Tony's Chocolonely UK Avaliações 

282
O TrustScore é 3 de um total de 5

2,8

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Avaliado com 5 de um total de 5 estrelas

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Ver mais

Avaliado com 2 de um total de 5 estrelas

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Confeitaria
  2. Produtor de Bens de Consumo Rápido

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 mês

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2,8

Todas as avaliações

(282)

88 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I love the chunky bars

I love the chunky bars, the range of flavours and the ethically sourced coco. The packaging is eco friendly and whilst it is a little more than 'standard' bars I feel the price point is very fair all things considered. I even buy it now to give to my customers - it says a lot more than a 'standard' chocolate bar and is always very much appreciated. All in all I'm happy to give it 5 stars!

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Too sugary

This chocolate does not have the right amount of sweetness, its too sweet, the sugar content is too much, they need to make it less sugary, they could do with blending chocolate with hazelnut, that would be a good combo, if I had to pick 2 chocolates with perfect blend and the right amount of sweetness, it would be Ferrero Rocher and twirl, I hope they get the blend right, soon

30 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tasty and recyclable

Love the milk pecan caramel chocolate. Packaging couldn't be more recyclable - paper and plain uncoloured foil underneath.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're so happy to hear our choco went down so well, and that you appreciated our packaging too! Cheers for the feedback, Mark!

Avaliado com 5 de um total de 5 estrelas

The chocolate is wonderful

This chocolate moved me. Its very sweet, literally and figuratively, the fact that it is eco friendly and you are supporting cocoa farmers.. its so sweet. And the chocolate itself is very sweet too. Very tasty.

19 de novembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

It's awesome to know that our mission has resonated with you, and that you love our choco too. That's a win-win as far as we're concerned, so THANK YOU for the thoughtful feedback!

Avaliado com 1 de um total de 5 estrelas

Lege wikkel

Helaas had ik een lege wikkel in het uitdeel doosje zitten. Mooie reactie hoor het gaat op gewicht en niet op aantal… alsof je het doosje weegt voor je hem koopt. Als er 10 verschillende chicolade smaken in horen te zitten dan horen die er in te zitten en hoor ik mijn doosje niet te hoeven wegen. Heel handig om dit bij de doosjes te toen.

Ik heb een reatie van ze . Heel klantvriendelijk maar niet heus zie hieronder
Hi Miranda,

Bedankt voor je reactie!

Je kan d'r altijd effe een weegschaaltje bijpakken ;)

Laat 't gerust weten als we je nog ergens mee kunnen helpen.

Fijne dag!

Chocogroet,

Choc-rock

Het gaat mij niet om de lege wikkel maar lekker verdien model als je in alle dozen een lege wikkel stopt!

12 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Company

Tony's fantastic chocolate is only superceded by their amazing high level of customer service. Well done and thank you.

6 de novembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks so much for the lovely feedback.. Glad to have made a fellow Tony happy!

Avaliado com 5 de um total de 5 estrelas

Tony's is my favorite chocolate so far

Tony's is my favorite chocolate so far!!! For context, I live in Uruguay and Tony's bars have arrived here like about a year ago. I absolutely love the salted caramel one. The only thing which i find kind of meh is the price, supermarkets in uruguay are very pricy alltogether, but Tonys bar is double the price (400 pesos = 8 pounds) of a normal bar. Exempt from that, it is my go to sweet treat whenever i need a cheer up.

2 de novembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Wow, Sofia! We're super excited to hear you've been enjoying our chocolate from all the way across the globe in Uruguay! You're right though - that's super expensive, and the unfortunate downside to exporting stuff to faraway countries. It makes us even more grateful that you're supporting us on our mission to make cocoa 100% exploitation-free, so thank you!

Avaliado com 5 de um total de 5 estrelas

Tony's is the most delicious chocolate

I first discovered Tony's back around 2017 and fell in love instantly, with the taste and with the company's ethics, it's always been my favourite 'treat' chocolate 🍫 I've tried every bar available in the UK and haven't disliked a single one, my absolute favourite Tony's product is triple chocolate lil bits, recently I haven't been able to find them on the supermarket shelves and had the devastating thought that they may be discontinued so reach out to them on Instagram to ask and the very friendly staff member informed me that they aren't and very generously offered to send me some of my favourite chocolate, absolutely blowing my mind with their generousity, totally made my week 🍫😍 the staff I've interacted with have been so friendly and my chocolate arrived with a personalised note, so touching 🩷 of course the chocolate as always was delicious 🍫🍫😋🙂

6 de outubro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Well that's gone and warmed our cockles to the core, Zara. 8 years a fan.. That's pretty special, if you ask us. We're glad we were able to put your fears to rest with the news that your fave Littl' Bits were still out there, live and kicking (albeit not in your local store). Thanks for being kind enough to share such a great bit of feedback - it means a whole lot! x

Avaliado com 1 de um total de 5 estrelas

Dachte das wird Super

Dachte das wird Super, aber leider echt ein Fehlgriff mit dem Kauf.
Der Preis ist schon echt ordentlich... und es Scheckt gar nicht so schlecht. Aber die Aufteilung der Schoko Tafel, hat mich komplett enttäuscht. Wie will man das mit Freunden Teilen?
Das war ein einmaliger Kauf... ich kaufe vielleicht 1x im Jahr ne Tafel Schokolade. Und das, war definitiv die schlechteste. Wäre sie nicht im Penny Markt für die Hälfte des eigentlichen Preises erhältlich. Hätte ich die auch nicht mitgenommen.

29 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Chocofan, vielen Dank für dein ehrliches Feedback – tut uns leid, dass wir dich mit unserem Design nicht überzeugen konnten.

Hier ein kleiner funny fact dazu: Wir bekommen tatsächlich öfter die Rückmeldung, dass unsere Schokolade schwer zu teilen ist. Aber genau das ist Teil unseres Konzepts. Denn wir finden: Eine Tafel gleichmäßig aufzuteilen macht keinen Sinn, wenn in der Schokoladenindustrie so viele Ungleichheiten herrschen. Unsere ungleichen Stücke sollen genau daran erinnern – an die unfaire Profitverteilung entlang der Lieferkette.

Und falls du’s noch nicht entdeckt hast: Die Unterseite unserer Tafel stellt den Äquator dar. Die Stücke darüber repräsentieren den Golf von Guinea. Von links nach rechts siehst du die Elfenbeinküste, Ghana, Togo & Benin, Nigeria und einen Teil von Kamerun – also die Länder, aus denen ein Großteil des Kakaos stammt.

Wir hoffen, du gibst uns vielleicht irgendwann nochmal eine Chance – und falls du Fragen hast, meld dich jederzeit gern! Choco cheers.

Avaliado com 2 de um total de 5 estrelas

Their dark chocolate has patches of…

Their dark chocolate has patches of powdered milk, not mixed well. Tastes awful. For what if costs i was expecting sth better. I remember their pretzel chocolate 2years ago was much better. Maybe they are saving money

28 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hmm, sounds like something's up with your choco! If you pop an email to mailuk@tonyschocolonely.com (along with the flavour, lot code, and best-before date found on your wrapper), we'll be sure to make it up to you with another bar. Choco cheers!

Avaliado com 3 de um total de 5 estrelas

Different - Creamy but Not Dairy Milk/coco tasting

I love the taste of this chocolate. I love the caramel one & the pink pretzel one. The sea salt in them makes them delicious.
It don’t taste like milk or dark chocolate - Somewhere in between the two I would say.
Once chilled they are awful to break due to the pattern shape on the bar. I end up breaking off much more than I want.
I do like this chocolate but I don’t like the price - (nearly fours times more expensive than Dairy Milk) - it is £4 in Tesco.
I appreciate that the coco is reasonably sourced and the cost incorporates that.
Sadly, the packaging colours are atrocious (pink one especially) - surely a plain colour (like the purple dairy milk) could be used to make it look more expensive (to match its pricing), rather than looking like a cheap chocolate out of Lidl’s & Aldi !!
It’s creamy, (not so creamy if it’s chilled). It’s perfect as a gift for a special occasion but it doesn’t fall into my shopping basket as something I would buy everyday, like a, dairy milk, Maltesers, crunchie, aero or galaxy bar.


10 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Tara, thanks so much for taking the time to share your thoughts. There’s loads we can take from this!

You’re spot on about the price - it reflects the true cost of fair cocoa sourcing, but we know it can be a barrier. It's why we’ve introduced more affordable options over the years, like our pouches of Littl’ Bits, our 47g bars, and the brand-new 90g bars.

As for the bar shape, yep, it’s chunky! It’s designed to reflect the inequality in the cocoa industry, but we get that it’s not the easiest to snap when chilled. Noted!

And on the colours, we love the bold rainbow effect on shelf because it helps us stand out in a sea of purple and gold. But we hear you - and feedback like this helps us keep evolving.

Thanks again for the honest review. We’re glad you love the taste, and we hope we can keep winning you over - one bite at a time.

Avaliado com 1 de um total de 5 estrelas

Tastes cheap and has a cardboard…

Tastes cheap and has a cardboard tasting after taste

24 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Fern, thanks for letting us know what you thought of our choco - although we're sorry to hear it wasn't a positive experience. We know everyone's taste buds are different, and not everyone will love what we do, but the cardboard aftertaste you described makes it sound like your bar of choco wasn't quite right. If you pop an email to mailuk@tonyschocolonely.com (along with the lot code, flavour and best-before date), we'll sort you out with a new bar!

Avaliado com 4 de um total de 5 estrelas

Auch wenn ich die Sache gerne mehr unterstützen würde...

Auch wenn ich die Sache gerne mehr unterstützen würde, ich kann nicht soviel Schoki essen, wie ich gerne würde.
Die 180 Gramm Tafeln finde ich zu dick und deshalb nicht angenehm zu essen. Die 90 Gramm Tafeln habe ich jetzt neu entdeckt in meinem Supermarkt, die finde ich in Ordnung.

13 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Chocofan, vielen lieben Dank für dein Feedback – das wissen wir echt zu schätzen! Es freut uns total, dass dir unsere 90g Tafeln besser gefallen hat und du damit eine angenehmere Möglichkeit gefunden hast, unsere Schokolade zu genießen. So ist für jeden etwas dabei! Danke dir fürs Teilen und fürs Unterstützen unserer Mission. Dein Team Tony´s

Avaliado com 3 de um total de 5 estrelas

dont like dark choc

granted they idea is good watched a doc about slavery in choc farming and was shock so av tried there chocolate. im a cadbury boy uzually. can't rly compare. got a milk choc pretzel tastes awful like dark choc. seen a few ova reviews saying the same and say otha milk bars are better diffarent recipe but don't trust i buy wrong one again. they label don't make that clear. milk choc shud be milk choc no trickz. not risking my cash again. still appreeciate the anti slavery. and they big chunks nice. so starz but no starz for flavour from me

12 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Christopher, sorry to hear you found our milk pretzel toffee flavour a bit too dark-tasting. It's made using a higher percentage of cocoa (42%), which means it's not quite as milky as some of our other bars. We'll be sure to let the team know your thoughts, so thanks for sharing.

Avaliado com 5 de um total de 5 estrelas

Amazing chocolate and fab customer service

Tony's customer service is absolutely wonderful (shout out to Rio). We ordered some custom bars for our wedding and they arrived really quickly and the labels looked fab. When I realised a few had been damaged in transit, Rio in customer service sorted replacement bars in record time! I will be using the damaged bars to make brownies as the chocolate is still delicious!

8 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks so much for the shining review, Evelyn! Absolutely chuffed we were able to turn things around for you (even though your choco shouldn't have been damaged in the first place). It's exciting to think there may be some new Tony's fans out there soon, too! Great wedding favour, if you ask us :)

Avaliado com 1 de um total de 5 estrelas

Pretty awful

Pretty awful - we got 5 bars as consolation prize and it's just edible as that. It says 32% cocoa solids but tastes like cardboard and nothing like chocolate - it's thick ..that I give you but you have to spit it out in the bin whether knobly bites or wafers. Different generation I guess ..paying more for less substance. Sorry not for me or hubby 5 years younger than me ..your paying for crap!

7 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're gutted to hear our bars of choco didn’t hit the mark for you or your husband. We know our chunky format and flavours won't be for everyone, but we’re proud to make chocolate that’s both tasty and fair. Appreciate you giving Tony's a try all the same!

Avaliado com 1 de um total de 5 estrelas

The packet tastes better than the contents!

Serves me right for not reading the label (virtue signalling nonsense) but just picking it up because it was on offer for half price (probably because only fools pay full price for this filth). It was absolutely tasteless, this is supposed to be what happens when you pay full price to farmers who 'apparently' sell great cocoa. It is bland, the texture is awful and it's basically no different to one of those hideous American bars that are pretty much cardboard. Never again, and if you pay full price for these bars of filth, more fool you.

5 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Sorry to hear the bar wasn’t for you. Taste is personal, and we get that. We’re proud to source cocoa fairly and make chocolate that’s bold in both flavour and mission - even if it’s not everyone’s cup of tea. Thanks for giving it a try.

Avaliado com 5 de um total de 5 estrelas

Really helpful and ethical company

Really helpful and ethical company. Love their products and the customer service is super! Recommend to everyone I know :)

20 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Great to hear you had such a great experience when you got in touch, Jenny! And we're chuffed to know we've got you by our side with our mission to end exploitation in cocoa, too!

Avaliado com 1 de um total de 5 estrelas

Very disappointed tbh we got the milk…

Very disappointed tbh we got the milk pecan caramel and couldn’t taste any caramel at all
Just thought everyone should know
Colin

1 de setembro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi there Colin, thanks for the feedback. There's usually plenty of caramel in this bar of choco, so if you fancy popping our Choco Fancare team an email on mailuk@tonyschocolonely.com with all the wrapper details, they'll get another bar sorted for you. Choco cheers!

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