Time2Technology UK Limited Avaliações 

200
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

These are the most frustrating and useless security cameras you could possibly buy. The setup is quick and easy (generally, although some are very glitchy), and they seem to work until you actually ne... Ver mais

Avaliado com 5 de um total de 5 estrelas

I use a Time 2 Sophia 2 camera to help me keep a watch on my elderly mother who suffers from dementia. If she doesn’t answer the phone when `I ring I can quickly check if she’s OK. Great product -... Ver mais

Avaliado com 1 de um total de 5 estrelas

I have recommended Time2 security cameras to people in the past that have then gone and purchased there products .One of the main reasons was there customer help line. I have used this myself and foun... Ver mais

Avaliado com 1 de um total de 5 estrelas

What has happened to Time2 Technology? I spent last week emailing, telephoning, sending support tickets, leaving messages on their answer[phone as there never seemed to be an agent available. NONE of... Ver mais

Detalhes da empresa

  1. Smart Shop
  2. também em
  3. Circuito Fechado de TV

Escrito pela empresa

Wifi Security Cameras and Smart Alarm Systems to protect the things you love and value. Build your own home security camera system. Easy to install. Instant alerts on your smartphone when motion or sound detected. UK based Customer Support via Phone, Email and Live Chat


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

200 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Não respondeu a avaliações negativas

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2,2

Todas as avaliações

(200)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service, sent an email with my problem and they emailed back the next day with a solution that worked. Top class.

21 de maio de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for sharing your positive experience. Customer satisfaction is our number 1 priority and I'm glad we managed to resolve your issue.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Despite having had my camera a while I still received great customer service when sorting a new issue. Fast response and solved the problem very quickly.

15 de maio de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for your kind words Rachel. Customer satisfaction is our number 1 priority and it does not matter when you purchased the product. We are always here to help :)

Avaliado com 5 de um total de 5 estrelas

Great team behind this product!

We Have bought 4 cameras from time 2 (2 Oscar and 2 Olivia) and found these cameras and the App to be very easy to setup. And when we did have a request for help for spare parts for Olivia because it was out of warranty the support team were incredibly helpful in sourcing me the part. Overall the product and the support have been fantastic! Keep up the good work supporting team 😉🥰

13 de maio de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for your kind words Robbie. Customer satisfaction is our number one priority and I'm glad to hear you are enjoying your experience with the cameras.

Avaliado com 5 de um total de 5 estrelas

phablet bought from time2 through…

phablet bought from time2 through amazon and I just cant fault the service they actually had a phone number for technical questions which is 5 stars from me nice phablet and service

5 de maio de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for your kind words Mitchell, I will definitely share your comments with the customer service team. Customer satisfaction is our number one priority and I am glad you experienced this.

Avaliado com 5 de um total de 5 estrelas

I bought one camera to keep an eye on…

I bought one camera to keep an eye on my Mum who had become bedbound. It was great, we could talk to each other through the camera, when she couldn't manage the phone anymore. I then bought another one to keep an eye on her carers in another room. Was so pleased I bought myself two, then bought one each for my three children. My son was burgled and it has helped him regain confidence in his home security. My brother has since bought one for himself and his daughter. Obviously we are Time2 fans! One of our cameras keeps losing wifi connection and the light keeps flashing, even though it is close to the router and the other one is at the other end of the house and fine. Any suggestions please?

29 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for sharing your experiences Sandra and i'm glad the whole family are now connected through the Clan.

It is shame that you are experiencing difficulty with one of your cameras. Please can you get in contact with our customer service team by sending an email to enquiries@time2technology.com or call 01254 272688 anytime between 09:00 am and 17:30 pm.

Avaliado com 4 de um total de 5 estrelas

Great product although it does freeze…

Great product although it does freeze frame quite a lot - but that’s the internet not the product! fantastic customer service care of ADAM.

28 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for your kind words David and I will let Adam know.

Avaliado com 5 de um total de 5 estrelas

Excellent customers service

Excellent customers service based in the UK with prompt reply to emails and added bonus you can phone them 9 to 5 Monday to Friday.

24 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Customer satisfaction is our number 1 priority Jim, Thanks for sharing your positive feedback, it is truly appreciated.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Brilliant home security system, wouldn’t be without it now.

22 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for your kind words Stuart, I will pass your feedback to the customer service team at Time2.

Avaliado com 5 de um total de 5 estrelas

One of several purchases I have now…

One of several purchases I have now made with Time 2, both the product and support I required was very good.

21 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thank you for coming back Trevor and I appreciate the positive review you have submitted.

Avaliado com 5 de um total de 5 estrelas

I bought 2 Oliver 2 indoor cameras

I bought 2 Oliver 2 indoor cameras, they were easy to set up and work great.
I was away for a few days And got a motion and sound alert, on viewing I Gould see we had a water leak. This enabled me to call my son to turn the water off, and limit the damage. Great product

20 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Wow that was a close call! It is great that the camera was able to capture that and avoid any further problems for you.

Thanks for sharing your positive experience Charlie.

Avaliado com 5 de um total de 5 estrelas

Oscar Time2 1080p Outdoor WiFi Home Security Camera

Brilliant Outdoor 1080 HD Camera,Easy Set Up,cast straight to your TV.
Wanted to catch a unwelcomed visitor in my loft,with the instant notifications,within hours after setup I got alerted of both sound & movement straight to my phone .
I had a couple of Technical Questions I wanted to ask, So I instant messaged the Customer Service team,who ask me a few questions to established what help I needed,within minutes they came back and all my Questions were answered.
Amazing Camera would highly recommend this camera to anyone you won't be disappointed
Top Class Customer Service
Overall one happy customer
Thanks again
Adam
⭐⭐⭐⭐⭐

17 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for sharing your positive experience Adam. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

I'm glad you managed to locate the visitor in your loft and thanks for sharing a clip on our Facebook Page "Part of the Clan".

Avaliado com 5 de um total de 5 estrelas

BEST BUDGET CAMERA

Ok, listen up everybody! If you are looking for a really decent, efficient, simple to use, reliable and smart security camera that’s great value for money, MADE IN BRITAIN, WITH A 14 MONTH WARRANTY and FANTASTIC CUSTOMER SERVICE, this is it!
I’d previously purchased some of the Chinese security cameras, but despite their claims of ease in setting up, picture quality etc, I was not 100% satisfied. (You need to filter the reviews and read the critical ones, which is what made me decide against the Chinese versions.) I spent A LOT OF TIME researching many WIFI enabled security cameras but they all seemed to have the same flaws.
And none came with a warranty.
I came across TIME2 OLIVIA - I bought OLIVIA 2 (pack of two cameras), and after reading the reviews was satisfied that this was THE ONE!
Once I’d placed the order, I was sent a lovely reassuring email that included instructions for a quick set up and the use of a reliable customer service.
This company KNOWS what ‘Good Customer Service’ means and this is important!
Free two day delivery was a bonus!
The cameras arrived well packaged with instructions, USB cable and 3 pin plug, and a disc type clip that clips on the bottom of the camera so that you can fix it to the ceiling etc., (I’ve just placed mine on the mantle in the living room, and the second one on a shelf in the bedroom.
Using the app on my iPhone, I can move the cameras to tilt up and down and rotate nearly 360 degrees so I can see all around). Amazing picture quality!

There is also a sticker for your window warning people that your property has TIME2 Security, and also a warranty card for you to register your camera for 14 months.

The cameras are slim and elegant compared to the rest on the market. Setting up was a breeze (really am not a techy person), and I amazed at the picture quality, sound and ease of operation.

Wasn’t sure how to initiate the formatting of the sd card so I contacted Customer Service. Hannah promptly replied, giving step by step instructions, which I followed (so easy), and HEY PRESTO! It was up and running and on ‘constant recording’.
You don’t need to use a sd card, as you can just manually record when it is live, and the video will be saved in your photos app.
When the sd card is full it just goes to the beginning and rewrites.

I bought the cameras to keep an eye on my elderly parents when I’m out of the house, and this is a godsend! I chat to them throughout the day, and am able to discreetly check in on them going about their business.
They feel happier knowing that we're keeping an eye on them too!
You can also share the camera with someone else, by sending them the link to the app, which they download onto their phone, and then they too can also watch what's going on.

I still haven’t made use of all the features as I’ve been too busy, but I will experiment later.
For now, I can wholeheartedly say that this is THE BEST budget camera that has all the necessary features without the big price tag.
Hannah and the rest of the Customer Service team are really AMAZING!
And I’m a very discerning customer!
Buy this camera! You won’t regret it!

16 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Wow Sarah! What a fantastic review!

Here at Time2 we are so happy to hear that you are more than pleased with your purchase and experience with the customer service team. I will definitely share this review with Hannah.

When you do get a chance to have a look at the features available on your camera don't hesitate to get in contact if you need any assistance.

Stay safe and enjoy the rest of your day!

Avaliado com 5 de um total de 5 estrelas

Reactive with the right answer !

16 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thank you for such a positive review. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

Avaliado com 5 de um total de 5 estrelas

I have purchased outdoor cameras from…

I have purchased outdoor cameras from Time2.
They have helped and guided me through every step of the way in setting them up.
I would recommend anyone looking to install any security cameras to use this company
Douglas Wardle

16 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Hi Douglas,

Thanks for sharing such a wonderful review. It was a pleasure speaking with you over the phone and we are always available to assist our customers.

I'm glad you are happy with your purchase and your experience so far. We will hopefully here from you again soon.

Avaliado com 5 de um total de 5 estrelas

Thank you Adam for showing me where…

Thank you Adam for showing me where recorded files are stored on android devices. You were very patient and thorough and made sure I understood what and where to look for. Many thanks John's.

15 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thank you for sharing your positive experience. It was my pleasure John. If you require any further assistance please do not hesitate to get in contact.

Hope you enjoy the rest of your day.

Avaliado com 5 de um total de 5 estrelas

Used in my son’s bedroom

Used in my son’s bedroom. Great to be able to check on him from wherever I am. Had to return a faulty product, no issues at all. Prompt replacement free of charge. Helpful staff

14 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for sharing your positive feedback Mandy, it is truly appreciated. We value all our customers here at Time2 to ensure they have the best possible experience with both our products and the services we provide.


Avaliado com 5 de um total de 5 estrelas

Great product and very good support

Great product and very good support. I recommend them.

14 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thank you Peter. We are so happy to hear that you are pleased with your purchase and experience, customer satisfaction is our number one priority.

Avaliado com 5 de um total de 5 estrelas

Great service

Great service Adam really helpful and solved my problem in minutes!!

8 de abril de 2020
Avaliação não solicitada
logotipo da Time2Technology UK Limited

Resposta da Time2Technology UK Limited

Thanks for the kind words Klare, I will definitely share this with Adam.

We have spent a lot of time to ensure all our customer service agents can trouble shoot any issues faced and resolve them as fast as possible.

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