Tony's Chocolonely UK Avaliações 

282
O TrustScore é 3 de um total de 5

2,8

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Ver mais

Avaliado com 2 de um total de 5 estrelas

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Confeitaria
  2. Produtor de Bens de Consumo Rápido

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(282)

88 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The best chocolate and ethics going

The best chocolate and ethics going!

I adore Tony's. We've exclusively bought Tony's chocolate for the last few years, mainly because we support their ethics, but also because it tastes the best. There are so many flavours and they make great gifts. The bars are huge so last longer and I love how they are unequally divided to illustrate the reality in the chocolate industry.

Recently I've had to go dairy free whilst nursing my baby. I reached out to Tony's having noticed their vegan Tony bites weren't in my local stores anymore. Sadly, they've been discontinued, but the customer service team were incredible and sent me the remaining ones from their warehouse. Not just this, but they have been so supportive and encouraging to me as a breastfeeding mum and it honestly means the world.

Tony's is great for many reasons. They make awesome chocolate, they are real about the impact of the chocolate industry, they support and pay their farmers what they deserve, and they have an incredible customer service team who are supportive of new mums in the newborn trenches. Honestly blown away with the kindness of their team. And very excited to work my way through the last of the vegan Tony pouches!

19 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

What a generous piece of feedback! Thank you so much for taking the time, Hannah - we really appreciate it. So chuffed to hear you're such a big fan of our choco AND our mission - and excellent that you felt so looked after when you got in touch too. Choco cheers!

Avaliado com 2 de um total de 5 estrelas

Not great.

Has a very distinctive taste similar to cheap unbranded advent calendar chocolate. Overpriced.

8 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Jamie. There's no cutting corners in the making of our choco, so it certainly shouldn't taste cheap - but we know everyone's taste buds are different, and so what one person loves, another might not. Really appreciate you letting us know what you thought though, so thanks for taking the time.

Avaliado com 5 de um total de 5 estrelas

Great chocolate

Great chocolate. My favourite is the one with toffee and pretzels. Such a nice combo. It always feels like a treat getting a bar!

7 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Ah, dark milk pretzel toffee - a firm favourite in the office too. Clearly a man with good taste, Oscar!

Avaliado com 5 de um total de 5 estrelas

Our family’s absolute favourite…

Our family’s absolute favourite chocolate! We love the lil bits - they are my son’s favourite. Excellent quality and lovely flavours. The only problem is it doesn’t last in our house!

6 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Ah, it's great to know we've got the whole family onboard - although we should probably apologise for making chocolate that's too darn tasty, too.. Sorry about that!

Avaliado com 5 de um total de 5 estrelas

Delicious

Absolutely love this chocolate! So flavours to try! I’ve ordered several customised bars as gifts, which are fun to create and they’ve been well received! I try to buy from companies that are passionate about making a difference, such as ethical sourcing of products or eco friendly materials - Tony’s mission is exactly this as well as being yummy!

6 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks so much, Zoe - you've made our day! We're chuffed to hear you've personalised your own bars with us in the past, and it's even more awesome to know they went down well, too!

Avaliado com 5 de um total de 5 estrelas

Love the chocolate- particularly their…

Love the chocolate- particularly their caramel sea salt 😋 delicious!!

And don’t realise until I googled it why it’s made into non symmetrical shapes. Which has drawn me to leave a review.

Blummin good on you Tony’s Chocoloney. In the world we live in it’s so inspiring to see someone making a change. To the people who leave remarks about a bit of chocolate left on their sofa or wherever - maybe you missed the point.

Also, the price isn’t too high for me. You pay for what you get, awesome chocolate and feel like you’re contributing a tiny bit- win win😎

6 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Such a generous bit of feedback, Ella - we promise it's not gone unnoticed or unappreciated! It always makes us extra happy when someone takes the time to read up on our mission too, because spreading the word about that is even more important than making tasty chocolate for people to enjoy. Thank you for taking the time :)

Avaliado com 5 de um total de 5 estrelas

5 star service

Love Tony’s Chocolonely. Love their ethic and what they do! Their customer service is the best there is! Best chocolate around.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Fantastic to hear you were happy with the help you had from our Choco Fancare team, Hannah - and great to know you're onboard with our mission to end exploitation in cocoa too. Choco cheers!

Avaliado com 1 de um total de 5 estrelas

Such a shame…

Have always heard people absolutely rave about Tony’s chocolate. So as a treat I got myself a bar. Just the milk chocolate one. Opened the bar and it was covered in what could only be described as flour possibly? I snapped a bit of to see if it was like it on the inside and it wasn’t. So unsure maybe just got unlucky. However for the price I won’t be purchasing another one.

1 de agosto de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi there Katie, we're always grateful of the chance to put things right when someone's not had the best experience with our choco. If you send an email to mailuk@tonyschocolonely.com, our Choco Fancare team will do their very best to make it up to you. Choco cheers!

Avaliado com 1 de um total de 5 estrelas

Fairtaide ist super! 👍

Die Schokolade mit Karamell und Meersalz ist leider nicht essbar, da die großen Salzkristalle den Geschmack dermaßen überlagern und das Produkt somit ungenießbar machen. Die große Menge an Salz ist zudem ungesund und hat in einem solchen Produkt nichts zu suchen! (Da günstig als Füllstoff genutzt, um mehr Profit zu erzielen??) Nie wieder!!

29 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hallo Schokofan, vielen Dank für dein ehrliches Feedback zur Vollmilchtafel mit Karamell Meersalz. Es tut uns leid, dass dich diese Sorte geschmacklich nicht überzeugt hat. Die Salzkristalle sind nicht jedermanns Sache, das verstehen wir gut. Wir hoffen, dass dir andere Sorten besser schmecken! Choco cheers!

Avaliado com 2 de um total de 5 estrelas

We bought one pack of the Chocolonely…

We bought one pack of the Chocolonely lil bites and were hoping for a lot of caramel ones instead we got none.

28 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Amelia, we're always keen to put things right when our choco isn't up to scratch. Pop an email to mailuk@tonyschocolonely.com and our Choco Fancare team will work their magic and get some more Littl' Bits sorted for you.

Avaliado com 5 de um total de 5 estrelas

Pretty good chocolate actually

Ignore the nitpicking and nay sayers and try this chocolate for yourselves, it's actually quite nice (it'll never be a threat to Cadburys) compared to the muck that the USA has got the temerity to call chocolate......the only complaint I've got is your chocolate that has salt in the flavour is too salty so I avoid buying it because the salt crystals in the chocolate are too large.

21 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Glad to hear you enjoyed your first taste of Tony's, Pedro. Thanks for sharing your thoughts on the chunky pieces of sea salt in some of our bars too - we know they won't be for everyone's taste, but it's always good to hear first-hand. Choco cheers!

Avaliado com 1 de um total de 5 estrelas

Hello Tony

Hello Tony, I have just reviewed your milk chocolate chip cookie bar and am deeply unimpressed. I did not receive the tastefulness of any cookie and was unhappy about my experience. I would like my whooping £3.50 back and can not express my feeling in words how you have wasted my taste buds and my money! Regretfully GRACE

18 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Grace, we're sorry to hear your choco was lacking in the cookie department.. It sounds like something wasn't quite right with your bar, so if you pop us a message at mailuk@tonyschocolonely.com, we'll make it up to you, quick sharp! Just be sure to share the lot code and best-before date when you get in touch, as they're super helpful for us to have. Choco cheers.

Avaliado com 5 de um total de 5 estrelas

My and my family love Tony's chocolate

My and my family love Tony's chocolate! My husband is especially fond of salted caramel. And the fact that you're fighting against the child labour is just amazing. Other companies should follow your lead!

13 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

It's excellent to know you're not just a fan of our choco, but support us on our mission too. Thanks so much, guys!

Avaliado com 2 de um total de 5 estrelas

Tastes like cheap chocolate to me very…

Tastes like cheap chocolate to me very disappointed for the price of it.

2 de julho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Chris, thanks for letting us know what you thought about our choco. Taste is a pretty personal thing, and so we know that just because there are people out there who love Tony's, doesn't mean that everyone will. We're gutted you found our choco to be cheap-tasting, but we're really happy to have the feedback, so thanks again!

Avaliado com 5 de um total de 5 estrelas

Thank you Megs!

I had the pleasure in dealing with Megs in customer service via Instagram. I have had a HUGE pregnancy craving for Tony's Salted Caramel (Littl' bits and the huge bar) and had an issue with one of the bags. Not only did I have a response within 24 hours apologising profusely, but Megs took pity on pregnant me and sent me a little goody bag to apologise further. I have been a long time customer of Tony's and this has only solidified its place for me as an amazing retailer with a great customer service team and delicious chocolate. Thanks so much for everything Megs!!

23 de junho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Annie, you'll be pleased to know we shared your sweet words with Megs (and the rest of the Tony's team) as soon as we saw your review. We're chuffed to know you were so well looked after, and that we've got you as a fan for life! Choco cheers x

Avaliado com 2 de um total de 5 estrelas

Chocolate Dust

Won bars in postcode lottery. I like my chocolate from the fridge so when I tried to cut it cold it just crumbled leaving me with dust. It’s weird imprint means you can’t just have a chunk so it’s impossible to have a small piece. The chocolate is creamy but so is a galaxy. It also has a figure of 62% on the back so very confusing label. Won’t be buying it in the future but nice to sample it for free.

9 de junho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for taking the time to share your thoughts, Pauline. We're sorry you weren't bowled over by your free bar of Tony's.. The design of our choco bars has an important message behind it, and serves as a visual reminder that there's a whole lot of inequality in the cocoa industry. With profits still very much unequally divided, it's important our bars share this story (even if it does make for a slightly messier break as a result), so they won't change until the industry does. We hope that explains things a bit more, and thanks again for your feedback :)

Avaliado com 4 de um total de 5 estrelas

Delicious & ethically made chocolate...but

Delicious chocolate... I'm a big fan of the everything bar! Also the fact it's ethical brand treating all along the supply chain fairly is a huge win. Basically guilt free calories as you're helping others out! 😉

I would put them down as 5 stars if it wasn't down to the infuriating shape which is not easy to break apart when sharing...unless you just go full savage and bite it apart. It has put my partner off of buying them which is a shame

5 de junho de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Really appreciate the balanced feedback, Kevin - thanks for taking the time.. We're really chuffed to know you're a fan of our choco, and that you know all about the mission we're on too. Raising awareness is what we're here to do, first and foremost! When it comes to the way we've shaped our bars, we want our choco to serve as a reminder of the inequality that still exists within the cocoa industry. While they can be a little messy and difficult to break, the message is important, and so unfortunately our bars will remain unequally divided until we see big transformations in the industry. Thanks again!

Avaliado com 5 de um total de 5 estrelas

Great tasting chocolate bars with great…

Great tasting chocolate bars with great branding too. We don't like the hard to break cleanly bars, very annoying.

1 de maio de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Great reading your feedback, Simon - thanks so much! The way our bars are divided is often a topic of debate, but their higgledy piggledy nature is very much intentional, serving as a visual reminder that the profits made in the cocoa industry are still very much unequally divided. Until that changes, we're afraid our choco will have to stay the way it is. We hope that explains things :)

Avaliado com 4 de um total de 5 estrelas

Love TONYS

Love TONYS ! Best chocolate bar for a long time - and great ethics. Everyone should have a Tonys Treat now and again - enjoy life with chocolate like this !

10 de abril de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks, Stuart! Excellent to know you're a fan of what we're doing here at Tony's - and even better to know we have you along for the ride too!

Avaliado com 1 de um total de 5 estrelas

Won 4 bars on the postcode lottery

Won 4 bars on the postcode lottery. Very average chocolate, waxy almost like the outer chocolate of a Kit Kat or a cheap nasty Easter egg.

What is even more annoying is the shapes of the bar, very messy to break apart. Left with crumps of chocolate everywhere.

Surprised when I saw the cost, I am glad mine were free. Nice to see the ethical side of business but no use if product garbage

10 de abril de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Sorry to hear you weren't a fan of your free bar of Tony's, James! While it's to be expected that not everyone will love the way we make our choco, we can't help but always hope it'll become a new favourite when someone does give it a try for the first time. The unequally divided nature of our bars is very much intentional though, and serves as a visual reminder that profits made in the cocoa industry are still very much unequally divided. Until that changes, our choco will have to stay the way it is. Thanks so much for the feedback, and for giving Tony's a try.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais