The Trade Centre UK - Coventry Avaliações 

Was informative but there was a little confusion over when agreed on price of car

The team has been so marvellous. Great service, friendly and very professional. They made the process so simple and transparent. Leon welcomed us with respect and dignity, took us through the show room, and was very patient with us throughout. What an amazing human being he was and very professional.

The experience was great, Jordan took time explain in detail the contract and answered all the questions that I had. The experience couldn't be better.

Customer service is all round amazing and collection was smooth, thank you Jordan

I’m so happy that I can get my car , you are not even imagine you can safe people life with this chance to have car , all men’s that was talk to me very lovely and handsome 😊😄🤗 , I will recommend that place to when people need help , thank you so much for everything

Very well looked after - happy with my car

The staff here were very welcoming from the beginning and to the finish. They were all very helpful and are there when we need help. Jordan Goldsmith was very helpful and made the collection process smoothly. Everything was explained throughly and clear.

Jordan was very helpful and informative. He made us feel very secure about our decisions and took a lot of the hassle out of the process. thank you again Jordan!

Very helpful and amazing customer service

Samiha was amazing

We are very hesitant people, but trade centre uk were all very accommodating to our changing decisions. When we have problems about the car, they helped us no question asked, non judgmental and just helpful. Overall, we had a great experience! Would recommend to others!

Jordan was really helpful. However his collegue lied to me and put my life at risk.
I've been out right lied to by a salesman about both the ecoboost wet belt concern I raised as well as the "brand new tyres" promised. The rear tyres were both from 2018 and cracking severely rendering them critically unsafe.

I was assured that the wet belt problems only concerned mileage, but a quick google search proved that to be false too. The belts need replacing after 6 years or 80,000 miles to be clear. The car is 8 years old. Not to mention the rear break light warning light that came up after the tires had been replaced...

My rear right tyre burst on the motorway today, and by shear luck I managed to safely pull in on the hard shoulder.

*UPDATE - they are currently attempting to refuse the return of the faulty vehicle. Consumer rights act 2015 states I am fully entitled to the return the vehicle if faulty.
I will continue to update the progress of the case.

Great customer service

First of all, I want to state if I knew back then what I know now about the trade centre myself and my partner would have not bought/financed a car from these cowboys.

I want to start off saying, staff at both Wednesbury and Coventry, before sales seem to be very willing to help, but also very pushy to provide a car that's not roadworthy.
They get you to fill out a trust pilot review whilst going through finance and I can guarantee you you regret that you ever bought a car.

We visited Wednesbury branch back in March 2026, they showed us maximum 5 cars, which led us to a car that we were promised a test drive that didn't happen, within the first week after purchase there was an issue with the clutch, we took the car to Coventry After sales as this was closest for us, we rejected immediately as this was there at point of purchase and we didn't want the risk of repairing said car for more issues to flag up. We didn't want this one BAD experience to let us down.
Coventry After Sales, seemed to be very understanding, we stood our ground of how they supplied us with unsatisfactory goods and a car that was not fit for purpose. They accepted rejection, which led us to go through their unwind from the 1st vehicle to the 2nd one, this one after 3 months was taken to a third party garage for a full service which also led to the discovery of a timing belt fault they stated the belt was cracked, sump would need cleaning. So we went back to Coventry After Sales where it took us 3- 4 weeks of back to back emails, visits to branch, and phone calls to push for repairs to be done, weve had the car back 1 week within that week we took it back to the third party who flagged up another issue/fault. We want to reject the car as we can almost guarantee more faults will be found. Now we know trade centre have already used their one chance to repair they are trying to get us to allow them again the chance to repair it. Which we will NOT allow!

Have your wits about you& don't be fooled by their kindness!

Bare in mind, our experience started the 17th March 2026- 24th July 2026 and it's still on going, they say cars are checked and fit for purpose this is false. Also their check lists are falsely documented as we have proof from both vehicles!
Trade centre should be absolutely investigated and shut down!

(We know the trade centre will delete this, as we know they don't like bad reviews)

All service agents were very informative and kind, thank you!

Really friendly and helpful throughout the process. Talked through everything thoroughly and made me feel very comfortable.

Saira was really professional and helped make the process smooth and efficient

Saira Anika was really helpful and friendly delivering a top service

Customer friendly environment and assistance. All the staff who dealt with us were amazing especially Mo and Akir.