Tourist Israel Avaliações 

695
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... Ver mais

Avaliado com 5 de um total de 5 estrelas

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Positive: - amazing structure of wadi rum camping and well organized tours - excellent petra tour - lunch in petra and dinner/breakfast in wadi rum were nice - Aman (our tour guide) has a lot... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. também em
  3. Centro de informação ao turista

Escrito pela empresa

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

695 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

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4,3

Todas as avaliações

(695)

3 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great trip

It was great. Enjoyed a lot.

17 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for sharing your experience with us! We look forward to having you again :)
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

But wait, there’s more.

Kareem, our guide, was very welcoming and went the extra mile to look after us. The days were full, but well paced, with downtime for those who wanted it. Going to an unfamiliar place was made easy and I was able to ask questions about how I might go back and explore for longer at a later date. When we got in the bus they said that we’d leave as family. I certainly felt that transition. Brilliant.

15 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you so much for your kind words! We're thrilled to hear you had such a meaningful experience with Kareem and felt like part of the family. Hope to see you again soon for more adventures!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

This was amazing trip

This was amazing trip. Everything in the trip was amazing.

11 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for sharing your experience with us! We look forward to have you with us again :)
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

The guide was knowledgeable about the…

The guide was knowledgeable about the location and was able to my the groups experience enjoyable. I highly recommend him for future tours.

8 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Nigel,
We're thrilled to hear you had such a great guide. It can really enrich your experience when traveling, and we're pleased he made the tour enjoyable.

Avaliado com 1 de um total de 5 estrelas

Lack of communication

Everything went great during the initial booking process, the communication was fluid and Constant. However, as we approached the day of the tour the company stopped replying us, making us very nervous about our trip. We have tried phone, WhatsApp, and email and nothing.

8 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your feedback, and we apologize for the lack of communication.

Could you please share more details about your booking so we can look into this? We strive to improve our service and resolve any concerns you may have.

Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Great tour

Sharif is the best tour guide, educational and funny. A very good experience.

8 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words Arthur!
We are happy you enjoyed your time with us and Sharif.
Looking forward to having you again!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Sari was extremely attentive and…

Sari was extremely attentive and professional. It made our experience so much easier. Thank you

2 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Tom,
Thank you for your kind words and happy to hear that Sari was attentive.
Looking forward to have you with us again soon!

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Excellent

Good driver, on time and courteous

1 de abril de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Hi Karen,
Thank you for sharing your great experience with your driver!

Avaliado com 4 de um total de 5 estrelas

Awesome experience

Our stay at Prima Royale was really good with friendly staff. Ideally located in the heart of the city.
Breakfast served was exceptional and complimentary.

30 de março de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Simon,
We're glad you had such a great stay at the Prima Royale. Thank you for sharing your experience.

Avaliado com 5 de um total de 5 estrelas

We have enjoyed our trip a lot

We have enjoyed our trip a lot. We loved our tour guide, very knowledgeable and answered all our questions

22 de março de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words!
We look forward to having you with us again :)
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

We appreciate all the ride and guide…

We appreciate all the ride and guide details. Everything went smoothly until the last ride to the airport in Cairo. I guess the driver went to wrong hotel. We ended up getting Uber. But we made it and everything else went superbly.

16 de março de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Lynn,
Thank you so much for your feedback! We’re glad to hear that, overall, your experience went smoothly and that you enjoyed the ride and guide details throughout your trip. We also appreciate your understanding regarding the last ride to the airport, and we’re sorry for any inconvenience caused by the mix-up.

It was a pleasure having you, and we hope to welcome you again in the future for another memorable experience. Safe travels!

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Great company

Great company. Made sure we had the best experience during our stay in Israel. Would definitely use again.

3 de março de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your positive feedback! We're thrilled to hear you had a great experience with us. We look forward to welcoming you again on your next visit!

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Our guide George was very friendly and…

Our guide George was very friendly and very accommodating. We got lucky and ended up having a private tour since the other guest did not show up. My grandma has difficulty walking and my mother had previously fallen and George was kind enough to keep the walking to a minimal. He was very knowledgeable and even thought us a bit about the local food. We didn't feel rushed at all and overall felt really comfortable.

24 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words! We're so glad to hear that George made your tour comfortable and enjoyable. It's great to know he was able to accommodate your family's needs while sharing his knowledge of the area. We hope to welcome you back soon!
- Tourist Israel

Avaliado com 4 de um total de 5 estrelas

Bethlehem, Jordan river and Jericho - good but could be better

Overall, the trip was good. We saw Bethlehem, the site of Jesus's baptism in Jordan, and Jericho. The tour was not cheap (120 GBP), but it was worth it. Under current circumstances, it would be extremely difficult or impossible to organize this on our own.

Our guide, George, was truly excellent. He provided us with a lot of behind-the-scenes information in a neutral manner. He was very knowledgeable and always happy to answer our questions and explain what we saw.

Be warned: The traffic in Jerusalem is extremely busy, the checkpoints open and close without prior notice, the quality of the roads in the West Bank will hurt your bottom, and the ubiquitous street sellers in Bethlehem are *very* persistent.

What could be better: 1) The communication before the tour. We were advised to book a cable car and lunch in Jericho but the provided link didn't work. It turned out that it was low season and no pre-booking was necessary. 2) You need cash, cards are not accepted for the cable car (no group discount, the cost is 60 NIS) or lunch (20 USD or 70 NIS). 3) The minibus which picked us up on the street in front of the David Citadel Hotel (not immediately in front of the entrance) was not marked and the driver didn't speak English so there was some confusion if it was the right bus). 4) The minibus took about an hour to get to Bethlehem because of the closed checkpoint on the way. The driver didn't speak English, was making frantic phone calls, there was no guide and it was not clear what was going on. The guide joined us only in Bethlehem because he was Palestinian and could not easily get to Israel.

19 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Hi Petr,

Thank you for your feedback, and we’re glad to hear that you enjoyed the overall experience! We truly appreciate your detailed review and are happy that George was able to provide you with such valuable insights throughout the tour.

We also take your suggestions to heart and will work on improving communication before the tour, including ensuring that all necessary links and details are up to date. We understand that having a smooth experience with transport and payments is crucial, and we’ll look into enhancing those aspects.

Thank you again for sharing your thoughts, and we hope to welcome you on another tour soon!

Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Fun and educational tour

Omer did a great job guiding and providing insightful historic context. Our driver was highly skilled and we were able to relax and enjoy the scenery.

9 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words! We're glad you enjoyed the tour.
Hope to welcome you again soon!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Itzik/Isaac was a great driver…

Itzik/Isaac was a great driver throughout my stay in Israel. On time, great conversation, very efficient!

8 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words! We're so glad to hear that Itzik made your stay enjoyable. We truly appreciate your feedback!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Departure Service is great travel perk

My VIP Departure service was wonderful. My guide was friendly and helpful in navigating the airport so that I was able to make it to my gate quickly and with little effort. I am definitely using this service on my next trip to Israel.

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Daniel,

Thank you for your feedback! We are looking forward to welcome you for your next trip.

Kind regards,
Tourist Israel

Avaliado com 1 de um total de 5 estrelas

I recently wrote a review with this…

I recently wrote a review with this company and I had a great experience, a few days later I booked another tour which was confirmed by email so I took a cab to the meeting point and nobody showed up nor was anyone answering the emergency number. I finally get in touch with them and I was given the run around on my refund plus my cab fare to be reimbursed and they promised to reimburse me. Fast forward to almost 2 weeks of waiting plus I've returned home and I can kiss almost $300 goodbye. I would never use this company again and also another well known tour group in Israel did the same thing. Very poor business on their part and really ruined how I look at tour groups in general. Please contact companies first to see if they have enough people for a tour otherwise they take your money and you'll never see it again. It's almost 2 weeks now that I've been trying. And you see how they quickly responded on this website like they are all concerned well I still have not heard nothing back from this company nor did I receive my money back.

25 de janeiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take such matters very seriously and understand your frustration, we strive to ensure every customer’s experience is positive.

We’ll look into this issue immediately and reach out to you to resolve the situation as soon as possible. Please rest assured, we’re committed to providing a resolution and addressing the concerns you've raised.

Thank you for your patience.

Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

It was an amazing experience with a…

It was an amazing experience with a knowledgeable and patient guide and nice people.

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Wanqi,

Thank you for your kind words! We are happy to have you joined us touring throughout Israel and look forward to meet you again! :)

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Airport VIP service was wonderful and…

Airport VIP service was wonderful and beyond helpful. I highly recommend using when departing from Ben Gurion

24 de janeiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Deanna,
Thank you for your response and happy to hear that you had a great experience! Looking forward to welcoming you again.

Kind regards,
Tourist Israel

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