Sold an item that wasn’t actually in stock. No communication. No apology until I chased repeatedly. Then, after requesting a refund on Thursday, I was told it hadn’t been processed until today (Monday... Ver mais
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Veja o que dizem as avaliações
Absolute scam site DO NOT ORDER, have ordered two one through designer bathroom store and the other through trade plumbing not realizing they were the same company. Was desperate for this specific sin... Ver mais
Avoid this company and it's sister company Designer Bathrooms Store. They fail on all counts once they receive an order and your hard earned cash No delivery time given on ordered goods. Customer... Ver mais
Ordered items for a shower room, was informed immediately that some items were out of stock and there would be a delay, was informed by voicemail and email. Items received by haulage company, se... Ver mais
Detalhes da empresa
- Reforma de Banheiros
- Encanador
- Fornecedor de sistemas de água quente
- Loja de radiadores
- Loja de suprimentos para encanamento
- Serviço de aquecimento
Sobre clayton Horsnell
Escrito pela empresa
Welcome to our world of bathroom and heating solutions, where trade prices meet public convenience!
At TradePlumbing.co.uk, we're your go-to supplier for top-quality products at unbeatable rates. Specializing in heated towel rails, electric towel rails, designer towel rails, designer central heating radiators, shower enclosures, and bathroom suites, we bring you the finest selection to elevate your space.
We're not just about products, we're about experiences. With a firm belief in delivering excellence, we pair our fantastic products with unparalleled customer service and support. Explore our range today and discover the perfect blend of quality, affordability, and style for your home. We believe in offering a fantastic product backed up with the very best customer service and support.
Transform your bathroom into a sanctuary with TradePlumbing.co.uk. Shop now for the best deals and elevate your space with ease!
Informações de contato
Unit 6 Corporation Yard, 2a Harwich Road, CO4 3BN, Colchester, Reino Unido
- 0344 504 4499
- sales@tradeplumbing.co.uk
- www.tradeplumbing.co.uk
2,0
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service.
13 de maio de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Can’t fault them
Brilliant. Unfortunately a radiator delivered had a scratch on it but TradePlumbing sorted it out and got a replacement delivered within two working days.
11 de maio de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Service was very good delivery fast yet…
Service was very good delivery fast yet to install into system
26 de abril de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Fantastic service
Fantastic service, unfortunately can’t comment yet on the product as still waiting for my plumber to fit. I’ve seen my sister’s fitted and working lots of heat.
22 de abril de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Very good service
Very good service, competitive price and quality products, exactly what I was looking for. Would definitely use them again and recommend.
13 de abril de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Good prices, delivery on time.
Good prices, delivery on time. Product looks very impressive.
2 de abril de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Great all round
Very helpful on webchat, keen pricing with quick delivery, on the day the said. Great all round service.
14 de março de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Helpful customer services
Despite a couple of failed deliveries I was pleased with my purchase which was good value and the customer services were very responsive and helpful in obtaining some compensation for the delivery mix ups. I would use the company again.
8 de março de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Ordered radiator on Friday and order…
Ordered radiator on Friday and order dispatched on Monday when you opened Was sent overnight and was delivered to Scotland Tuesday afternoon Very impressive as delivery was free Radiator excellent quality would recommend already on wall
7 de março de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Excellent deal
Excellent deal. Good price and really good communications. Brilliant delivery driver from Atlas tanks, too.
3 de fevereiro de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Good service.
25 de janeiro de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Said it was dispatched on 10th…
Said it was dispatched on 10th January....14 days later still waiting and NO instant solution even though we have emailed and had 2 conversations.
24 de janeiro de 2022
Resposta da clayton Horsnell
Hi Andrew
Thank you for taking the time to leave a negative review.
The goods were dispatched to your address on the 10th January, these products are delivered directly by the manufacturer using their own vehicles and drivers.
When you or your partner initially chased this, we found that the goods were attempted on the 11th but due to nobody being at home the driver took the goods back to the depot (these goods have to be signed for and cannot be left).
What would usually happen is we would get notification from the support team stating there was a non-delivery and then we would get it rebooked out, this comes at a cost to us as they charge every time.
What the manufacturer unfortunately did though on this occasion is they sent a credit for this order to our accounts department and our own support team are not privy to this area of the business.
So unfortunately it was not until you got in touch that we were able to rectify the situation but I can see regularly communication from 24th/25/th/26/th & 27th and that is when the goods were delivered.
Apologies that you have had this experience, we have spoken with the manufacture in great depth to make sure this does not happen again.
Kind Regards
Bonnie
Customer Service Manager
Just is I expected from a company…
Just is I expected from a company delivered in time exactly what I wanted great service
19 de janeiro de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
So easy to select and order online
So easy to select and order online, good price, quality product and very quick delivery
18 de janeiro de 2022
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Brilliant service ,kept informed at all…new radiator,
Brilliant service ,kept informed at all times,and I will deal with the company again,
10 de janeiro de 2022
Avaliação não solicitada
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
radiator arrived damaged
I bought two radiators from here, one of them being an unusual size I couldn't get locally. They each arrived separately, and one of them was damaged. Fortunately it was the more common size one, so I was able to go out and buy another one and not delay the job. It took a bit off faff getting it collected and getting a refund, with Trade Plumbing initially making excuses about having to liaise with the supplier, but we got there in the end.
30 de dezembro de 2021
Resposta da clayton Horsnell
Hi Ben,
Thank you for taking the time to leave a negative review.
The goods arrived separately as they were from different manufacuturers who handle the deliveries of their goods, the issue you had is with the Prorad radiator that unfortunately arrived damaged to you, convector radiators are very difficult items to deliver due to their weight and also sometimes the size but our damage rate is actually really really good but I would admit it is unfortunate and we feel for those customers who on the odd occasion have a damaged item.
I can absolutely 100% guarantee you that there are no excuses from us with regards to collections and refunds, as stated above the manufacturers arrange all deliveries direct to customers, when things go wrong, we have to liaise with the same manufacturer who will arrange the collections.
We've been in the trade as a family business for 45 years if we were a company who mades excuses we would not be here today Ben - there is absolutely no need for us to not collect a damaged item or to delay any refund.
Kind Regards
Bonnie
Customer Service Manager
Had a delivery issue
Had a delivery issue - solved promptly by customer service. Fast to reply and great service. Will definitely use them again!
16 de dezembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Item great deliver time great only…
Item great deliver time great only thing not good is had to ring tk re arrange collection and cost over £10 to call as premium rate to contact seller
Otherwise good value and good service
15 de dezembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
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