Dyson Avaliações 

The product experience and customer service I fell in love with in 2012 are largely gone. Dyson has lost the heart and soul it once had.

My first Dyson vacuum was life-changing. Cleaning was actually enjoyable. I sold it three years later for nearly what I paid. I bought a second one, loved it, and sold it three years later for almost its original price. I never had a problem with either vacuum, not once.

Then came my V15, purchased in 2022.

It failed after just 18 months. Dyson replaced it with a brand-new unit, which I appreciated. But we were without a vacuum for more than a month. Going back to a broom was not exactly progress.

About a year later, the replacement V15’s main body cyclone failed. I paid Dyson $142 for a replacement part.

Fast-forward to this year, a little over a year later, and that replacement has now failed too. It died while vacuuming a few bread crumbs.

Now, when something like this happens, you think to yourself, “This won’t be so bad. I’ll call customer service. They’ll understand. They’ll help me out. And if I have to pay, at least they’ll understand.”

But when I reached out to customer service, it was just as disappointing. I was pushed through automated bots and text messages, bounced between three different email representatives, and then met with silence when I asked for the issue to be escalated. Because the replacement part was just outside its one-year warranty, Dyson refused to help.

They sent me a link to a Dyson part priced near the cost of a new unit: $279 for the exact same part I had just bought the previous year.

We take meticulous care of our vacuums, but they keep failing anyway, and speaking with Dyson support is exhausting. You are treated like a ticket number, and important details disappear each time you are passed from one channel to another.

This is not the Dyson I bought into in 2012. There will be very little to bring me back next time. The products aren’t reliable, and the support doesn’t understand. The company seems to have lost the care that made it special.

If you ask anyone I know these days, they will tell you that Dyson sells costly products that aren't reliable. And I know that is largely a global consensus. Just look at the reviews online.

I hope someone fixes Dyson soon, before it is too late. Because I would love to enjoy cleaning again.

I will never buy another Dyson Vacuum again. I have had one for thr past 8 months and it hardly picks up anything. If there is a gum rapper it cant pick it up. No suction they suck! There were once so good now they arw a waste of money! I will be going to Sebo to buy a true vacuum that can pick up a gum rapper

I bought a refurbished V8 absolute from Dyson and what I received was extremely dissapointing - unit was dirty, filters dirty, unit would not open to release vacuum material. I called right away and was informed that they would not refund my purchase, and that they could replace it.
I ordered from their refurbished site trusting what they advertized - "Machines that are fully serviced and handled with care through our 70 check system. So they’re guaranteed to meet our uncompromising standards." they did not deliver on these words, and I am very unsatisfied with this product and I do not want another sub-par product. I want a refund. I would use the refund to buy a new dyson, which I believe would represent them well. Below is a letter that I sent to them without response. I am writing this to warn off anyone else who is considering buying a refurbished dyson product.

To Dyson Customer Care,
I’m surprised to be writing this letter. I have bought several Dyson vacuums over the years and have always been impressed by their quality and value. I’ve also appreciated Dyson’s story: a company committed to making products that work well and last.
That’s why my recent experience has been so disappointing. The refurbished item I bought arrived dirty, the filters were dirty, and the emptying mechanism didn’t work properly. Either this unit wasn’t properly inspected, or Dyson’s 70-step checking process isn’t doing its job. Either way, I didn’t receive what I paid for.
I called Dyson, explained the problem, and asked for a refund. I was told a refund wasn’t possible and was offered another refurbished unit instead. That isn’t a workable solution for me. It would take more of my time, and after this experience I have no confidence in Dyson’s refurbished stock.
I’m genuinely astonished that Dyson would refuse to take back a faulty product and refund it. It goes against everything I believed the company stood for, and losing a loyal customer over one refund seems like a poor trade.
What I’m asking for is simple: a full refund for order 1704472772 (case 56738835), and Dyson takes the unit back. If you refund me, I plan to put that money toward a new Dyson, because I still believe in your products. I just won’t buy refurbished again.
This could be resolved easily, and I would welcome the chance to end this experience on a good note.

I would give a negative if I could . Most horible customer service . Years ago, the customer service was great and if the vaccum didn’t work they used to sent out parts and help us out . Now , even if my Dyson is within warranty they want to charge me for getting me parts replaced . When I called multiple times, I didn’t get a good response .such a disappointment for a big brand . Never buying Dyson again !

Had a hair blower that didn’t even last that long. After the warranty is up the unit went already. Unreliable , call customer service to fix it I still have to pay 215!!!
I’m throw the blower out. Shit product

Dyson took my money for something they couldn't supply

Terrible experience with Dyson Canada. They sold me a vacuum, took my payment, and gave me an expected delivery timeframe. Two weeks later, after it never arrived, I contacted them and discovered they didn't actually have one available to send me.

Fine. Things happen. So I cancelled the order.

The incredible part is that after Dyson acknowledged they couldn't fulfill the order, I was told I may have to wait another 2–3 weeks to get my own money back.

I'm not returning a product. I never received one. Dyson simply couldn't fulfill the order they accepted and charged me for.

A premium brand should provide a premium customer experience. This was anything but.

I received an empty package, but Dyson keeps treating this as if I merely believe I didn’t receive my product. I paid for an item I never received, yet both Dyson and the carrier refuse to take responsibility. Dyson claims the investigation is closed but refuses to share the carrier’s evidence with me. After multiple contacts, they still offer no refund or replacement and simply tell me to contact my bank. I’m left with neither my money nor my product. Extremely disappointing customer service. I will never buy from Dyson again.

I have owned 3 Dyson airwraps- 2 have failed in the same way before the 2 year warranty expired. One side stopped suctioning hair. The company has been good about providing me with a new one but the problem is that for such an expensive product, they really need to fix their technology knowing that they break before their warranty is up.

Also, I dropped my Corral straightener. It was working perfectly until then. I brought it into the Dyson service centre and they advised that they no longer carry the spare part (springs) so I would have to buy a new one but get 30% off. Of note, they are still selling this item without notifying people that their spare parts are being phased out. I was forced to spend $550 CAD for a new one (this is WITH the 30% off) because they don't have the spare parts. I would have preferred to spend less for a simple fix. This is predatory. I bought the machine expecting it to be long lasting and an investment.

I am extremely disappointed with both the product and the customer service I received from Dyson.

Dyson offered me a discounted hair dryer that had previously been returned within 30 days. I accepted the offer because I trusted the Dyson name and expected a premium product to be reliable. Unfortunately, after only about ONE MONTH of use, the hair dryer completely stopped working and would not turn on.

When I contacted Dyson, I explained that I had paid a significant amount of money for a product that failed after barely a month. I was told that my only option was repair.

To make matters worse, the Dyson representative specifically instructed me to drive to Best Buy in Aurora and told me they could repair it there, possibly within about 30 minutes. I live in Richmond Hill and drove approximately 40 minutes to get there, only to be told by Best Buy that they DO NOT repair it there and that it would have to be sent back to Dyson. They could not even tell me how long I would be without the hair dryer.

So now I have a very expensive Dyson product that stopped working after about a month, I wasted my time driving to another city based on incorrect information from Dyson, and I am expected to be without a hair dryer for an unknown amount of time while it is sent away for repair.

Throughout my conversations, I kept hearing, “We understand,” but no meaningful solution was offered. For a premium brand charging premium prices, I expected much better product reliability and customer service.

A product this expensive should not fail after one month, and a customer should not be sent on a 40-minute drive based on incorrect information. This experience has seriously changed my opinion of Dyson.

Objet : Réclamation concernant la commande 1704451600 – Livraison non effectuée - Filtre

Bonjour,
Je vous contacte concernant ma commande 1704451600 pour des filtres Dyson.
Depuis plus de sept jours, je reçois des avis indiquant que votre transporteur n'a pas été en mesure de livrer le colis. Or, aucune explication claire ne m'a été fournie et aucune solution concrète ne semble avoir été mise en place pour régler la situation.

J'ai également communiqué avec votre service à la clientèle et, malheureusement, mon expérience a été très décevante. Malgré mes démarches, je suis toujours sans mes filtres et sans information fiable sur la date réelle de livraison.
Je vous demande de :
Vérifier immédiatement le statut de ma commande;
M'indiquer l'emplacement exact du colis;
Confirmer les raisons pour lesquelles la livraison échoue depuis plus d'une semaine;
Organiser une livraison rapide ou procéder à une nouvelle expédition si le colis est perdu ou bloqué.

Je suis cliente Dyson depuis plusieurs années et je m'attendais à un niveau de service à la hauteur de la réputation de votre entreprise. Après plus d'une semaine d'attente et plusieurs avis de livraison infructueux, cette situation est devenue inacceptable.

J'apprécierais recevoir une réponse rapide avec une solution concrète.

Merci de votre collaboration.

Carole Nadeau
Laval, Québec

Absolutely stay away from Dyson Canada products. Their customer service is non-existent when your product fails… they recently contracted it out to Best Buy/geek squad and they no longer honour their “replacement” warranty while you wait. It is so bad that I have a sense they are about to go under …

I bought a refurbished Dyson that was promised to be "like new," having passed 70+ checks and been fully cleaned. When it arrived, it was full of hair, and I noticed right away that the cord was loose. After only a couple of uses, it stopped working completely.

I sent it in for repair and was told it wasn't repairable, so they offered to replace it with another refurbished unit, in a different color. The whole process has taken two months, and I've had to chase them constantly, over 10 calls and chats, just to get updates. They've now said a replacement will ship within a week, but I still don't know if I'll actually receive it.

When I asked to return it instead, I was told it was a final sale. I pointed out that they had promised a clean, like-new product and delivered the opposite, so the "final sale" argument isn't fair, but they offered nothing else. The customer service has been honestly horrible.

As for the product itself: it worked well at first, but the styling doesn't hold. Even with a fixing spray, the style disappears after about half an hour. Definitely not worth the money.

I can't recommend Dyson's refurbished program or their customer service to anyone.

I contacted customer service because my vacuum stopped working. They told me it was the battery, so I bought another one from them. The battery arrived and the vacuum still doesn’t work. Customer service now tells me that they will allow me to return the battery but I have to take it to Purolator and that Dyson will only refund my money 10 to 15 days after receipt of the battery. Why can a huge company like Dyson hold my money for so long? They do not care about their customers I wouldn’t buy from them!

My wife loved her Dyson during the first 24 months while it worked. Basically it is not a robust design and from what I have learned it has many failure modes.

Dyson Canada has really tanked as a company. Our dyson crapped out on us within 6 mo of purchase. That was in mid-July, the company sent us a bunk part which took another 2 weeks, then they told us to go to the nearest bestbuy and that we'd get a loaner machine. All false promises. Bestbuy told us it would take 7-10 days to fix. It has taken another 12 days to even hear back from them that they've only begun diagnostics. We've been without a vacuum cleaner for 1.5 mo + and Dyson says there's nothing they can do for us. We're now requesting immediate reimbursement. We'll see how this goes...

Dyson Canada is HORRIBLE. They use AI to disguise the accents of the agents. You may as well be speaking to a vacuum. They are useless at diagnosing issues. Impossible to understand them. The guy told me to take it to Best Buy and they would replace the V15 tank on the spot for $89. Not true. BB sent it out to Dyson who called and asked for $140. I said absolutely not. She's going to "escalate it". Dyson vacuums are not reliable. CS is worse than Amazon. Next vacuum will be another brand.

I own 5 Dyson vacuums. The two most recent, one Dyson V8 and one V15 Absolute have been very disappointing. The plastic on the body of the V8 has cracked in multiple places. This vacuum has led a well cared for life. The motor and electronics work fine but the poorly made body cracks? This is nuts! Now, just off warranty my very expensive V15 is cutting out due to a circuit board? Dyson said they’d be happy to help at my cost. What an unreliable piece of junk. Buyer beware.

Very poor customer service. Do not recommend buying their overpriced products.

I finally took the plunge and purchased my first Dyson V8 cordless vac. What a massive disappointment, especially for shelling out $500. Primary use was for the basement where we keep the kitty litter box. I started noticing tiny pieces of litter on the stairs going back upstairs and thought….is it possible that a $500 vacuum is not capable of vacuuming up small particles and keeping them securely in the receiving canister!? Seriously!? I now hold the vacuum upside down after using it because litter or tiny pieces of dirt fall out. Is there a size limit of what you vacuum? Absolutely ridiculous and a complete rip off for the money.