Timpson Avaliações 

Incompetent Service and Near-Disaster for an Antique Watch

I took my antique watch to Timpson for a simple winding crown replacement a a full service.Instead of a professional job,it turned into a complete nightmare.When I first got watch back,I was shocked to find they had swapped the original back case for a completely mismatched,bright purple cover without my consent.While they eventually corrected their mistake and replaced it with it's original case after I complained,the fact that a professional repair shop thought it was acceptable to hand back an antique watch in that condition is deeply concerning.You cannot trust their quality control or their handling of rare,historic items.The stress and lack of basic attention to detail mean I will never use them again.

B&q Timmons machine none of the keys work went to Tesco parkfarm sorted it out correctly

Not getting in here with that on , that’s the phrase I was met with as I approached Timpsons .An emblem of a football team on my jacket and in front of another witness the Timpson employee was so wrong on so many ways without me saying one word .
As I walked away in disbelief and disgust I received another comment in a raised voice .

Caravan keys quoted as £18 for 2, get 1 free; went to the local trade shop ,& got the 2 i needed for £7.50 total. Never again.

Went to the houndshill Sainsbury's in Blackpool to find Simpson for a shoe repair. The staff there was very helpful and did a fantastic repair on my shoes. Could not recommend the staff and service enough.

Visited the branch in Queensferry Street, Edinburgh, to get a couple of watch straps. Good range available and reasonably priced. Special mention to the lady who works there who was extremely helpful and friendly and changed over the straps in a matter of minutes.

I took a pair of pointed front block heeled boots into the Morecambe branch and asked the young man in charge if he could fit (supplied by me) metal toe caps over the front as I'd scuffed them but being PU they cannot be repaired or buffed. He said 'yes come back tomorrow' so I did. He showed me one boot which looked fine then bagged them and handed them to me. When I got home, a 1 min walk away, I opened the bag and the other toe cap must have been rested face down onto a bench as he hammered the underneath to the sole. This caused a very deep crease horizontally across the front which simply could not be missed as it went from a smooth uniform surface (on the one he showed me) to a deep hammered in ridge right across the middle. Appalling 'passing off' as repaired when he actually made them look worse. This was utterly decietful and he did it with courtesy and a smile. Feel sick, like a slight of hand took place. Avoid.

Excellent service and best around.
David in the Tesco High Wycombe timpsons is excellent and five stars is not even enough. I did a music magpie order and it was so easy. He is so diligent and helpful, as a customer service manager I appreciate great service. Will definitely go back.

My neighbour needed a replacement key for one that was snapped. Went to Timpson cabin outside Sainsburys in Godalming and we got exceptional service from the manager there, ended up with two replacement keys and one free, even trusted us to go home and try first replacement before cutting the other two, really first class service hence five stars.

Visited the kiosk in Morrisons Exeter on three occasions for dry cleaning and a watch change. On each occasion I was told they couldn’t fulfil the service because the person working there wasn’t fully trained - this was the same person and 3 months apart! Absolute joke, there’s no point having someone there who can’t do anything!!?? At least I was told I could drive to another store! 🙄

Edit/ Reply: Thank you for the heartfelt AI response. I have contacted customer care and heard nothing back.

Complete rip-off merchants. Quoted £24 at Tesco, Durham to cut 3 standard keys, all the same pattern. Said "no thanks" and walked out, went to an independent and got them done for half the price. Timpson is a millionaire virtue signaller, proclaiming "we pay all our taxes" in his shops. He can afford to when he's charging such extortionate amounts to cut keys!

Whilst at Sainsburys Richmond I noticed a Timpson shed in car park. Been needing a new watch strap for ages. The assistant who was exemplary in his customer service showed me a selection. The one I chose was full leather ; it was fitted in minutes and was £14.90 ... real bargain. They also do car keys... mine would be £300 direct from Abarth, Timpson can do it for £150 .. I shall return! Very impressed , highly recommended.

I had a horrible experience at the Faversham branch a few weeks ago. After multiple back and forths, the key cut for me was not working. The staff member in the store suggested I get my locks replaced (there is no need to do that as I have two working sets of keys..) then started shouting at me very aggressively in front of the whole store, literally going from 0 to 100. He is a vile angry man and it was intimidating as a woman to have to face that behaviour in order to get a refund (which he initially refused) - why would they employ someone like this I wonder.

I used Timpsons in Alloa mill street this morning to print 10 photos the Gentleman in the shop was excellent and did a great job in helping me and explaining the process I have used this place over the years and have always had polite courteous helpful service but this morning was exceptional

Review for Timpson c/o Tesco Extra Hull
I attempted to cut a particular key three times! Two times they tried to use keys in stock which were not right third time decided to order a key which eventually arrived but only 3 copies when I had requested four eventually fourth key arrived but again the keys were not right as they looked nothing like the original. This saga lasted over a few months poor customer service throughtout. Eventually I asked for a refund but will not be going back

Timpson at Lockbridge drove Eastbourne
Frank was so helpful it was unbelievable in this day and age
My daughter could not get any help from Timmons in her local area New Malden so we ask Frank in Eastbourne and he sorted everything out and did the job
On a Saturday so helpful my daughter was over the moon - well done Frank

Used them to have a new battery fitted to my Apple Watch. Much cheaper than Apple and incredibly quick and efficient. 100% recommend this service

Attended at Timpson based outside Asda, Wrexham, as I wanted a spare key cut for my motorbike. I informed the staff member that my motorbike does not have an immobiliser so the key does not require any coding and in principle is no different to standard house key.

Timpson quoted me £35 for the key to be cut. I deemed this ridiculously overpriced and went to a nearby independent key cutter who cut me a new key for £8!!!

Handed in a duvet for dry cleaning on Aug 28th, paid £25.99, was told it would take a week to 10 days and I’d get a text when ready. Two weeks later I was in Morrisons Ilkeston where the concession is located, asked about where it was. Was told their keyboard wasn’t working properly and no point in phoning as it was Sunday. I called on the Monday, told it was taking 2–3 weeks. Called again on the 18th Sep, was told they expected it on the 19th. Called again on the 21st Sep, fobbed off yet again with some excuse about the hub having had an influx of duvets. Clearly they’ve lost it, and don’t have the customer service skills to do anything helpful to resolve it. Which other company takes a month to do your dry cleaning? Don’t use this one. I expect an argument in store over a request for returned fee and compensation.

Follow Up on 24th Sep
Contacted customer services on line making a formal complaint. They responded quickly that morning requesting a picture of my ticket, then confirmed it had indeed been lost. After providing details such as when purchased, type of duvet and cost of replacement they agreed to satisfactorily reimburse me, so in the end this was a good result. Better service from them than from the employees in the concession, all credit for speed of response and fairness in resolution.

I'd bought a battery for my car from timpsons after a week it stopped working a week later!!!
I complained to my local timpsons store I explained I had to buy a new battery because I was stranded there was a lot of he said and I said which we won't go into!!! But the gentleman who worked at timpsons rang a colleague and I got a full refund so thank you timpsons 5 ***** for the service