TrustFord Avaliações 23.119

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Recently bought a New Ford Puma. Our Sales Executive was Kevin. This is our 3rd deal working with Kevin and it’s was another great experience. Kevin is highly experienced and the every conversation we... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely faultless service. NIck Hunt was exceptionally good from start to finish. He even gave me tips on driving an automatic car as i had never driven one before. This is my second car from Trust... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently ordered a Ford Kuga through Motability and was supported by Chelsea throughout the process. She was extremely helpful, took the time to talk through all our options, and made the applicatio... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from Ivor at Ford . Very fast & efficient delivery of our new top of the range Pick Up which we love. We have a 5 star experience. Highly recommended. Thanks Colin Elliott

A empresa respondeu

Detalhes da empresa

  1. Concessionária

Escrito pela empresa

Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care. On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and Tips


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

23 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Straight forward to book a appointment…

Straight forward to book a appointment with a motability dealer, he was very helpful and the process was quick and easy. No issues with any of the ford's I've had and happy to use again thanks

16 de junho de 2025
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Resposta de TrustFord

We appreciate you sharing your experience! We're happy to hear that booking your appointment was straightforward, helpful, quick, and easy. We're glad you're happy to use us again.

Avaliado com 5 de um total de 5 estrelas

Great service from Mark and team at…

Great service from Mark and team at Hillington branch

22 de abril de 2026
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Resposta de TrustFord

We're glad you had a great experience with our team at Hillington. Thank you for your positive feedback; it means a lot to us.

Avaliado com 5 de um total de 5 estrelas

Understanding of my needs

Ryan was understanding of my needs and helped me select a car that was just right for me. The process of test driving the car and completing purchase was straightforward.

16 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your experience! We're happy to hear that our staff was understanding of your needs and that the purchase process was straightforward for you.

Avaliado com 5 de um total de 5 estrelas

I had no idea what I was really doing…

I had no idea what I was really doing or how it all works when I got to the car sales place,i felt so anxious and overwhelmed,the person I had an appointment with (morris)soon came over introduced himself,he was very welcoming and well spoken, He talked me through the whole process at a pace I could keep up, answered all my questions made me feel really comfortable and less anxious and now more excited about my car.he explained everything really well in a way I could understand it all,was really happy with how everything went that day 😊.
When I came to pick the car up again really anxious but Morris was so welcoming and friendly my anxiety soon faded,he was excellent at showing me around my car and explained what everything does so well again that I had no problem understanding what he was talking about or what he ment,I almost didn't come to my appointment because of my mental health but because of Morris it made my hole experience from start to finish a really good one 😊

11 de abril de 2026
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Resposta de TrustFord

We appreciate you taking the time to share your experience. We're happy to hear that our team member made you feel comfortable and well-informed throughout the car buying process. It's great to know that their clear explanations eased your anxiety and made the experience a positive one for you.

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful, got what we came for.

6 de abril de 2026
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Resposta de TrustFord

We're happy to hear that we could assist you and provide what you needed. Thank you for your positive feedback!

Avaliado com 1 de um total de 5 estrelas

Terrible do not trust this dealership

Terrible do not trust this dealership,
They failed my MOT then kept the car10 days and when I picked it up some parts where missing,

20 de abril de 2026
Avaliação não solicitada
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Resposta de TrustFord

Hi, I am sorry to read this. If you would like to make a complaint, can you email all the details to customer.experience@trustford.co.uk and include the vehicle Reg, which dealership this relates too and a contact number. I will then be able to contact a manager to try and resolve for you.

Avaliado com 5 de um total de 5 estrelas

Had some serious issues with delivery…

Had some serious issues with delivery timelines that seemed to be outside the dealers control. They managed the situation with constant communication and a financial incentive that was appreciated and help alleviate some costs we had to arrange transport without access to the car for a month.

6 de abril de 2026
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Resposta de TrustFord

We're happy to hear that our constant communication and financial incentive were appreciated during the delivery challenges. We appreciate your feedback and are glad we could help alleviate some of the transport costs.

Avaliado com 5 de um total de 5 estrelas

Well done

I had the recent pleasure of engaging with Senan Donnelly (Commercial Sales Executive) at Trust Ford Mallusk. Although Senan had stated that he was relatively new to his position, he was very personable, professional, customer focused and understanding of my requirements for my business needs.

Despite a neighbouring branch of Trust Ford causing an unacceptable delay to an initial business query which was seriously off-putting and of consequence to my business, Senan and his manager Chris regained my confidence by taking the reigns and as a result I decided to give Senan and Trust Ford Mallusk my business and ordered a new vehicle to take my business forward.

Thanks to Senan and Chris, from that point, everything was dealt with in an extremely expeditious manner and within a couple of days I was driving away in a new van for my business.

Thank you Senan, keep doing what you are doing and you will progress rapidly! You are an asset to your manager and team at Trust Ford Mallusk!

17 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your experience. We are happy to hear that our team was able to regain your confidence and provide you with a positive experience. We value your business and wish you all the best.

Avaliado com 5 de um total de 5 estrelas

The service is Great

The sales people at Trust Ford Barnsley are Fantastic.

15 de abril de 2026
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Resposta de TrustFord

We appreciate your fantastic feedback regarding our sales team. We're happy to hear that you had a positive experience with us.

Avaliado com 5 de um total de 5 estrelas

Thank you, Jeff.

As always, it was a pleasure working with Jeffrey. He was polite, resolved the issue, and delivered everything in record time.

22 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your feedback. We're happy to hear that you had a great experience and that your issue was resolved quickly and politely.

Avaliado com 5 de um total de 5 estrelas

A good experience and a new car

A good experience and a very helpful and informed car salesman who went the extra mile

17 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your feedback and are happy to hear that our informed team member was helpful and went the extra mile for you.

Avaliado com 5 de um total de 5 estrelas

Callum was fantastic from start to…

Callum was fantastic from start to finish
Easy to talk to, really friendly and knows his products really well
Hes a real asset to your company

20 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your feedback. We're happy to hear that our staff member was fantastic, easy to talk to, friendly, and knowledgeable. He is a real asset!

Avaliado com 5 de um total de 5 estrelas

Service was excellent

Service was excellent, Daniel went above and beyond and kept in touch throughout the process thank you trust ford ⭐️⭐️⭐️⭐️⭐️

16 de abril de 2026
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Resposta de TrustFord

We're happy to hear that our service met your expectations. We appreciate your positive feedback and are so glad that you enjoyed your experience.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service from order to handover.Could not fault the whole experience with Marie our sales contact.This is our second visit to renew with Trust Ford and will not hesitate to recommend them.

17 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your feedback! We're happy to hear that you received excellent customer service and that you would recommend us. Thank you for your continued trust.

Avaliado com 5 de um total de 5 estrelas

Marie has been excellent handled…

Marie has been excellent handled everything from start to finish and mad the whole process effortless I would highly recommend which I had done and she is a credit to your company.

14 de abril de 2026
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Resposta de TrustFord

We're happy to hear that the process was effortless for you. It's great to know that everything was handled well from beginning to end, and we appreciate your recommendation.

Avaliado com 5 de um total de 5 estrelas

Meagan in used cars Stockport was…

Meagan in used cars Stockport was amazing from beginning to end she helped me choose a car in my price range , listened to what car I was looking for , and found me the perfect car she arranged all the paper work and handover was great the whole experience was professional and smooth thank you Megan excellent service and customer care Big shout out to Stockport used cars team

17 de abril de 2026
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Resposta de TrustFord

We're happy to hear about the amazing support you received from our Stockport team! We appreciate your positive feedback regarding the assistance in choosing a car that met your needs and price range. It's great the handover was smooth, and we appreciate your acknowledgment of our excellent service.

Avaliado com 1 de um total de 5 estrelas

Total radio silence on complaints. All emails ignored.

I purchased a cosmetic policy with my vehicle. I recently had two claims approved. Only one was attended. Ford have gone completely silent. Robbing me of claiming again against their false policy of logging claim.

Your request to send my issues to a certain email has already been done in previous attempts at resolution. Still I have been ignored. More than a dozen attempts to have my policy corrected have been blatantly ignored.

4 de abril de 2026
Avaliação não solicitada
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Resposta de TrustFord

Hi, this is not the kind of experience we want to hear of. Please can you email all the details to customer.experience@trustford.co.uk with your name, vehicle Reg, which dealership this relates too and a contact number. Once received I can have this looked into for you.

Avaliado com 5 de um total de 5 estrelas

Trust ford made my experience very…

Trust ford made my experience very easy, they were helpful and very knowledgeable about my needs, it was made very easy and Steve the salesman was very good.

17 de abril de 2026
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Resposta de TrustFord

We appreciate you sharing your feedback. We're happy to hear that your experience was made very easy by our helpful and knowledgeable staff.

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