Totesluxeuk Avaliações 

308
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just received my bag and was so blown away by the quality. The delivery was fast and the customer services team were very nice to answer all my questions. Thank you

Avaliado com 5 de um total de 5 estrelas

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Ver mais

Avaliado com 5 de um total de 5 estrelas

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cance... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(308)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The Most amazing Bag

The Most amazing Bag! The perfect H Birky dupe! The leather is just to die for and the hard wear is stunning. Such a sturdy, well made, beautiful little bag to add timeless elegance and a touch of class! I will be back for more, as I am utterly in ore of my bag! Delivery took around 5/6 days, however, it was so worth the wait.

25 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great bag, great service

I am absolutely in love with my new grey Milan 25 bag. It holds so much more than you would imagine. The bag has a nice supple leather feel.

I had a few teething problems at first. I ordered a smaller bag which was not suitable which I returned and the advice and service I received from the Totes Luxe team led me to purchase the perfect bag.

Their customer service is first class. I can't praise them enough.

9 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bag arrived quickly but is smaller than…

Bag arrived quickly but is smaller than expected. Submitted a return request on the day it was delivered and still haven’t heard back 6 days later. Have messaged on social media too and had no response. Absolutely shocking customer service, why offer returns when they don’t respond so you can send it back!

12 de março de 2025
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi B.Wood,

Thank you for your feedback bringing this to our attention. We've checked our records but couldn’t find any requests from you. It's possible something has been missed, and we want to resolve this for you as soon as possible.

Please could you email us at info@totesluxeuk.com with your full name and order number and we'll be more than happy to assist you right away.

Warm regards,
Totes Luxe Team

Avaliado com 4 de um total de 5 estrelas

Amazing bags

Amazing bags.

I ordered two bags last friday, I got them today, literally in 7 days. They look beautiful. The only thing is the smell. It’s like they come from china (i ordered once from there and smell is the same). But definitely will order more.

7 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was very pleased in my experience…

I was very pleased in my experience with totesluxeuk, every bit of it starting from the discount code I had up to the day I received my bag. The packaging of the order was very elegant, the quality of the bag makes you feel that it was made with love and very detailed oriented . I strongly recommend trying totesluxeuk

7 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any…

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cancelled my order and gave me a refund without even an apology until I emailed with a complaint . Save your money . Better off buying small niche designers whose customer service matches their products and branding .

7 de março de 2025
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi Salma,

Thank you for your feedback, and I’m sorry to hear about your experience. We strive to respond to all inquiries promptly and provide clear shipping information, which is also available on our website to help set expectations.

As per your request that a full refund was processed within 24 hours, we had to cancel the order in order to do so swiftly. We always aim to honor customer requests and regret that the outcome did not meet your expectations.

We truly value your input, as it helps us continuously improve our service.

Best regards,
Totes Luxe

Avaliado com 5 de um total de 5 estrelas

I ordered my bag on Saturday and…

I ordered my bag on Saturday and received it this Thursday, very swift delivery which is great. I have bought for a family member so not an expert on bags but the quality looks great for my untrained eye.

6 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First order, very pleased

I ordered the Chloe bag and I am very pleased with it. The quality of the bag is amazing. The only thing to mention is that it takes quite a while for the bag to arrive, but this is stated on the website. Once the bag arrived, I realised it is definitely worth the wait! Really happy with my purchase and can’t wait to purchase my next bag now!

15 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the Chloe bag from tote luxe…

I bought the Chloe bag from tote luxe and didn’t expect it to be this beautiful 😍 I love the details of the bag it has two straps and a key! The fabric is very unique and the leather is amazing it’s super quality I reallly recommend everyone to try there bags because I know that if you want a bag like this with this price you would expect quality and this is super😍😍 I recommend it to my friends and everyone who stoped me and asked me about it. The delivery took exactly 1 week the packaging was amazing and cute. Would definitely do some more purchases thank you toteluxe❤️❤️

21 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered the Giselle bag in burgundy

Ordered the Giselle bag in burgundy. I have a few bags from Totes Luxe from before they introduced the leather. So much of an improvement to the bags. And also the packaging as well. Had an issue with the tracking updating but the team were on hand to answer any questions and helped to sort it out. If anyone is unsure of whether to buy I would say go for it. You won’t be disappointed and the team are there to help with any delivery issues.

19 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Quality

The quality of these bags is amazing. I bought one in grey and loved it so much that I bought the same style in burgundy.

6 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve had 3 bags from Totes Luxe Uk now…

I’ve had 3 bags from Totes Luxe Uk now and they are absolutely amazing quality faultless actually… One of the bags I got my sister as a present and is identical to the Hermes Kelly down to every detail but for a fraction of the cost. I am about to buy the same one for myself in grey. I always get a comment on how lovely the bags are if I wear the 2 I got myself. Highly recommend this company and the products are even better than what you see in the photos which is very rare to find these days. Great value for money!

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ABSOLUTELY LOVE THIS BRAND

I ABSOLUTELY LOVE THIS BRAND! It's my second time buying from them and the quality and durability of the bags are amazing, i'm obsessed! Their bags are luxurious and I get so many compliments on my go-to 'London' bag. It can be worn both dressed down or fancy and perfect for any occasion 💗

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brought a bag for my sister as a gift…

Brought a bag for my sister as a gift for her birthday. It arrived within a good timeframe and looked exactly like the photos on the website. My sister loves it and I will also be purchasing one for myself as well as my younger sister too.

24 de janeiro de 2025
Avaliação não solicitada

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