TigerChef.com Avaliações 

179
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We have this flatware for our beach condo rental & have found it to be sturdy, attractive & well priced. This is our 8th rental summer coming up & the flatware has held up nicely other than guests mi... Ver mais

Avaliado com 1 de um total de 5 estrelas

Terrible business. I will be reporting to Better Business Bureau as a scam. I ordered disinfecting wipes almost three months ago and, under the circumstances, cut them some slack. However, I called... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

The product itself isn’t very good to be perfectly honest! Super light, cheap materials it seems! plus the inside black casing had a hole in it. Customer service was very helpful and waiting for my r... Ver mais

Avaliado com 5 de um total de 5 estrelas

I've used Microban for many years now to handle pet smells, odors from ailing family members, and just everyday household odors. This new spray has done a great job of not just masking but eliminatin... Ver mais

Detalhes da empresa

  1. Loja de utensílios de cozinha
  2. Fornecedor de Produtos Alimentícios
  3. Loja de Móveis
  4. Restaurante

Sobre TigerChef.com

Informação fornecida por fontes externas variadas

TigerChef is more than a company serving your commercial needs. Using our expertise and extensive relationships in the food service industry, we offer products that anyone who is an avid cook can be proud to own. From bar and baking supplies to commercial appliances, our product list is truly endless. Our selection is unrivaled and features over 200,000 products! What we offer online is just a fraction of our inventory. If you don’t see it here, do not hesitate to contact us. Chances are we have it—for a great price.

With over 30 years of excellence and experience, TigerChef has proven itself to be one of the best and fastest growing companies in the food service industry. Aside from fulfilling the needs of the casual cook, we pride ourselves on our ability to take you from consultation to completion, making the design and purchase of your commercial kitchen as smooth and as satisfying a process as it can possibly be

Our staff is comprised of expert product specialists and a knowledgeable sales force who will guide you through this exciting process. We combine precise architectural planning with quality kitchen products to create the perfect industrial workspace. Our past clients’ rave reviews inspire us to continue offering the high quality of service for which we are known.

Our portfolio showcases a large variety of hotel chains, restaurants and numerous other commercial facilities. With every job site we begin, our ultimate focus is customer satisfaction. From beginning to end, TigerChef is the key that will make your business more successful than ever!

The truth is this: TigerChef is the only website you will ever need for every one of your kitchen needs. Please bookmark us so that we will only be a click away!

Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

179 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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3,2

Todas as avaliações

(179)

3 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Wrong Color, Improper Response

I ordered Navy. They sent black. I don't wear black. They are "out of stock" No forecast of when they will ever be in stock. No offer to return my $$$. Still selling NAVY on the website even though they are "out of stock"

2 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Case of Microban 24hrs Spray

Ordered case of Microban 24hrs Spray. Considering how Covid has caused a delay & surge in prices for essential items, I feel like my order came in a timely manner. I was very pleased with a new product to me that gave 24hr protection & left the air smelling fresh. Will buy this product again & others from this company- Tigerchef.

14 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

ordered in May -still processing 6months later

ordered in May -still "processing " order now 6months later.When ordered time frame was 6 weeks...now close to 6months..no communication..nothing shipped. When i have reached out-get short response saying products not in ..IT WAS ADVERTISED FOR SHIPMENT DATE ^ WEEKS_NOT MONTHS___they have hundreds of my dollars

7 de novembro de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY FROM HERE!!

I ordered items back in May. I STILL haven't received anything but the sure as heck took my money that same day. This place sucks. I've been calling over and over again and I still haven't been able to speak to a customer rep. Don't ever buy from here. It's a scam. They're taking advantage of people with no guilt or remorse. I hope you enjoyed stealing from me.

12 de outubro de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 1 de um total de 5 estrelas

CUSTOMER SERVICE SUCKS

I ordered on June 29, 2020 (Lysol, Citrus). Although the fragrance was not an issue for me, I only ordered it because it was what they were advertising at that moment. I emailed them, July 21, 2020, concerning my order since I hadn’t received it. They gave me a different ship date of August 15, 2020. I emailed back August 9th, to confirm if this date was still good. On August 18, 2020, I called them, asked if they were getting any shipments at all. The lady said that they were getting shipments, but not in the fragrance I ordered. So I asked had any customers who ordered AFTER me, received theirs; she said YES, but it was in the “Crisp Linen” fragrance. So I’m like, “So you mean to tell me, you’d continue to “skip” over me, rather than check with me to see if I’d accept the “Clean Linen” over the “Citrus”...since I ordered way ahead of some of those clients...Yet, you just said to me, that We ship to customers in the order that we received them”? This lady said, “Yes ma’am, because you ordered “Citrus”, they ordered “Clean Linen”. So I asked if I could simply change my order, over the phone, to the ‘Crisp Linen’ so that I could possibly receive my order soon; she says “No ma’am, because if you do that, it puts you at the end as if you just ordered”. My mouth dropped. Then she says, “The system says your order should be here September 15, 2020, if you could hold on til then, you should have it. But if you decide you want a refund, instead, we would gladly send you a refund for the full amount of your order”! So I held on until September 26,2020 and emailed them asking for my full refund. They emailed me back saying I will get my refund. I am So Done with this company. I will NEVER... EVER... order from them again; nor will I refer anyone else to order from them. I believe, that Any other company, would’ve Simply Offered me the ‘Crisp Linen’ since that was all they were getting in their shipments, rather than continuing to skip over me like that. Lysol is in high demand by people now a days and since they already had my money, they wouldn’t have lost a single penny, by offering me a different fragrance that the one I ordered. This is terrible customer service, in My Opinion.

27 de setembro de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We're so sorry that your experience with us was not satisfactory. Please understand that the 2 scents are different products. While it's frustrating that the scent that you ordered was backordered for longer than the other scent, it's unfair to push your order ahead of others who were waiting longer for that particular scent. Additionally, given the large quantity of orders for these products, we don't have the capacity to offer similar items without receiving a request from the customer. Please feel free to reach out to us with further questions.

Avaliado com 1 de um total de 5 estrelas

The worst non professional company ever…

The worst non professional company ever I did order a Clorox spray on the 4 the September and on the 15th call to find out when the order will arrive and they never answer phone calls and when I was lucky and someone answered it told me that they were out and they will have that product again on the 8th of October almost a month from my original orders no apologies or anything so unprofessional.

15 de setembro de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We're so sorry that your experience with us was not satisfactory. We display clearly on the product page if an item is backordered. The item you ordered had a backorder date of mid-October. We apologize that you did not see the message when you placed your order. We offer our customers the ability to backorder products as these products are hard to get due to the COVID-19 crisis. Backordering a product means you reserve a "place in line" to receive this product as soon as it comes in.

Avaliado com 1 de um total de 5 estrelas

LYSOL 12 CANS FOR $119.99 IS A SCAM YOU…

LYSOL 12 CANS FOR $119.99 IS A SCAM YOU WILL ONLY GET ONE CAN, THIS WEBSITE IS A SCAM!

30 de agosto de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We apologize that there was an error with your order. Per our correspondence with you, this was a mistake and we shipped the remaining 11 cans out to you.

Avaliado com 1 de um total de 5 estrelas

I'M TRYING TO FIGURE OUT IS THIS…

I'M TRYING TO FIGURE OUT IS THIS COMPANY IS FOR REAL. I MADE AN ORDER FOR LYSOL AND IT HAS BEEN OVER 2 MONTHS. BEING A CANCER PATIENT IT IS HARD TO GET CERTAIN THINGS TO KEEP THINGS EXTRA CLEAN WITH THIS COVID 19. AND ON TOP OF MY WAIT THEY SENT ME AN EMAIL TODAY AND TOLD ME IT WAS DELIVERED, AND WHEN I CALLED THEM THEY ACTED LIKED NOTHING CAME FROM THEM. THIS PLACE I TERRIBLE I WANT TO INVESTIGATE AND SEE IF ANYONE HAS EVER GOT THEIR SUPPLIES.

28 de agosto de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster. We also don't see any record of an email sent to you that it was delivered. If you can forward that to us at custserv@tigerchef.com so we can look into it that would be most helpful.

Avaliado com 3 de um total de 5 estrelas

Ordered Lysol to go back in May

Ordered Lysol to go back in May. Payment processed! Still waiting for delivery! Due in stock date has changed at least three times. Trying to give the ‘benefit of the doubt’ under the circumstances, but I’m losing patience. Will wait through latest in stock date and if no I don’t receive a firm delivery date, will cancel order and request refund.

27 de agosto de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 3 de um total de 5 estrelas

Order with caution

I ordered Lysol to go spray in April which arrived 6 weeks before the in stock date. I ordered Clorox disinfectant spray at the same time. Now, it’s August an it’s not available for at least another 8 weeks. I’m somewhat okay with that but what bumped them down from 5 stars to 3 is that they continue to allow customers to place orders for items thinking they will be in stock in a few weeks when in fact they must first fulfill the earlier orders placed months prior. This is a legitimate company. Customers service has been nice. Stop “reserving” the product and sell what’s in stock. Once your items have replenished, then reopen your online ordering. Order with caution. It can take 5 plus months for your order. Pack the patience.

22 de agosto de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 1 de um total de 5 estrelas

SCAM business

Terrible business. I will be reporting to Better Business Bureau as a scam. I ordered disinfecting wipes almost three months ago and, under the circumstances, cut them some slack. However, I called their customer service line to check on the order status and waited almost an hour on hold for a representative. Nobody picked up. Then I chose the call back option and it rang back immediately! However, it put me on hold and I waited ANOTHER half hour. SCAM!

21 de agosto de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 2 de um total de 5 estrelas

I ordered multiple items in May and…

I ordered multiple items in May and still haven’t received them. I read a review that stated they ordered the same items months after I did and received theirs! Not cool!

24 de julho de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

Avaliado com 1 de um total de 5 estrelas

DO NOT RECOMMEND TIGERCHEF; HORRIBLE CUSTOMER SERVICE

I wish 0 stars was possible. I've ordered and paid for (4) table tops from TigerChef 2+ months ago and I've yet to receive them. They keep pushing back the delivery date. I ordered these in mid-May, and now (no surprise), their latest email indicates they're not expecting it until late September, which makes it my 4th delivery date change.

If it was not in stock in the first place, the ordering portion on their website should have made a full disclosure BEFORE I purchased it, but there was no mention of it anywhere. It wasn't until 10 days AFTER I placed the order, that I had to initiate an email to ask about my shipment status, only to hear for the first time that there's been a delay. (Which by the way, they should have reached out to me first to notify me, not the other way around). And since then, I've been going back and forth with them, only to get the same response of a pushed-back delivery date. If I knew I was going to get into this mess, I would've backed out earlier and gone with another vendor.

When I sent them my latest email with my complaint, they ignored addressing my direct questions and gave me an "automated" or "template" copied/pasted reply, which was infuriating that they couldn't even have the guts to address me.

All this to say, I called them just now and cancelled my order, cordially. Didn't even bother bringing up my frustration or reasoning; it's not worth another minute on these fools. Don't make the mistake of using them; worst customer service EVER. PERIOD.

24 de julho de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, many backorder dates are changed on us without warning. Our goal is to get our customers the items they ordered as soon as possible, and we try our best to provide accurate ETA's, however, there are many delays that are beyond our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. We sincerely apologize that the lead time on the item you ordered kept changing.

Avaliado com 1 de um total de 5 estrelas

MISLEADING WEBSITE...YOU PAY FOR A CERTAIN ITEM DESCRIPTION AND YOU RECEIVE A TOTAL DIFFERENT PRODUCT. ITEM

On June 2, 2020 I ordered a case of 12 Lysol Disinfectant Spray Cans that Kills 99.9% of VIRUSES & BACTERIA, mind you, this is exactly what Tiger Chef is advertising on their website. Rather I received a case of Lysol Neutra Air Sanitizing Sprays that only kills BACTERIA. I do not recommend website, they sold me something I never ordered. this should be treated as a crime as we are in critical times fighting a very scary and dangerous virus. it was not one can that I ordered, it was a case of 12 cans. I regret it!

27 de junho de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We apologize that our website displayed incorrect information. You are correct - the item you ordered was not the item you received. We try our best to make sure that our website reflects accurate data, but mistakes do happen. We allowed you to return this item with a prepaid return label for a full refund.

Avaliado com 2 de um total de 5 estrelas

Clorox Order

I am very disappointed in Tiger Chef right now. The company has taken the money out of my account and hasn't given me an estimated shipping date. I would not recommend anyone to order from them in the near future. If I don't get my merchandise or an estimated shipping date I am going to report this company to the Better Business Bureau for false advertisement. There are other things I can spend my hard earned money on.

14 de junho de 2020
Avaliação não solicitada
logotipo da TigerChef.com

Resposta da TigerChef.com

We sincerely apologize that your experience with us was not satisfactory. Due to the COVID-19 crisis, we are out of stock on some essential items, and while we try our best to provide accurate ETA's, many things are out of our control. We provide the lead times that we receive from the manufacturer. When we receive a lead time from our distributor, we reflect that lead time on our website. Due to these uncertain times, some lead times are delayed, beyond our control. We charge your credit card so we can reserve the item for you. The item you ordered is out of stock everywhere and we're trying our best to get it in as fast as we can. We have a very flexible cancellation policy - we allow you to cancel your order up until the order ships, giving you the ability to search for the item elsewhere and order it there if you are able to get it faster.

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