trivago Avaliações 

Got a case number because you carn't ring them no response after numerous atemepts

Terrible customer service. When i had an issue with my booking I had to keep chasing them, it created unnecessary stress and anxiety. It aso cost me money because they never got back to me in time. Terrible experience!

Do not trust this platform. I used the Trivago website to book a room at the Coral Dreams hotel. I completed the entire checkout process directly within Trivago’s own interface, believing I was booking the exact property advertised on my screen.Instead, Trivago secretly routed my payment and booking data to a third-party partner (TravelUp), who immediately issued a confirmation voucher for a completely different, inferior, and worse-rated property called Paraiso Del Sol Apartments.

When I contacted customer service to fix this clear case of false advertising and breach of contract, Trivago claimed that because they are "just a search engine" and passed my money to TravelUp, they have zero responsibility to fix the mistake, even though the entire transaction happened on their platform.

Avoid Trivago at all costs. Book directly with the hotel websites, or use a platform that actually takes responsibility for the hotels they sell you.

Terrible got to my hotel and they told me Trivago had cancelled the booking which I assure you I did not do and they showed me an email where Trivago had asked him to cancel but there was no reason or anything given, then I phoned up to try and resolve not much help really cuz when they finally did answer they said someone else will phone you back in an hour and that never happened, now currently in the process of emailing them but trying to get a refund as I just had to book with the hotel on the day

The prices shown on the search page rarely matched what I actually had to pay at checkout. The filters aren't very accurate either. Booking took almost an hour to confirm.

My husband booked Beach Walk Hotel in Newquay. This hotel does NOT EXIST. It’s in Dubai. Avoid Avoid Avoid Trivago as it’s full of scam hotels. We now can’t get our money back. How is this website even legal as they don’t take any accountability for scams!!

I looked to compare price for a hotel in Boddelwydan North Wales, there comparison came back for a hotel in Warwick. Hundreds of miles away

I did check trivago and booked with a Suffolk spa hotel £173 cheaper than booking.com. The next day I found another website £200 cheaper than algotels , £373 cheaper than original website . Was devastated . I contacted trivago anbout best price guarantee. They did nothing. Washed their hands of it and passed me onto algotels who said they’d look into it but did nothing. Won’t do it again

Appalling booking system. Tried to book took me to a site booking directly with their trusted partner Algotels - a fully owned subsidiary of the Trivago N.V.

Got an error message to call +1 (871) 921-3348. The number is unavailable. Avoid Trivago and Algotels. Too many bad reviews.

I booked a hotel room. The reception had no record of my booking. After 3 hours waiting for the confirmation to arrive, during which time I repeatedly emailed and called Trivago, they said the booking was not successful and refunded my money. By this time it was 1am and I had no option but to book a room at the walk-in price, over twice the amount Trivago had offered. I feel let down and duped by Trivago. I will never use them again.

Forcing me to create an account to view quotes!
Why have Trivago changed the way the app works? It’s awful. No more quick quotes.
I am now using an alternative search tool.

I found a great deal, to stay at the morritt arms greta bridge. Wonderful, a lot cheaper than other sites. So, I pressed the button to " view the deal " ..... Doesn't work. Tried 4 times, nope, nothing, nada. Frustrated, annoyed, delete the site from my tablet. Not before writing an honest review of a CON.

I rarely leave negative reviews, but my experience with Trivago’s customer service over the last few days has been extremely disappointing.

On 29 June, I accidentally booked a room at the Thistle Holborn for the following weekend instead of that night. I realised my mistake immediately and, rather than cancelling my trip, I booked a second room at the same hotel for the correct night.

I contacted Trivago straight away and was told that if I could get written confirmation from the hotel agreeing to a refund, Trivago would process it. The hotel kindly provided that confirmation, and I forwarded it to Trivago on 30 June.

Since then, I’ve contacted customer service four times by phone and email. On two separate occasions, I was promised a follow-up email summarising the conversation and next steps, but neither email ever arrived. I’ve had no meaningful response to my refund request, despite providing everything that was asked of me. The only email I’ve received is a customer satisfaction survey.

I also paid extra for the VIP customer support option, which added no value whatsoever.

This has been an incredibly frustrating experience. Unless this is resolved within the next 24 hours, I won’t be using Trivago again, and I certainly won’t be recommending it to friends, family or colleagues. The issue itself was a genuine mistake, but it’s the lack of communication and follow-through from customer service that has turned it into such a poor experience.

I have never before felt compelled to report a company to both Trading Standards and the Advertising Standards Authority, but my experience with Trivago and ZEN Hotels has left me with little alternative.

I paid £1,441 for accommodation that was advertised on Trivago as suitable for 2 adults and 2 children. After my payment was taken, ZEN Hotels issued a booking confirmation for 2 adults only. I have screenshots of the booking process clearly showing that I selected and paid for accommodation for 2 adults and 2 children.

To me, this is not a minor administrative error. It is a fundamental discrepancy between what was advertised and what was ultimately supplied.

When I first contacted Trivago, I was directed to ZEN Hotels. After numerous emails and telephone calls, ZEN Hotels refused to refund me or rectify the issue, despite the booking confirmation not matching the accommodation I had selected and paid for.

Having reached a dead end, I returned to Trivago for assistance. I was assured that I would receive a response within 48 hours. That was 10 days ago, and I have still not received any meaningful response. Trivago provides no customer service telephone number, leaving customers entirely reliant on email communication, which, in my experience, has been ineffective.

I believe I entered into this contract on the basis of advertising that represented the accommodation as suitable for 2 adults and 2 children. The confirmation issued after payment was materially different. In my view, neither company has adequately addressed this discrepancy or taken reasonable steps to resolve it.

As a result, I have:

Reported the matter to Trading Standards.
Submitted a formal complaint to the Advertising Standards Authority regarding what I believe to be misleading advertising.
Initiated a Section 75 claim with my credit card provider.

These formal complaints should never have been necessary. A prompt investigation and resolution from either Trivago or ZEN Hotels could have resolved this weeks ago.

The most disappointing aspect of this experience has been the complete lack of accountability. Rather than taking ownership of the issue, each company has redirected me to the other while £1,441 of my family's holiday money remains tied up. Meanwhile, my children are asking whether we're still going on our summer holiday, and I cannot answer them because neither company is prepared to resolve a problem that they created.

If you are considering booking through Trivago or ZEN Hotels, I strongly recommend taking screenshots of every stage of the booking process and checking your confirmation extremely carefully. My experience has shown that what is displayed before payment may not correspond with the booking confirmation issued afterwards, and obtaining assistance if something goes wrong has been exceptionally difficult.

Should either Trivago or ZEN Hotels now choose to investigate this matter properly and provide an appropriate resolution, I would be happy to update this review to reflect that. Until then, based on my experience, I cannot recommend either company.

Do not book anything through trivago. If you have an issue, they just pass you on to the third party booking company. In my case it’s Zen hotels. They booked me a premier inn room last night in Kilmarnock , sent me an email congratulating me on my first zen booking . The email had a booking number and the hotel name and address ( no postcode ).
Got there , no room booked, hotel full.
Showed the reception the booking number, she checked it along with checking the hotel details. She advised it was the right hotel I was at. She spoke to head office. Asked to see the booking again and it had vanished from my phone.
10 mins later, I got another congratulation on booking my first hotel with Zen hotels. It was for the same price, but a premier inn in clacton on sea ( 400miles away)!
Complained to zen, who insist I booked a room in Essex, even though I’m up in Scotland . Absolute scam and you can’t contact trivago as they direct you back to zen.
I will never use trivago again, and I use them all the time. No point in speaking to my bank either as it was under £100.
Zen hotels are based in Cyprus apparently . Surprise surprise, another foreign scam company!
Do not use!
Had the same issue when I got re directed to a company called Stay for long last year. Still haven’t had any money back and talking to the premier inn is a waste of time. They again, pass you back onto the company that’s scammed you!
Today’s society is down the pan. Trust nobody!

I booked a hotel in Great Yarmouth. It was like a war zone disgusting filthy dirty and we couldn’t stay the night after viewing the room. When I complained to trivago they never came back to me. My advice avoid this company.!

DO NOT USE THIS COMPANY....... TOOK OUR MONEY FOR HOTEL BUT THE HOTEL WAS FULLY BOOKED 12 MONTHS AGO. NO ONE CAN BE CONTACTED TO GET A FULL REFUND......

Det godaste smörebröd, 2 st med kvalité utöver det som brukar serveras i Helsingör. Tillmötesgående och vänlig personal.

Jeg har ofte brugt trivago til mine bestillinger af mit hotel.
For det meste har det været nemt og lige til.

Jeg er dog skuffet over seneste oplevelse.
Jeg har efterspurgt tilbud på Hotel til vores kommende rejse til ca 11 personer. Her fik jeg et tilbud fra Trivago som lignede meget de andre platforme. Min familiemedlem som ikke brugte Trivago, valgte at downloade appen og det tilbud som hun fik var 4.000 kr billigere end det jeg fik.
Jeg synes det er lidt ærgerligt at jeg som flittigt bruger Appen ikke får den bedste pris, men en ny som lige er blevet oprettet i Appen får en markant bedre pris. Det er ikke i orden.