TileBar Avaliações 

8.832
•
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Great sales representative, good prices but the absolute worst shipping/packaging department. Every box had broken open where taped. Thinnest cheap tape available. Spoke with sales representative... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I originally had a good experience in 2023 so I decided to use them for another project. They sent the wrong color tile now adding significant cost and delays to my project (actually more than double... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I am shopping for a bathroom floor tile for a room with an existing bath tub surround and countertop. Ive had carpet there for far too long. The Romanesque looking existing tile i still love. Tile bar... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful products! Ordering is simple. The website calculators are helpful, and getting the samples couldn't be easier. Everything arrived well packed and there doesn't appear to be any breakage.... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Designer de interiores
  2. Loja de azulejos

Escrito pela empresa

TileBar is an innovative design resource dedicated to transforming spaces. With tailored, expert solutions that exceed the expectations of residential and trade clients alike, TileBar provides the most modern and inspiring tile and stone shopping experience in the industry. Through a curated product assortment, technical innovation, personalized service, and an elevated omnichannel experience, TileBar ensures that every project accomplishes a unique vision and aesthetic.

Escrito pela empresa


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(8.832)

15 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Prices and fast and safe shipments

Fantastic selection of tiles with great prices. Online order fast and easy. Communication through email with all necessary information and shipment and tracking info. Will definitely order again!

12 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The customer service is consistently 5…

The customer service is consistently 5 star. The samples are literally whisked to your door in a nicely packaged box-not in a padded envelope like some other companies. I’m waiting for a shipment of Angela Harris tiles before I can place my order but I know that I will use Tilebar for my purchase.

7 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Shipping was very fast and packaging…

Shipping was very fast and packaging was great. Received 12 boxes and not one broken tile and it is beautiful! Will be using for kitchen remodel backsplash. Appreciate that we could order samples for a minimal fee. Would highly recommend Tile Bar.

5 de janeiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very satisfied customer

I am so happy to have found TileBar in my search for backsplash tile. After many trips to big box retailers I grew tired of seeing the same collections over and over (especially since I watch a lot of HGTV I wanted something unique). TileBar offers a wide range of tiles and with accessible pricing on samples I was able to explore more than 10 different types. I’m thrilled with the results and really enjoy looking at my kitchen. The tile coordinates with the new cabinets we installed, catch your eye but doesn’t hold it because of the matte finish. After having glass tile for five years this is much easier (way less reflective) to look at and enjoy. Thank you TileBar!

28 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great tile and awesome customer service

Just ordered a ton of tile for new backsplash. Their sample service is great and really helped us pick the right tile. Of course, I didn't order enough and Zachary in customer service was super helpful in getting me the rest that we needed (after checking to make sure 2nd order ame from same batch as 1st so they'd match) and getting them to me ASAP so.my contractor wouldn't flip out. Great work Zachary! Will definitely use again for upcoming bathroom renovations.

8 de dezembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I designed a project around what they said would be in stock...

I designed a project around what they said is and would be in stock (in a 2-month period)- and when I needed to order more within this 2-month period, I was informed what I already purchased was not. This was not a sale/clearance item. It is a standard trim. They had no date for restocking and cautioned that it would not match what I already purchased, meaning I would have to purchase large amounts again.Awful. I seriously don't know how I am going to finish this project

21 de novembro de 2022
Avaliação não solicitada
logotipo da TileBar

Resposta da TileBar

Hi Jill,

Thank you for sharing your feedback. We've checked on this for you and it looks like our team was able to find available stock for immediate processing. When new stock is manufactured there will be a slight variance in the dye lots, and our team likes to make sure customers are aware of this when reordering material that has restocked since the previous purchase. If you have questions or need any additional assistance please don't hesitate to contact us at info@tilebar.com

Avaliado com 1 de um total de 5 estrelas

Cancellation request headache

I had put a cancellation request via email only to find out that they couldn’t approve the request as it had already shipped. The problem is that I sent an email an HOUR after putting the request in on Friday night then received the shipment notification an hour later after the email from customer service on Monday. There was absolutely no way to cancel the shipment any other way. After making a fuss with customer service they did give me a full refund and apologized. Please be aware there is a huge flaw in their system with cancellations.

17 de novembro de 2022
Avaliação não solicitada
logotipo da TileBar

Resposta da TileBar

Hi Jacqueline,

Thank you for taking the time to leave us a review. We pride ourselves on providing fast turnaround times to our customers, and because of this orders are typically processed by the warehouse very quickly. We are working to extend our Customer Service team's availability so requests such as yours can be accommodated in a more timely fashion. We apologize again for any inconvenience and do appreciate you sharing your concerns.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

It was easy to order. When I called to check on the order, they were happy to answer my questions and clearly knew what stage my order was at as to delivery. All 32 boxes arrived exactly when they said they would and not a single one was broken or even chipped. I will definitely use this company again.

7 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great place!

Ordered tile in one state, picked up in another near our place. Great experience on both ends - staff was professional, friendly, and helpful.

2 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love my tile

I love my tile! Though waiting for my pot filler to be installed. It is stunning rustic tile. Love how it looks pearly in the daytime and soft at night.

7 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had an incredible all round experience…

Had an incredible all round experience with tile bar.

1. Loved the quick sample tiles delivery to see the product.

2. Nayeth and Aaron were responsive and via email and phone all the way through.

3. We chose some 3 beautiful tiles with the designer, and they made sure to allocate the amounts we needed, and that we should receive it in timely manner.

4. Love the tiles we got! Friends are really impressed with the depth of color and quality.

5. We got subway tiles. Medium sized and extra large styles.

23 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Price and sleet made me choose Tile Bar for my kitchen reno. Shipping was fast with great communication, all tile arrived unbroken. The tile is great quality and looks exactly as advertised online. Highly recommend!

25 de julho de 2022
Avaliação não solicitada

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