Tony's Chocolonely UK Avaliações 

282
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Wow, this is how chocolate used to taste (take a note Cadbury’s!). 1st time trying and honestly, the taste is how other brands used to be, ‘back in the day’ (before ‘Americanisation’/ addition of palm... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Reine Abzocke war diese Cashback Aktion. Hätte ich vorher gewusst dass ich 2 Monate lang vergeblich Versuche mir mein Geld wieder zu holen, hätte ich diese Schokolade auch niemals gekauft. Dem Support... Ver mais

Avaliado com 2 de um total de 5 estrelas

I quite liked your chocolate but the link to Amazon is a bad move in my opinion. They’ve now made it practically impossible to buy a bar of plain milk chocolate without making an order for shopping fr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My new favourite chocolate. I’ve finally ditched cadburys after realising it’ll never be the same after selling out to Kraft, I tried Tony’s as I liked the company ethos. I’m a milk chocolate gal so c... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Confeitaria
  2. Produtor de Bens de Consumo Rápido

Escrito pela empresa

If your experience with Tony's has been less-than-perfect, we'd love the chance to put things right before you leave us a review.. So pop an email to mailuk@tonyschocolonely.com, and our Choco Fancare team will work their magic. Tony’s Chocolonely is an impact company that makes chocolate, committed to ending exploitation in cocoa. And not just the cocoa in our chocolate, but in all chocolate worldwide. Tony's Chocolonely was founded in 2005 by 3 journalists from the Dutch TV show ‘Keuringsdienst van Waarde’ after they discovered that the world’s largest chocolate manufacturers were buying cocoa from plantations that used illegal labor. Since then, we've dedicated our efforts to raising awareness of and eliminating inequality in the cocoa industry, becoming the #1 chocolate brand in the Netherlands. With incredibly tasty chocolate, we lead by example and show the world that chocolate can be made differently: in taste, packaging and the way we do business with cocoa farmers. Starting with paying them a higher price. Alone, we’ll end exploitation in our cocoa supply chain, but together we can change the industry across the globe. That's why we invite everyone to join our commitment. 'Cause it's only together that we'll end exploitation in cocoa.


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

282 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 57% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(282)

88 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Like the principle behind it and the…

Like the principle behind it and the taste, but am constantly annoyed about why you can’t break the bar properly.
Slivers land on jeans, laps, couches and worst of all in dogs.
I don’t see any logic behind this choice.
Please please please change that!!!!

8 de abril de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're sorry for the very late reply to your feedback, Rosmarijn! We're glad you're a fan of our choco, and to know that you're behind us with our mission too. The unequally-divided nature of a Tony's bar is often a topic of debate, but we just don't think it makes sense for chocolate bars to be divided into equal-sized chunks when there is so much inequality in the industry. We've made them this way to remind our fans that the profits in the cocoa industry are still very much unequally divided - and until that changes, our bars will need to remain as they are. We hope that explains things!

Avaliado com 5 de um total de 5 estrelas

I love this chocolate bar

I love this chocolate bar. I haven't tried all the bars but I tried the 'everything' one and it tastes amazing. the milk chocolate flavour is really good and especially with all the other extra stuff inside of it, it's banging. Id say personally it is better than Dubai choc as well which went so viral. Never thought i'd write a review for chocolate but here I am.

4 de abril de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

That's a compliment and a half, Parisa! We know how mad everyone went for *THAT* Dubai chocolate, so we're feeling pretty good about ourselves after reading this. Thanks for joining us on our mission to make the cocoa industry exploitation-free.

Avaliado com 1 de um total de 5 estrelas

Bad chocolate, very bad customer service

We had a bad Tony Chocolate bag of tiny Tony’s. They had a nasty and bad taste.
Therefore we contacted customer support and they said the chocolate was white due to Fat Bloom. Nothing about the taste and no replacement.
Then that was the last time we ate Tony Chocolate. Be ware and better look for other brands!

17 de março de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey John. We're sorry to hear you weren't offered some much tastier chocolate to replaced the bloomed Tiny Tony's you had. We usually do our best to make up for experiences like these, and we're not sure why that didn't happen this time around. If you let us know your case number (found in the email you'll have had from someone in our team), we'd be really happy to look into it for you.

Avaliado com 1 de um total de 5 estrelas

Chocolade zonder cacao?

Op de ingrediënten lijst, vooral suiker glucosestroop, enz, maar geen cacao!
Is het dan wel chocolade?

24 de março de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Fijn dat je de ingrediënten goed bekijkt! Cacao is altijd het belangrijkste ingrediënt in onze repen, dus er zit zeker cacao in. Suiker en glucosestroop gebruiken we om de smaak en textuur te verbeteren, maar cacao blijft de basis van onze chocolade. In een melkreep zitten bijvoorbeeld 134 traceerbare cacaobonen. We vermelden dit bij elke reep achterop onze wikkels. Als je nog meer vragen hebt, laat het ons gerust weten!

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible company to deal…

Absolutely terrible company to deal with. I only wish I could give zero stars. Horrible tasting chocolate as well. Avoid!!!

17 de março de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey, we're really concerned to hear that you had such a bad experience when you got in touch. We're going to pop you a request for some more info via Trustpilot, so we can hopefully get to the bottom of what went wrong and figure out what we need to do better next time. You should receive an email from them shortly.. Thanks so much.

Avaliado com 5 de um total de 5 estrelas

I bought a chocolate bar that had an…

I bought a chocolate bar that had an issue, and after I contacted support, I was given a replacement.

11 de novembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Sorry to hear your bar of choco wasn't quite right - but really pleased we managed to get things sorted for you in the end!

Avaliado com 1 de um total de 5 estrelas

Tony Chocolonely Netherlands,

Tony Chocolonely Netherlands,

Ik heb een bestelling gedaan, wat binnen 2 dagen verstuurd zou worden. Een week later een bericht ontvangen dat de producten niet op voorraad waren en dat het geld wordt teruggestort binnen 5 dagen. Inmiddels een maand verder en nog niets ontvangen! Ook wordt er niet op mailtjes gereageerd.

OPLICHTING! Haal hier niet.

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Wat ontzettend vervelend om te lezen dat je zo'n nare ervaring hebt gehad met 't plaatsen van een bestelling bij ons! Dat is natuurlijk absoluut niet de bedoeling. Dit is voor ons waardevolle feedback, en we willen dit graag goedmaken. Neem alsjeblieft contact op met ons Chocofancare team, dan doen we er alles aan om deze vervelende ervaring om te zetten in een positieve!

Avaliado com 1 de um total de 5 estrelas

Bland chocolate

Bland chocolate, it may be child slave free but its also taste free.

4 de março de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

We're sad to know our choco didn't hit the spot on this occasion, but thanks for giving it a go! If you're ever after something a bit more interesting, we make a bunch of bars that include a whole lotta good stuff to make your taste buds sing.. The Everything bar is a firm favourite with Choco Fans right now - milk chocolate with pretzel pieces, sea salt, almonds and nougat.. Mmm!

Avaliado com 1 de um total de 5 estrelas

Kunden werden komplett ignoriert bei Reklamationen

Die Schokolade ist in Ordnung. Ich habe 5 Tafeln im eigenen Design über die Homepage des Unternehmens erstellt. Die Lieferung war schnell. Leider war der Aufdruck beschädigt, hatte Schleifspuren und abgenutzte Ecken. Nicht verwendbar für ein Geschenk. Der Kundenservice hat mir einmal geantwortet, dass man sich kümmern wollte. Danach nie wieder etwas gehört. Bei der Hotline geht nie jemand ans Telefon. Auf E-Mails und Anfragen über das Websiteformular antwortet niemand. Mehrfach versucht. Lustige Ansagetexte und automatische E-Mails, das wars. Kann ich nur davon abraten. Nie wieder Tonys...

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Vielen Dank für dein Feedback. Es tut uns leid, dass du mit deiner Bestellung und dem Kundenservice so eine negative Erfahrung gemacht hast. Das entspricht nicht unserem Standard, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten.
Wir legen großen Wert darauf, dass der Versand schnell und sicher erfolgt und die Tafeln in einwandfreiem Zustand ankommen. Dass dies bei deiner Lieferung nicht so war, bedauern wir sehr. Wir werden den Fall intern noch einmal prüfen, um den Fehler zu beheben und solche Fälle in Zukunft zu vermeiden.
Wir können verstehen, wie enttäuschend das sein muss, und nehmen dein Feedback sehr ernst. Es tut uns leid, dass du keine Antwort von unserem Kundenservice erhalten hast. Wir werden versuchen, dies zu verbessern, damit du in Zukunft schneller Unterstützung bekommst.
Nochmals vielen Dank für deine ehrliche Rückmeldung, und wir hoffen, dass du uns trotzdem eine zweite Chance gibst.

Avaliado com 1 de um total de 5 estrelas

Overpriced & tastes like cheap cooking chocolate

Bought a bar of the caramel chocolate in Sainsburys.

Not impressed! It's overpriced & tastes like cheap cooking chocolate.🤮

They are trying to end child slavery in the cocoa industry which is the only plus side!

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks for the feedback, Anne. We don't shy away from the fact that we charge more for the stuff we make - it's all in the name of paying a fair price to the cocoa farmers we work with (which in turn helps us to end exploitation in the industry). We're sorry you really weren't a fan of our choco though, appreciate it won't be to everyone's taste. Thanks for giving it a try!

Avaliado com 1 de um total de 5 estrelas

Lost order, impossible to contact them

I ordered directly from their website, parcel was stollen by Evri driver.

Tried reaching them over email, but guess what, they don't have a specific mailbox for customer service. They probably get everything routed to the same mailbox and they never answered.

I also tried to call them, they have pretty much same issue as with the mailbox. They most probably don't have enough agents do deal with the calls.

So my package was lost/stolen and Tony won't reply to email and there's no chance in contacting them over phone.

Also, their phone line is the most annoying thing ever. First listen of their automated recording was fun, by the 3rd one it was making me go insane. They sing and keep yelling "YEEHAW" which gets very very annoying at some point.

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hey there, we're really sorry to hear that you struggled to get in touch about your lost (or stolen) choco. When you fill out the form on the 'contact us' page of our website, that goes straight through to the customer service team, who can then look into what happened for you. If you haven't already, please do pop us a message here: https://uk.tonyschocolonely.com/pages/contact and we'll get this sorted for you straight away. Choco cheers!

Avaliado com 3 de um total de 5 estrelas

sodium hydroxide is not going to kill you

Just bought some online and let’s see what’s happening. I just read a review and saw someone complaining about the use of sodium hydroxide… what I can say is sodium hydroxide sounds horrible, however, it has another well known name, lye. Lye solution is widely used in baking industry, and it is even a kind of key ingredient to produce some Asian pastry. Yes, lye is strong alkaline and it’s corrosive, however, have you eaten lemon before? It’s also very strong acid and can be corrosive as well. Also, most of the citrus flavored snacks you bought contain citrus acid, guess what? Another strong corrosive acid. However, they all get neutralized, or at least to the level that is not harmful to human. Trust me, if the sodium hydroxide is not yet neutralized in that chocolate, you will know it when you put it on your hand. Every soap maker knows how that feels like.

16 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Thanks so much for giving everyone a bit of context on this one. Appreciate your support!

Avaliado com 1 de um total de 5 estrelas

Chocolate needs to be good

Chocolate needs to be good.
Otherwise, it doesn't matter how ethical the company tries to be. I tried the milk chocolate bar with my husband and I felt sick after eating it, so we definitely won't be buying from this company again. Hotel Chocolat's Ecuadorian dark it is. Sorry Chocolonely, but you'll be going it alonley on the ethical front.

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

That's ok, we know it's impossible to make something absolutely everyone'll love - but we appreciate you giving it a try! Sounds like you're more of a dark choco fan, so if you do ever fancy giving our stuff a try again, we'd recommend this little beauty.. https://uk.tonyschocolonely.com/products/extra-dark-chocolate-70-180g

Avaliado com 2 de um total de 5 estrelas

Ideologisch und Diskriminierend

Die Schokolade schmeckt gut, leider habe ich übersehen, dass sie Soja enthält, auf das ich allergisch reagiere (es steht auf der Rückseite der Verpackung). Ich kannte bisher keine Schokolade, die Soja enthält.

Der Grund, warum ich nur 2 Sterne vergebe, ist jedoch der Aufdruck im Inneren der Papierverpackung. Dort wird gegendert – und damit wird erneut ein Lebensmittel für eine Ideologie missbraucht. Als Autist hatte ich große Schwierigkeiten, den Text zu verstehen, da er nicht in der bekannten deutschen Sprache verfasst ist. Auch für Menschen, die Deutsch lernen, ist er kaum lesbar, da diese Form nicht unterrichtet wird und eher einer Fantasiesprache gleicht. Bitte lasst Politik und schwer verständliche Sprache aus Lebensmitteln heraus.

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Vielen Dank für dein Feedback! Es tut uns leid zu hören, dass du Schwierigkeiten mit der Soja-Zutat hattest und auch der Text im Inneren der Verpackung für dich schwer verständlich war. Wir gendern, weil Diversität, Gerechtigkeit und Inklusion (DE&I) für uns bei Tony's Chocolonely sehr wichtig sind. Wir möchten, dass sich niemand ausgeschlossen fühlt. Wir verstehen, dass dies nicht immer für alle leicht zu lesen ist, und es tut uns leid, wenn wir dich damit nicht überzeugen konnten.

Wir wissen, dass die Schokoladenindustrie sehr komplex ist, und wir setzen uns dafür ein, sie gerechter und transparenter zu machen – das kann manchmal auch politisch wirken. Wir schätzen dein Feedback und werden weiterhin daran arbeiten, unseren Ansatz so gut wie möglich zu gestalten.

Avaliado com 5 de um total de 5 estrelas

personally I like their chocolates…

personally I like their chocolates taste, while the price by one bar is not a lot higher than for some other brand; while their slavery & child work fight seems real...

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Great to hear you're a fan of our choco, Kaapo! Thanks for helping us end exploitation in cocoa too - we couldn't do it without people like you..

Avaliado com 1 de um total de 5 estrelas

Terrible non-personalisation

I tried to cancel an online order within 24h of placing it to be told that it was not possible to cancel as the personalisation was done immediately. Not only did the bars take over 3 weeks to arrive they were hopeless as personalised gifts as the names were simply written together on the shared delivery box. I had assumed that the wrappers would have been personalised or at least they would have been separately labelled. Hopeless gifts

30 de novembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Ridiculous

Ridiculous, for £13 I should be getting all of my days filled with chocolate and have the numbers printed the right way round. I love Tony's Chocoloney and I understand that there are a limited amount of flavours, 16 to be exact yet I've only got 9 of those 16 flavours?! I am really disappointed.

20 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lovely chocolate

Lovely chocolate, especially the milk chocolate and caramel sea salt, if you like something then don't complain about the price, for me it's a nice treat.

3 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

TonyChocoShocko

Dear TonyChoco, I've been a huge fan of your chocolate for over 10yrs, since a delightful Dutch friend brought some as a gift, long before it was commonly available in Europe! I'm such a fan that I always buy as gifts or as a treat for my partner and everyone loves it!
HOWEVER, In the last few years I've not been able to get your Advent Calendar, so this year I made sure & bought very early, at a RIDICULOUS PRICE from my local 'ridiculously price everything' store in Barcelona, and then the bad news..So my little one has now opened 11 windows, and sadly has found much repetition of flavors on consecutive days, chocolates looking & tasting well past their best, but most disappointing, Number 10 is empty!! I have to say, being such a fan I was totally shocked by all this feedback, but when the empty window happened, I had to mention. I have since tried several times to report this on your site and every time "server is not contactable"..thats really poor too!
I would also enclose pics, though obviously an empty window is hard to prove, but I assure you, I wouldn't be doing this if not really disappointed by this product. Yours, Paul T

15 de dezembro de 2024
Avaliação não solicitada
logotipo da Tony's Chocolonely UK

Resposta da Tony's Chocolonely UK

Hi Paul, we're sorry you've had trouble getting in touch.

At Tony’s, we’ve designed our calendar with a serious message in mind. The missing piece behind door number 10 is intentional, but there should have been 2 chocolates behind door number 9 to make up for it.

The empty door is intended to highlight the exploitation that goes on in the cocoa industry, and symbolises the millions of people around the world who suffer due to unfair practices. It’s an important message, but we do understand how such a design might be upsetting or confusing, particularly for someone little.

If the chocolate in the calendar looked and tasted stale, that's something we'd like to put right, so if pop an email directly to mailuk@tonyschocolonely.com, we'll do our best to put that right for you guys.

Choco cheers.

Avaliado com 1 de um total de 5 estrelas

Chocolates missing

Chocolates missing , upset children …. Why ? These jokers are using advent calendars for political activism. Never see my money again go woke go broke

10 de dezembro de 2024
Avaliação não solicitada

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