Sold an item that wasn’t actually in stock. No communication. No apology until I chased repeatedly. Then, after requesting a refund on Thursday, I was told it hadn’t been processed until today (Monday... Ver mais
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Veja o que dizem as avaliações
Absolute scam site DO NOT ORDER, have ordered two one through designer bathroom store and the other through trade plumbing not realizing they were the same company. Was desperate for this specific sin... Ver mais
Avoid this company and it's sister company Designer Bathrooms Store. They fail on all counts once they receive an order and your hard earned cash No delivery time given on ordered goods. Customer... Ver mais
Ordered items for a shower room, was informed immediately that some items were out of stock and there would be a delay, was informed by voicemail and email. Items received by haulage company, se... Ver mais
Detalhes da empresa
- Reforma de Banheiros
- Encanador
- Fornecedor de sistemas de água quente
- Loja de radiadores
- Loja de suprimentos para encanamento
- Serviço de aquecimento
Sobre clayton Horsnell
Escrito pela empresa
Welcome to our world of bathroom and heating solutions, where trade prices meet public convenience!
At TradePlumbing.co.uk, we're your go-to supplier for top-quality products at unbeatable rates. Specializing in heated towel rails, electric towel rails, designer towel rails, designer central heating radiators, shower enclosures, and bathroom suites, we bring you the finest selection to elevate your space.
We're not just about products, we're about experiences. With a firm belief in delivering excellence, we pair our fantastic products with unparalleled customer service and support. Explore our range today and discover the perfect blend of quality, affordability, and style for your home. We believe in offering a fantastic product backed up with the very best customer service and support.
Transform your bathroom into a sanctuary with TradePlumbing.co.uk. Shop now for the best deals and elevate your space with ease!
Informações de contato
Unit 6 Corporation Yard, 2a Harwich Road, CO4 3BN, Colchester, Reino Unido
- 0344 504 4499
- sales@tradeplumbing.co.uk
- www.tradeplumbing.co.uk
2,0
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good price and VERY quick delivery from…
Good price and VERY quick delivery from a polite helpful delivery man.
15 de dezembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Ordered and delivered on time
Ordered and delivered on time, nice and easy to order and great service!
14 de dezembro de 2021
Avaliação não solicitada
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
It turned up eventually….
It turned up eventually but only after I called and chatted numerous times. My order had to be cancelled, re-done and sent overnight - which actually took two nights… Poor
9 de dezembro de 2021
Resposta da clayton Horsnell
Hi Greg,
Thank you for taking the time to leave a negative review.
These type of reviews I find frustrating, as the goods are advertised as 2-3 working days, your order came through and was processed on Tuesday 30th November so delivery would be earmarked for December 1st-3rd under the 2-3 working days.
The goods were received into the delivery depot on the 3rd however it was not delivered, it was out again on the 6th without a successful delivery so was delivered Tuesday 7th, two working days later than originally scheduled.
Unfortunately couriers are having issues and have had issues for many months with regards to driver shortages etc and now its back to them facing issues with Covid
The courier states on their tracking site "service delays are being experienced in some areas. We thank you for your patience as we work to recover service safely. The safety and welfare of all those involved in our network, and of our customers remains our priority."
The deliveries are third party couriers, they are not our own delivery vehicles, I understand we are seen as part of the delivery matrix of all of our orders as we are the retailer but the frustrating part is we are give the poor review when its an outsourced issue we have little or in reality zero control of.
Kind Regards
Bonnie
Customer Service Manager
Contact phone number is ridiculous
Contact phone number is ridiculous. On hold for 6 minutes . no answer . cost me over £5 !!! Cylinder will take over 10 Days to arrive. No idea at time of ordering.
8 de dezembro de 2021
Resposta da clayton Horsnell
Hi Edd
Thank you for taking the time to write us a negative review.
As a very small family business there can be delays with the phones when we are in what I would call our peak period of the year, the average call duration with us is around 8-9 minutes as some products are quite in-depth and we have to ensure we are providing customers with the best product to suit them.
We advertise the cost of calls on the web-site, on the phones before you connect through, we also recommend emailing and using live chat as cheaper alternatives of communication, with all this in mind I do not understand why you would wait 6 minutes on the phone.
With regards to the cost, this is charged to you by your mobile provider not ourselves, we have not taken £5 from you this is your network provider so I would recommend speaking to them about that element.
The cylinder itself, again its a busy time of year, all online and most offline retailers have the cylinders dispatched directly by the manufacturer and a combination of demand/staff shortages due to Covid left this cylinder short on stock so they have had to run some through production which delayed delivery slightly, you were notified on your dispatch email well in advance of the proposed delivery date.
Unfortunately we have to put a standardised delivery ETA on the web-site which does state the word "estimate" as there are factors that can cause delays that are beyond our control and even sometimes beyond the manufacturers control that can delay normal lead times.
Kind Regards
Bonnie
Customer Service Manager
Good Communication will definitely use…
Good Communication will definitely use again
4 de dezembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Merlyn shower tray and shower door…
Merlyn shower tray and shower door purchased. There was a warehouse error and 1 item was sent incorrectly, but this was efficiently sorted out by Shoeb in the office. The office was easy to speak to and my query was efficiently resolved with the correct item being delivered and the return collected at the same time.
26 de novembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Large radiator
Good value for money delivered by very polite driver 4star rating because I have only just getting around to fitting radiator but it looks very niece
24 de novembro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
You were unable to supply the cylinder…
You were unable to supply the cylinder I ordered, you gave me false information about delivery and took inordinate amounts of time to reply to my queries. Now I’m waiting for a refund🙁
12 de novembro de 2021
Resposta da clayton Horsnell
Good Evening Neil
Thank you for taking the time to leave a negative review!
Please first of all may I point out that you were refunded before you left this review. However this is just a correction as unfortunately yes there has been issues surrounding your order however it is not false information.
The cylinder should have been delivered to you possibly a week ago, however the manufacturer who deliver all these cylinders directly and are responsible for dispatch, they have had issues and unfortunately when they have come to correct this they have been unable to supply.
All information given by the manufacturer is passed over to our customers as received, it is pointless trying to give "false" information or trying to "spin" the tale, we give the information given to us by the supply chain.
On this occasion I wish we could have done better in terms of trusting that our supplier would be able to supply within the time scale offered, unfortunately they have encountered issues as stated and we hope this is not repeated again in the future.
Kind Regards
Bonnie
Customer Service Manager
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Unhappy cutomer
Iam sorry to say that the cylinder does not live upto expectation although the advert says that the Combi cylinder can be placed anywhere as it has a built in cold water supply it doesn’t tell you that your water pressure at the tap will be greatly reduced. After having my new cylinder fitted I ended up with no water from one tap and very little from the other two. When I made my complaint to tradeplumbing they just said well every customers needs are different so basically I have spent 300 pounds for something that is no good to me.
28 de outubro de 2021
Resposta da clayton Horsnell
Good Evening Geoffrey
Thank you for taking the time to leave us a review although it is a negative review, sorry to read that you are having issues with your cylinder, unfortunately as advised the description regarding the product is correct, the fact you are having issues with water pressure could be many different things, we have advised to speak to your plumber again to check from his side and also to speak with the manufacturer technical who understand these products inside/out, we have spoken to our account manager and they have said they've never heard of an issue like this so perhaps an installation issue.
It is a shame you have jumped on trustpilot to give us a 1* review because you feel we are at fault for an issue, you've reported an issue and the team here have given you a few ideas to find a solution, It is a shame that Trust Pilot allow people to jump on with these 1* reviews with little or no protection to us as a business.
Nonetheless I hope the call to Gledhill tech and having your installer speak with them also will find the soluition you are looking for.
Kind Regards
Bonnie
Customer Service Manager
Excellent customer support and…
Excellent customer support and delivered the product on time.
20 de outubro de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Absolutely great!!
19 de outubro de 2021
Avaliação não solicitada
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Have had to chase my order for a…
Have had to chase my order for a standard radiator for the last 4 weeks, which I was told a stock item, Told a number of delivery dates and all broken.
29 de setembro de 2021
Resposta da clayton Horsnell
Hi Chris
You placed an order with us on 03/05/21 at 12.49pm, this was processed and dispatched on 05/05/21 at 09.33am, and delivered on 06/05/21 perhaps you are confusing us with another company you have ordered with online, Trust Pilot does not allow me to upload screenshots of the order trail unfortunately but I can search by your order reference and can see the exact details listed.
Kind Regards
Bonnie
Customer Service Manager
Incredibly frustrating
Incredibly frustrating. Only one of two matching radiators delivered, and told second one would not be available for 2+ months... Wasn't able to offer suitable alternative, with their suggestions not matching the basic criteria we needed (vertical, white, and minimum BTU rating).
Opted for cancelling transaction and getting refund (we could not reasonably wait that long), but incredibly tortuous and took over six weeks to receive full refund. Tradeplumbing arranged collection of the partial delivery, but had to be done twice as first one was botched and ended up being redelivered back to us.
[Update for clarity: Tradeplumbing arranged the return through a different courier to the one used for the original delivery, and although collected from us it was later returned to us after that courier determined (at their sorting depot) that the package was overweight for their service. All previous labels were removed prior to the return being collected to avoid any confusion].
Only received refund after starting the disputes process with our credit card provider, and being temporarily credited by them given the delays from the merchant themselves.
Needed constant chasing and no confidence in buying from Tradeplumbing again.
15 de setembro de 2021
Resposta da clayton Horsnell
Hi Rob
Thank you for taking the time to write us a negative review.
I can only apologise that one of the two radiators was unavailable, you would not believe the issues the industry has had with stock and still has with stock to this present day, one way to avoid this or to at least limit this kind of impact, we have recently had all suppliers feed us stock updates which is updated twice-daily on the web-site.
The reason the radiator was collected and redelivered back to you is mainly the fault of the courier but your address label was also left on the box from the original delivery so there was a mix up at the depot and it was put back out to you.
With regards to your refund we can only refund once we have confirmation that the goods are back from you safely, we have had an issue in the past where a customer has said goods are collected and in good faith we have refunded only to find out the buyer has got his monies back and kept the goods - so one person always ruins it for everyone else, it only takes one dishonest person as we have found out.
Hope you give us another try in the future if you need anything, and I can assure you it will be a better experience, perhaps putting an email in for my attention and I'll be happy to help you.
Kind Regards
Bonnie
Customer Service Manager
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
They were so helpful I’m not very good…
They were so helpful I’m not very good on websites but they talked me through it to get the right products and how to pay for it
29 de julho de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Can’t fault the service
I was a bit concerned when I read some of the negative reviews but I can’t fault the service. The hot water cylinder I bought was a very good price and it arrived the next day 😊
21 de julho de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Excellent support and service
Excellent support and service. Product very well packed
6 de julho de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Great radiator
6 de julho de 2021
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
Resposta da clayton Horsnell
Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.
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