Titan Fitness Avaliações 

862
•
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Initial order was easy and as expected. I did receive the wrong item when it arrived, and Titan Fitness quickly responded to my notification and fixed the issue promptly. Great customer service even w... Ver mais

Avaliado com 1 de um total de 5 estrelas

The worst customer experience in the industry. It took 9 days to get a response from them. When I finally got a call, they said my ticket kept being pushed to the bottom because I was asking for an... Ver mais

Avaliado com 5 de um total de 5 estrelas

Christen helped me resolve an issue with my barbell quickly and efficiently. She responded fast, made the process simple, and took care of everything without any hassle. Great customer service all aro... Ver mais

Avaliado com 5 de um total de 5 estrelas

It is difficult to find good customer service now a days, thats why I was so happy I found Titan fitness. I have been dealing with Alex from the Titan team for a few days now, and he has been great... Ver mais

Detalhes da empresa

  1. Loja de Equipamentos de Ginástica

Escrito pela empresa

Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

862 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

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3,7

Todas as avaliações

(862)

86 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Titan sandbags & slamballs

I purchased the 150, 100, 90, 80 pound slamballs from titan fitness last year. They are of the highest quality & I use them at least 3 days a week. Indoors as well as outdoors. This month, I purchased my first 100lb sandbag from titan fitness. It has exceeded my quality expectations & I enthusiastically use it daily. My goal is to purchase the rest ASAP!! These products are the best!!

1 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Friendly and knowledgeable customer service

Individual was very knowledgeable, knew the products well and directed me to exactly what I was looking for. Also gave me enough information to be able to reference back to and order what I needed since I wasn’t able to do so in the moment.

26 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great, easy buying experience. Good communication from Titan Fitness from beginning to delivery. Items arrived well packaged. I purchased 2 adjustable kettlebells.

6 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience

I had a fantastic experience after I noticed that my recent purchase (the Functional Trainer) was being advertised at $200 discount. I was connected to the representative Jude and just asked if I can get credit for future purchases from the store. Instead I had $200 refunded in 2 days. This is my 4th time buying equipment from Titan. The quality of the equipment and the service is always perfect. By the way, the video instructions for putting together the Functional Trainer are excellent.

20 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Knowledgeable

Andrew and the Titan team was very knowledgeable and kind. They wanted to make sure I was taken care of and got exactly what I needed. I highly recommend Titan Fitness.

13 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Titan doesn’t receive enough credit for their products

I always check Titan for their products before looking at any other fitness product company because of the quality and price of their products. I don’t believe Titan receives enough credit for their racks, plate loaded cable equipment, bars and cable attachments. These are all products I have purchased, use regularly and recommend. If you’re looking at purchasing fitness equipment I would personally suggest to give Titan a shot. More than likely you’ll enjoy their product and come back to purchase more from them.

8 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely the worst customer service I…

Absolutely the worst customer service I have experienced. I ordered equipment in December 2023. It was backordered. I received no updates only when I inquired and was told it would be another month delay. I was reassured that I would receive a shipment notification. Never happened. I did get a call from Fedex telling me that they couldn't deliver to my home because is was overweight. It now became my responsibility to coordinate logistics? After several emails back and forth instead of arranging for delivery, they decided it would ship back to Titan. So after 3 months, i prepaid for this order Im not receiving the equipment and they are delaying my refund. Is this a legit business? Aweful!

9 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Support

I reached out via email reply regarding receiving an incorrect item on my order. I received a prompt reply and after verifying my order, the proper item was shipped out and I was allowed to keep the incorrect item. In all, the experience was excellent. It would be even if I had to ship the wrong item back.

29 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Backorder patience

When I gave titan fitness a call the representative told me everything to the best of their knowledge after I explained my concern on the backorder and how long i’ve been waiting . They gave me a rough ETA idea due to item being on backorder but reassured me that it will be shipped when it is in stock.

26 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service!!

Outstanding Customer Service!!! I’ve had two separate occasions on which I’ve had to contact Titan’s Customer Service with respect to two different orders. Both times, the remedy offered was completely to my satisfaction. Stephanie was wonderful. Looking forward to future orders. Thank You.

19 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Positive Experiences with Titan

Have always had a good experience dealing with Titan. Great products they stand behind paired with very competitive pricing. I noticed I had purchased with them in a few years. So I was glad to see their customer service remains top notch after this time.

16 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Cheapo steel, shoddy workmanship, lousy customer service!

Maybe it was just me. I did hear they were a good company. I ordered a plate loaded hack squat machine. It came with the center frame warped on one end and completely unusable. They were nice enough to send me a new one, but that one was warped too. I also got a messed up seat frame and the second one was messed up as well. They didn’t want the warped parts back, so when I took the original center frame and seat frame to the scrapyard and got a whole $5 for both pieces… center frame was rather heavy and large, I figured something was off about this machine. I asked for my money back because of their cheap steel and shoddy workmanship. I asked nicely several times, and got crickets. Finally after about a month of trying to get a refund, I finally filed a report with the Better Business Bureau. The next day I got my money back and they never wanted the machine returned. So I took the whole thing to the scrap yard. A $700 machinemade of steel worth $16.50! Buyer definitely beware!

18 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Titan Fitness has outstanding customer service

Titan Fitness has outstanding customer service and good exercise equipment at reasonable prices.
I have bought many items from Titan Fitness. There is rarely a problem, but when there is, Titan Fitness does an outstanding job at making it right very quickly.

7 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Titan Fitness Disappoints: Incorrect Product, Damaged Box, and Zero Accountability

I had an extremely disappointing experience with Titan Fitness that left me frustrated and dissatisfied. I ordered a multi-grip barbell from them, but to my dismay, they sent me an axle barbell instead. While this initial mistake was frustrating, what truly irked me was the way they handled the situation thereafter.

When the package arrived, it was evident that the box was damaged. Fedex refused to accept it for return, and I was forced to pay out of my own pocket for a new box to ship back the incorrect product that Titan Fitness had sent me. This was already an inconvenience and an added expense that I shouldn't have had to bear.

To make matters worse, despite providing Titan Fitness with photographic evidence of the damaged box and my request for reimbursement for the repackaging cost, they declined my request. Even after I sent them the receipt for the new box, they still refused to reimburse me.

It's not about the $16 that I had to spend; it's about the principle of the matter. Titan Fitness's customer service in this situation was abysmal. They failed to take responsibility for their mistake and refused to rectify the situation in a fair and reasonable manner. This experience has left a sour taste in my mouth, and I would caution anyone considering purchasing from Titan Fitness to be prepared for potentially disappointing customer service if anything goes wrong with your order.

6 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Spent a LOT of time researching racks…

Spent a LOT of time researching racks and with my very limited space the T-3 Space Saving rack fit the bill. It is absolutely perfect for my application! It's built like a tank, welds are perfect, powder coat is perfect, hardware was perfect and on and on. For the price I can't think of a better deal out there.

6 de fevereiro de 2024
Avaliação não solicitada

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