No support at all. No answer either by mail or telephone. In fact it appears now that the company has shut down in 2018. It is unbelievable that their website is still online, accepting paiements. In... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Im absolutely appalled at the single and double mattress i received from this company through an irisb voucher site! Firstly the two mattresses are completely different to what i ordered through t... Ver mais
comfortable mattress but the first one was exchanged as it dipped in the middle then the second one has also dipped. It is suppose to have a 10year guarantee but apparently this means you get a discou... Ver mais
A empresa respondeu
Do not buy through a voucher company as you will get some dodgy mattress. We received a mattress that was not fit for purpose and ended up in landfill as they would not even come and get it. It wa... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Trusleep are committed to offering the best value for money and the best quality memory foam mattresses you can buy in the UK today. Trusleep memory foam mattresses are only available online and direct from ourselves to you and come with a 10 year guarantee. All Trusleep mattresses are manufactured in the UK and exceed all UK safety and flammability standards. You will be shocked to know that there are many cheaper imported mattresses and indeed some more expensive ones that don’t! The best way to assess the benefits of Trusleep memory foam mattress is to try one. Order one today and you’ll be sleeping on it tomorrow night! You have nothing to lose and everything to gain as we offer a 30 NIGHT FULL MONEY BACK trial on all our mattresses. If for any reason you are not fully satisfied with your Trusleep memory foam mattress we will arrange to collect it and offer you a refund of the purchase price.
Informações de contato
PO BOX 456, BB2 9AR, Blackburn, Reino Unido
- 08456887001
- info@trusleep.com
- www.trusleep.com
1,7
Muito Ruim
28 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Trusleep
Good Afternoon Helen,
Thank you for your kind words, they really do mean a lot to us.
Kind regards,
Harry
Trusleep
Super comfy!
We have had 6 air flow mattresses over many years, firstly custom made when we were living on a narrow boat and now have one in every room in our house! All love our beds, and guests always comment on how comfortable the mattress is. Really lovely mattresses by a lovely bunch of people!
5 de fevereiro de 2017
Avaliação não solicitada
Resposta da Trusleep
Hi Beth,
All the team really appreciate the very kind review, thank you so much :-)
So happy that you're pleased with your new mattress, and our service too.
Hope to deal with you again in the future
Kind regards,
Martin
Excellent
I ordered a custom sized mattress and the customer service I received at the time of ordering and since has been exceptional. The mattress arrived very quickly and was of very good quality, everything I could have asked for and more. I would certainly recommend Trusleep.
Patricia Gray (HULL)
4 de janeiro de 2017
Avaliação não solicitada
Resposta da Trusleep
Hi Patricia
Thanks for lovely feed back we are really pleased that you are happy with your mattress and the service you received from us at Trusleep, we hope to see you again shortly!
Best Wishes
Harry
Guarentee Slip
comfortable mattress but the first one was exchanged as it dipped in the middle then the second one has also dipped. It is suppose to have a 10year guarantee but apparently this means you get a discount off your next mattress half way through that guarantee and not a free exchange as you would expect with a guarentee. Havent ever heard of such a strange thing and when purchased the guarantee was the reason I chose it. Needless to say I wont be taking up on the offer of money off my next one as I don't think this is fair with a guarantee promise in place.
27 de dezembro de 2016
Avaliação não solicitada
Resposta da Trusleep
Good Morning Liza,
I completely understand that you were not happy with the Terms and conditions of the Guarantee. Full explanation of the Guarantee is published on the website. We have adhere to the terms and condition of the Guarantee. As we replaced the mattress within the first two years of the guarantee.
I am sorry that you are not happy with the terms and conditions.
Kind Regards
Customer Service Department
Trusleep
Made 2 measure mattress
My DIY bed build in a box room left with the problem of a non standard size bed requiring a mattress to fit.
With the help of customer support I was able to size and order a mattress that fitted my bed.
When delivered I was amazed at the quality of the product which represented great value at the price.
Excellent customer service ensured that everything went smooth and I would recommend to anyone requiring a mattress of any size-standard or otherwise.
8 de dezembro de 2016
Avaliação não solicitada
Resposta da Trusleep
Dear Mr McLean,
Many thanks for your lovely review, it is greatly appreciated.
I am delighted that you are pleased with your Nightflex Mattress and I hope you are enjoying a good night sleep on the mattress.
I look forward to hopefully welcoming you again to our online store in the future.
Kindest Regards
Harry
Excellent
Recently purchased a bespoke mattress
Excellent customer
Delivered on time as promised
Great product "pain free sleep"
Great value for money
1 de outubro de 2016
Avaliação não solicitada
Resposta da Trusleep
Hi Henry,
Thank you Henry, we always try our upmust to provide the best product and customer service possible.
Your feedback is very much appreciated
Kind Regards
Customer Service Department
Trusleep
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.