I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Ver mais
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Veja o que dizem as avaliações
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Ver mais
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The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Ver mais
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Ver mais
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Detalhes da empresa
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contato
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muito Bom
305 avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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The bag was a gift for my daughter
The bag was a gift for my daughter, she says it is perfect for all of her needs.
28 de abril de 2026
Resposta da Timbuk2
Thank you so much for sharing this! We’re thrilled to hear your daughter loves the bag and that it’s perfect for her needs—that’s exactly what we hope for. We appreciate you choosing us for such a special gift!
Quality is in their DNA
The quality is not only reflected on Timbuk 2’s products but you will find their proud representation of the business in every aspect of your experience with them. Customer service, the site’s ease of use, shipping updates, yeah it’s all there. I am proud to say I have been a returning customer of over 15 years and have never seen them go backwards in their outstanding ability to produce a deliver a great product. Great work to the amazing Timbuk 2 Team!
11 de maio de 2026
Resposta da Timbuk2
Thank you for such an incredible and thoughtful review. Hearing that you’ve been with us for over 15 years truly means a lot to our entire team. We take a lot of pride in making sure quality shows up in every part of the experience—from our products to customer service to every interaction along the way. Your continued support and recognition of that effort is deeply appreciated. We’ll be sure to share your kind words with the team—they’ll love it.
Long processing overhead
I ordered the bag last week and only now just started shipping. Quite disappointed.
7 de maio de 2026
Resposta da Timbuk2
Thank you so much for your feedback, and we’re very sorry for any frustration this may have caused. We completely understand how disappointing it can feel to wait longer than expected. Our orders have a 2–5 business-day processing time before they ship, and your order was processed within that timeframe. We truly appreciate your patience and understanding, and we hope you absolutely love your bag when it arrives.
Overall
Overall, the experience was good. My only concern is that I had to reach out to get tracking information as it was never sent to me.
11 de maio de 2026
Resposta da Timbuk2
Thank you for your feedback—we’re glad to hear your overall experience was positive. We apologize for the inconvenience with the missing tracking information; that’s not the experience we aim to provide. Your comment is helpful, and we’ll use it to improve our communication moving forward.
Timbuk2 Lifecycle repair program
Sent my waterproof backpack in for the lifecycle repair program to have a delaminated piece repaired but after evaluation it was deemed irreparable. The customer service team offered to replace the pack under warranty and the agent was quick and responsive. My family owns a dozen bags or packs and we routinely give them as gifts. This being the first time I've encountered an issue with any Timbuk2 product and am grateful that they stand behind their products.
11 de maio de 2026
Resposta da Timbuk2
Thank you so much for your thoughtful review and for being such a longtime part of the Timbuk2 family. We’re sorry your backpack couldn’t be repaired through our Lifecycle Program, but we’re glad our team was able to make things right with a warranty replacement.
Hearing that your family has trusted Timbuk2 bags for years — and even gifted them to others — truly means a lot to us. We appreciate your support and are grateful for the opportunity to stand behind our products when issues arise. Thanks again for sharing your experience!
Extremely slow shipping
Extremely slow shipping. 11 days after ordering bag and it hasn’t even shipped. A shame I was very much needing bag for a trip.
5 de maio de 2026
Resposta da Timbuk2
We’re very sorry for the delay and understand how frustrating it is to order a bag for an upcoming trip and not receive it in time. This is not the experience we want for our customers.
We appreciate you bringing this to our attention and would like the opportunity to look into your order further. We'll reach out to you directly with an update. Thank you for your patience, and again, our apologies for the inconvenience.
Repair done beautifully
I needed a repair and the process was very easy. They indicated it could be weeks, but did the repair and mailed me my bag in just over a week! The repair is absolutely great. The quality of work amazing! I'm very pleased.
7 de maio de 2026
Resposta da Timbuk2
Thank you for sharing your experience! We’re so glad to hear the repair process was smooth and faster than expected. It means a lot to know you’re happy with the quality of the work and the final result. We truly appreciate your support and are delighted your bag is back in action!
Love the customization options
Love the customization options, fabric types, and internal pocketing. Bought a Large bag a few years ago and needed something a LOT smaller so I'm not stuffing my pockets with EDC gear. Can't wait to get my new bag!
1 de maio de 2026
Resposta da Timbuk2
Thanks so much for the support and for coming back for another bag! We love hearing how customers tailor their setup over time, and it’s awesome that you found the perfect smaller option for your everyday carry. Hope the new bag keeps your EDC organized without overloading your pockets — can’t wait for you to get it in hand!
The line communication is faulty
The line communication is faulty. I did not receive information about the delivery day. The only information I received is “… a label is being made…”. I have received this message for the last three days. This is not a good mode of communication.
4 de maio de 2026
Resposta da Timbuk2
We’re sorry for the frustration caused by the lack of clear delivery updates. We understand how important it is to know when your order will arrive, and seeing the same message is not helpful.
Please know this is not common. Our team is currently looking into your shipment to get a more accurate status, and we’ll reach out to you with an update as soon as possible.
Thank you for your patience while we work to resolve this.
Excellent customer service
Even though the item was outstanding the warranty timbuck2 still sent me a replacement
30 de abril de 2026
Resposta da Timbuk2
Thank you so much for the kind words! We’re thrilled to hear you loved the item, and we’re always happy to stand behind our products with our warranty program. We appreciate your support and hope the replacement serves you well for many adventures to come!
Topnotch customer service
Topnotch customer service: I was explained what to expect from the whole process from start to finish. I was thrilled that the warranty on my much-loved backpack would cover the repair.
I have been using a favorite bespoke French saddle bag, but I terribly missed my Timbuk2 backpack. I'm excited to use it again
6 de maio de 2026
Resposta da Timbuk2
Thank you for sharing this! We’re so happy our team could help make the warranty and repair process smooth from start to finish. Hearing that your beloved Timbuk2 backpack is back in action — and back to being your go-to bag — truly makes our day. Wishing you many more adventures together!
After I made my purchase
After I made my purchase, I began receiving emails from the company's customer service team. These emails were not related to any interactions I had with them. During these email exchanges, I received information on other customers' orders as screenshots or other information embedded in the emails.
I thought this was odd and confusing, and something I have never experienced with an online merchant.
28 de abril de 2026
Resposta da Timbuk2
We sincerely apologize for the confusion and concern caused by the emails you received. During a recent technical issue related to shipping delays, some customer service communications were sent and we understand how unsettling it was to receive information that did not pertain to your order. Protecting our customers’ information is extremely important to us, and we regret this experience. We appreciate you bringing it to our attention and thank you for your patience while we worked through the issue.
Easy to navigate website
Easy to navigate website. Customer service responded right away after I needed a clarification
3 de maio de 2026
Resposta da Timbuk2
Thank you for your review! We’re so glad you found our website easy to navigate and that our customer service team could help quickly when you needed clarification. Providing a smooth shopping experience and responsive support is always our goal. We appreciate your support and hope you enjoy your Timbuk2 gear!
Timbuk2 rules!
I love dealing with the folks at Timbuk2. I own several bags, and this is the second time I’ve sent one in for repairs, after years of hard use. I always get excellent service. No matter who I deal with, I can count on them being friendly, professional, and responsive. Excellent communication, fair pricing, and quick turnaround. These are the reasons I choose to buy Timbuk2 bags. The last bag you’ll have to buy!
5 de maio de 2026
Resposta da Timbuk2
Thank you so much for your kind words and for being such a longtime part of the Timbuk2 family. We’re honored that your bags have been by your side through years of hard use — and even more honored that you’ve trusted us with repairs along the way.
Our team truly believes great gear should last, and reviews like yours remind us why we do what we do. We’ll be sure to share your feedback with the crew. Thanks again for your support, and here’s to many more adventures with your Timbuk2 bags!
Superb customer service and quality products.
I've had a Timbuk2 bag for about 20 years that I use often and it has held up perfectly. I recently needed new luggage and purchased the Copilot luggage. On its maiden voyage, the final airport somehow absolutely destroyed the axle for the wheel (I think they ran it over, thats how much force would have had to been used). Obviously not a Timbuk2 problem or warranty claim. I wanted to send it in to see if they could repair it. They let me know there would be a small charge, which was well worth it for the cost of not having to buy new luggage. Once it arrived, they even wived the repair fee and sent it back within a week. Will always use them for bags.
5 de maio de 2026
Resposta da Timbuk2
Thank you for sharing this story — and for trusting Timbuk2 gear for the past 20 years! We’re sorry to hear your Copilot had such a rough first trip, but we’re glad we could help get it back on the road quickly.
We believe great bags are built to last, and whenever possible, we want to help keep them going rather than replace them. Your support and loyalty truly mean a lot to our team. Wishing you many smoother travels ahead with your repaired Copilot!
Easy Purchasing Experience!
The website was easy to navigate, and the products are always high quality. The company notified me when there was going to be a delay in shipping the product, which I appreciated.
25 de abril de 2026
Resposta da Timbuk2
Thank you for your kind feedback! We're glad to hear you had an easy purchasing experience and found our website simple to navigate. It's great to know you’re happy with the quality of our products, and we appreciate your understanding regarding the shipping delay—we always aim to keep our customers informed. Thanks again for your support!
Loyal for Life — and They Even Fixed My Zipper
I got my first Timbuk2 as a work anniversary gift in 2015, when I was just starting out as an intern. That bag lasted me 7 years, then went straight to my dad, who used it every single day for another six. Built different.
When it was time for my own upgrade, I came back to Timbuk2. This time I chose something a little more me: less industrial, more elegant, with a feminine touch. That was 2018. I've taken it to work every day, loaded it to the brim, and brought it to conferences across the country. It has handled everything I've thrown at it.
Eventually I snagged the zipper on a hook. It still kept working until one day it didn't. I contacted support and they just asked me to send it in, and Timbuk2 repaired it! Just like that, my bag got a second life.
That kind of quality and customer care is rare. It's also why, when my husband wore out his old work bag, his birthday present was a Timbuk2. Once you find a brand that delivers on every level, there's really no reason to look anywhere else.
Thank you, Timbuk2!
26 de março de 2026
Resposta da Timbuk2
Wow—this absolutely made our day. Thank you for sharing such a thoughtful story with us.
We love hearing how your first bag kept going for over a decade (and even got a second life with your dad—that’s amazing), and that your current one has been right there with you through daily work and cross-country conferences. That’s exactly what we design our bags for.
We’re also really glad we could help get your bag repaired and back in action. Giving gear a longer life is just as important to us as building it tough in the first place.
It means a lot that you came back to us—and even brought your husband into the Timbuk2 family. Thanks again for your trust and support over the years 💛
Lots of high-quality options
It was easy to compare options and find the bag for me. I've bought from Timbuk2 before and knew I was getting a high quality bag no matter what. They warned me about the slow shipping times, but I didn't mind. It still arrived in a reasonable amount of time, which was about a week.
24 de abril de 2026
Resposta da Timbuk2
Thanks so much for your continued support—we’re glad you came back to Timbuk2! It’s great to hear that comparing options was easy and that you found the right bag for you. We also appreciate your understanding around shipping times, and we’re happy it still arrived within a reasonable window. Enjoy your new bag, and let us know if you ever need anything!
Repair process is awesome
Repair process is awesome. I had contacted support just to see if replacement quick-releases for an old Commute might be available. They had me send my bag in, they replaced the clips, sewed it back up, and it only took a couple of weeks. You really cannot see the repair. Awesome.
21 de abril de 2026
Resposta da Timbuk2
Thanks so much for sharing this! We’re really glad our repair team could get your Commute bag back in action and looking like new. Keeping gear in use for as long as possible is something we care a lot about, so it means a lot to hear this. Appreciate you taking the time to write in!
3 month turn around for repair
3 month turn around for repair. My first email for follow up was never responded to. My 2nd one came through and they originally were trying to send me the replacement part.... i sent them my bag, so that's not very helpful.
29 de abril de 2026
Resposta da Timbuk2
Thanks for your patience and for sticking with us—we know this experience wasn’t up to the standard you expected.
We sincerely apologize for the long repair turnaround and the confusion in communication along the way. That’s not the experience we want for our customers.
The good news is that your bag has now been fully repaired and is shipping out today.
We appreciate you giving us the opportunity to make this right, and if there’s anything else you need, please don’t hesitate to reach out.
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