I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Ver mais
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Veja o que dizem as avaliações
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Ver mais
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The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Ver mais
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Ver mais
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Detalhes da empresa
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contato
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muito Bom
305 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Design Flaw Ruins Straps and Timbuk2 Refuses to Repair
I purchased a Medium Classic Messenger Bag in Blue from the Timbuk2 website in 12/2024. I've used the bag for about 18 months. While Timbuk2 markets their durability and lifetime warranty, the design of this bag has caused its own destruction.
The issue is a material conflict between the front Velcro panels and the closure straps. Over time, the straps constantly catch on the exposed Velcro when opening or closing the bag. This ongoing friction has completely shredded the straps, pulling the strap fibers apart, leaving them a frayed mess. I've photos showing just how bad the damage is from normal use.
When I contacted Timbuk2, their response was telling. They offered to send me "Velcro covers" to mask the problem. To me, this is an admission that they are aware of this design defect. They refused to repair or replace the straps as a warranty issue, instead asking me to ship the bag at my own expense and pay for the repairs myself.
Sending a patch-up accessory does not fix the damage on a "premium" bag. I expected a company that has a lifetime warranty to stand behind their product and fix the damage. Instead, I am left with a damaged messenger bag. Buyer beware: the Velcro will eat your straps, and Timbuk2 will not fix it.
10 de junho de 2026
Avaliação não solicitada
Resposta da Timbuk2
Thank you for your feedback. We're sorry to hear about your experience.
To minimize contact between the closure straps and the hook-and-loop (Velcro) panels, we recommend fully folding the envelope closure when opening and closing the bag. Also, securing the straps and clips. This helps reduce abrasion and extend the life of the materials.
Our Lifetime Warranty covers defects in materials and workmanship, while wear caused by regular use is not considered a warranty issue. We appreciate you sharing your experience and will pass your feedback along to our product team.
Ease of ordering
10 de junho de 2026
Resposta da Timbuk2
Thank you for your feedback! We're glad to hear that you found the ordering process easy and convenient. We strive to make every step as simple and seamless as possible, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Ease of ordering on website.
10 de junho de 2026
Resposta da Timbuk2
Thank you for your feedback! We're glad to hear that you found our website easy to use and that the ordering process was smooth and convenient. We appreciate your business and look forward to serving you again.
good product & cust support
9 de junho de 2026
Resposta da Timbuk2
Thank you for your kind feedback! We're thrilled to hear you're happy with the product and that our customer support team provided a great experience. We truly appreciate your support and look forward to serving you again in the future.
Cancelled an order due to their poor…
Cancelled an order due to their poor fraud detection mechanism. The verification service was completely unreasonable in terms of privacy security, with no alternative provided after contacting customer service. After these delays, even when selecting “next day” shipping, products were only shipped 8 days later, with no estimated delivery date as of yet. Shame given the high quality of their products, but I will not be buying online again if I need reliable service quality.
9 de junho de 2026
Resposta da Timbuk2
Thank you for taking the time to share your experience. We're sorry to hear that the verification process and shipping timeline did not meet your expectations.
To help protect our customers and prevent unauthorized purchases, some orders may require additional verification before they can be processed. We understand that this can be inconvenient and appreciate your patience when these security measures are necessary.
Please note that all orders require 2–5 business days for processing prior to shipment, and expedited shipping options apply once an order has been processed and dispatched. We appreciate your feedback and will share your comments with the appropriate teams as we continue working to improve the customer experience.
Excellent customer service
The customer service team retroactively applied a coupon code that I had forgotten to enter during my purchase. It was so awesome of them to do this and I really appreciated the excellent service. Great communication too!
4 de junho de 2026
Resposta da Timbuk2
Thank you for your kind words! We're so glad our customer service team was able to help by applying the coupon code after your purchase. Providing excellent service and clear communication is always our goal, and it's wonderful to hear that your experience reflected that. We truly appreciate your support and look forward to serving you again in the future!
Resposta da Timbuk2
Thank you for the awesome feedback! We're thrilled to hear you're happy with our products. We take pride in creating high-quality, durable items that stand the test of time. We truly appreciate your support and look forward to serving you again!
Dont pay for expedited delivery
Ordered bag for next business day 3 days ago. Charged for that special shipping but still waiting for delivery.
4 de junho de 2026
Resposta da Timbuk2
We're sorry to hear about your experience. Please note that expedited shipping only affects the transit time once an order has shipped. Timbuk2 orders require a 2–5 business-day processing period before they leave our warehouse, and this processing time is not expedited. We understand how frustrating this can be when you're expecting a delivery quickly, and we apologize for any confusion or inconvenience this may have caused.
Amazing and fast warranty repair
Amazing and fast warranty repair! Thank you again for standing behind your awesome bags!
26 de maio de 2026
Resposta da Timbuk2
Thank you for your kind words! We're glad our warranty program was able to get your bag back in action quickly.
Resposta da Timbuk2
We truly appreciate your feedback and your support. Thank you for taking the time to share your experience!
Easy online ordering platform
Easy online ordering platform. Great descriptions of product choices
31 de maio de 2026
Resposta da Timbuk2
Thank you for your kind words! We truly appreciate your feedback and look forward to serving you again.
Exemplary Products & Service
In 2010 or thereabouts I designed a Timbuk2 Backpack - Raspberry with a Giraffe back panel. A total thing of beauty. The backpack went to Switzerland among many other trips. Fast forward to 2026 and I want to pack for our next big adventure but though my backpack looks used but in perfect condition on the outside, the inside lining has crumpled. Not too shabby when you consider my backpack is 16 years old ! I contacted Timbuk2 and they reviewed pictures of my backpack and though it wasn't covered under warranty, my backpack was repaired for a nominal fee in record time! It travelled to the US from Canada and was back in less than 2 weeks and looks as good as new.
26 de maio de 2026
Resposta da Timbuk2
Thank you for your wonderful review! We're thrilled to hear your custom backpack has been by your side for so many adventures over the past 16 years. It's great to know our repair team was able to get it back in action quickly and make the process easy, even across borders. We appreciate your support and wish you many more amazing trips with your refreshed Timbuk2 backpack!
Excellent customer service and quality…
Excellent customer service and quality of repair work. Timbuk2 stands behind their product. Would buy their product again in the future.
26 de maio de 2026
Resposta da Timbuk2
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with both our customer service team and repair program. Standing behind our products and helping customers get the most out of their gear is something we take great pride in. We truly appreciate your support and look forward to serving you again in the future. Thanks for choosing Timbuk2!
Five Bought
I have purchased five of Timbuk2’s messenger bags for grandchildren serving missions for the Church of Jesus Christ of Latter-day Saints. These bags are made of high quality material and stand up to constant use, especially when carrying books, papers, pamphlets, and bottles of water. The water resistant material available is very helpful in high moisture areas like the Philippines and Alaska. I highly recommend Timbuk2 products, especially the messanger bag for travel and for work. My grandchildren have loved them!
29 de maio de 2026
Resposta da Timbuk2
Thank you for your continued support and for purchasing Timbuk2 messenger bags for your grandchildren! We're so glad to hear the bags have held up well through daily use and different climates. It means a lot to know they've been reliable companions on their missions and travels. Thank you for your recommendation and for being part of the Timbuk2 family!
The product are very good and last long…
The product are very good and last long time.
29 de maio de 2026
Resposta da Timbuk2
Thank you for your kind review! We're delighted to hear that you're happy with the quality of our products and that they've lasted a long time for you. We appreciate your support and look forward to serving you again in the future.
Great value
Timbuktu makes excellent and very durable products, well worth every penny they cost. My prior messenger bag lasted through over ten years of hard use, abuse, and neglect. And the only thing that failed, was the interior waterproof lining ...!
(Edit to add: the lining failed purely due to age / time. The rest of the bag still looks almost brand-new. ^_^ )
28 de maio de 2026
Resposta da Timbuk2
Thank you for your loyalty and for sharing your experience! We're thrilled to hear your previous messenger bag stood up to more than a decade of hard use, abuse, and neglect—that's exactly the kind of durability we strive to build into every product. While no bag lasts forever, we're impressed that the only issue you experienced was the interior lining after so many years of service.
As a reminder, all Timbuk2 bags are backed by our Lifetime Warranty. We'd be more than happy to assess your bag for warranty coverage and discuss any available repair options. Please reach out to customerservice@timbuk2.com, and our team will be glad to help.
Thank you again for your support—we're honored to have earned your trust over the years.
Good quality product
Good quality product. Decent if not quick shipping. Company has proven track record for reliability and design. You get what you pay for.
23 de maio de 2026
Resposta da Timbuk2
Thank you for your review! We're glad to hear you're happy with the quality, design, and reliability of the product. Thanks for choosing us!
Excellent service
Excellent service. Great communication. I would buy again in a heartbeat.
19 de maio de 2026
Resposta da Timbuk2
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience and that our communication met your expectations. Your kind words mean a lot to our team. We truly appreciate your support and look forward to serving you again in the future!
Stop sending “we say you looking”…
Stop sending “we say you looking” emails! It’s creepy!
28 de maio de 2026
Resposta da Timbuk2
We’re sorry those emails came across that way. We never want our communications to feel intrusive, and we appreciate the candid feedback. We’ll pass this along to the team for review.
Resposta da Timbuk2
Thank you so much for your positive review! We’re delighted to hear that our customer service and warranty support met your expectations. Providing flexible and reliable support is very important to us. Thanks again for your trust and support — we truly appreciate it! 😊
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