The Trade Centre UK - Rotherham Avaliações 5.465

Not been hassled , took time with us .

Straight forward experience and very helpful staff.

Excellent service from Jake. Made things very easy. More than happy with our purchase. Friendly and helpful from start to finish.

Car had faults come up during the drive home.
The faults include multiple items that should have been inspected during the 99-point check the Trade Centre supposedly carries out before the sale of a vehicle, which means I have no confidence in this check whatsoever.



The faults included the following:

•Tyre pressure very low upon driving away, this was resolved by me when we arrived home (but clearly not inspected during the 99-point check).

•Media Screen glitching beyond use (screen was removed with intention to repair/replace by The Trade Centre Rotherham on 10/03/2026) with no estimate as to how long this would take. Clearly not inspected in the 99-point check.

•Cruise Control turning itself off and refusing to turn on again until the engine has turned off and back on again.

•"Service Required" appearing on dashboard screen when engine is started.

•"Service Engine" appearing on dashboard screen when engine is started.

•Orange Engine Warning Sound & Light comes on when engine is started and running.

•Stop/Start not functioning.

•Driver side windscreen wiper broken, temporarily repaired by myself with some adhesive but the technician didn't replace the wiper when dropped off for repairs. Clearly not inspected on the 99-point check.

•Fault with turbo diagnosed and leak was clamped, which isn't a full repair.



All of the above faults were supposedly repaired and tested by The Trade Centre Rotherham on 10/03/2026.



Since 10/03/2026:

•All previous mentioned faults still in place.

•Milage display flashing indicating electrical fault (this began following attempted repairs by The Trade Centre Rotherham on 10/03/2026)

•The car has stalled at traffic lights and wouldn't restart for a few minutes.

•A rattling noise when going over bumps, that sounds like there is something loose in the left side of the car.

•USB ports not providing power.



I have since taken the car to the Rotherham store to reject it and receive a full refund. After a week of waiting I was called regarding the results of the inspection. The woman on the phone said the technician found no faults. I told her that unless they have magically disappeared or been repaired without notification, the faults will still be there. I asked to speak to the manager but the woman on the phone refused and repeated what she had already said. I told her that I'm not collecting the car because I'm rejecting it due to the faults. She said I need to collect the car otherwise I would be charged storage fees. I asked again to speak to the manager and she said the manager isn't available and would just tell me the same thing. I insisted she have the manager call me back when they are available and she repeated herself again saying that wouldn't be possible and they would tell me the same thing. At this point I hung up, as the woman was clearly not willing to help me and I was beginning to get angry.



I find being refused to speak to the manager unacceptable, and repeating the same information is incredibly frustrating and patronising. I told her I'd heard her the first time but she kept repeating all of the things she had already said.



I called the Trade Centre's after sales again and spoke to a different person regarding my issues and I was told they would test the car again.



The car is faulty and it's costing me hundreds of pounds dealing with this, as I keep having to come to Rotherham which costs fuel, and I have to take a day off work because they won't let me bring it at the weekend. I have so far had to take 2 full days off work due to the faulty car that was sold to me by the Rotherham branch of the Trade Centre. I have also had to inconvenience my sister so I could be dropped off or collected whenever I had to leave the car there, so these issues have also cost my sister time and fuel as well.



This whole situation is completely unacceptable and I have never been so unhappy with any company in my life. I am not the sort of person who complains like this, but I have also never spent this much money before and also then received such terrible after sales help.



I have given the Trade Centre £11,000 of my money. I expect a fully working car in return. It is the least the Trade Centre should be providing.

I have been offered a measley £100 compensation to cover the cost of my time, fuel, and loss of wages in attempting to resolve the issues. Absolutely disgusting.

I will be taking the car to a local garage for repairs and I expect the Trade Centre to fully reimburse the cost of this, since their technicians are clearly too incompetent and unempathetic to fix it. I will not be visiting Rotherham Trade Centre again. I will be removing all Trade Centre branding from the car, and I will only be too happy to never have to deal with them again in my life.

Ryan, Denny, Cat, Zara and Matt at Rotherham Trade Centre, all very professional and friendly, excellent service would highly recommend.

We bought a car in cash to drive away that day. When it came to taxing it, we were told it couldn’t be done online, and we were rushed out to the post office to do it there. Got to the post office, the form they gave us wasn’t completed properly. Rushed back to The Trade Centre, the man who was dealing with us (Michael) had gone home. Explained to another man what has happened to be told they’re now closed so we would have to come back tomorrow. Called in the morning to see if it’s sorted, got a call back and have been told we cannot have the car we have outright paid for for 4-6 weeks due to this tax issue, and it should have never been on the market. This has left my family without a car (we sold our old one after we purchased this one), with two young children (10 weeks old and 19 months). The staff have been very apologetic about it, but that doesn’t help my family.

Sold car with damaged alloys refuse to correct. Unacceptable and unsuitable tyres for vehichle. Alignment out, make you wait for weeks for an appointment. And other niggles eg no tyre sealant kit. No parcel shelf. Interior lights not working ect.

Plus they add premium pack on and say its free and you get charged for it. And its a total poor product anyway. Aftersales and customer service shocking

For anyone wishing to use, read my complaint I have sent them which they have refused to reply too.

FORMAL COMPLAINT
Warranty Provider: EMAC
RE: FAULTY VEHICLE – UNRESOLVED MECHANICAL ISSUES & BREACH OF CONSUMER RIGHTS

I am writing to formally complain about the vehicle I purchased from you, and the way ongoing faults have been handled.

At the time of sale, before collection, I was informed there was a fault with the exhaust gas sensor and that this part would be replaced. When I collected the vehicle and drove away, the engine management light immediately came back on. The AA attended and confirmed the sensor had not been replaced only the error code had been cleared.

I returned the car to you a few weeks later, your earlier appointment apparently, and you confirmed the same issue. I was told it would then need to be booked in later on for proper repair but safe to drive with no issues. During this waiting period, the vehicle broke down due to a faulty clutch slave cylinder. Your team initially claimed this was my fault due to mileage, but EMAC (the warranty provider) investigated and confirmed this was not the case, covering the repair in full.

Once returned, the car still failed to start correctly. The AA attended again and reported the only stored fault was the original exhaust gas sensor issue. You then collected the vehicle, but now state there is a turbocharger fault and refuse to cover this under your responsibility or warranty.

I wish to make clear:

• The exhaust gas sensor fault was known and disclosed before sale, but was never properly fixed.

• A faulty exhaust gas sensor can directly lead to secondary damage: it causes incorrect fuel-air mixture, increased exhaust backpressure, soot/clogging in the system, and oil degradation — all of which place strain on and can eventually cause turbocharger failure.

• This means the current turbo fault is a direct or indirect consequence of the original, unresolved issue that existed when the car was sold, and which you failed to rectify properly.

Under the Consumer Rights Act 2015, the vehicle must be of satisfactory quality, fit for purpose, and as described. This has not been the case here. You sold the car with a known fault, did not repair it correctly, and now attempt to deny liability for damage caused by that same fault.

I am therefore:

• Refusing to collect the vehicle until it is fully repaired, roadworthy, and all faults (original sensor and resulting turbo issue) are fixed at your cost.

• Noting that if this is not resolved promptly, I will seek independent mechanical evidence, escalate to the Motor Ombudsman, and take advice from a solicitor regarding a full refund or compensation for all costs, inconvenience, and loss of use.

Every one on site were extremely professional and friendly and provided a great service. Special shout out to Kat who went above and beyond to get me the deal I needed

From looking around to leaving everyone was amazing and helpful. Josh was great with finalising all the details and explained things great. Would definitely recommend the Rotherham branch 10/10

Very friendly and professional staff with excellent customer service.

Staff were exceptional, very helpful, got deal in sams day and drove home

Excellent and speedy collection of my car from Michael at Rotherham. Thank you

Everyone here was friendly and helpful. They helped me to find a car that was within my budget and helped me with finance, taxing, insurance etc. I would recommend for both new buyers and seasoned buyers

I cannot thank the staff enough, from the moment i walked in right through until the keys were in my hand nothing was too much trouble would highly recommend if your looking for a new car. *Extra special thanks Jake, Tom Raqeeb and the lovely lady I spoke with on the phone!

Had a great experience while choosing the vehicle but when we were transferred from the showroom to the business/finance area the atmosphere changed. The staff in this area were rude and judgemental, looking down on myself and my wife. We were left waiting for hours in this area while they reevaluated what vehicle we could have due to the rate being higher than initially quoted. Eventually they fobbed us off saying they didn’t have a vehicle in our budget (£300p/m) and would call us if they got one in stock. It was a total waste of a day. I did everything right: completed the online assessment for credit and got accepted, stuck within my budget, brought all required documentation and was up front about my credit history but in the end they didn’t help us at all. But the most disappointing thing was the attitude of the finance staff towards us, they were disrespectful and at times downright rude making us feel like we had wasted their time. In my opinion everyone should be treated with dignity and respect regardless of their circumstances and we just weren’t.

Good experience.

Great service from max who sorted everything out for me. Top man

The staff were so knowledgeable and very polite and helpful.
The process of choosing the vehicle was so easy would definately recommend.
No pushy Sales People and all the staff we dealt with were great.
Very helpful. We did appreciate it.

Thank you
S & E Brown