellent supporting me to purchase a new phone and transfer my number.

Resposta da Three UK - 3Store Tunbridge Wells

Resposta da Three UK - 3Store Tunbridge Wells
I went into Tunbridge Wells yesterday on a mission to sort out new mobile phone contracts, and I’d psyched myself up to be as thorough as possible so I could get the best and most informed deal. I did the full tour of every phone shop in town. One in particular smelled like someone had been chain smoking in there since 2003, a couple looked like they could easily have been used as sets in a post-apocalyptic zombie film, and in most of them the staff were so uninterested that I started wondering if I’d actually passed away somewhere on my mobile phone mission. Not even an “I’ll be with you in a minute” as they wandered past not acknowledging my existence.
The Three shop was clean, bright, and the staff actually acknowledged my existence. I mainly dealt with Samuel, who was genuinely lovely and somehow turned the notoriously awkward task of getting a new phone into something calm and easy. He was clearly trying to get me the best deal for my needs rather than pushing the priciest thing on the shelf. When I popped back in later after deciding Three was the one I wanted to go with, I also spoke to Mike while Sam was with another customer, and he was just as great.
Sure, Three wasn’t the absolute cheapest, but honestly, for customer service that makes you feel like an actual person, I’d happily pay the small extra amount a month. Not just phone zombies churning out contracts. Sam and Mike 100% deserve a bonus for being great at their jobs and for transforming what is usually a soul-draining errand into a surprisingly pleasant experience.
Would absolutely recommend.

Resposta da Three UK - 3Store Tunbridge Wells
Samuel was excellent and really helped in a complex situation. Great service and very knowledgeable about contracts and offers. Getting me good value.

Resposta da Three UK - 3Store Tunbridge Wells

Resposta da Three UK - 3Store Tunbridge Wells
The customer advisor, Samuel (Sam), was extremely helpful and provided a wealth of information about the phones and contract options. He was also very friendly and approachable.

Resposta da Three UK - 3Store Tunbridge Wells
Samuel Was amazing!
Needs a promotion!
Accommodating, Informative and Helpful!

Resposta da Three UK - 3Store Tunbridge Wells
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