Sample tiles arrived well packed, although packaging had been damaged in transit but tiles were OK. Felt that customer service in store was poor. Was told quite abruptly that samples weren't availabl... Ver mais
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Veja o que dizem as avaliações
Superb service. Tiles arrived the next day, and in perfect condition. I have delayed writing a review purely because the tiles hadn’t been laid until now. Maddox light grey tiles 60x60 are absolute... Ver mais
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... Ver mais
Very happy with our next order. We’re a trade customer and have ordered from Tile Mountain over the years. Always very good service from start to finish! We were unfortunate enough to receive... Ver mais
Detalhes da empresa
- Empreiteira para Instalação e Reparo de Pisos
- Reforma de Banheiros
- Designer de interiores
- Loja de utensílios de cozinha
Sobre Tile Mountain
Escrito pela empresa
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Escrito pela empresa
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Informações de contato
Connaught Street, ST6 5TQ, Stoke-on-Trent, Reino Unido
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4,7
Excelente
41 mil avaliações
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Really helpful staff.
15 de junho de 2026
Staff were very helpful and Delivered…
Staff were very helpful and Delivered on time
8 de junho de 2026
Tile Mountain sell very good tiles
Tile Mountain sell very good tiles and answer quickly and are very helpful if you have a query. I’ve bought tiles several times from then and thoroughly recommend
29 de junho de 2026
Avaliação não solicitada
Good service at a reasonable price.
29 de junho de 2026
Avaliação não solicitada
Product & speed of delivery were great.
Product & speed of delivery were great.
Cost of delivery quite expensive, when only tiling a small bathroom.
Didn’t find the staff at my nearest branch very helpful either.
15 de junho de 2026
Kaz, you superstar! Fantastic customer service.
Kaz, you are a superstar! What fantastic customer service. I made a mistake with my order twice!! Getting in touch with customer service was easy and really speedy. Kaz was so helpful and patient with making sure the order was right and I got what I needed. What a pleasure to deal with. Kaz, thanks so much for making the changes for me and making the process so easy. Thanks
29 de junho de 2026
Avaliação não solicitada
Thank you Kaz
Just spoken to Kaz. What a lovely helpful member of staff you have. I really appreciated her time and advice. Absolute credit to your company.
29 de junho de 2026
Avaliação não solicitada
Great customer services.
The customer care shown by your staff member Tyler, is second to none. He went the extra mile in helping with my choices.
8 de junho de 2026
Great service from Saba
Great service, quality of the tiles are exceptional.
Will be advising clients of my Architectural Practice how good Tile Mountain performs.
29 de junho de 2026
Avaliação não solicitada
A very understanding and intelligent…
A very understanding and intelligent customer support person
29 de junho de 2026
Avaliação não solicitada
Great tiles at a fantastic price
Great tiles at a fantastic price. I had to order last minute after being let down by my original supplier. I was really impressed with the speed of delivery, the likeness from the website and the quality of the floor tiles. Will definitely. buy from Tile Mountain again!
14 de junho de 2026
Great communication and delivered on…
Great communication and delivered on schedule.
14 de junho de 2026
Ordered additional tiles ,delivery came…
Ordered additional tiles ,delivery came 2 days after .I would recommend this company, im really happy and prices are brilliant too
14 de junho de 2026
Swift efficient service
Swift efficient service. Samples arrived in good time.
Delivery costs a bit too much but I get what I asked for in the time frame agreed. Replacements were sent out immediately also.
18 de novembro de 2025
Quick delivery and great customer service
Firstly, I have been shopping around a lot for tiles and I must say Tile Mountain have a selection of tiles to choose from in store. Prices are very reasonable too.
I’m also honestly really impressed with the customer service at Tile Mountain. I had a query last week regarding the pricing of the tiles when I rang and then emailed and it was resolved well by Rabia.
The delivery is very quick (you can get tiles within a day or two depending on stock). Unfortunately we found a couple of tiles damaged, but this was very quickly resolved without any hassle by Saba.
Both phone and email customer service have been patient, helpful and understanding. I will definitely recommend and use tile mountain again.
19 de junho de 2026
Avaliação não solicitada
Prompt response to my request.
13 de junho de 2026
cancellation
Unfortunately I had to cancel my order due to a change of circumstance. I called Tile Mountain and the assistant Rabia Idrees was extremely helpful in assisting me with my cancelation. It was extremely straight forward and I was very pleased with the communication.
27 de junho de 2026
Avaliação não solicitada
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