Totesluxeuk Avaliações 

308
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I just received my bag and was so blown away by the quality. The delivery was fast and the customer services team were very nice to answer all my questions. Thank you

Avaliado com 5 de um total de 5 estrelas

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... Ver mais

Avaliado com 5 de um total de 5 estrelas

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a bag and didn’t get any communication, when I emailed to ask about it and when it will be shipped I kept getting rude responses back with lies of false dates and expectations. Then they cance... Ver mais

A empresa respondeu


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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3,9

Todas as avaliações

(308)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Fabulous bag

Fabulous bag. Looks great feels great.
Excellent service.
So happy I have ordered another bag. Can’t wait for it to arrive.
I have my eye on another 2 bags which I will be ordering in the future.
Great price
Thankyou

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Despite the advertised 1 week delivery, I received first notification after more than 2 weeks.
And NEVER received the bag.
Ordered almost a month ago.

9 de setembro de 2024
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk

Hi Irina, thank you for your feedback. I can confirm from the tracking information that the order has been delivered. Please drop our customer support team an email at info@totesluxeuk.com should you require any additional assistance with this. Many thanks, Totes Luxe

Avaliado com 5 de um total de 5 estrelas

Well what a wonderful surprise

Well what a wonderful surprise! I ordered the Milan bag not realising until after I’d ordered it wasn’t leather, I like a leather bag, I wasn’t expecting the bag to be so wonderful, finished so beautifully and the furniture on the bag of such good quality!! I am a fan! I bought a London bag and get lots of wonderful compliments. Well done team, very expensive looking quality bags

9 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Another beautiful design

I am a loyal customer of Totes Luxe. I have bought several bags from them of different designs. The quality is second to none and the customer service and delivery is excellent. I will carry on buying from this company.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was anxious placing my first order…

I was anxious placing my first order however when I arrived I was gobsmacked at the quality of my bag! When I first wore it out to an event, I had friends and family asking me for the link for the bag. I am very pleased I was able to find a small business and have my friends family enjoy them just as much as I did. I have now placed a second order and cannot wait to receive my bag!!! This defo won’t be my last order as I already have my eyes on a few more I’d like for my collection.
Thank you for being such an amazing business and providing such great quality bags ❤️

31 de julho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is my 5th time ordering from totes…

This is my 5th time ordering from totes luxe the bags are of amazing quality. So durable and elegant looking. Anyone purchasing from here won’t be disappointed both the quality of products and services is immaculate. Highly recommend to buy from totes luxe. I have 5 of their bags already. Just waiting to grow the collection.

7 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brown Chelsea Bag 30cm

Received my Chelsea bag yesterday. I absolutely love it, the quality is amazing. Received it in super quick time. Very happy with my purchase and will definitely buy again from thus company . Found it in social media . Totes Luxe.

15 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely incredible!

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little more robust and luxurious to unbox especially because I had to uncrush my order (postal service fault) but the bags are thankfully intact considering the beating from the postal service. Will absolutely buy again!

15 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

One word : PERFECT!

This is the fourth bag I've bought and I couldn't be happier! The bags are an absolute dream and exceeded my expectations in terms of quality and design. Lastly, I must commend their customer service team for their professionalism. So glad I found this website. Highly recommend!

7 de maio de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing Quality

I ordered this for my wife and she absolutely loves it. The quality is very good and the shipping was very fast. My wife loves it so much and will definitely be repurchasing in other colours and styles.

25 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very happy with my purchase

Very happy with my purchase, Luxurious looking bag, ran into a small issue and the way it was handled by customer services exceeded my expectations. Can’t recommend enough!

16 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

5* service and 5* quality!

I came across totes lux via instagram and i am so glad i did, i now own 3 bags, from 3 separate purchases. Ordering is simple, delivery is quick, and questions i had to customer services were answered almost immediately. Happy with the service, and very happy with my bags!

25 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I was pleasantly surprised by this bag

I was pleasantly surprised by this bag, which exceeded my expectations. I have received a lot of compliments and I love how expensive it looks. A great purchase, I will definitely be adding more to my collection 🥰

25 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Stylish bags at an affordable prices

I came across this company accidentally. Their bags looked gorgeous. So I ordered two. The Milan large bag and the Emily bag. Delivery was as promised and where there was a query, the response from the customer service team was prompt and friendly. The bags are so beautiful, elegant and well made. Highly recommend. You will not be disappointed.

20 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

False adverting i would avoid this brand

As a conscientious consumer, I was drawn to Totes Luxe UK by their promises of sustainability and ethical practices. However, my recent experience with the brand has left me deeply disappointed and disillusioned.

Totes Luxe UK proudly advertises their products as being crafted from "sustainable recycled leather," yet my investigation revealed a troubling reality. It seems that these claims are far from accurate. Despite their assurances, the materials used in their products are sourced from Chinese wholesalers via platforms like Aliexpress and Alibaba. This blatant misrepresentation not only undermines trust but also casts doubt on the brand's commitment to genuine sustainability.

Additionally, its recycled nature is highly misleading. In reality, the bags are mass-produced in China, resulting in minimal variation and certainly not the unique, artisanal products advertised.

As a consumer who values transparency and honesty, I feel compelled to warn others against falling for Totes Luxe UK's deceptive tactics. Their greenwashing practices not only deceive customers but also detract from genuine efforts towards sustainability.

I urge Totes Luxe UK to reassess their marketing strategies and prioritize authenticity and transparency. Until they can deliver on their promises, I will be taking my business elsewhere

15 de março de 2024
Avaliação não solicitada
logotipo da Totesluxeuk

Resposta da Totesluxeuk



Dear Imogen,

We appreciate your feedback and concerns regarding Totes Luxe UK's sustainability and ethical practices. We want to address the points raised in your review and provide clarity on our sourcing and production processes.

We acknowledge the presence of spam accounts leaving false comments on our social media pages to harm our brand's integrity. Despite these challenges, we are grateful for the opportunity to engage in this conversation and address any misconceptions.

Firstly, we want to assure you that we are committed to environmental responsibility. While some of our materials are sourced from Chinese suppliers, this doesn't diminish their sustainability. We have stringent criteria for our suppliers, ensuring that they adhere to ethical and environmental standards in their production processes.

It's important to note that sourcing materials from China doesn't inherently compromise sustainability. In fact, China has made significant strides in improving environmental regulations and promoting sustainable practices in recent years. By sourcing from reputable suppliers in China, we are able to access high-quality recycled materials while also supporting sustainable initiatives in the region.

Regarding the perception of mass production leading to minimal variation and lack of uniqueness in our products, we want to clarify that our production processes prioritize quality and craftsmanship. While we may produce our bags in larger quantities to meet demand, each item undergoes thorough quality control to ensure that it meets our standards of excellence resulting in products that are both durable and stylish.

We understand the importance of transparency and authenticity in our marketing strategies, and we are continuously working to improve communication with our customers. We welcome any further inquiries or feedback regarding our practices and products.

Thank you for bringing your concerns to our attention. We are committed to upholding our values of sustainability and ethical business practices, and we hope to regain your trust in the future.

Sincerely,
Totes Luxe Team

Avaliado com 5 de um total de 5 estrelas

Totes luxes is an incredible small…

Totes luxes is an incredible small business.
I had been looking at purchasing one of their London mini handbags for a while when I decided to go for it and I am so glad that I did! The quality is impeccable and the customer service is second to none. I dealt with Kate via email as I had left it last minute to order in time for mother's day. I had a look on the website with regards delivery and it stated to contact them to arrange next day delivery if needed so this is what I did.
Kate couldn't have been more helpful and I am very grateful to her for that. All in all totes luxe is a beautiful unique small business who I will definitely be purchasing more items from in the future!

8 de março de 2024
Avaliação não solicitada

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