I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Ver mais
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Veja o que dizem as avaliações
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Ver mais
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The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Ver mais
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Ver mais
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Detalhes da empresa
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contato
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muito Bom
305 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As always Timbuktu is consumer friendly…
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
23 de junho de 2026
Resposta da Timbuk2
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
23 de junho de 2026
Resposta da Timbuk2
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Resposta da Timbuk2
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2–5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Resposta da Timbuk2
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interaction…
Such responsive and helpful interaction with the support group. I'm very impressed.
18 de junho de 2026
Resposta da Timbuk2
We appreciate the feedback! It’s great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
Resposta da Timbuk2
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Warranty repair process is one of the strongest in the industry
The best backpack to own - I have 3 backpacks from Timbuk2, and the fourth one is coming soon - and their warranty repair process is one of the strongest in the industry. Trust me, if someone values repairability, longevity, and a company that actually stands behind its gear, Timbuk2 is hard to beat, and I told all of my friends about it.
18 de junho de 2026
Avaliação não solicitada
Resposta da Timbuk2
Thank you for the amazing review and for your continued support! We're honored to have earned your trust across multiple backpacks. It's great to hear our warranty and repair program has made a difference, and we truly appreciate you recommending us to your friends. Enjoy backpack number four!
Sam and the rest of repair team made…
Sam and the rest of repair team made sure that my experience went smoothly. They were accommodating to my school situation and got my bag repaired and sent to me in timely manner ! Overall 10/10 support
18 de junho de 2026
Resposta da Timbuk2
Thank you for the kind words! We're glad we could help and work around your school schedule to get your bag repaired and back to you quickly. We appreciate your support!
Timbuk2 service on a 15 year old bag!
Timbuk2 serviced my bag from 15 years ago, for $25. The interior material was peeling off and they were able to replace either the material, or the bag I'm not quite sure which. Either way, it's a great small bag and I'm glad I'll get to use it again! Just wish I didn't have to pay to ship it!
27 de maio de 2026
Resposta da Timbuk2
Thank you for the review! We're glad we could help get your bag back into service after 15 years and that you'll be able to enjoy it for many more to come. Thanks again for giving us the opportunity to keep your bag going strong!
I have onlythe best reviews for your…
I have onlythe best reviews for your products, as I have been your customer for over 20 years (this is my third order of your Die hard bags). I appreciate how easy it is to make an online order of a custom messenger bag and the speed at which it was shipped…
On a personal level I prefer the Hook version of closing the flap instead of plastic fasteners.. wish this was also customable… Still… thanks for the good work
17 de junho de 2026
Resposta da Timbuk2
Thank you for your loyalty and support over the years! We're glad you've enjoyed our bags and ordering experience. Thanks again for your continued support!
Resposta da Timbuk2
Thank you for the kind words! We're delighted to hear you've had a great experience.
We like the quality of their products…
We like the quality of their products and have backpacks for the whole family. They are great for traveling.
16 de junho de 2026
Resposta da Timbuk2
Thank you for your kind words! We appreciate your support and look forward to being part of many more journeys ahead!
Amazing customer service
15 de junho de 2026
Resposta da Timbuk2
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our customer service. We truly appreciate your support and look forward to serving you again in the future!
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
15 de junho de 2026
Avaliação não solicitada
Resposta da Timbuk2
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Resposta da Timbuk2
Thank you for sharing! We’re glad everything was easy to navigate and arrived quickly.
I have a 30 yr old messenger bag
I have a 30 yr old messenger bag. The stitching started to come apart.
I emailed these guys, filled out the information requested to the best of my abilities (30 yrs ago, I can't remember where I bought this bag). The warrantied it. I sent it in, they fixed it and shipped it back. No cost for the repair.
Best investment ever
9 de junho de 2026
Resposta da Timbuk2
Thank you for your kind words! We’re thrilled we could repair your bag and keep something so well-loved going after all these years. Thank you for trusting us with it and for taking the time to share your story!
Website very informative and easy to…
Website very informative and easy to place an order
12 de junho de 2026
Resposta da Timbuk2
Thank you for your kind review! We're glad to hear that you found our website informative and that the ordering process was easy and convenient. We appreciate your feedback and look forward to serving you again in the future.
Resposta da Timbuk2
Thank you! We're glad we could provide fast service and an experience worth recommending. We appreciate your business and hope to see you again soon.
Great service.
10 de junho de 2026
Resposta da Timbuk2
Thank you! We're glad you had a great experience with our service. We appreciate your support and look forward to helping you again in the future.
Purchased with next business day…
Purchased with next business day shipping. You waited two days to ship it! It will arrive too late for upcoming trip. If you can't deliver as advertised, change it.
10 de junho de 2026
Resposta da Timbuk2
Thank you for your feedback. We sincerely apologize for the frustration and disappointment this has caused.
We understand how important it is to receive an order in time for an upcoming trip. While next business day shipping was selected, most orders require a 2–5 business day processing period before shipment. Once an order has been processed and handed off to the carrier, the selected shipping method determines the transit time.
We recognize that this timeline did not meet your expectations, and we regret any inconvenience this may have caused. We appreciate you taking the time to share your experience, and your feedback will be shared with our team.
Thank you for your patience and understanding.
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