Trinity Estates Avaliações 

Ann was exceptional and knew exactly what to do, and who to contact immediately! Thanks

I have had my issues with Trinity previously however I want to take the time to give credit to one of their brilliant Customer Accounts Advisors, Magda Zywina. She is very helpful, pragmatic and efficient. She has been incredibly helpful and deserves credit where credit is due! I hope that more advisors can be like Magda because she is an asset to Trinity. It can be slow and frustrating trying to resolve issues but she was just fantastic and so fast at responding to everything. Thank you Magda, I hope to deal with you every time I need help because you are excellent!

Do not use this company. We have had to terminate their management contract for being in continuous breach of their obligations. Essential building repairs were completely ignored, as well as poor maintenance and cleaning of common areas, Overall, the level of service and professionalism has been extremely disappointing.

Absolutely terrible company to deal with and manage properties! massive price hikes every year and quality of work being delivered getting poorer. This firm is just crooks in suits taking all they can off people and offer very little in return. my advice to anyone who has this firm as their management company is to set up a right to manage and get rid of them, they will lower your property value year on year with the price rises and their incompetence in managing basic maintenance. il never look at purchasing property if these people are involved in anyway . AVOID!

Responded promptly to my request. Arranged for the work to be carried out within 14 days. The work to the overgrown tree was carried out in a satisfactory manner. I have no complaints about the service provided on this matter. Special mention to the Property manager who kept me informed of the expected timeframe.

I was pleased to get an immediate answer regarding my queries and clarification.
Normally the company is not user friendly for their clients

Absolute disgrace of a company, they would appear to have lost HUNDREDS of pounds of my money and yet no one seems to be interested. All to cut one piece of grass every blue moon.

Can never get through to them on the phone, is anyone even there. Hopeless.

Contacted the company at 6.15 yesterday about the main block door lock entrance broken anyone can get in took 2 calls from the company that evening explaining what was wrong with door lock ! Onto day 2 nothing I call the company and apparently maintenance will be out Tuesday morning I explained I m a single female on my own and the whole point was keeping safe in a block that is only accesable to residents ! Clearly not bothered and cannot understand when you can get a locksmith out within an hour all this company is interested in is money not caring for the sight or the people in it!

Spoke to Vicki Dunkley she solved my query in a professional and timely manner, explaining everything I needed to know.

Hamaa was very helpful and great to deal with in changing a number of service charge direct debits to our new bank.

Extremely disappointed with the lack of communication form Trinity Estates and their overall management of properties.

I have sent multiple emails regarding serious building safety concerns identified within a Fire Risk Assessment, including questions relating to fire safety remediation, external wall investigations, and historical FRA documentation.

My initial email provided a 10 working day response window, followed by a further 5 working day deadline in my follow up email. Despite this, I have received no acknowledgement or response whatsoever.

Leaseholders deserve transparency, particularly when matters may impact resident safety and mortgaeability of the property.

A simple acknowledgement would have gone a long way. The error is in the property manager who has not responded. Therefore I kindly ask that you do not revert my frustrations back to them as I have little faith in their proactiveness.

Useless company and its people in it they sound like they couldn’t care less! Not professional at all probably individual picks from the Getto lololol seriously utter disrespect for housing occupants who want value for money I know for a fact our area not happy I for one still waiting for a reply as to the shithole of a property that is disrespecting managed property. They know they’re in-regulated so they know they can provide shit service !

Spent over 15 minutes holding before giving up and spending another 5 minutes responding to an incomprehensible email I'd received. You responded with a one line email that explained you wanted screenshot to prove my claim I'd sent you payments. So I've had to spend another 10 minutes providing evidence that your company is incompetent. Your attitude and customer service implies contempt for pesky customers.

This is a truly awful company. Not only are their services substandard and overpriced their customer service staff simply will not budge not compromise on anything.
I truly hope the UK government quickly legislates against companies like this that are exciting customers through the 'fleece-hold model'.
They are charging me nearly three times the annual fee for a 'management pack' that I can almost guarantee is 90% auto generated.
When trying to complain via email I was told I hadn't followed their process and therefore they couldn't accept it via that channel.
Unbelievable. Avoid at all costs!

Vicky was super efficient and extremely pleasant

Our communal front door lock got stuck at 5pmand we could not get any one who knew the building or the address to get an emergency workman to visit.
After 30 mins on the phone still no action.
Utter shambles.
Just proves that Trinity Estates is not fit for purpose.
Over charging and under delivering.

I was assisted by Customer Accounts Advisor Humaa Hamid for my query, whom gave a prompt response. I thought I'd have to wait for 10 working days, which is not the case. Much appreciated!

A speedy and helpful reply from Humaa to my query.

Trinity appear completely unable to deal with anything outside their basic day-to-day remit. If I could give Trinity's current level of service zero stars, I would.

As residents, we've spent months trying to get responses on a number of important issues, including a fallen electric vehicle charger that has been lying on the ground for over 10 months. Despite repeated reports and follow-ups, Trinity simply do not respond.

The level of service has been shocking. This complaint has been escalated to senior management, yet I have still received no meaningful response, even after making it clear that I intend to take the matter to the Property Ombudsman.

The overwhelming impression is that issues are passed endlessly around the organisation, with no ownership, accountability or clear communication. From our experience as residents, Trinity are failing to provide the standard of management we would reasonably expect, and the company is in serious need of improvement.