Trinity Estates Avaliações 1.271

I’m the partner of someone whose property is managed by Trinity Estates, and the way they handle service charge billing has been shocking.

Instead of billing accurately and transparently as issues arise, they appear to let years of misjudged or unbalanced service charges build up, then hit residents with a huge demand all at once. The result is that people can suddenly be faced with bills running into the thousands in a single month, with little warning and no realistic chance to budget for it properly.

For an agent managing people’s homes and finances, this feels completely unacceptable. Service charges should be clear, timely, and accountable, not allowed to snowball into a financial ambush. It creates enormous stress and undermines any trust residents are supposed to have in the management company.

Based on what I’ve seen, this is a deeply unfair and badly handled way to treat people.

Magda understood my query and resolved my logging into the web portal.

If I could leave zero stars, I would.

Avoid this management company at all costs. They miss calculate their bills and you end up getting letters demanding many hundreds of pounds for work carried out years prior.

If you email them you get ignored, if you call them they usually don’t answer.

It would be best for everyone under their management if they were to go into liquidation.

AVOID!

This management company demonstrated a consistent lack of professionalism and accountability. Their primary focus appeared to be on collecting fees, while failing to provide adequate follow-up or deliver agreed services.

We later discovered that certain items had not been carried out at all. When these issues were raised, we received various explanations, and the items were eventually removed from our invoice without proper justification.

Due to significant concerns regarding their management practices and financial handling, we were forced to pursue legal action. The court ruled in our favor, and we have since taken over management responsibilities.

Since then, we have identified several major maintenance issues that had not been properly addressed.

Don't use this company, be very careful!

Such an awful company! In 2 weeks our building has been no water supply 3 times. Today we have no water again since 10AM and nobody has shown up again. Last time, we have been told there is a problem with a private pump and after 3 weeks we still have this problem. They are not taking as an emergency at all!
The state of the buildings are very bad and with an high monthly fees, we do not know where these money go! We pay a monthly service charge of over £300!
I am taking a step further to report this estate because enough is enough!

No appropriate response from the company to my request and concern.

Paul Parsons, Resales Legal Amin. was readily available and kindly sorted an issue for me.
5 star service for sure.

I am giving 5* to Humaa from Trinity, not Trinity as a company. She was extremely prompt in responding.
Did not try to camouflage her finding but responded honestly about the mistake and got it resolved. Never have I had such good service from here.

Deeply frustrating experience. Poor communication, slow response times, and little to no accountability. Issues drag on unresolved while costs continue to rise with minimal transparency or justification.

This highlights a much bigger problem, property management companies operate with far too little oversight. The lack of meaningful regulation is allowing standards to slip, and customers are left to deal with the consequences.

It Is time for the UK Government to take a serious look at this sector and introduce proper regulation, accountability, and minimum standards. Managing people’s homes and money demands far better than this.

I have been at Merrifield Ct Welwyn Garden, my manager Lois Gibbs does her best, I believe her hands are tied by her superiors who remain in the shadows without facing up to the issue's at our site . On 25 Nov I was the recipient of a flood from 2 floors up!!! I still have not received a senior manager to see me and explain the procedure that followed the disaster No emergency procedure was in. place.i was left no electricity, no internet It was 3 weeks before they sent an electrician round where he found water in my fuse box I could have been electricuted or we could have had a fire! My contents insurers came out in2 days, condemning my kitchen equipment as it didn't pass the pat test, of coursenot as there was water in the fuse box ! Took things away, small things dumped . Lots of estimates after this from various contractors, finally told work would be done very good co., however I was to move out!!! No help to find a acomodation, I then said I could do the work myself as I have done this sort of thing before with good builders. I have been offered a derisory offer even saying it would attract vat? Good luck to all of you out there, in our ser ice charge it i cludes buildings insurance ha! Advice get some quick as there's doesn't cover real emergencies. I have had to cancel serious operation twice as this matter is still bot settled and no serious manager or director has been to see me i don't even know their names Great job eh!take their salaries .Phone and listen to their .mission statement when you call, I feel sorry for the ordinary sfaff who take the Flack for these executives. I am nearly 79 and have always paid all their charges,.my family is now so annoyed we are taking legal advice ,Trinity your choice, want this I am so angry now don't care about the Damage.Sorry for Lois our manager she has tried they have hidden behind her . Jenny Friedman Merrifield Ct

Note they haven’t sent a response as promised below nor can I get hold of anyone on the phone. Iv had to pay it now because they are holding us to ransom because unless we pay it we can’t remortgage and they no that. We still can’t get hold of them or get this sorted.
Its surprising we can’t get hold of anyone seeing how 80% of the charges they keep putting up are for management and yet no one is managing it clearly. I am in the process of seeking legal advice and enquiring with the governing body as this is holding up the mortgage. Has anyone else had a bad experience with trinity.
Dear Sir/Madam,
Re 6 Hodgetts View [ITR:7D0F84-30261]
I write further to my previous correspondence regarding the removal of my name from the above account with Katy name remaining on the account.

For the avoidance of doubt, this request does not constitute a transfer, resale, or assignment of the account, but merely the removal of my personal association with it. As such, I dispute the justification of the £342 fee being demanded, which appears disproportionate and unreasonable for what is, in effect, an administrative amendment. Under UK government guidelines an administrative change should not exceed £50 to deemed reasonable.

I would also like to add this matter has now been ongoing for in excess of six months, during which time my legal team and I have made repeated attempts to resolve the issue, including unsuccessful efforts to contact your office by telephone.

Please treat this email as formal notice that I require my name to be removed from the account within 14 days of the date of this correspondence.

Should you fail to comply, I reserve all rights to pursue the matter further, including but not limited to seeking independent legal advice and taking any appropriate action to protect my position.

I trust this will not be necessary and that you will resolve this matter promptly.

Yours faithfully,

Edward Williams

I had an urgent matter I needed to address. Filled in the complaint form, and Trinity kept ringing me until they go hold of me. Really impressed.

Trinity staff have not always been quick to act on queries. But Humaa Hamid was helpful and has been able to ensure that my Trinity account details are now correct and up to date.
Many thanks

As always this company fails on their side to provide serves paid for. Out of the many, they put out a notice that we won't have water for 4 hours on the 16th march 2026. We all saved water for the day but nothing happened. Then on the 17th March 2026 the water stopped running from morning. There was no notice for us the elderly and infirmed that they have changed date. As i write now being 18th March 26,we still dont have water. And Trinity is not doing anything concrete to get us out of this mess because they have a culture of ignoring residents. For example the lifts to the basement that leads to the bin wasn't working for almost 2 weeks, this company didn't find it necessary to communicate with residents, especially with with us the elderly and infirmed, Trinity treats us like animals. For example, when report things to their ground staff, they do nothing and make you feel stupid for reporting things down to the cleanig of our comunal corridor. This is my 6th year in this property and the experience is not good . This property is at 40 Barking Rd E16 1EQ.

We have lived here 17 years and have seen a succession of property managers but Zahra Lyamani is the best we have ever had on our site here in Tunbridge Wells. She is outstanding, efficient, professional and caring. She always replies to emails and deals with the issues involved quickly and expertly.

Magda was very helpful to assist me with a payment allocation.

Avoid this company at all costs! They do not pay their supplies! They are a scam company! Wish we had check out their reviews on here and Google, clearly been scamming people for years!

The lady was helpful and sorted my issue out efficiently

Awful!!!! Works not done, random costs chucked out for different things, rude customer service…the list goes on!

They broke my lock in the process of checking my front door for fire safety. I only noticed because my lock stopped working around the same time as there had been an "inspection". When I called up to find out why I hadn't received a warning letter, they told me that my door "probably hadn't been inspected" even though I received a letter to say that all doors in the apartment would be checked. I ended up having to pay for a new lock (which I have my receipt as evidence) as well as a £275 fee for "fire door remediation". Liars and thieves. Avoid at all costs. I'm writing to my local MP about the extortionate service charge, despite a very poor service, even the windows haven't been cleaned in God knows how long. I advice people to contact the Leashehold Advisory Service and will be looking at getting rid of them.