trivago Avaliações 

Used trivago via Google to book a hotel. Received an email 3 hours later saying the booking couldn’t be handled. In 15 years of booking using sites like hotels, booking, Expedia, Airbnb and others, I’ve never had this happen.

I tried Trivago to book several hotels and each time it was cheaper to go direct.

I’ve booked through Trivago twice because it came up with unbelievably cheap prices for hotels. On both occasions what I booked and paid for was massively different to what I actually got when I arrived at the hotel. On both occasions the hotels were listed as having free on-site parking, which turned out to be a lie and caused significant logistical problems and extra expense. In fact the only places to park for more than one night were unsecured parking spaces a long distance from the hotels which cost almost as much as the rooms themselves. There wasn’t even a space to drop luggage at the hotel before going to find parking. In one case Trivago got the name of the hotel completely wrong and I had to guess which hotel I had been booked into after walking up and down the street three times. The rooms were absolutely nothing like the images in the booking. One was very much smaller and had no heating or air conditioning, nor any of the other facilities listed that I was relying on. The other wasn’t a standard room at all but an unmade bed in a dormitory. There was absolutely no indication of this in the booking and in both cases the hotel staff could not have cared less and were clearly pretty tired of having to deal with all the constant complaints from bogus bookings.

Firstly, the Trivago TV ads have annoyed me for as long as their ads have been running. They give you some minor celebrity in his own head telling you you could have got a room cheaper with Trivago.

What they don't tell you is he's comparing apples with avocado's.

I want to draw your attention to this: Mercure Hotel, Paignton.

Book Direct with the Hotel:

Privilege Superior Room, 1 double bed, with bay view. Date from the 8th of August to the 12th of August. £561.61 for room only.
B&B £626
Half Board- £1051.20

Book same room, same period with Trivago

£624.00 Room Only

B&B - £696.00

Half Board- £1168.00

Now I have given you the like for like prices. Why would you bother with Trivago? Don't bother checking Trivago in the future. They can only afford TV advertising because of you and the extra money they are charging you.

I have selected the dates as that is the weekend we are looking for.

Don't trust Trivago or a German football coach (who didn't get the call to run their national side) when they tell you anything.

I got scammed by Algotels which I found & used via Trivago website. You think using a company as big as Trivago you would be safe? Not at All!!

DO NOT USE THIS COMPANY

When making a booking for a bargain hotel I was not expecting the addition of a compulsory tip.

The whole concept of gratuities is all about awarding good service and definitely not a tax.

What is even more offensive is that having had to cancel my booking Trivago still kept the "tip"

Avoid Trivago they are simply dishonest despite what the man with the painted white teeth says.

Doesn't seem like a firm that you can trust to me.

The advert is so annoying

They froud and big lair all of ther staff i have ring them to provide me booking refrinse i been told to put on hold so they can ring to hotel to confirm she come back after 5 mints told me the off8ce is close have to rinh then on working hours next day i ring agin and told one of stof to chase it up she told me wen i put my phone down she will chase them up she cant ring them wile im on call but dont get it how come she ring yestrday wen i was on call i been chasing up for 5 day amd end up canceling it not woeth ti play with it and spoil your holiday

Leonardo Tower Hill stayed 29 to 31 May
I reported that the shower wasn't draining away (as was the sink) & had flodded the bathroom. I did this 1st thing in the morning & was told that maintenance would deal it. I reported it again a few hours later and again a few hours after that before I went out stating I needed to use the shower on my return. Several hours later the shower & room had not been touched, upset at the lack of any resolution to my issues I went to reception to be told again that maintenance would be informed. I was sick & tired of false promises & asked to speak with a manager who I informed that if the shower could not be repaired I would need to be moved as my shower had been reported earlier that morning. Eventually a maintenance employee turned up to put some drain cleaner down & informed me it was repaired, IT WAS NOT! I have never been in a hotel with such a shoddy regard towards customer care, I was very disappointed by their lack of care for the sanitary needs of its guests.

This Company should not be trading as it refers bookings to third parties without customers consent..I am not a practicing solicitors , but questions must be asked about there trading practices.....

You will find them a total waste of time and hold little weight with Hoteliers.....

Too many cowboy booking agents out there & not enough Indians....

I booked a hotel in good faith. I tried to discuss the booking with the agent just after on 'chat'. The unprofessionalism and dishonesty were beyond words! How can the booking be trusted? Its can't!
Truvago were completely unhelpful.

Trivago is simply a middle man so drive up prices. They actively direct you to where they want you to book and make it difficult to get prices or availability for others. Finance driven and the customers can come second. Wish they would quietly go away

La pire pub de tout le Web et la tv réunie, doublage de daube, même une IA ferait mieux. C'est ce que j'appelle une pub repoussoir. Changez d'agence !

Terrible hotel wee left 1 day early because of noise and station hotel inn alness had a wedding so couldn't get an evening meal manageress was terrible a very bad hotel with a bad attitude and very bad service I would like too give hotel 0 stars and trivago no one intrested

Made a mistake on my booking dates and tried to contact the booking company within 5 minutes of the booking. I have contacted 20+ time with no reply.

Advertising should be banned for the likes of these charlatans. They are greedy, deceitful parasites, lying about prices to fool travelers. Google allows them to advertise fake prices, then as soon as you visit their scheming corrupt website, the prices are almost double or more. Then, being unethical as they are, they say it's because of demand or some other lie. These people are outrageously corrupt. Trust pilot are equally as guilty because if you write the truth, they refuse to publish your review. Book direct.

If I could give no stars I would. Trying to get a refund out of these is like getting blood out of a stone. The hotel we stayed at has agreed for the refund and Trivargo have stated the refund has been processed. This was over two months ago. The hotel and myself cannot now get in touch with Trivargo. They’re ignoring all emails and I’m out of pocket but will still keep trying

Saw the advert (Jurgen!) and after years of using booking.com decided to give it a go. Yippee, a cheaper price for a wonderful 'Swim up Superior' room at Hotel Cadiz Bahia. Received a confirmation email describing all the details of the room I'd booked.
That's where the good news stops. Turned up at the Hotel and they said sorry but the booking partner didn't request a 'Swim up Superior' and we don't have any available. Called Trivago and they said we'll look into it. They then said, we've looked into it and there's nothing we can do about it. However, we've escalated your case to see about a partial refund or compensation.
AND THEN NOTHING, TOTAL SILENCE!
Back to Booking.com it is then.
Update - we did eventually receive a partial refund but no apology or compensation for the disappointment of not getting the room that we paid for.

I book a hotel from trivago and I had lots of problems and I can’t contact them for my booking problems is not 100 percent trustworthy company

Delightful waterfront location, friendly helpful staff and varied restaurant menus options to indulge in. In the best possible sense a quaint location off a very narrow street this small bijou hotel is a treasure. Breakfast offered a choice of foods to suit all tastes whilst the evening meals offered fresh Cornish seafood and fresh food options with some unusual flavour options.