Tile Mountain Avaliações 

40.734
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

Sample tiles arrived well packed, although packaging had been damaged in transit but tiles were OK. Felt that customer service in store was poor. Was told quite abruptly that samples weren't availabl... Ver mais

Avaliado com 5 de um total de 5 estrelas

Superb service. Tiles arrived the next day, and in perfect condition. I have delayed writing a review purely because the tiles hadn’t been laid until now. Maddox light grey tiles 60x60 are absolute... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very happy with our next order. We’re a trade customer and have ordered from Tile Mountain over the years. Always very good service from start to finish! We were unfortunate enough to receive... Ver mais

Detalhes da empresa

  1. Empreiteira para Instalação e Reparo de Pisos
  2. Reforma de Banheiros
  3. Designer de interiores
  4. Loja de utensílios de cozinha

Sobre Tile Mountain

Escrito pela empresa

Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.

Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.

Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.

Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.

Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.

Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.

Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.

Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.

Tile Mountain

Escrito pela empresa

Affordable Quality:
Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
Customer-Centric:
Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
Fast UK Delivery:
We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
Your Voice Drives Our Progress:
We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.

Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

41 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as avaliações

(40.734)

3.114 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Tiles

Easy ordering, quick delivery and the tiles look as good as they did online.
Very pleased and would use them again.
Thank you

17 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Service

I had a fantastic experience with Tile mountain when purchasing tiles for my bathroom. The quality is excellent with a great selection of styles, colours and finishes to choose from. All staff were friendly one staff member Shayan helped me find the perfect tiles, he was patient, professional and genuinely happy to help. The finish result looks amazing and I’ve received so many compliments. I would definitely recommend them to anyone looking for high quality tiles and outstanding customer service.

20 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I bought tiles for a house which is undergoing complete renovation and unoccupied, meaning I needed sufficient prior notification of the delivery time to be able to ensure someone was there to receive the tiles. Rabia Idrees in Customer Service was extremely helpful in ensuring that the carrier was advised of the circumstances so that the delivery was received at a convenient time. I was worried on ordering initially but Rabia's professional and understanding communications reassured me that it would work - and it did.

29 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Helpful staff, good quality products…

Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles it was easy to order through the shop, again really good customer service and there was extra discount because of the quantity of tiles ordered. Excelling service snd quality products.

9 de junho de 2026
Avaliado com 1 de um total de 5 estrelas

I ordered grey floor and walls tiles…

I ordered grey floor and walls tiles they’ve been laid but the grey tiles on the wall don’t match the grey tiles on the floor. It’s nothing to do with the lighting. nothing to do with the order number as it’s been double checked and informed the shop about it and the shop decided to tell me you will get two different effect. Bit late for that now.

9 de junho de 2026
logotipo da Tile Mountain

Resposta da Tile Mountain

Hi Claire,

We're sorry to hear that you remain disappointed with your purchase.
We have now completed a full review of your order and can confirm that the products supplied are the correct tiles. The wall and floor tiles purchased are two different products, and as such, they are designed with different finishes and shade characteristics. As they are different products manufactured at different times, they will also have been produced in different batches, which can result in slight shade variation. While they are intended to complement one another, they are not manufactured to be an exact colour match.
We appreciate that this may not have met your expectations, and we're sorry that you are disappointed with the final appearance.

Best wishes,
The Tile Mountain Team

Avaliado com 1 de um total de 5 estrelas

Placed order online said the tiles were…

Placed order online said the tiles were in stock for delivery in 2-3 days. 48 hours later received an email to say out of stock and not available for delivery for approx another week. (1stJuly)Was assured that any change I would be notified of further delay. No communication further received. I went on to the website to check back in stock date for my product and noticed it said back in stock 10th July! I called to confirm if this was correct and it was. Lack of promised communication about delays! Cancelled order, very disappointing.

14 de junho de 2026
logotipo da Tile Mountain

Resposta da Tile Mountain

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with an out-of-stock item. This is not the level of service we aim to provide, and we understand how disappointing this must have been.

We have raised your feedback internally and will use it as an opportunity to review and improve our processes to help prevent this from happening again. Thank you for bringing this to our attention.

Kind regards,
The Tile Mountain Team.

Avaliado com 5 de um total de 5 estrelas

Damages sorted swiftly

Easy to order, samples arrived on time and delivery of LVT arrived on time. We did have two packs damaged however it was dealt with swiftly and fast by Seemab. Damages happen all it matters how you deal with it! I would highlights recommend and will use them again.

30 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From ordering online to delivery to my…

From ordering online to delivery to my door was seamless. The delivery driver called ahead to let me know when he would he at my door which was bang on time!

Wouldn’t have any hesitation in recommending this company for flooring

15 de junho de 2026

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