Totesluxeuk Avaliações 

308
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just received my bag and was so blown away by the quality. The delivery was fast and the customer services team were very nice to answer all my questions. Thank you

Avaliado com 5 de um total de 5 estrelas

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Ver mais

Avaliado com 5 de um total de 5 estrelas

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cance... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(308)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Der versand ist eine reinste…

Der versand ist eine reinste katastrophe ich habe die tasche extra rechtzeitig bestellt das es vor meinem urlaub ankommt aber es hat solange gedauert bis sie die Tasche bearbeitet haben. Dann hat ups so lange gebraucht bis sie die tasche abgeholt haben. Ich bin mir sicher das die Tasche mir gefallen wird wenn es überhaupt ankommt aber werde nie wieder hier bestellen! Meine tasche ist immer noch nicht angekommen und wenn sie abkommt ist keiner zuhause!

27 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

amazing

i ordered from totes luxe on a whim because i wanted a bag similar to the hermes kelly, but those are a little out of my price range 😂 honestly wasn’t sure what i was expecting as i wasn’t familiar with this brand but i'm absolutely blown away by the quality! I’ve been comparing the bag i received with images of the kelly online and i genuinely cannot tell the difference except it not having a hermes logo. the stitching is flawless, the leather is good quality as is the hardware - i feel like i’ve got an absolute steal with the price compared to the legitimate hermes bags. if you want a touch of luxury without the £££ price tag definitely doesn’t hesitate ordering from here.

30 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

London Mini Ash bag

The London Mini Ash bag is simply beautiful! The color is perfect and the quality is top. It goes great with every outfit. I will definitely order a few more colors because I am really happy with it. Thank you :)

31 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing brand and quality

Amazing brand and quality! The bags are beautiful and are luxury without the price tag! You honestly cannot tell the difference from the real hermes Kelly to the bag I bought of totes luxe UK! I have got this gift for my friend and she is going to love it! I would definitely recommend this brand and will be ordering for myself very soon!

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered the large Milan bag In black…

I ordered the large Milan bag In black and it is stunning. So please with the purchase and had many nice comments about the bag.
The delivery did take a while, but that’s because I ordered it in December when it was a busy period , but they kept me informed about my delivery throughout and will definitely recommend to my friends and family

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

A bit slow on delivery but they do respond

After some difficulty with my order being sent to Europe, it was returned to London. This was not Totes fault, it was a customs issue. It took a couple of weeks for the order to be sent on to a new address but it's arrived.

23 de janeiro de 2025
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi Lara,

Thank you for sharing your feedback, and we sincerely apologize for the frustration you’ve experienced.

We want to assure you that we’ve responded to all of your queries via email, including two emails within the last 24 hours. Your order, has already been delivered to the London address you provided. We’ve also shared the tracking details and proof of delivery via email to assist further.

Should you need any further assistance, we’re here to help and resolve any concerns you may have.

Kind regards,
Totes Luxe

Avaliado com 5 de um total de 5 estrelas

Totesluxe is an amazing brand

Totesluxe is an amazing brand !

Their customer service is top tier, communication is excellent and their delivery time is quick. Honestly the quality of their bags is just amazing the attention to detail is great, they definately had me their customer in mind. I will keep purchasing from them because I can’t get enough of their quality bags.

16 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I lovevmy handbags and shop far and…

I lovevmy handbags and shop far and wide. I have to say the quality of the bags made by totes luxe is unparalleled. The bags look like they would cost thousands. Also the customer service is top notch. Great company great team and most of all fantastic quality bags.

23 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wow amazing bag

Wow! Beautiful bag. Beautiful quality .
Love love love my gorgeous new bag.
Definitely purchasing again.
Customer service is top quality . Thank you!

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love it!

Love it! The bag is amazing and perfect size! I got the Chloe bag, every detail and handles were protected and well packed. I love it so much! The bag feels expensive and well made! <3

20 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Arrived quickly

Arrived quickly, perfect packaging, First class Quality, this bag is gorgeous, have purchased another ,, such value, service, is hard to find, with this company you can shop with confidence, Beautiful Bags ...

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought Milan bag and really happy…

I bought Milan bag and really happy with it. Great size (24cm), the quality is great, practical and it looks lovely. Everyone notices it, even the shop assistant (male) in local Londis, which I thought it was cute. I read different reviews, but I must say that my experience is good, that the arrival time was a bit longer than expected, but it was worth the wait. I just love my bag. It's beautiful, it's sturdy, it is practical and safe to walk around London.

19 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolute fantastic experience

Absolute fantastic experience, the bag is such high quality, the customer service is fantastic, I emailed customer service for next day delivery and they delivered it the following day, I will be buying more bags from tote luxe.

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Love the quality

Love the quality. Great buy for the money. Only thing I can say is, the update is always late. In their website, you'll have to wait 3-5 days before the bag will be sent, but it took 2weeks to 1 month before I heard from them again. But no complaints about the quality of the bag.

6 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have bought 2 bags from this company

I have bought 2 bags from this company. They are both beautiful, I love them.
When I ordered the second one they forgot to send the free scarves, I contacted them the next day and they were delivered 4 days later.

15 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality bag

I'm so happy with my bags that I've now ordered 4 in 2 months time. They take usually take a bit longer than the 3-10 working days to be delivered, but they're so worth the wait. Love love love the Chelsea bag (my 2nd one is on the way), also the Milan bag is amazing!!

9 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

BEWARE! NOT REAL LEATHER!

BEWARE!The bags are NOT REAL LEATHER as advertised on the website, it is faux leather and very stiff. To sell faux leather bags for the price they do is outrageous!It feels like a SCAM to me!
No problem to return, BUT you have to contact them first and wait for approval PLUS pay for recorded delivery yourself! I would never purchase the bag if I knew that the bags are NOT REAL LEATHER.Waisted my time and money.Avoid if you don’t want to be disappointed!

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi Mariya,

Thank you for your feedback. We’d like to clarify that our bags are indeed made from real leather, as we recently transitioned from faux leather to improve quality for our customers. This improvement has been well-received, as reflected in the hundreds of 5-star reviews on Trustpilot and our website with customers raving about the quality of the bags they’ve received, many of which include real-life images also shared by our customers.

Our returns policy, including the process for returning items, is clearly outlined on our website to ensure transparency. While customers are responsible for their own return costs, we are always happy to address specific concerns. Please don’t hesitate to reach out to our support team at info@totesluxeuk.com, and we will do our best to assist you further.

We regret that your experience didn’t meet your expectations and hope we can make it right if given the chance.

Best regards
Totes Luxe Team

Avaliado com 5 de um total de 5 estrelas

Beautiful quality and craftsmanship of…

Beautiful quality and craftsmanship of these bags (I got 2 different styles) stylish and look like they cost thousands, 5* luxury look
Only downside was they were bought for my Xmas pressies and were ordered on 12/12 bit didn’t arrive till 28/12

28 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It’s perfect!

First time buying from them and I am IN LOVE with my new purse! I can’t wait to get more from them!

30 de novembro de 2024
Avaliação não solicitada

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