"I am updating this review to clarify…
"I am updating this review to clarify that it is definitely intended for Timatoo. There was a typo in my previous text, but the transaction and the order number (GPA.3370-7468-6069-65659) are directly linked to this business. My minor daughter made an accidental purchase of 10.650 JOD on March 24. Despite the digital items being 100% unused and my immediate contact, Timatoo support refused to help. Their attempt to flag this review instead of resolving the issue is disappointing. I do not recommend their services due to their rigid refund policy and poor customer support."
Resposta de Timatoo
Hello,
Thank you for your clarification. We are sorry to hear about your experience and understand your concern, especially given the context you described.
Please note that digital products are subject to specific conditions once purchased. However, we regret that your interaction with our support team did not meet your expectations.
In order to review your case more thoroughly, we kindly ask you to confirm the email address used for the order or any additional details linked to the transaction. This will allow us to locate your file and reassess the situation carefully.
Our team remains available to look into your request and provide you with a clear response.
Kind regards,
L’équipe timatoo.com
📧 contact@timatoo.com
📞 01 88 31 50 19