Jason and Corsa at the dudley branch, they were both very helpful, polite and friendly with the service that gave us, the customer service was first class and the staff were polite to us, they and we... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
This company is awful..requested a car at 11:30 am to be delivered on July 31st. I am now at 13:50 on 3rd August and still no car. Deposit taken twice. No one answers phone. In a world where customer... Ver mais
We hired a car from Thrifty in Aylesbury, Bucks over the weekend. Easy to book online and by far the cheapest of all online options. We dealt with Mohammed Tayub, rental agent at the desk. He was so h... Ver mais
A empresa respondeu
A really good customer service from Thrifty Basildon, original car was not available, so was upgraded F.O.C. staff very friendly & extremely helpful, highly recommend this company.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
Informações de contato
Scot House, Matford Park Road,, EX2 8AW, Exeter, Reino Unido
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3,6
Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I thought I had a complex booking…
I thought I had a complex booking problem but Jason at Dudley was able to resolve it calmly and efficiently which removed a lot of Stress from a tricky situation. He was able to explain what was required and simplified it amazingly well. Thank you very Much Jason and staff.
And I got a great car upgrade as well !
Cheers !
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Rob,
Thank you for the fantastic review! We're delighted that Jason and our team at the Dudley branch made your experience with us a great one. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations.
Kind Regards,
The Thrifty Team
Manish from Heathrow helped so much…
Manish from Heathrow helped so much with my rental and he gave me a smooth walk through and explained everything to myself. I will fully recommend this service.
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Majid,
Thank you for taking the time to leave us a 5-star review. We're delighted that our team at the Heathrow branch made your experience with us a great one. We appreciate you taking the time to give your feedback and look forward to serving you again in the future.
Kind Regards,
The Thrifty Team
20/20 to this branch of Thrifty
20/20 to this branch of Thrifty. Jason and the team are so helpful and customer focused.
So many companies could learn from this, they are a pleasure to deal with. Long may it continue.
Thank you thrifty, Jason and the team.
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Matt,
Thank you so much for your kind words! We put a lot of effort into making our customers feel valued, so we are thrilled to hear that you are enjoying it.
Kind Regards,
The Thrifty Team
Excellent from the Ipswich branch
The car that I rented was the cheapest option, but i thought It was great, the staff were nice from the Ipswich branch, and as I brought it back a few days early they kindly reimbursed me for my unused time. So couldn’t be happier, I highly recommend!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Andrew,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Thrifty Team
Fast and Efficient Support
I had to hire from the Bournemouth Office for 28 days, renewing intermittently during that period. The staff could not have been more helpful, it was never any hassle, and the vehicle I was supplied with was first rate. Special mention to Sean who supported throughout, and to the gent who books the cars in and out. Friendly, kind, and very efficient.I would recommend Thrifty Bournemouth to anyone. Also, very reasonable rates.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi James,
We're delighted that our team at the Bournemouth branch made your experience with us a great one. It lets us know we are making customers happy and doing something right.
We loved being of service to you and hope we can assist you again soon.
Kind Regards,
The Thrifty Team
Great car and customer service.
I rent from the Heathrow branch at the Sheraton and have always been treated with the utmost courtesy. My car this time was a BMW 320i. It was spotlessly clean and in excellent condition, a real pleasure to drive.
Thank you.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Christopher,
Thank you for taking the time to leave a 5-star review. We're so glad to hear that you were satisfied with our rental. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Kind Regards,
The Thrifty Team
Not a great experience
Not a great experience, they charged me unexpected fees after the rental period, and it was a hassle to get through to anyone to sort it out
30 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Beatrice,
Thank you for taking the time to provide your feedback. We thank you for bringing this issue to our attention and know that we’ll be looking into it. We use all customer feedback when reviewing our processes to ensure a more positive experience for all our customers.
Kind regards,
The Thrifty Team
Resposta da Thrifty Car and Van Rental UK
Hi Samuel,
Thank you for taking the time to leave us a 5-star review. Our team is committed to delivering high-quality service, and we hope to see you again soon.
Kind Regards,
The Thrifty Team
The best car rental company in the UK
The best car rental company in the UK. Staff are very professional and helpful. I am a Customer for life. Special thanks to Khurm for his outstanding service. Highly recommended.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Isam,
Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high. We look forward to delivering another excellent experience to you next time.
Kind Regards,
The Thrifty Team
When we arrived our luggage wouldn’t…
When we arrived our luggage wouldn’t fit in the pre-ordered car and a discounted upgrade was offered. The car itself was a wonderful! A fabulous Volvo xc90.
The staff were incredibly helpful and accommodating. Would recommend to a friend.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi,
Thanks so much for your review. We love getting feedback and take pride in our customer service. Please get in touch if there is anything else we can do for you.
Kind Regards,
The Thrifty Team
Great as always
Great as always. Good price, LOVELY CAR (a BMW), fantastic, helpful and polite service. I’ve used Thrifty twice this year and it’s been perfect every time. Thanks!
7 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi,
Thank you for taking the time to leave us a 5-star review. We are glad you enjoyed your rental with us, and we hope we will see you again soon.
Kind regards,
The Thrifty Team
Charged for fuel despite full tank
Very poor company to deal with. Dropped my car off having filled it to the brim with fuel 100 yards away from the garage. They still charged me £22 for fuel and have not refunded despite being contacted for weeks. Do not use.
16 de novembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Martin,
Thank you for taking the time to leave a review. I would like to investigate these charges for you to find out what happened. Please send some details of your hire to customer.service@thrifty.co.uk when you can.
Kind regards,
The Thrifty Team
The M-F car hire firm.
I didn't hire a car off Thrifty. That's because I wanted one for two days commencing Saturday afternoon. Guess what? They're closed Sat & Sun! Pathetic. Part-timers like Thrifty don't deserve to be in business.
Hey, why not close the roads at weekends? ...Seeing as Thrifty are shut!
21 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Martin,
Thank you for sharing your feedback and we're sorry to hear about the inconvenience you experienced. Our opening hours, including those locations which are closed at the weekend, can be found on our website and at each location, but we understand how this may have caused frustration. We appreciate your thoughts and are always working to improve. If you have any further concerns, please do not hesitate to contact us at customer.service@thrifty.co.uk
Kind regards,
The Thrifty Team
Rude
Hired a car had to chase for my £750 deposit back for weeks. Handed car back 4 weeks ago still not got deposit. Was told it was paid last week and it would take 5 days max to get money back. Still not here. Now not replying to emails. Avoid
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Sarah,
Thank you for taking the time to leave a review. I have looked into the points you have raised in your email and I agree that the time taken to get your deposit back to you has been significantly longer than we would expect. Please accept my apologies on behalf of the whole team. We are using your feedback to review our deposit processes and to ensure we improve our service in the future.
Kind regards,
The Thrifty Team
Brilliant service - Phil the magician
This is my second time dealing with the Sunbury branch now. Phil is an absolute delight to deal with. He’s polite, efficient and always gives you the time. His team are just as helpful, making the overall experience easy. Thanks a lot guys, looking forward to seeing you in the New Year!
18 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Danny,
We're delighted that Phil and the team at the Sunbury branch made your experience with us a great one. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Thrifty Team
First class experience …
Due to an electrical issue with my own Land Rover I need a car in a hurry the same day. Such a helpful and friendly team really did help in what was a stressful day nothing was to much trouble give me a good deal and a smashing Volvo car in to the bargain
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Neil,
Taking the time to leave such a great review about your hire , has really made our day. We always aim to delight our customers with our customer service and our attention to detail.
Kind Regards,
The Thrifty Team
The best customer service I’ve ever…
The best customer service I’ve ever received!
I had to change company cars and Steph was fantastic in sorting me a new vehicle out.She did it swiftly and helped me get back out on the road.The whole team was very polite and I would 100% recommend Thrifty Doncaster to everyone!
10 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Jake,
We're delighted that Steph and the team at the Doncaster branch made your experience with us a great one. We loved being of service to you and hope we can assist you again soon.
Kind Regards,
The Thrifty Team
Fantastic service from these guys here…
Fantastic service from these guys here at in Dundee. I wouldn’t think of going anywhere else. People often moan when they damage a car and think they shouldn’t lose their deposit. If you’re not happy with the terms, don’t hire a car in the first place. If you damage your own car, you have to pay to get it fixed, so what’s the difference? I thought I’d point that out, as I’ve noticed customers leave bad reviews when they lose their deposit. In that case, take out the cover insurance—it’s not fair otherwise. Happy Christmas when it comes!
6 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Andrew,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our rental. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us.
Kind Regards,
The Thrifty Team
Atrocious!
NEVER use this company – zero customer service and very rude indeed. The manager in Hereford refused to rent me a car even though I had paid for it – I accept that I didn’t have my Passport (which she wanted to scan) but I offered to email a pdf scan from my laptop. She refused to find a way to resolve the situation and was rude and nasty. I will never use Thrifty again and advise others that they are to be avoided – if you don’t believe me read the other reviews on this thread - atrocious!
28 de novembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Tim,
I'm sorry we were unable to go ahead with your rental. Unfortunately, we do require our locations to view the actual passport provided in person however we have raised your points about how the situation was handled with the team concerned to ensure this is improved in the future.
Kind regards,
The Thrifty Team
I was told to come in at 8.30am for a…
I was told to come in at 8.30am for a car swap, on arrival no one knew I was coming, stood around for over 30min while a car was sorted
4 people out the back just having a chat about what they would do if they won the lottery and a new car he wants
If they worked together I would have been in and out. Awful customer service
2 de dezembro de 2024
Avaliação não solicitada
Resposta da Thrifty Car and Van Rental UK
Hi Ricky,
Thank you for taking the time to leave a review and we are sorry this was not the experience we would hope to provide for our customers. Please contact us at customer.service@thrifty.co.uk with some more details about your rental to ensure we address this with the correct branch.
Kind regards,
The Thrifty Team
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