Totesluxeuk Avaliações 

308
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just received my bag and was so blown away by the quality. The delivery was fast and the customer services team were very nice to answer all my questions. Thank you

Avaliado com 5 de um total de 5 estrelas

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Ver mais

Avaliado com 5 de um total de 5 estrelas

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cance... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(308)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

There’s so many layers to the quality…

There’s so many layers to the quality of customer service and care I’ve received from this brand. The rate at which they respond to queries was so swift and they were patient with me as I had a number of queries beforehand. I had no issues with deliveries. I was provided a tracking number and could easily follow my order. For the quality of service and bag you get, it is definitely worth every penny!
I will be back!

4 de novembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent! Much better in real.

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.
Will recommended if looking for good quality bag.
Fast delivery service .. Easy online process buying from till delivered
Thank you

15 de outubro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Its not my first time ordering

Its not my first time ordering, as we love the handbags. They are very clear on delivery times and kept me updated all the time. Never was I felt out of the 'hoop'. The packaging was also better than the first time. Nice box and some tissue. Bag is amazing and we just love the lux feel it gives. Thank you TOTESLUXUK. (bag is a gift and will post pics once opened.)

8 de outubro de 2024
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I had high hopes for this company

I had high hopes for this company based on the reviews, but unfortunately, the experience has been disappointing. My bags arrived late, which was frustrating. Now, after finally using them, they both make an annoying squeaky noise around the handles. I expected better quality for the price, and the lack of support from customer service just adds to the frustration- I've emailed them over a week ago about the issue with both my bags and still haven’t received a response. I wouldn’t recommend this brand based on my experience.

20 de outubro de 2024
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi Netistri,

Thank you for your feedback. We’ve already responded to your email regarding your refund request. As mentioned, no issues were reported upon delivery, and the request was made weeks later, after the return period had passed, with the bag having been used. This is why we are unable to offer a refund.

However, we did offer an exchange for a new bag, as we have never encountered this type of issue with our products before. This would allow us to investigate the cause on this occasion, but we have not yet received a response. We’re still happy to accommodate that option if you’re open to it.

We’re sorry this resolution didn’t meet your expectations, but if you'd like to proceed with the exchange, please feel free to reach out.

Thank you for your understanding.

Best regards,

Avaliado com 5 de um total de 5 estrelas

Every bag lovers dream

The bags are absolutely amazing quality! With Totesluxe, you get luxury bags at such an affordable price! Easily my most favourite bags in my bag collection. A returning customer here, and not just because of the beautiful bags, but because of the amazing customer service I’ve always received from the team themselves. Always been made to feel like a valued customer and always had my emails responded to promptly. Kate is amazing!

2 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this bag

Love this bag, I got the grey large “london” bag and it’s beautiful. The stitching is amazing and the gold hardware is a nice beautiful touch. I’ve gotten so many compliments on it.

30 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It was a great experience

It was a great experience! Good quality and to me looks exactly like the real thing. They have a great selection of colours to choose from already. I’m definitely going to get more, but 100% would love to see some more muted tones (just a personal preference really haha). The bag took a couple of weeks to arrive, so not bad at all. Price is good, especially considering the cost of the real thing! 10/10, definitely going to buy again. Love it!

24 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Blown away by the quality and customer service!

I have bought two bags from TotesLuxe and every time I have been blown away by the quality and customer service.

My first bag came and took about roughly 2 weeks to arrive, but I loved it so much I had to order another one. I contacted the company to see if they could send my 2nd bag a little quicker as I was moving abroad and they organised this to arrive within a few days. Brilliant customer service for a small business. I am really impressed and will recommend to my friends and family.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfect

I received my Chelsea bag this week and all I can say is that I am obsessed!! It's exactly as shown on the site, just what I was looking for.

7 de setembro de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great bags

Great bags - not leather but excellent textile and quality.
The weight of them is perfect, the textile is really good quality. Finish is fantastic. I see no faults and imagine the bags will last for a very long time.
Delivery is slow and packaging could be improved.
I am a repeat customer and will continue to be

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

YOU GET WHAT YOU SEE ON THEIR PAGE

Got a Milan bag last month from totelux and it’s exactly what was advertised.
I loved the bag, color and everything, quality is 💯 I just wish they had so many more colors for purchase.

8 de agosto de 2024
Avaliação não solicitada

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