Ticketlords Avaliações 

886
•
O TrustScore é 4 de um total de 5

4,2

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Tried to book airline ticket, they sent email quoting price, airline and seat reservation, told to phone them next day to confirm ticket. Next day phoned them several times, they refused to confirm ti... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Abeera has been consistently helpful and efficient. She is quick-witted and finding solutions and addresses these issues with respect and candour. It's an honour to get her impeccable service. The a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Abeera has been truly helpful throughtout the entire process of booking my flights and the subsequent changes I made along the way. She always finds the best flight options and her customer service is... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

couldn't even maintain the live data on the website. The price listed on the website is no longer valid when we call them. That's ridiculous. But the staff, Arya Clark, who dealt about my flight, she... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

886 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(886)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Oliver was really and very helpful

Oliver was really and very helpful. He was kind and easy to deal with. Deserves to be promoted. Thank you

28 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 4 de um total de 5 estrelas

Trip to Kenya

Robin found a way to ensure i got a great holiday. It was difficult as the hotel increased the price overnight.
Flying 4th september and im sure he haa done all he can to ensure i have a pleasent two weeks in Kenya.

6 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

My experience with Alisha was amazing…

My experience with Alisha was amazing she helped me to booked a flight for my mum, she is patient and very helpful to me thank you Alisha, I will always recommend you

28 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

We had a great experience with Sohrab

We had a great experience with Sohrab. Despite us changing airlines a few times, he remained extremely patient, professional and helpful throughout. He guided us through every step, reassured us whenever we had concerns and always made sure we had the best options available. His service was excellent and we really appreciated all his help. Highly recommend Sohrab!

3 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

Ayra Clarke was very helpful and I will recommend all my friends and family to book from your firm whenever they are travelling

I had great experience with your company when I purchased my flight ticket in may this year, your member of staff called Ayra Clarke was very helpful and cos of her I will recommend all my friends and family to book through your company for all their travels

5 de maio de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

I book flights to colombo from lords…

I book flights to colombo from lords and Ariya clark was the agent it was a fast and reliable service thank you ariya

21 de julho de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

Arya Clark served me twice

Arya Clark served me twice, last March and a couple of days ago. Both times to get a ticket to go to Sri Lanka. She listened to my requirements such as reasonable air fare and luggage allowances. First time it was British Airways combined and this time Qatar airways and I am very satisfied with their service

22 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

Great service from sorhab

Sorhab has been of great help especially since its my first time using these airplane..i cant wait to do more travels with you guys..i have loved the reception and the patience with these guys..thankyou so much cant wait to book a returning ticket with you guys..

26 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

Oliver was very professional and supportive

Oliver was very professional, listen to my query and supported and act professionally throughout the discussion. Good communication skills was exhibited by Oliver and apy attention to my concern and was able to provide assurance and support.

27 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

I have got tickets from Sohrab Khan

I have got tickets from Sohrab Khan. He is knowledgeable and understands the needs of customers.

13 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back - We wish you have a safe journey

Team Ticket Lords LTD

Avaliado com 5 de um total de 5 estrelas

The agent Mustafa Kareem was very…

The agent Mustafa Kareem was very helpful, professional, and friendly. They made the process easy and provided excellent customer service. I’m very happy with my experience.

14 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Hello ,

Thank you so much for your positive feed back

Team Ticket Lords LTD

Avaliado com 1 de um total de 5 estrelas

Watchout! ⚠️ Deposit Scam Alert ⚠️

I engaged this company to secure a flight ticket at an agreed price and paid a deposit on that basis. Despite taking my payment, the company failed to secure the ticket and subsequently refused to return my deposit in full. Their explanations have been inconsistent and do not align with UK consumer protection law or with the terms and conditions they publish.

No booking, administration or service charges were disclosed, explained or agreed at the time of booking. The company later attempted to rely on undisclosed terms buried in Clause 6 of the small print on their website, terms that were neither presented during the transaction nor included in the email requesting the deposit payment. At no stage were these charges communicated transparently or brought to my attention and I did not consent to them.

A business cannot retain a customer’s deposit when it has not provided the service paid for. Nevertheless, this company attempted to do so and has not taken responsibility for the failure to deliver the agreed service. I provided multiple opportunities for them to resolve the matter fairly, but they did not do so.

This experience has been unnecessarily time‑consuming and stressful. Based on my dealings with them, I cannot recommend this company and would advise potential customers to exercise caution. DO NOT pay any deposit to this company. If at all, only pay for a fully confirmed ticket that is ready to be issued.

Review Update (27/08/2026)
This company has demonstrated concerning conduct in its handling of my refund. After withholding my deposit, they offered a full refund only on the condition that I remove my review immediately and agree not to pursue a chargeback with my bank. I declined and stated that the review would remain online for the same length of time that they kept my money. I also requested that they revise their unclear deposit and refund policy to prevent future customers from being misled.
The company has not responded to me for over a week.

3 de agosto de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Dear Adewole,

We are sorry to see this review, but we would like to clarify some important facts regarding your booking.

At the time of booking, the payment deadline and our Terms & Conditions were provided to you by email and were also acknowledged when the deposit payment was made. Unfortunately, the outstanding balance was not received by the agreed deadline and, as a result, the original booking could no longer be secured at the agreed fare.

Our team subsequently attempted to assist you with a new booking. As the available fare had increased, we offered to transfer your full deposit towards the updated flight option, which you declined.

Although the deposit was subject to the agreed booking terms, we later offered you a full refund as a gesture of goodwill. This was not conditional upon preventing you from exercising any legal rights. However, we have since been informed by our payment acquirer that a card dispute has already been raised in relation to this transaction. Consequently, we are unable to separately process the same payment as a refund while the dispute is active, and it must now proceed through the card dispute process.

We therefore respectfully disagree with the description of this matter as a “deposit scam.” We have made several attempts to resolve the matter, including offering to transfer the deposit to an alternative booking and subsequently offering a full goodwill refund.

Kind regards,
Ticket Lords Team

Avaliado com 5 de um total de 5 estrelas

They always have gone the extra mile…

They always have gone the extra mile for me to get the best price and they have payment plans to make it easier to fly .The staff are very efficient, polite and helpful especially Muhammed who has been great every time I speak with him . So much so that I always ask for him when I call

29 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE of this people!!!!

BEWARE of this people!!!!! They are Scammers. Don’t send them your money!!! BEWARE!!!!! SCAMMERS SCAMMERS SCAMMERS!!!!!!

29 de julho de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Dear Anna,

We are sorry to see your review and would like to clarify the circumstances of your booking.

A deposit was paid towards your return flight booking, with the remaining balance due within the agreed payment timeframe. Our sales team contacted you regarding the outstanding payment; however, the balance was not received by the agreed deadline.

Following expiry of the original fare, our supplier advised of a fare difference for the available booking option. As you did not wish to proceed at the updated fare, you requested a refund instead.

Our team has already contacted you by email requesting your written authorisation to proceed with the refund. Once we receive your authorisation, we will arrange the card refund accordingly.

Please respond to our email or contact our Management Team directly at [admin@ticketlords.co.uk] so that we can complete the refund and address any remaining concerns as a priority.

Kind regards,
Ticket Lords Team

Avaliado com 1 de um total de 5 estrelas

Scammers!!!

These people are scammers

17 de julho de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

Your concerns have been referred to our Management Team, and we are currently reviewing the circumstances of your booking to understand what occurred and determine the appropriate resolution.

If you would like to discuss the matter directly or provide any additional information, please contact us at admin@ticketlords.co.uk. We will be happy to review your concerns and assist you further.

Kind regards,
Team Ticket Lords LTD

Avaliado com 1 de um total de 5 estrelas

🛑 ⚠️ WARNING ⚠️🛑

🛑 ⚠️ WARNING ⚠️🛑
Please be careful when considering booking with them. They offer great rates and will ask you to pay a deposit or booking fee which the say would be deductable when you pay the balance of your ticket fee. The minute you pay the booking fee, uou will receive a booking confirmation, however, it will state that it is non refundable should the airline decide to increase their fares. Bearing in mind, they do not tell you this before you make payment. Guess what! When yoh next contact them, you will he told your reservation is on a waiting list because the ticket prices gave changed and uou have to pay a couple of hundreds of pounds to get the ticket. Even though upu would have received a booking confirmation and paid some money to reserve the ticket.
They then claim its in their 'clause' that tickets could increase and they are not able to refund any monies paid. Please stay clear away from some travel agents that offer great rates that seem to good to he true. I have now lost my reservation fee and no ticket either.😡

17 de julho de 2026
Avaliação não solicitada
logotipo da Ticketlords

Resposta da Ticketlords

Dear Lee-Ann,

We are sorry to hear that you were dissatisfied with your experience and would like to clarify the circumstances of your booking.

Your booking was for two passengers travelling from London Heathrow to Harare, for which a deposit was paid. The balance payment deadline was communicated as part of the booking process; however, the outstanding balance was not received within the agreed timeframe.

Our team subsequently offered you an alternative available flight with Ethiopian Airlines, which you initially accepted, and the details were also provided to you by email. You later decided not to proceed with the alternative booking and requested a refund instead.

On 20 July 2026, the refund arrangements were confirmed to you by email and you authorised us in writing to proceed. The agreed refund was subsequently processed back to your card on 23 July 2026.

If you remain dissatisfied or have any outstanding concerns, please contact our Management Team at (admin@ticketlords.co.uk). We will be happy to review the matter and assist you further.

Kind regards,
Ticket Lords Team

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais