TOTMAvaliações 

156
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

I like the fact they are natural but they don’t stick to your underwear. I usually buy flo and love them but was court short as my supermarket didn’t have any in stock so I had to get these instead sa... Ver mais

Avaliado com 5 de um total de 5 estrelas

I absolutely love TOTM pads and I only wish they could be a little bit more affordable so my teenager could also use them. We both suffer from heavy long lasting periods so sadly I cannot afford payin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent product, great company. Been using TOTM for years now. I won't ever go back to plastic pads or tampons again. Not only for the environment, but TOTM are so much more comfortable and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I started using TOTM Non Applicator tampons a few months ago and I am so pleased with their comfort and feel. Unlike other eco conscious products that I have tried before, I feel very protected w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de produtos de higiene
  2. Produtor de Bens de Consumo Rápido
  3. Centro de Saúde e Beleza
  4. Atacadista de artigos de higiene
  5. Organização de mulheres

Escrito pela empresa

Comfortable and naturally absorbent organic cotton tampons, pads, liners & zero-waste menstrual cups delivered to your door when you need them.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

156 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

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3,9

Todas as avaliações

(156)

29 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Great packaging, good product - applicators could be improved

Great packaging and I love that these are plastic free. The tampons themselves are suitably absorbent and comfortable - which is all you can ask for!
Part of my order went missing and customer service were really helpful and dispatched replacements immediately.
I've taken off one star as the applicators aren't brilliant. To be honest, I always struggle with cardboard applicators and have to twist the inner tube a bit before using, and then push and twist when inserting. The TOTM applicators are even more fiddly than other cardboard applicators - but it's not a deal breaker.

25 de setembro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Applicator doesn’t work.

Haven’t needed tampons in 20 years due to pregnancy then mini pill but now I’m peri menopausal. I came off the pill to try HRT in May. Didn’t suit me and after 4 months off the pill my first period in 2 decades. You can imagine how heavy it is. Bought the super heavy tampons in M&S. sorry but they are awful. The applicator just doesn’t work. The inner tube won’t push out the tampon. I’ve tried lubricating it but then I can’t get a grip. I’ve tried inserting without applicator but it won’t go far enough up and is uncomfortable. I’ve got covered in blood. I’ve injured myself. The second packet I bought are going back and I’m going to buy tampax. Bad experience on top of a bad experience.

17 de setembro de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

I find their pads brilliant to use...

I find their pads brilliant to use and have been using them for nearly 2 years now. It makes me so relieved that there's an environmentally friendly choice out there since sanitary pads constitute so much pollution.

But yes they do become quite saturated but not uncomfortable. Plus if you drink the required amount of water, you will find yourself using the bathroom often anyway.

I use all 3 strengths of their pads. 'Super' pads on my first day, and 'medium' and 'light' pads the days following that.

I usually order 3 boxes each of 'Super', 'Medium' and 'Light' and this safely lasts me 3 months or more. I also have a subscruption and I an change the date as and when I want- which makes them flexible to previous brands I have tried. Plus they deliver super quick which I appreciate so much!

And I'm a student and I don't find it as a huge cost on my budget.

24 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love the super pads!

I have had a subscription for nearly a year with TOTM. I have very heavy periods and I was hoping the organic super pads would be as absorbent as regular plastic-based pads. Although they work quite well, they get soaked a little faster. I realised I would have to change the pads a little more frequently then I would for plastic-based pads, but this is probably a good thing; more hygienic! Overall, there’s a little bit of an adjustment period in the beginning, but I ended up loving these and will likely keep my subscription for a very long time. Their sustainability and charity policies really resonate with me 😊

7 de agosto de 2021
Avaliação não solicitada
logotipo da TOTM

Resposta da TOTM

Thank you so much for such a lovely review! So pleased you love the products as much as we do and the subscription service, it's super convenient :) Thanks again and have a lovely day! Best wishes, TOTM x

Avaliado com 2 de um total de 5 estrelas

Close, but not good enough.

There is so much to like about these products and I so wanted to be able to give 5 stars, but the products are just not as good as they could be. Super comfortable, yes and I love the fact that they are organic and taking a strong sustainable stance, but unfortunately I've found a few problems that means I just can't buy them again. Firstly the tampons...the applicators are tricky to use, put in too far and you can't get it out of the applicator (I've had several that just have to go in the bin), but placed in far enough to get out of the applicator and they aren't in far enough and are uncomfortable. Then pads & liners, very soft and comfy and very absorbent, but quickly become saturated, so after only an hour of wear I find they feel wet. The sticky on the back of the pads is also not placed right, the wings don't stick down properly and mean the pad moves around too much. Same with the liners, which only have the central part that sticks meaning then fold in on themselves.
Overall quite disappointing, I really want to be able to buy this more sustainable option, which are now even being sold in my local Tesco, but they're just not good enough to go back for more. Sorry.

21 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very gentle on skin, but not very sticky

I recently picked up a packet of TOTM liners when I was on a shopping spree. The organic cotton caught my eye on the packaging so decided to give it a go. These are the best liners I’ve ever used. They’re so comfortable and don’t leave me wanting to adjust or itch all the time. They’ve even saved me in a few embarrassing couldn’t quite get to the toilet in time, and that alone deserves 5 stars. I am going to be honest though, they don’t have the best grip to my pants. So I have to position it on and then press into shape. They’ve also moved about quite a few times, one had managed to spin itself back to front 😂 I am soooo desperate though for longer liners. Please make longer ones! Thank you

9 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you for a great product ❤️

Just wanted to say thanks for making a great product. I know some people make comments about you should use cups etc but it's not always possible. A few months ago I had a missed miscarriage, and then more recently an evacuation due to complications. During this time I was not allowed to use anything that is inserted, had to use pads. Sometimes for weeks at a time due to monitoring blood loss (difficult with reusables!)/waiting for unpredictable blood loss. Your pads are so comfortable and I had no issues with smell/sweatyness/dryness etc - I ran out at one point and had a couple of days using one of the main non-sustainable brands... wow, terrible! Worlds apart!
So thank you and I just wanted to share a scenario where your product was really important and helped me greatly.

17 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Very Best

I absolutely adore the TOTM products. Not only are the products 100% sustainable, eco-friendly, recyclable, biodegradable, made from organic cotton, but they are also made with the best care possible. TOTM also have a wide range of products available from different sizes of pads, to liners, tampons, menstrural cups and accessories. I love their ethos and their constant advocacy to make the world more period powerful, whilst being completely planet friendly. They spread lots of awareness about periods and how to be kinder to your vagina. The products are unfragranced and very comfortable. I, personally, have very sensitive skin and a lot of regular sanitary products have always bothered me, made my bleeding period very painful and my body reacted negatively to the toxic products. However, ever since I've made the switch, I haven't looked back. These are the best products and I highly recommend!

13 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommend

Really good products, reasonably priced and super eco friendly packaging. I love that you don’t have to have a subscription if you don’t want one. I’ve only contacted their customer service twice, but when I have it has been exceptional.

12 de maio de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love TOTM!

I love TOTM sanitary pads and liners. I was initially attracted by how ethical and eco friendly the company are but then when I tried the pads, I was so impressed with how comfortable and leak proof they are! I have very heavy periods and I couldn’t understand how good they are at not leaking without having any plastic like mainstream pads but these are incredible! No leaks overnight which is amazing.
I had an issue with my account and payment but the customer service team were so helpful and sorted a refund to my account very quickly.
So impressed with both the sanitary pads and the company

14 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing products

I received a sample box in a book subscription box that I subscribe to and decided I had to buy myself some pads and liners. The delivery was quick and when I was sent the wrong item the customer service team responded very quickly and I received the right product a few days after which I was very impressed with! The pads and liners are so soft, so much better than brands like Always and I'm very pleased I can limit my waste.

24 de março de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product and top customer service!

I received nothing short of absolutely amazing customer service from Totm, particularly Brooke. She is a credit to the company and went above and beyond in our exchange. My issue was dealt with promptly, and now that I have the right size menstrual cup, the product is great and easy to use (you get used to it after a few tries!). I would recommend the Totm menstrual cups, not only for the high quality and comfortable product, but for the outstanding customer service too.

12 de março de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Disappointing applicator...

I really wanted to use a product that was green and organic so swapped from my usual cardboard applicator tampons to these ones. Sadly, I found them extremely difficult to use...the inner tube would not move before buckling and bending, meaning I had to try with another. Very wasteful and honestly not very green. Also they don't seem to 'swell' with heavy flow like other brands do, so had leakage. Very disappointed as I've bought 3 packs (R, S + SP) to try and feel I've wasted my money. Only positive was that the postage experience was faultless with recyclable packaging too

28 de janeiro de 2021
Avaliação não solicitada
logotipo da TOTM

Resposta da TOTM

Hi Sarah,

Thanks for taking the time to leave us a review.

I’m really sorry you’ve experienced this issue ☹

I'm surprised you found an issue with the absorbency - our tampons conform the industry standards. The absorbencies are as follows : Light <6g, Medium 6-9g, Super 9-12g & Super Plus 12-15g

The applicator tampons can be trickier to use due to the material used. We use carboard to avoid using any kind of plastics :S There is a punched hole through the applicator tubes to stop them sliding into each other during transit, you need to twist the tubes to unlock the applicator which makes insertion much easier.

Could you possibly email me the LOT number printed on the wrapper of the tampon to customercare@totm.com? I’d like to send it to our quality team to investigate.

I'd also really like to send you some replacement products.

Best wishes,
Brooke

Avaliado com 5 de um total de 5 estrelas

Amazing products + service

I've purchased pads and menstrual cups from this company. Every product I've received has been fab. In cases where something has gone wrong (i.e. a missing order or a cup breaking), I've contacted them and been met with customer service that is second to none. No questions asked, replacements are sent, sometimes even with same-day delivery if you can catch them early enough. Special shoutout to Brooke on the site live chat for being super friendly, personal, and for putting a smile on my face.

27 de janeiro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Real issues with applicator

I really liked the idea of these products but the tampon applicators are so difficult to use! The smaller tube gets stuck inside the outer tube and sometimes I have to throw them away as I just can not push the applicator. I've never spent so long trying to apply a tampon! After a while the cardboard bends as it is quite flimsy. I actually really studied the applicator to try and understand what the issue is and there are 2 small holes which I think wedge the outer and inner tube together. Anyway, I am disappointed as wanted to like these but just unable to use them :/

The liner pads were quite good as I am allergic to other products but not to these.

13 de dezembro de 2020
Avaliação não solicitada
logotipo da TOTM

Resposta da TOTM

Hi Gem,

Thanks for taking the time to leave us a review.

I’m really sorry you’ve experienced this issue ☹ The applicator tampons can be trickier to use due to the material used. We use carboard to avoid using any kind of plastics :S There is a punched hole through the applicator tubes to stop them sliding into each other during transit, you need to twist the tubes to unlock the applicator which makes insertion much easier.

Could you possibly email me the LOT number printed on the wrapper of the tampon to customercare@totm.com? I’d like to send it to our quality team to investigate.

I'd also really like to send you some replacement products.

Best wishes,
Brooke

Avaliado com 2 de um total de 5 estrelas

Broken tampon strings and late deliveries

I loved the tampons when I first used them. However, the service has been late pretty much every month since the initial deliveries.

It means that I have lots of packs built up. I tried to cancel deliveries but they still arrived.

One disturbing thing that has happened twice with their super plus range is the string has fully come away from the tampon leaving me no choice but to pull it out myself which is pretty stressful.

I didn’t mind the first time as it could have been once off but twice is too much and makes me a little nervous of the product.

I love them concept but the logistics and product let itself down.

I will be cancelling my order and opting for pharmacy organic options.

25 de novembro de 2020
Avaliação não solicitada
logotipo da TOTM

Resposta da TOTM

Hi Julie,

I'm very sorry to hear this. I haven't had the chance to talk to you personally so it is difficult to determine what happened with the little evidence that is available. I want to reassure you that our products undergo the highest level of testing by our team. Our products are manufactured in an FDA regulated and EU certified facility which is ISO compliant to ensure consistent quality. Various safety tests are carried out at the point of manufacture to ensure situations like this do not occur.

With regards to deliveries, I'm sorry to hear your orders were arriving late. International deliveries do tend to take longer than orders delivered within the UK. Royal Mail are also experiencing delays due to the pressures COVID is causing, which is sadly unavoidable.

I have followed this response up with a separate email, which hopefully you have received by now.

Best wishes, Brooke.

Avaliado com 5 de um total de 5 estrelas

No leaks with a TOTM menstrual cup

I recently switched to a TOTM menstrual cup from a Mooncup. I'm 46 with heavy flow, the mooncup continually leaked!!! TOTM Size 3 is amazing, no leaks, better seal due to larger holes. An all together different experience of a menstrual cup...and don't get me wrong I persevered for 6 months with the mooncup

2 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

It feels really good to do something…

It feels really good to do something great for the environment and also support a brand like this. these products are just as great as the ones that many people unfortunately buy (90% plastic🙄) but they are completely plastic free and biodegradable! More women need to explore these products and read about the damage plastic products are doing to our environment! I won’t go back to plastic period products again. Prices are good and the products are also fragrance free (some ladies like myself become irritated by fragranced products). a big thumbs up from me! 🙂

21 de outubro de 2020
Avaliação não solicitada

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