I was slightly worried about redeeming my vouchers as I was unsure how it all worked and thought it would be v complicated to get them redeemed and book our jet2 holiday . I work for an airline myself... Ver mais
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Veja o que dizem as avaliações
Paul Warrington provided excellent customer service. He was very quick replying by both email and phone. Paul even phoned me out of hours to help rectify one of my travel booking plans with his a... Ver mais
A empresa respondeu
This business is a sham. Bought £1700 pounds worth of vouchers because they claimed to offer ‘discounted holidays’. However every quote I have received has a 25% mark up vs. going direct. Fro example,... Ver mais
A empresa respondeu
When booking our holiday I spoke to travel consultant- Mr Paul Warrington, and found him to be most helpful kind and patient. The process of booking our holiday by phone was easy and personable... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Inspire is an ABTA licensed travel agency and tour operator based in Bramhall, Cheshire. As an ABTA license holder, we are able to offer both package holidays from the most well-known and trusted travel providers in the UK and Europe as well as dynamically packaging and tailor-making trips for our customers.
Informações de contato
19-21 Ack Lane East, SK7 2BE, Stockport, Reino Unido
- 0161 440 6620
- info@inspireemail.co.uk
- www.travelbyinspire.co.uk
4,1
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a terrible company
This is a terrible company. I have had two experiences of this company and have both been terrible. They charge way more than if you book direct and the booking process is very complicated. When I cancelled my booking as I received an email saying that I could cancel for free, but they refused this, even when there was this email as evidence. Avoid at all costs.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Emma
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience.
With regard to the cancellation, our terms and conditions state that any cancellation is subject to the applicable cancellation fees and charges, which can vary depending on the booking and the individual supplier’s terms and conditions.
Thank you again for bringing this to our attention.
Kindest wishes
Jennie
Paul was very friendly and helpful
Paul was very friendly and helpful, and assisted me in booking the trip we wanted
18 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your lovely review! We’re delighted to hear that Paul was friendly, helpful, and able to assist you in booking the trip you wanted. We really appreciate you taking the time to share your experience.
Paul was very kind patient and gave…
Paul was very kind patient and gave great customer service.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your kind words! We’re delighted to hear that Paul provided such great customer service and was patient and helpful throughout. We’ll be sure to pass your lovely feedback on to him. We really appreciate your support and look forward to welcoming you again
Excellent experience booking holiday…
Excellent experience booking holiday with Paul Warrington. He helped me to find good locations and accommodation in my budget.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Paul was able to help you find great locations and accommodation that suited your budget. We really appreciate your kind words and are so pleased you had an excellent experience booking your holiday with us. We hope you have a fantastic trip and look forward to helping you again in the future.
Paul (ref pw2
Paul was extremely helpful and made booking my hotel so easy. He was friendly, professional and kept me updated throughout the process. Thank you so much, Paul, for all your help. Highly recommended!
13 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
We’re so pleased to hear that Paul made your hotel booking simple and stress-free. It’s great to know that his friendly and professional service, along with keeping you updated throughout, made such a positive difference. We truly appreciate your recommendation.
Amazing service
Paul is amazing! So helpful, told him what I wanted and my budget and he found it! Paul had my holiday booked in minutes with no stress and gave me all the information I needed about where I was going and the area! I will be booking my next holiday through inspire and asking for Paul, you do not get customer service like that these days. What a credit to inspire Paul is.
17 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much, Siobhan, for your amazing 5-star review! We’re absolutely delighted to hear that Paul made booking your holiday so quick, easy and stress-free. It’s wonderful to know he found exactly what you were looking for within your budget and provided you with all the information you needed. Your kind words mean so much, and we’ll be sure to share your fantastic feedback with Paul. We look forward to helping you plan your next holiday with us.
It’s my first time with using this…
It’s my first time with using this service And I thought it was an excellent service from start to finish, thank you very much
17 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much, Jodie, for your lovely review! We’re delighted to hear that you had an excellent experience with us from start to finish, especially as it was your first time using our service. Your kind words mean a lot to us, and we truly appreciate you choosing us.
Lack of data security and hassle
Previously thought this company was a scam. Its not a scam but its also not alot better. I wanted to book a party of 8 to dumfries in mid august. The price with one click directly to park dean was £479 (for one gold caravan). I had to phone up inspire and get them to run the same search to find the caravan I wanted - seems like a lot of extra fuss for an already easy process. But they will charge you the best part of £100 more for getting the same holiday. I wanted two gold caravans nearby each other. I went through the booking and at the end when it was all booked I was then told I had paid for 1 gold and 1 silver caravan, which is not what i asked for or was informed I was paying for. They also suggested Icould try to get them close to one another when I checked in (because theres always a lot of space at holiday parks in peak season). But as my inspire credit was non refundable I was trapped with dealing with them. So a week before my holiday I got emails with my name but another customers details (address and booking details etc) for a different caravan a week before mine, in norfolk! 3 phone calls and a hour later I was told to ignore it and my booking was fine. I was never given booking in details for me holiday. After a 5 hr car journey to my holiday I discovered theh had no booking for my name, address or email. 20 minutes of trying to call inspire and I couldn't get an answer. Two terminated/dropped calls and the thirs didnt understand what I wanted, sent me off into an endless options loop . Luckily some great detective work from staff locally found my booking in a random asian females name with a different address. So forget the data protection or customer privacy. Pay through the nose, for a worse service and be prepared for a lot of extra hassle, time and worry
10 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Nic,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issues you experienced with your booking and the frustration this caused, particularly after such a long journey.
We take your concerns regarding the accommodation, communication and booking information very seriously and would like the opportunity to investigate what happened.
Please contact our Fulfilment Team at fulfilment@travelbyinspire.co.uk with your booking details so we can look into this further and assist you directly.
Thank you again for bringing this to our attention.
Kindest wishes Inspire
Paul Warrington provided excellent…
Paul Warrington provided excellent customer service. He was very quick replying by both email and phone.
Paul even phoned me out of hours to help rectify one of my travel booking plans with his agency.
I have led a business unit with customer service teams reporting into me. This employee ticked all the boxes.
15 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you, Ian, for taking the time to leave such a wonderful review. We’re delighted to hear that Paul provided excellent customer service and went above and beyond to help resolve your travel arrangements, even out of hours.
Your comments mean a great deal to us, especially given your own experience leading customer service teams. We’ll be sure to share your kind words with Paul and the team.
Thank you again for choosing us.
Paul was ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Paul was friendly, helpful and very knowledgeable. Gave me great advice about my destination and went above and beyond. Give this man a bonus⭐️⭐️⭐️⭐️⭐️
14 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Yvonne,
Thank you so much for your fantastic review! We’re delighted to hear that Paul was friendly, helpful and knowledgeable, and that his advice helped make your travel planning even easier.
We couldn’t agree more that going above and beyond deserves recognition! We’ll be sure to share your lovely feedback with Paul he’ll be thrilled to know his efforts were appreciated.
Thank you again for your kind words!
Just had a very pleasant phone call…
Just had a very pleasant phone call with the advisor named Julie Newsam. She was wonderful and very informative and she made my day by making the booking very easy and more than I thought I was going to get. I appreciate her being kind and patient with my indecisiveness.
14 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Beatrice thank you so much for your wonderful review, we are delighted to hear that Julie was so kind, patient and informative, and made your booking experience so easy. It’s lovely to know she was able to help you find more than you expected and make your day in the process, We’ll be sure to pass your kind words on to Julie. We hope you have an amazing trip
PW2 Jo & Martyn Adams…
With initial difficulties and misunderstanding for this booking, Paul (PW2) from Inspire Travel, was extremely helpful and completed the booking for us over the phone. Paul has a really friendly and helpful telephone manner, pleasure to speak to him. Thank you
14 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for taking the time to share your experience. We’re sorry to hear there were some initial difficulties, but we’re delighted that Paul was able to step in and make the booking process easier for you. It’s wonderful to hear that you found him friendly, helpful and a pleasure to speak to, Thank you for choosing Inspire Travel.
Paul was an amazing help on booking our…
Pw2
Paul was an amazing help on booking our trip 😃 thanks Paul!
14 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you Nicole so much for your lovely 5-star review! We’re delighted to hear that Paul was such a great help with booking your trip.
Paul was very helpful
Paul was very helpful. I had to change my booking and he made it so easy for me. Thank you, Paul
12 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you for your lovely review Tracey We’re so pleased to hear that Paul was able to make changing your booking so easy and stress-free. We’ll be sure to pass on your kind words to him. We hope you have a fantastic holiday
Really easy to book through by phone
Really easy to book through by phone. Spoke to Paul PW2 who was very friendly and polite. We already knew which holiday we wanted to book and Paul was quick and professional which made it easier. Overall a good experience.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Nicola Thank you so much for your 5-star review! We’re delighted to hear that Paul was friendly, polite and professional, and made the booking process so quick and easy for you. We hope you have a fantastic holiday and a wonderful time away!
One4All - all for one!
I had three One4All gift cards and it was very complicated paying for the trip, but Paul was incredibly patient and helpful. Very impressed by the service. Looking forward to my trip, which is also a great deal!
12 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your lovely review! We’re delighted to hear that Paul was so patient and helpful, especially with the One4all gift cards. We’ll be sure to pass on your kind words to him. We’re thrilled you found such a great deal and hope you have an absolutely fantastic trip!
Very efficient and customer friendly
Very efficient and customer friendly
11 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Thank you so much for your lovely review! We’re delighted to hear that you found our service efficient and customer-friendly. We really appreciate you taking the time to share your feedback and hope to assist you again in the future
Be aware that this Travel Agency that…
Be aware that this Travel Agency that specialises in providing holiday for children with disabilities sells you extremely overpriced holidays! Triple or even more the price of you book directly. This people take advantage of
People with disabilities with the excuse that they have administration fees. Disgraceful and complete lack of empathy and humanity.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
Hi Teodora,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the cost of your holiday and appreciate that you may have felt frustrated by the overall price.
We would, however, like to address your comments This is certainly not our intention or the way we operate. We take supporting families and individuals with additional needs very seriously and aim to provide a helpful and supportive service throughout the booking process.
Our administration fee is clearly outlined in our terms and conditions and is charged for the administration, booking and support services we provide. These terms are available for customers to review before proceeding with their booking.
As a travel agent, we also do not necessarily receive or have access to the same prices offered when booking directly with suppliers, so our prices can differ from those available online.
We’re sorry that your experience has left you feeling this way, but we hope this clarifies that our fees and pricing are not intended to take advantage of our customers, and that the administration fee is clearly communicated as part of our terms and conditions.
Kindest wishes
Inspire
Awful booking experience and Inspire…
Awful booking experience and Inspire take around 20% commissions fees from any vouchers you have. Don't touch them. If your employers offers you vouchers benefits, go somewhere else! If you want to book a flight or hotels...Go direct. Avoid this company or you'll be out of pocket.
10 de agosto de 2026
Avaliação não solicitada
Resposta da Inspire
We’re sorry to hear that your booking experience left you feeling this way. We’d like to reassure you that we are a genuine travel agent, and the suggestion that we simply “take” 20% of your vouchers isn’t an accurate reflection of how our voucher and booking process works.
As a travel agent, our prices can sometimes differ from those available when booking directly with airlines, hotels or other suppliers, as we don’t always have access to the same direct promotions or rates. This can also work both ways, with our rates sometimes being more competitive than booking direct.
Our vouchers can be redeemed against eligible bookings with us, with the added benefit of our support before, during and after your travel.
We’d really appreciate the opportunity to look into your specific booking and explain the costs involved. Please contact us at fulfilment@travelbyinspire.co.uk with your booking details and we’ll be happy to review this personally and do our very best to assist.
⚠️ AVOID INSPIRE
⚠️ AVOID INSPIRE – MY EXPERIENCE
I would strongly advise people, especially vulnerable and disabled customers, to think very carefully before using Inspire.
A family member gave me a £400 voucher, and I booked a holiday through Inspire. The holiday was booked as a package through Jet2. The Jet2 holiday price was £2,300, yet Inspire charged me £2,779 — a difference of £479. I believe customers should be given a clear and transparent explanation for such a large difference.
What makes this even more upsetting is that Inspire is supposed to support vulnerable people. In my experience, I did not feel supported or treated with the care and respect I would have expected.
I also experienced rude and intimidating behaviour over the phone. I felt pressured, rushed and bullied into making payment, rather than being given proper time to understand what I was agreeing to. No customer, particularly someone who may be vulnerable, should feel pressured into handing over money.
My dealings with Paul who was making up prices as you go and Keith inflating prices the next day have also left me extremely unhappy. Based on my personal experience, I would not recommend dealing with either of them.
I feel extremely let down by the whole experience. I believe people should check the price directly with Jet2, ask for a complete written breakdown of every charge, and take their time before making any payment.
For me, this experience has completely destroyed my confidence in Inspire. I would not use them again, and I would strongly urge others to do their research before booking through them.
This is my honest account of my personal experience and how I was treated.
29 de julho de 2026
Avaliação não solicitada
Resposta da Inspire
Good morning,
Thank you for taking the time to provide such detailed feedback. We’re sorry to hear that your experience has left you feeling so disappointed and that you did not feel supported during the booking process.
We would like to clarify that, as a travel agent, we do not necessarily receive or have access to the same prices offered directly by suppliers such as Jet2. The price available to us can therefore differ from the direct price, and package holiday pricing can vary depending on availability, the package selected, inclusions and booking terms. Our prices are not simply made up, and we aim to provide the total cost before a customer proceeds with a booking.
Our administration and booking fees are also clearly outlined in our terms and conditions. These fees cover the work involved in arranging and administering the booking, as well as the support provided by our team.
We take your comments regarding feeling pressured or intimidated during your telephone conversations very seriously. This is not the level of service we expect our customers to receive, and your concerns regarding your interactions with Paul and Keith will be shared with the relevant management team for review.
We are particularly sorry to hear that you did not feel the care and respect you expected from us. We understand that customers may have additional needs and we strive to provide a supportive and respectful service to everyone.
We appreciate that you have shared your personal experience and are sorry that we have not met your expectations on this occasion.
Kindest wishes
Inspire
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