Tony's Chocolonely UK Avaliações 

282
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Ver mais

Avaliado com 2 de um total de 5 estrelas

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Confeitaria
  2. Produtor de Bens de Consumo Rápido

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(282)

88 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

RIP off Advent Calendar

Bought the large advent calendar this year and what a rip off. Imagine the disappointment of opening a door #10 and finding NOTHING inside. Yup that’s right NOTHING! The joy of advent ripped away because Tony’s Chocolonely want to draw attention to the cocoa slave trade - we’ll try and explain that to the disappointed children 🙄

10 de dezembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for the feedback, Sam. We really didn't intend to cause any disappointment with our calendar, and it's why you should have found two chocolates in day 9 - to make up for the missing one in day 10.. We appreciate that's not so simple for a child to understand, and we definitely didn't want to ruin the joy of Christmas, so we're sorry if that's been the case.

Avaliado com 1 de um total de 5 estrelas

Tony’s Grinch?

So disappointing to open Day 1 of Tony’s Chocolonely advent calendar-no chocolate on 1st December. Bizarre antagonistic marketing. Will now be anxious about disappointment for next 23 days. Do not purchase. Rubbish. Proper Grinching Tony’s.

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey Sarah, this was a mistake - we're very sorry! While there should indeed be a missing choco (which we make up for later in the calendar..) it shouldn't have been missing from window number 1. Our packing team got this wrong with a handful of calendars, and you've been unfortunate enough to be victim to one of these.. Please pop an email to mailuk@tonyschocolonely.com so we can make it up to you.

Avaliado com 5 de um total de 5 estrelas

Ethical production and good taste!

Ethical production has a price, but it's not at the cost of taste. Tony's Chocolonely milk chocolate bar is delicious! The packaging is fun to boot. Far better than my normal Cadbury's or Nestle chocolate products and it turns an eye to modern slavery which is shockingly rife in all countries.
It's refreshing to see a business with a cause have it up front in more than marketing, a search online quickly backs up the efforts with numerous relevent and meaningful awards.

28 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Really chuffed to hear how much of a Tony's fan you are! Great to have you onboard, helping us to end exploitation in cocoa.

Avaliado com 3 de um total de 5 estrelas

NEEDS IMPROVEMENT!

Tony's is a company with an admirable social conscience...unfortunately, it doesn't continue with the same passion for its product quality. The cocoa content seems pretty shabby and the taste reminds me of the cheap novelty chocolate I had as a kid. The aftertaste is somewhat unpleasant, not unlike the overall flavour. But I loved the old-fashioned, chunky style with it's paper wrapper. Needs improvement.

24 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Lynn, it's awesome to know you're onboard with our mission, and that you appreciate the style of our bar (one of our longest standing Tony's hand-designed our font when Tony's was first launched, and it's still part of our identity today). Sorry to hear the flavour of our choco doesn't quite hit the spot for you.. we appreciate your very balanced feedback all the same!

Avaliado com 5 de um total de 5 estrelas

I'm currently on a choco-mission to try…

I'm currently on a choco-mission to try out as many different milk chocolate bars possible. Everyone needs a hobby right? Tony's Chocolonely has been one of the best so far. Definitely a step up from Dairy Milk and Galaxy and holds its own against Lindt and Green and Blacks, although different to both. It has a rich, smokey flavour which is slightly less refined than the Swiss brands but not inferior in any way. The large random pieces are fun to negotiate and I like mine straight from the fridge. A welcome addition to the chocolate world and a welcome treat every now and then. I can't understand the negative reviews I've read here...very suspicious if you ask me!

24 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Now that's a great hobby, Paul (especially knowing the outcome of your research so far..). We love that our choco hits the spot for you, and it's always really valuable to hear about comparisons too! Really appreciate you taking the time!

Avaliado com 5 de um total de 5 estrelas

I love it!

Not sure about the low reviews. Seems like spam or something! It’s very good quality and tastes great.

16 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for being in our Trustpilot corner, Sameel! We're chuffed to know you're a fan of Tony's, and really appreciate you taking a minute to write something positive.

Avaliado com 4 de um total de 5 estrelas

It’s a gooden

Now I’m no chocolate expert, but this Tony’s milk chocolate is the some of the best bit of chocolate I have ever shoved into my gob! It’s amazing quality, it’s creamy, it’s like a Yorkie but it’s massive and tastes much better in my opinion.

The one and ONLY problem is, and this is a personal issue more than a “everybody” issue, I have pretty dog molars. As in, my teeth are pretty sensitive and feel like they might break at any second with some of the bigger pieces of the bar. The chocolate is pretty tough to bite down on and so if you’ve got sensitive teeth, you might wanna go with a less thick, less hard bar. Personally, it won’t stop me from buying and scoffing a Tony’s from time to time, but maybe I’ll microwave it and have it soft.

And it’s supporting a great cause too. I’m not fully versed behind the cause of the chocolate but I know kids/people aren’t being exploited during creation of the chocolate. Just makes it that bit tastier.

9 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

What a delightful bit of feedback - thanks so much for sharing! Our choco is pretty chunky, so we can understand why it might be a bit of a challenge for any sensitive pearly whites out there.. Because it's part of the identity of our brand (and means we can create the unequally divided pieces ours bars have become so well-known for), it's not something we plan on changing any time soon - but we do make other products that may be a little kinder to those teeth of yours. Next time you're looking for your fix of Tony's, pop over to https://uk.tonyschocolonely.com/collections/all-chocolate where you'll find our range of Littl' Bits, smaller bars of choco, and our Tiny Tony's! Thanks for joining us on our mission to make the cocoa industry 100% exploitation-free!

Avaliado com 1 de um total de 5 estrelas

Tastes like cooking chocolate

Tastes like cooking chocolate. Wouldn’t buy again, even if it were a quarter of the price. Disappointing.

Never felt compelled to write a review about a bar of chocolate before… but I feel ripped off.

The one star is for the pretty decent branding.

** Edit… just read some of the other reviews and responses from the company. Pretty sarcastic and ‘awwww, poor you’ / ‘we don’t care what you think’ replies. Puts me off this brand even more. Such an apparent lack of sincerity and overconfidence leads me to believe this is a company run by a group of millennials who think they know better than their customers. Perhaps they’ve not spotted the negative reviews outweigh the positive. **

8 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Sorry to hear you're not a fan of the chocolate we make or the way we write to people. Appreciate the feedback all the same.

Avaliado com 1 de um total de 5 estrelas

Sodium hydroxide a cleaning product…

Sodium hydroxide a cleaning product used to ‘preserve’ it. No people. No such sodiums that react ‘violently’ with water (according to any research) is needed in any chocolate… brag about ending slavery. But poison the consumer…

7 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Pascal, we do indeed use sodium hydroxide in two of our choco bars (dark milk pretzel toffee, and the everything bar), and it sounds rather scary when you put it like that! It's this ingredient that gives a pretzel it's shiny, dark brown appearance - and without it, a pretzel would remain pale and pretty sad-looking after being baked. The important thing to say is that sodium hydroxide gets completely neutralised during the baking process, which means it's not hazardous in the slightest, and our choco is absolutely safe to enjoy. We hope that puts your mind at ease..

Avaliado com 1 de um total de 5 estrelas

Just Tried Tonys Salted Caramel…

Just Tried Tonys Salted Caramel Chocolate for the first time .
First bite , taste full of salt , cant taste Caramel

29 de outubro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for taking the time to write a review about your bar of milk caramel sea salt, Debbie. It's one of our biggest sellers, but that's not to say everyone will love it as much as we do! It's definitely on the saltier side, and we're sorry if that meant it wasn't quite hitting the sweet spot for you. There are heaps of other flavours out there, so we hope you'll find another one that's more up your street..

Avaliado com 1 de um total de 5 estrelas

Tonys Michschokolade m Marzipan

Tonys Michschokolade m Marzipan
Marzipan kann man mit der Lupe suchen

29 de outubro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Es tut mir leid zu hören, dass in Ihrer Schokolade nicht viel Marzipan war! Möglicherweise stimmt etwas nicht. Sie können hier mit dem deutschen Team sprechen: https://de.tonyschocolonely.com/pages/kontakt

(Bitte entschuldigen Sie die fehlerhafte Übersetzung)!

Avaliado com 1 de um total de 5 estrelas

1st time ever leaving a review about a…

1st time ever leaving a review about a bar of chocolate, but I guess it has to be done when it is that bad! Tried today for the 1st time and this is by far the worst tasting chocolate I have ever had, especially for that price, absolutely disgusting. I Have had better 30p chocolates than this.

21 de outubro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Oh man.. 30p chocolate bars were definitely not the benchmark when we set out to make great tasting choco. We'll take the feedback onboard, and use it as part of our quest for chocolate perfection. Thanks, Adz.

Avaliado com 1 de um total de 5 estrelas

Worst milk chocolate bar ever tasted

Worst milk chocolate bar ever tasted. Sickly sweet, very mild chocolate taste that lacks body. Over priced for what it is. Thought by paying more I would be getting quality, sadly this was not the case.

23 de setembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're gutted you didn't like your bar of Tony's, Sean. In a dream world, everyone who tried our choco would whoop with delight before shouting from the rooftops about how they've been completely converted and won't ever buy another chocolate brand again.. Of course in the real world, people won't always like what we do, and we're sorry you fell into that camp. We really appreciate the honest review though, so thank you for sharing.

Avaliado com 3 de um total de 5 estrelas

I really want to like it, but...

Really want to like it I do but, it just tasted like cheap chocolate, I bought 3 different bars, milk chocolate, sea salt and the one with brownie pieces, the milk chocolate is very sweet, not naturally sweet mind you.
The sea salt was actually ok but still very very sweet.
The brownie one was just, bad, the brownie pieces were super dry, the chocolate it self was ok but overall the bar wasn't great.

25 de setembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Choco cheers for the feedback, Nikolai. We don't use any artificial sweeteners in our choco, but appreciate it may have been a bit too sweet for you. We do make dark chocolate too, and wonder if our dark almond sea salt bar might be more to your liking. Really appreciate you committing to trying three different flavours, we're just sorry to hear they didn't rock your world!

Avaliado com 1 de um total de 5 estrelas

Tastes very cheap

Tried two different bars and both were actually worse than the supermarket alternatives at over three times the price. If you charge extra for an ethical product fair enough but it has to also be a good product which this simply is not.

21 de setembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Gutted to hear you thought our choco tasted cheap, Ian - as you can imagine, that's not what we were going for when we stood at the drawing board thinking up chocolate bars! Really appreciate you trying a couple of different flavours, we're just sorry they weren't for you. Thanks for the feedback.

Avaliado com 5 de um total de 5 estrelas

Tony4life

Hei! Eg er ein jente fra Norge som har masses om slaveri,likestilling og forskjellsbehandling på skulen. I går var eg på Normal i Norge og såg disse sjokolade barene og MÅTTE kjøpe ein av kvar. Disse sjokoladene er ikkje bare gode men har eit så bra motto. Alle bør ihvertfall prøve dei.

31 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chocolonely is the best!

I am another who cannot understand the tastebuds of the Chocolonely haters! I am addicted to the red milk chocolate bar and believe me I love good chocolate. It has absolutely no similarity to cooking chocolate or US bars like Hershey. Compared to Cadburys, Galaxy etc it is a total winner, not oversweet and artificially flavoured like they are. It is a bonus to know that the company set up is based upon ethical principles. I will continue to buy this in preference to any other brand.

27 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

These bad reviews are not real

These bad reviews are not real.
This is the best chocolate I’ve tasted in years. Reminds me of my childhood. You pay more for quality. Have you brought a bar of Cadbury’s or galaxy lately ( thin and tasteless )
Tony Thankyou for your passion and making a chocolate that I cannot fault. For being ethical and highlighting slavery and child exploitation
I will not buy any other chocolate now. And if I can’t afford it one month I go without.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

So disappointing

I expected a rich flavoursome chocolate because of the high price . I was extremely disappointed- there’s not enough cocoa/ chocolate flavour and it’s too sweet . Won’t buy again and the way it’s divided in the pack is pointless and irritating. What a waste of money. Back to Lindt.

2 de agosto de 2024
Avaliação não solicitada

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