Tourist Israel Avaliações 

695
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... Ver mais

Avaliado com 5 de um total de 5 estrelas

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Positive: - amazing structure of wadi rum camping and well organized tours - excellent petra tour - lunch in petra and dinner/breakfast in wadi rum were nice - Aman (our tour guide) has a lot... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. também em
  3. Centro de informação ao turista

Escrito pela empresa

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

695 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

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4,3

Todas as avaliações

(695)

3 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I recommend this tour

I recommend this tour. The guide was very knowledgeable and was interesting to listen to.

5 de janeiro de 2025
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Allan,

Thank you for your kind words and we are happy to hear that you enjoyed the tour!
Looking forward to having you join us again.

Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

The driver Itzik was very friendly and…

The driver Itzik was very friendly and also knew a lot about the history of Israel! The guide Omer did both my excursions and was very good! He knew a lot and showed me Israel! It felt like coming home and will definitely go back to Israel soon!

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you so much for sharing your wonderful feedback! We are delighted to hear that Itzik, your driver, was friendly and knowledgeable, and that Omer, your guide, made your excursions so enjoyable with his expertise. It's great to know that your experience felt like coming home!

We're thrilled that you had such a positive experience, and we look forward to welcoming you back to Israel soon. If there's anything we can assist with in planning your next visit, please don't hesitate to reach out.

Warm regards,
Tourist Israel

Avaliado com 1 de um total de 5 estrelas

BEWARE

BEWARE! Do NOTbook with this company! The last interaction you'd have with them is when they TAKE YOUR MONEY! Afterwards, silence... No tour, AND, no refund, either!!!

11 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

We sincerely apologize for the inconvenience you've experienced. This is certainly not the experience we aim to provide. Could you please share your booking number with us so we can investigate this issue and resolve it as quickly as possible? We truly value your feedback and want to ensure this matter is addressed promptly.

Thank you for your understanding, and we look forward to hearing from you.

Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

V polite and helpful

V polite and helpful.
Turned on time
Comfortable vehicle

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Barry,
Thank you for your response! We would be happy to welcome you on your travels next time! :)
-Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Excellent service of guide

Excellent service of guide, good transportation, beautiful places

22 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Irina,

Thank you for your kind words! We are happy you enjoyed touring with us, and hope to welcome you again soon!

Kind regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Wonderful experience with a great and…

Wonderful experience with a great and brilliant guide.

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience and enjoyed the expertise of your guide. Your kind words mean a lot to us, and we’re glad we could make your journey memorable.

We hope to welcome you again soon!

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Itzak is amazing

Itzak is amazing! We had such a nice drive from the airport. He was easy to talk to and reminded me of my family back home. He was such a wonderful introduction to Israel and made me feel right at home. Thank him for me. - Steph

17 de dezembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words about Itzak! We’re so glad he made your arrival in Israel feel warm and welcoming. I’ll be sure to share this with him.

Enjoy the rest of your stay!
- Tourist Israel

Avaliado com 1 de um total de 5 estrelas

Tourist Israel Does Not Honor Its Published Cancellation Policy

I booked a trip to Israel with Tourist Israel which was to take place from June 10-24, 2025. I secured my trip with a deposit for the 7 people in my party.
On November 10, 2024, I wrote to Tourist Israel to cancel the trip because my party of 7 was concerned about the situation in Israel and potential modifications of the tour. Tourist Israel acknowledged my cancellation and advised me it could take up to 14 business days before I received my refund. After the expiration of the 14 business days, I again wrote to Tourist Israel and they advised me that they would check with accounting and get back to me.That is the last I heard from Tourist Israel. Tourist Israel’s published cancellation policy states that a full refund of a deposit, less 5% will be given if the cancellation takes place at least 4 weeks before the trip. My cancellation took place approximately 7 months before the trip. I have met all the requirements for the return of my deposit of $12,608, less the 5% deduction. Since Tourist Israel is no longer responding to me, I have no idea what is going on. I have written several times to ascertain what is going on, to get a firm date when I would receive my refund, but to no avail. I had a good experience booking, but not in getting my refund. I would like to avoid taking additional steps if they would only respond to me and give me my refund. This experience has made me conclude that Tourist Israel’s advertising of “easy cancellation “ is false.

I have read Tourist Israel’s response to my review. Rather, it is a continued non-response. Tourist Israel wrote the following to me in November when I asked for an update on when I would receive a refund of my deposit of $12,608, less 5%:

“Thank you for reaching out, and I sincerely apologize for the delay in processing your refund.

I am currently checking with our accounting team to ensure this is resolved promptly. We completely understand your concern, and I will provide you with an update as soon as possible.

Thank you for your patience and understanding, and I appreciate your kind follow-up.”

I guess that they have real difficulty checking with accounting. I can only imagine what the problem is in receiving the refund to which I am entitled to as a matter of contract as set forth in Tourist Israel’s policies. I will continue to pursue this issue until I receive my refund.

9 de novembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Peter,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We are currently reviewing your case with our accounting team and will ensure this matter is resolved promptly.

An agent will reach out to you shortly with an update on your refund status. We appreciate your patience and understanding.

- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

great tour to Masada & Dead Sea

Nice, clean van, great driver and Omer was a great guide. Thank you.

24 de novembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Colette,
Thank you for your feedback! We would be happy to welcome you on our tours again!
Kind Regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Great service as always

Great service as always - met on arrival and a seamless experience at the airport

22 de novembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words! We would be happy to welcome you again :)
Best regards,
Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Menashe was an excellent guide

Menashe was an excellent guide for the one day private walking tour of Jerusalem. When we first met up, he asked me about what I was most interested in and tailored the tour to suit the goals of my trip and my personal interests. He not only knows the city like the back of his hand, but was able to introduce me to many local people and places that tourists on their own would never have the ability to get to see and experience. The tour was so much more meaningful and informative than I could have imagined and it far exceeded my expectations. Highly recommended.

9 de outubro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you so much, Dr. G! We’re thrilled to hear that you had such a meaningful experience on your walking tour of Jerusalem with Menashe. He truly has a deep passion for the city, and we’re glad he was able to tailor the tour to your interests and introduce you to hidden gems that made the day so special.

We appreciate your recommendation, and we hope to welcome you back for more adventures in the future!

Avaliado com 5 de um total de 5 estrelas

The tour guide was very experienced and…

The tour guide was very experienced and it was also interesting to learn about the historical facts that build on one period of time upon another. Because of the current situation Jerusalem is less crowded and makes the tour more exclusively.

8 de outubro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Joschi,
Thank you for your review and glad to hear you enjoyed the trip. We are happy to welcome tourists again and wish to see you in the future!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Amazing knowlege by guide

Amazing knowlege by guide, Omer, and very exciting tour. Would book again with you guys!

22 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you so much for your kind words, Laila! We're thrilled to hear that you enjoyed the tour with Omer and found it exciting. Your satisfaction means the world to us, and we would love to welcome you back for another adventure!

Avaliado com 5 de um total de 5 estrelas

Amazing!

Our tour guide was well-informed and extremely knowledgeable. He took us off the beaten path and catered to our needs. Our driver was hilarious as well. A true Israeli experience.

21 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

I'm so glad to hear that you had such a wonderful experience, Olivia! It sounds like your guide and driver truly made the trip memorable with their expertise and sense of humor. We aim to provide authentic and personalized experiences, and it's great to know they went above and beyond to cater to your needs. Thank you for sharing your feedback—it means a lot!

Avaliado com 5 de um total de 5 estrelas

Westdeutschland und Israel sind…

Westdeutschland und Israel sind Freunde.
Ich habe auch Freunde aus Israel.

Israel ist ein schönes Land.
Ich unterstütze Israel.

19 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Dear Rainer,
Thank you for your kind words! We would be happy to have you join us in exploring Israel on your next visit!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Very interesting tour

I think this is one of the most beautiful tours I’ve ever been to. The guide was excellent and knew to tell a lot about the history of the places. In my opinion the tour can be spli so there is more time to learn about the individual places

11 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your kind words and feedback, Frank! We’re thrilled to hear that you found the tour to be one of the most beautiful you’ve experienced, and that our guide was able to provide insightful historical context. We appreciate your suggestion about splitting the tour to allow more time at each location. Your feedback helps us improve our tours and create the best possible experience for our guests.

We hope to welcome you on another adventure soon!

Avaliado com 5 de um total de 5 estrelas

Great driver

Great driver. Very nice man.

8 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Matt, thank you for your kind words! We're glad to hear that you had a positive experience with us. We always strive to ensure our clients have a comfortable and enjoyable journey. We hope to welcome you again on another trip soon!

Avaliado com 5 de um total de 5 estrelas

Exactly as ordered.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Happy to hear you enjoyed, We would love to have you join us again, David!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Omer was an amazing guide

Omer was an amazing guide - knowledgeable, well-spoken, very smart, personable and really, really nice. The destinations were amazing, the van was comfortable, the bus driver, Shreki, was great. Everything was perfect!

5 de setembro de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your wonderful feedback! We're thrilled to hear you had a fantastic experience with Omer and the team. We hope to welcome you again soon!
- Tourist Israel

Avaliado com 5 de um total de 5 estrelas

Fantastic trip

Fantastic trip.
The driver was well versed in navigating through Bethlehem. The local guide was knowledgeable, professional, and kind throughout.
The crossing into Palestine was simple both ways.

If a visit to the Church of the Nativity is a must, book here.

13 de agosto de 2024
Avaliação não solicitada
logotipo da Tourist Israel

Resposta da Tourist Israel

Thank you for your great feedback! We're happy to hear you had a fantastic trip and that everything went smoothly. We hope to welcome you back again soon!
- Tourist Israel

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