This company and their products are incredible. I love the teak set and use it daily for cooking, I had a slight issue with one item, it was completely my fault and without hesitation they replaced it... Ver mais
A empresa respondeu
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This company and their products are incredible. I love the teak set and use it daily for cooking, I had a slight issue with one item, it was completely my fault and without hesitation they replaced it... Ver mais
A empresa respondeu
buyer beware. Products are low quality and over priced. Impossible to return for full refund. Tilly only gave me half a refund and it would have cost $500 to ship back a product that only cost a f... Ver mais
A empresa respondeu
Working from home more often now as a result of the ongoing Covid uncertainty, I thought I'd spruce up my home office desk a bit. Purchased the classic desk mat and desk organizer and I love both of t... Ver mais
The quality of everything I have purchased from Tilly has been excellent. I have been using wooden and bamboo cooking and serving utensils for around 50 years. Tilly's wooden utensils are the most f... Ver mais
A empresa respondeu
PO Box 3126, RHODES NSW 2138, PO Box 3126, 2138, Rhodes, Austrália
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 57% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I have ordered several products from Tilly Living. I am very impressed with both the quality offered and the shopping experience. I did contact them regarding a set which had one defective piece enclosed. The replacement, after sending pictures, was seamless and timely. All items purchased are of surprising quality…which justifies the price and I am happy to gift items to others knowing this brand is trust worthy.
I am starting a new adventure and moving to Panama for the winter. I bought a little house and need to get it all set up. Tilly Living was my first stop. I couldn’t even imagine having a kitchen that didn’t have Tilly’s incredible products in it. Their teak kitchen products are everything I’ve ever wanted, and I had to have them in my new house. I have never known their products not to be beyond comparison, superb in quality and really forward thinking in the way they do things. Their customer service is beyond compare. If you haven’t tried them yet you’re missing out and you should hurry up and get there
The product(s) I own from Tilly Living are exceptional. I started with the little table lamp, which I use in my downstairs bathroom. Adds the right amount of light at night. The wooden spoon set is pure quality in structure and looks.
In my error there was a mix up in my cutting board order. The Tilly Team handled it from just an email, quickly and proficiently.
The products are amazing, the Tilly Team match with their customer service. Would I recommend this company, absolutely.
I accidentally ordered 2 sets and they quickly refunded the one set. Great experience with customer service! Looking forward to my set of utensils.
Customer experience is amazing. I bought a set as a gift for my wife. She ended up not needing it and Tilly’s customer centric response really was above and beyond. I will purchase from them again solely for that reason!
They rapidly helped resolve an issue with a purchased product. The Nordic lamps are beautiful and look great in my home.
We mistakenly ordered two sets of the kitchen utensils. We loved the product but didn't need two. Tilly's customer service was excellent and we ended up with a great solution.
Purchased a set of 3 grain boards… almost 300$ and 6 mo later they are scratched and warped. I can no longer use them…. Total waste and service is horrible. DO NOT BUY from this company
I love the utensils. My husband commented that he liked the color. So do I. We just got new ceramic cookware, so we are glad to have high quality utensils that won't damage them.
They fixed a problem very fast that they didn’t cause. I’m very grateful to them. I even contacted them over the weekend and that made no difference.
Fantastic products . I love my wooden utensils and also very quick customer service when chasing as it was a present
My experience with Tilly living was wonderful . They are honest , helpful and loyal to their customers. They give you the service that you would want to recommend others as well as go back for another purchase .
Tilly's customer service went above and beyond to make sure our placemat and coaster sets arrived before Thanksgiving
They did not disappoint. They came yesterday and in perfect condition. Thank you Tilly!
What a delightful and rare surprise it was to encounter your customer service department when I made two errors in my ordering process! I received a quick and compassionate response. I also received a quick refund. Thank you for being personable, caring, and responsible in a business world that is not always so.
I truly appreciate and applaud your company.
care nothing about the products you purchase or that you get what ypu pay for! They hire the delivery service but dont backup where they leave your products!
First these took A very long time to be delivered.
Secondly they are made in China (Tilly an Australian Company fails to advertise that important fact)
Thirdly they are very pricey for a product mass produced 8n China.
The Utensils look amazing, however I don't trust the product and will not use them. (Decoration only)
After doing more research I found American Made and will use those.
Don't waste your money on this product.
They say they are based in Australia to give a false sense of quality, consumer safety and supporting local… but it’s just drop-shipped from china.
I’m not impressed ! I should have read the reviews. Expensive yet arrived in cheap packaging in a white box with no instructions or warranty. Look good but functionality is very disappointing. Tiny ladle, spatula is useless…so instead of throwing out my old utensils I have had to keep them.
Tilly Living has great customer service. However, after receiving my utensils I am disappointed in how they function - or rather don’t function. I cannot get the spatula, which is designed to flip, to flip anything. Not eggs, pancakes or a grilled cheese sandwich. The blade is just too thick to slide under the food.
The spoons are fine although the ladle bowl is too small.
Tilly kindly gave me a 50% refund so I didn’t have to pay the cost of shipping to return the items.
As others have also stated. Ordered 10 piece set of kitchen utensils and now delivery alert says lost, damaged or customs issue. Should have read the reviews before I ordered. Waiting on response from vendor and Feels like a total scam.
Update finally received the order and looks good. Reason for 3 star review is due to over a month to receive.
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