We had an excellent experience with Trunk Logistics. Jay, Amin, and Raj were outstanding from start to finish—professional, efficient, and genuinely careful with our belongings. They packed up our ent... Ver mais
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Veja o que dizem as avaliações
Absolutely top-tier, from start to finish. Having moved 4 times in 7 years, this has by far been our best experience, wish we'd used Trunk for the other moves too! We had a lot of fiddly and frag... Ver mais
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I was very anxious about moving. On the day, the team of movers comprising of Matt, Dan, Marious and Julian arrived earlier than planned which expedited the move. They kept reassuring me through o... Ver mais
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We had a great experience from trunk logistics at a very stressful time. Having to go into rented because of problems with our onward chain. Trunk logistics from the first intro telephone call to th... Ver mais
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Detalhes da empresa
Escrito pela empresa
Focused on providing smarter moving and storage solutions, we are here for you every step of the way. With over 25 years experience of the removal industry, we not only have the knowledge but the passion to ensure your move goes as smoothly and as stress free as possible. As well as removals, we have a thriving storage section that covers two sites.
Informações de contato
Unit 54, RM17 6ST, Grays, Reino Unido
- 0330 998 8282
- info@trunklogistics.com
- www.trunklogistics.com
4,8
Excelente
1 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What a stress free move
I have to say the two chaps who did the move for my son out of my house to his new house was professional and nice with it…. very caring about the items going on the van and covering the most at risk of getting damaged and careful of the walls and areas around them in both my house and in his new home.
Thank you for doing a great job and making it a good experience.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind words Paul! We're really glad to hear that the team made your son's move a smooth and positive experience. It's great to know they handled everything with care and were mindful of both properties throughout the day. We'll be sure to pass your lovely feedback on to them. Thanks again for choosing Trunk — we're so pleased we could help!
Excellent experience
Lenny, Daryl, Simon and Kieran did a fantastic job moving our house. The whole house was packed and moved in one day very efficiently. They were courteous and we really appreciate their hard work. Thank you for helping us we would highly recommend.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your lovely review Meera! We’re delighted to hear that Lenny, Daryl, Simon, and Kieran made your move such a smooth and efficient experience. It’s great to know the team’s hard work and courteous approach stood out. We truly appreciate your recommendation and are so glad we could help with your move. Wishing you all the best in your new home!
Massively let down
Massively let down. Everything seemed great and got such a good first impression of the business so decided to proceed and asked how this works. Got advised to confirm the provisional date and then call at exchange to confirm. When I have called to confirm we have exchanged to then be told the company can no longer help and are fully booked is beyond stressful having just exchanged and has ruined what should have been a happy day.
Pointless booked a provisional date with people if without warning you allow others to book over that date with no call or warning we are getting booked.
I followed exactly what I was advised to do and started the process 2 months in advance to avoid this situation.
We spoke on 17th July to confirm the date which had not changed and called 10 minutes after exchange as advised to.
Very poor service and massively let down.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you for your feedback. We’re sorry to hear about your experience and appreciate the opportunity to respond.
We understand how stressful moving can be, especially when tied to the uncertainties of buying and selling a property. To clarify, we operate our bookings on a first-come, first-served basis. While we’re happy to pencil in provisional dates, we unfortunately cannot guarantee availability until a move date is fully confirmed. Many customers experience a gap of up to 30 days between exchange and completion, and as a business, we’re unable to hold multiple dates without confirmation, as we must also accommodate other confirmed moves.
We always advise customers to call and double-check availability before agreeing to a completion date with their solicitor or agent. We’re sorry if this wasn’t made clearer in your case.
We’re truly sorry we couldn’t assist you with your move and wish you all the best settling into your new home.
Orwell to Everton
Matt, James and Shaun worked really hard all day long with good chatty banter.
They were punctual, took great care of our belongings and left everything where it needed to be when we got to our new home
31 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind words Lynn! We're glad to hear that Matt, James, and Shaun worked hard while keeping the day enjoyable with their banter. It's great to know they took good care of your belongings and made sure everything was placed just right in your new home. We really appreciate you choosing Trunk and wish you all the best in your new place!
Fantastic team - highly recommend
Courtney, Wayne and Dani were brilliant. They made what was a stressful and emotional day relocating as easy as it could be. They had personable but professional manner, were punctual and efficient all with a smile on their faces. We couldn’t have had a better experience, thank you.
29 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your wonderful review Laura! We’re so pleased to hear that the team helped make such a stressful and emotional day feel easier. Their friendly yet professional approach is exactly what we aim for, and it’s great to know their punctuality and positivity made a difference. We really appreciate your kind words and are grateful you chose Trunk for your move!
I never actually got around to using…
I never actually got around to using Trunk as my exchange date and completion date kept moving but Pat went out of her way constantly to continue to try and accommodate me in what was a super stressful time. I cannot vouch for the removal guys themselves, but I had Pat trying to choreograph and manage my anxieties all the way through the process. As the first port of call, I thoroughly recommend her… she is, I imagine, like the fifth Beatle…doesn’t get the limelight, but deserves every bit of it. Big ups Pat. Thank you for all your efforts. What a star.
28 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind and thoughtful words Peter. We're sorry things didn’t work out with the actual move, but we're genuinely grateful you took the time to share your experience.
Pat will be absolutely thrilled to read this – she truly is the unsung hero of many moves, your comment couldn't be more perfect! Supporting our customers through the ups and downs of moving is what we’re all about, and it means the world to hear that Pat made a real difference during such a stressful time.
Wishing you all the best in your new home and if you ever need us again, we’ll be here.
Polite and careful team
Great delivery team (Kayne, Luca and Harry) who were very thoughtful and careful. Good communication of arrival time. A few items damaged in storage (not by the team) but Kanye was up front about this and explained that the office will be in touch about it.
27 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you for your feedback! We're glad to hear that Kayne, Luca, and Harry provided careful and considerate service, and that communication was clear throughout the delivery. We're sorry to hear about the items damaged in storage, but we appreciate your understanding and are glad Kayne kept you informed. Our office will be in touch to follow up and make sure everything is properly addressed. Thanks again for your trust in us!
Dan and Wayne were amazing
Dan and Wayne were amazing! Excellent work ethics, friendly, professional and just great at what they do. I would recommend 100%. Very happy with their work, they work so well together, it makes such a difference.
26 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you for your lovely review! We're so glad to hear that Dan and Wayne made such a positive impression. Their teamwork, professionalism, and dedication really do make a difference, and it's great to know their efforts were appreciated. Thank you for the recommendation – it means a lot to us.
Absolutely fantastic experience using…
Absolutely fantastic experience using Trunk Logistics ! Can’t rate the service high enough to be fair - Danny , Matt , Amin and Mike were all brilliant and so helpful and patient while we had to wait for keys . Very professional!
25 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your positive review Nick! We're thrilled to hear that Danny, Matt, Amin, and Mike made your moving day a great experience. Delays like waiting for keys can be stressful, so we're glad the team could make things easier with their patience and professionalism. We truly appreciate your kind words and support!
Trunk Are A Great Removal Firm
Everything went smoothly on the day, nothing was damaged, Matt, Jay and Rodney were very professional and thoughtful, we can highly recommend
22 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you for your wonderful feedback Dave! We're glad to hear everything went smoothly and that the team provided a professional and thoughtful service. It's great to know your move was damage-free and stress-free. We truly appreciate your recommendation and hope to help again in the future!
Packing and moving
We recently used Trunklogistics for both packing and moving, and we couldn’t be more impressed with the service provided by Mike, Amin, Mirek, and Bart. They were punctual, professional, and handled everything with great care—from carefully packing fragile items to efficiently moving heavy furniture. The entire process was smooth, well-organized, and stress-free. We highly recommend their team for a reliable and high-quality moving experience.
24 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that the team provided you with such a smooth and stress-free move. Our team takes great pride in delivering careful, efficient, and professional service, and it's always rewarding to hear when that effort makes a difference. We truly appreciate your recommendation and hope to assist you again in the future if the need arises!
Great Experience Professional Company
I’m excited to share our recent moving experience, which went off without a hitch! From start to finish, the team; Luca, Courtney, and Kane made the process seamless and enjoyable.
They were incredibly polite and handled all of our belongings with the utmost care. When it came to reassembling our furniture, their service was top-notch. I especially want to highlight Courtney, who truly went above and beyond. His calming presence and insightful advice kept us in good spirits during a hectic time, especially as we were racing to get the keys.
With Courtney leading the way alongside Luca, everything was coordinated beautifully, making the entire process so much easier for my family and me.
Thank you to the team for an outstanding job!
7 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for taking the time to share your experience Harry! We’re absolutely delighted to hear that the team made your move seamless and even enjoyable—no small feat during such a hectic time!
Your kind words about Courtney’s calming presence and leadership really mean a lot, and we’re so pleased he was able to offer both practical help and reassurance when it mattered most. We’ll be sure to pass along your appreciation to the whole team.
Thank you again for trusting us with your move—it was a pleasure to support you and your family, and we wish you all the best in your new home!
Great service
Dan, Kaz and Kiran were so respectful of our belongings and extremely fast on packing.
Dan and Kaz moved us the following day to Norfolk in very warm weather but nothing was ever a problem for them. They made us feel at ease with the move which was emotional but they were so kind especially Dan always asking if everything was ok. From the start to finding Trunk logistics online, to my video call with Gary, then dealing with quotes with Keiran everyone was so patient and efficient.
18 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind words! We're thrilled to hear that the team made your move as smooth and stress-free as possible. We know how emotional moving can be, and it means a lot to us that they helped you feel at ease throughout the process—especially in such warm weather! We’ll be sure to pass on your lovely feedback to the whole team. Your trust in Trunk Logistics is greatly appreciated, and we wish you all the best in your new home in Norfolk!
Prompt and helpful
Prompt and helpful. Responsive over point and email. Decent value versus similar services
Removal crew were good. My only small complaint was that they did not label boxes for room or contents or prompt me to do so
Delivery crew into my new address were excellent and super helpful. Thank you to Kieran Dan and Kaz
17 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your feedback! We're glad to hear that you found our service prompt, helpful, and good value compared to others. We're especially pleased that both the removal and delivery crews made a positive impression. The team will be thrilled to hear your kind words!
We really appreciate your note about the box labeling, and we’ll take that on board to improve the experience for future moves. Thanks again for choosing us, and all the best settling into your new home!
Easy and stress-free move!
First big move for us and the movers (Matt and Lee) made it very easy for us. Both worked non-stop. No damage to walls or belongings! Thanks!
17 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your positive review. We are really pleased everything went smoothly and wish you all the best in your new home.
A home with many fragile items, well packed and cared for
We were very happy with Aaron, Lennie, Archie, Sean, Jay, and Lee. They took real care with our many goods, carefully wrapping delicate items, and maintaining that level of care as the day wore on. It was a tough job, with lots of art and antiques, and they gave it the time it deserved and required.
Lenny and Aaron in particular impressed us as really skilled and careful.
The whole team were friendly, fun, and seemed to get along well with each other. We enjoyed having them with us over the three days.
14 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your thoughtful review! We're delighted to hear that the team took such great care of your belongings—especially with the more delicate and valuable items like your art and antiques. We’ll be sure to pass on your kind words to the whole team, and especially to Aaron and Lenny for their standout efforts.
It’s wonderful to know the team’s professionalism, friendliness, and camaraderie made the three days a positive experience for you. We really appreciate you taking the time to share your feedback, and we wish you all the best in your new home!
Great service and an excellent team.
Great service. Staff were always helpful and friendly. Our crew on the day were Danny, Ricky and Matt. They arrived on time, and the move was completed quickly and efficiently. They also gave us really useful advice before and during the move. Highly recommended!
14 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for the great review! We're thrilled to hear that you had a positive experience with our team. Danny, Ricky, and Matt will be especially pleased to know their efforts made your move smooth and efficient. We're glad their advice was helpful and that everything went according to plan. Thanks again for the recommendation – it truly means a lot to us! Wishing you all the best in your new home.
trunk logistics great with our removal
lee and Danny did our move for us
nothing was to much trouble
packed everything securely
very professional company
would highly recommend
Brian and Helen
11 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you for your great feedback Brian! We're so pleased to hear that Lee and Danny made your move a smooth and stress-free experience. It's fantastic to know they went above and beyond, packed everything securely, and delivered the level of professionalism we aim for. We truly appreciate your recommendation!
A* Service
Thank you to Archie and Courtney for making our move so easy and painless. I was moving my 89 year old mother and they couldn’t have been more patient and kind.
I would definitely recommend this company for keeping us up-to-date on every stage of the move. A*
4 de julho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your kind words Elizabeth. We're delighted to hear that Archie and Courtney helped make the move smooth and stress-free, especially during such an important transition for your mother. It means a lot to know they made a difference. We’re also glad you felt well-informed throughout the process. Your recommendation and A* rating mean the world to us!
You have got to use these guys
From start to finish the team were incredible.
quotation from Liam very straightforward and easy to understand. No hidden costs.
Kayne and his team packed our home and moved from Essex to Huddersfield while I was in Canada. Kept me informed every step of the way via video calls on WhatsApp.
Absolutely incredible team. Great team and great price.
I would totally recommend.
30 de junho de 2025
Avaliação não solicitada
Resposta da Trunk Logistics
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the entire process smooth and straightforward, from Liam's clear quotation to the move itself. The team take great pride in keeping our clients informed and at ease—especially during a long-distance move like yours. We’re so glad we could support you every step of the way, even while you were overseas. Your recommendation means a lot to us!
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