I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... Ver mais
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Veja o que dizem as avaliações
I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... Ver mais
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The whole process of warranty/repair claim was excellent. I submitted all my info + photos online, got an acknowledgement of the submittal right away, and then heard directly about my repair options w... Ver mais
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... Ver mais
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Detalhes da empresa
Escrito pela empresa
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Informações de contato
San Francisco, Estados Unidos
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4,2
Muito Bom
305 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I actually made a mistake when ordering…
I actually made a mistake when ordering and needed to contact customer service. They were fast in response, professional and courteous in applying a coupon and refunding the difference for me.
Website was easy to navigate and ordering was a piece of cake. Would definitely shop here again.
27 de abril de 2026
Resposta da Timbuk2
Thank you for sharing your experience! Mistakes happen, so we’re really glad our team could step in quickly and take care of everything for you.
We’re also happy to hear the ordering process was smooth—that means a lot to us. We appreciate your support and can’t wait to have you shop with us again!
I ordered the backpack for our grandson…
I ordered the backpack for our grandson for
College. Zach says that he loves it and does use it daily!!! My order arrived quickly and was packaged well.
1 de janeiro de 2026
Resposta da Timbuk2
Thank you so much for your kind words! We’re thrilled to hear that Zach loves his backpack and is using it every day—that’s exactly what we hope for. We truly appreciate you choosing us for such a special gift, and we’re glad it arrived quickly and in great condition!
EXTREMELY slow shipping
EXTREMELY slow shipping, order sitting for a week before a label is even created. UPS still doesn't have the package. Take shipping estimate with a HUGE grain of salt.
25 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the frustration here—we understand how disappointing it is to see your order sit without movement.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear that didn’t set the right expectations in your case.
Your order is in process, and we’d be happy to check on it or provide a more detailed update—please feel free to reach out to our support team so we can help.
A long delay in shipping with no…
A long delay in shipping with no updates until I wanted to cancel. Suddenly my package was on the way.
25 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the delay and lack of updates—that’s not the experience we want for our customers.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we fell short in keeping you informed directly.
We understand how frustrating the timing must have felt, especially when your order only moved after you reached out. If there’s anything we can still do to make this right, please don’t hesitate to contact our support team.
My order took over two weeks to be…
My order took over two weeks to be delivered. I was under the assumption I would have had it within 4 or 5 days. Hopefully, it comes soon.
25 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the delay—we understand how frustrating it is when an order takes longer than expected.
We did experience shipping delays and shared updates on our website and through customer outreach, but it’s clear we didn’t set the right expectations in your case.
Your order should be arriving soon, and we truly appreciate your patience. If you’d like a more detailed update, please feel free to reach out to our support team.
You failed to mitigate your error.
You failed to deliver my bag for my trip within 24 days of order payment. You promised to escalate and help at 10 days and never responded further to repeat emails and calls. You could have expedited once you fixed your internal problem to mitigate consequences and you did not try.
25 de abril de 2026
Resposta da Timbuk2
We’re truly sorry for the delay and for the lack of follow-through on your case—this is not the experience we want any customer to have.
We did experience internal shipping delays and shared updates on our website and through outreach, but we clearly fell short in supporting you directly, especially after promising escalation. We understand how frustrating it is that your order didn’t arrive in time for your trip and that your attempts to reach us went unanswered.
Your feedback is taken seriously, and we’re reviewing where we missed the mark.
AMAZING customer service!
AMAZING customer service!! There were delays in shipping but they kept in touch on my order status, and while it arrived 1 week later than expected, couldn't be happier with my purchase and the service received.
25 de abril de 2026
Resposta da Timbuk2
Thank you so much for your kind words—we really appreciate you taking the time to share your experience!
We’re glad we could keep you informed along the way, and even with the delay, it means a lot to hear you’re happy with both your bag and the service. Enjoy it, and thanks again for your support!
I purchased it 2 weeks ago and it still…
I purchased it 2 weeks ago and it still has not arrived.
Unacceptable when i am laying out
$200+ for a bag.
All you needed to tell me that it was out of stock.
To rectify the situation, you should eat the over night charge and have it expedited.
23 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the delay and understand how frustrating this must be—especially for an order at this price point.
We did post updates about the stock delay on our website and also sent outreach communications as soon as we were aware of the issue, but it’s clear we missed the mark in reaching you effectively.
Your order will be on the way in the next day or so if it isn't already, and we’re happy to provide a status update or help however we can. Thank you for your patience.
The poor score is due to the Shipping…
The poor score is due to the Shipping delays, lack of communication and transparency on delivery result in Three weeks of delays. I Ordered my backpack on 4/9 paid for expedited shipping, because I commute on 100% public transit to NYC and my current backpack is unusable due to many years of use. I did research and your backpack has a reputation to hold up to commutes and travel. This was important to me since I heavily rely on backpacks for to carry laptop and paperwork. On 4/14 received an email stating due to technical difficulties in the fulfillment center, the issue would be resolved in 24/48 hours and the backpack would be shipped. I was offered a full refund on the shipping which I took and received within 24 hours, thank you. One week later 4/17 still no communication as to when I would receive my backpack. I emailed customer service, the response was “we are still having technical difficulties and it would be 5 business days until it would be resolved” then I would be shipped no real commitment. After no communication since 4/17, yesterday on 4/23 I sent an email an email asking for an update. I received a prompt response apologizing for not responding due to a large amount of customers to respond to. The response included a commitment to ship on Monday 4/27. Thankfully I received an email shortly after The shipment was sent out yesterday and estimated to arrive on Wednesday 4/29. Honestly I was about to cancel the shipment and go out and buy one at a retail store but due a lack of communication and transparency and the need to carry my laptop during my two hour round trip commute to NYC. I understand issues arise but you knew enough to reach out about the delay initially and offered a refund on shipping, then no communication from there except excuses.
25 de abril de 2026
Resposta da Timbuk2
Thank you for taking the time to share such a detailed experience—we’re truly sorry for the delays and, especially, the lack of consistent communication along the way.
While we did notify customers early on about the fulfillment center issue and issued shipping refunds, we clearly fell short in keeping you updated as the situation continued. We understand how important this backpack was for your daily commute, and how frustrating it must have been to go weeks without clear timing or follow-through.
We’re glad to hear your order is finally on the way, but we recognize that the experience leading up to that wasn’t what you expected—or what we aim to provide. Your feedback is being taken seriously as we work to improve both our communication and fulfillment processes.
If there’s anything further we can do to make this right, please don’t hesitate to reach out to our team directly.
Timbuk2’s lifetime warranty a real deal!!
Just got my age old but special customized messenger bag repaired, all covered by lifetime warranty. My bag was a memorable gift from my wife and has been serving me well since 2018 however, the TPU waterproof layer failed and crumbled I guess due to natural aging of the plastic. I was skeptical at first when Timbuk2’s team came back saying they’ll replace the TPU layer instead of sending me a brand new one like Peak Design would normally do. It came back over my expectation otherwise. I’m thrilled to have it back with me now and looks like it’ll last more years to come, superb!
21 de abril de 2026
Resposta da Timbuk2
Thanks so much for sharing this—we love hearing the stories behind well-used bags, especially one with so much meaning. We know repairs can feel uncertain at first, so we’re thrilled it exceeded your expectations and your messenger is ready for many more years.
Appreciate you trusting us with it!
Ordered bag for a trip
Ordered bag for a trip. I checked the tracking information several weeks after purchasing only to find out there was no record of purchase.
I've sent several requests for purchase update, only to get told they will look into it. Still no updates after several weeks. They were glad to take my money though. :-(
25 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the frustration this caused—that’s not the experience we want for you. We understand how concerning it is to not see tracking updates, especially with an upcoming trip.
We'll reach out to you so we can investigate this right away and make things right.
Thank you for your patience—we appreciate you bringing this to our attention.
Resposta da Timbuk2
Thank you so much! We really appreciate your kind words—it means a lot to our team.
Even though shipment was delayed
Even though shipment was delayed, Timbuk2 customer service explained the reason clearly. I already own a custom messenger bag I purchased in 2021 which is still going strong and am looking forward to my new backpack. Thank you.
24 de abril de 2026
Resposta da Timbuk2
Thanks so much for your patience and understanding—we really appreciate it. Glad our team could keep you informed, and it’s awesome to hear your 2021 messenger bag is still going strong!
We hope you love your new backpack just as much. Thanks again for your support!
Great service from start to backpack in transit
The service for this product was absolutely outstanding. I had a timeline and they had a shipping problem, but given that they gave me great service and let me know that it might work to get my backpack. As soon as they could send it, I got a note always with a way to be in touch with him if I had any questions. It was really outstanding and quite unusual.
24 de abril de 2026
Resposta da Timbuk2
Thank you so much for your kind words! We’re really glad we could keep you informed and support you through the delay. It means a lot to hear the experience stood out—we truly appreciate it.
I had purchased a Timbuk2 Backpack in…
I had purchased a Timbuk2 Backpack in the Google Headquarters in 2016. I used the bag every day for 10 years but my beloved bag's zipper got stripped over time. I live in BC and the 2 closest locations for drop off are both over 4000kms away. I had started a repair ticket, but was not able to drop off the bag in person to a store until 3 months later to the Toronto store. That store helped reopened the repair ticket and assisted in getting the bag repaired. From the Customer service representative at the Toronto storefront, to the online person that reopened the ticket, to the communication to repair the bag and with extreme efficiency, I have been nothing short of impressed with Timbuk 2. I have a 2 backpacks and 2 messenger bags all from Timbuk2 and I love them all. My only concern is that I wish there was a storefront on the Pacific west coast so that I could shop there more often.
24 de abril de 2026
Resposta da Timbuk2
Thank you for sharing this—it truly means a lot. We love hearing about a bag that’s been part of your daily life for 10 years, and we’re so glad our team could help get it back in action.
We’ll be sure to pass your kind words along to our Toronto store and support teams. And we hear you on the West Coast presence—that’s great feedback and something we’ll keep in mind.
Thanks again for your continued support over the years!
Resposta da Timbuk2
Sorry for the silence here—that’s not the experience we want for you. We’ve recently had some warehouse technical issues that caused delays in shipping, including your bag clips.
Our team is working to get everything back on track and your order will be shipping soon.
We appreciate your patience!
Shipping issues
My husband's generic backpack tore unexpectedly; he wanted to replace it with something inexpensive. I encouraged him to look at a high quality backpack because he commutes into Manhattan everyday. The website indicated that the backpack we selected was in stock, and that it ships in 1-3 Days. That was 13 days ago. Being without a backpack has been enormously inconvenient. Moreover, we've not had any communication about why there has been a delay in shipping.
23 de abril de 2026
Resposta da Timbuk2
Thank you for your review—we’re really sorry for the delay and the lack of communication. That’s not the experience we want for you or your husband, especially when he relies on his backpack for a daily commute.
We understand how frustrating it is to be told an item is in stock and shipping quickly, only to be left waiting without updates. We’re apologize that we're experiencing technical problems in our fulfillment center and many orders have been affected with shipping delays. Your order will be on the way in the next day or so if it isn't already!
We truly appreciate you choosing Timbuk2, and we’re sorry we fell short here.
I haven’t received the item I ordered…
I haven’t received the item I ordered yet,
I might like it, a lot!
I can only describe my wait and the fairly poor communication regarding the delays in delivery! It was fairly poor, LOL.
22 de abril de 2026
Resposta da Timbuk2
We hear you—and we’re really sorry for the wait and the lack of clear communication. While we did post about the delays on our website and we did contact all customers with orders, our communication clearly did not make its way to you and we apologize.
We know that once it arrives, it’ll be worth the wait—but we know we need to do better getting it to you.
Took too long to ship
22 de abril de 2026
Resposta da Timbuk2
We’re sorry your order took longer than expected to ship—that’s not the experience we aim to provide.
We’re working to improve our shipping times and communication so this doesn’t happen again. If there’s anything we can still help with, feel free to reach out to us at customerservice@timbuk2.com.
Thanks for your patience and for choosing Timbuk2.
Poor Customer Service
Highly disappointed in my recent (and second) purchase from Timbuk2. They were having warehouse issues so orders were significantly delayed. When I asked if they would be wiring to overnight my order after waiting 3 weeks, they ignored my request. I understand things happen but at least try to keep a customer and offer to expedite the order when it’s that late.
9 de abril de 2026
Resposta da Timbuk2
We’re really sorry for the delay—and even more so that your request to expedite your order wasn’t acknowledged. After waiting that long, you absolutely deserved a timely response and a better effort from us to make it right.
While we did experience warehouse issues, we should have communicated more clearly and followed up on your request. That’s on us.
We truly value your continued support, especially as a returning customer, and we’re sorry we fell short this time.
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