Whenever I have had any questions, their help and customer service is rapid and always excellent. I have been with this company a few years, and would highly recommend them for any of your telephony... Ver mais
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Veja o que dizem as avaliações
As estiMedes Ltd We are using their service for a long time (almost 10 years) and it's just getting worse... TTNC has a really poor quality customer service. You cannot reach them over the phone, chat... Ver mais
A empresa respondeu
I've had great problems accessing my account as I was not receiving the 2fa code. I raised a ticket and was called back , issue was resolved in minutes and I can now log in and pay my invoice. Thanks... Ver mais
A empresa respondeu
I kept trying to pay my invoice today but got a error message.Raised a ticket on live chat and was called back within 30 minutes. My invoice has now been paid, Thanks for the assistance , Bev
A empresa respondeu
Detalhes da empresa
Sobre TTNC - The Telephone Number Company
Escrito pela empresa
TTNC have been supplying virtual phone numbers to businesses for the best part of 17 years now.
With customers ranging from sole traders, small and medium sized businesses to large international businesses we have the expertise to meet your needs.
Here are just a few reasons why 29,000 businesses use a telephone number service with TTNC:
- Our broad range of numbers (both UK and international)
- Advanced call management services
- A flexible approach to finding a solution that suits you
- Solutions to integrate our system with yours using our own API
Virtual Phone Numbers from TTNC
Escrito pela empresa
- Quick start
- You can set up a number in minutes. No waiting around for someone else to activate it, you're in control.
- Flexible call forwarding
- Forward calls to your mobile or landline. Add advanced features to improve your image or customer experience.
- Complete control - myTTNC
- Change where you forward your calls as often as you need to through our online control panel, myTTNC - for FREE.
- Track your calls
- If you're after real time statistics or you want to integrate your call data with Google Analytics, this comes with every number - for FREE.
- No contracts
- Buy a number from TTNC and it's yours for as long as you need it, without any fixed term contracts.
- 24/7 Support
- Our systems experts are on hand 24/7 on the rare occasion when something technical goes wrong. They'll know something's wrong before anyone else anyway (it's like a 6th sense - and because of all the alerts we have set up).
30 Day Money Back Guarantee
If for some reason you find our service isn't for you, you can walk away in the first 30 days and get the cost of any numbers and remaining call credit back.
Informações de contato
Mereside, Alderley Park, Congleton Road, Macclesfield,, SK10 4TG, Alderley Edge, Reino Unido
- 020 3151 1000
- sales@ttnc.co.uk
- www.ttnc.co.uk
4,1
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Jack was fantastic throughout the…
Jack was fantastic throughout the process and worked very hard to make sure everything we needed was done. 5 stars for the service we received from Jack.
18 de novembro de 2025
Avaliação não solicitada
PROFESSIONAL AND UNDERSTANDING
I've been with TTNC almost 14 years and have always enjoyed smooth, hassle-free service at reasonable prices. Recently I made an error with my renewal; and after explaining my mistake to TTNC, asked for their assistance and understanding. Katie was very professional and agreed to investigate. Happily she solved the problem for me, and I am very grateful 🙏🏻
18 de novembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Mario,
Thank you so much for your kind words and for being a loyal customer for nearly 14 years! We’re delighted to hear that you’ve consistently enjoyed smooth, hassle-free service with us. . Katie will be thrilled to know her professionalism and support made a positive difference for you. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service for many years to come.
Kind Regards,
TTNC
Katie has been very helpful in…
Katie has been very helpful in resolving all our concerns on call with exceptional patience & understanding.
24 de outubro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hello,
Thank you so much for your kind words! We're thrilled to hear that Katie was able to assist you with such patience and understanding. Providing exceptional support is something we truly value, and it's wonderful to know Katie made a positive impact during your call. If there's anything else we can help with, please don't hesitate to reach out!
Many Thanks,
TTNC
Katie Mulcahy gave me an excellent…
Katie Mulcahy gave me an excellent service, this morning with my enquiries to porting a number, and she tried particularly hard to contact me after I missed her calls a number of times.
TTNC colleagues go above and beyond to help you, and the fact is this hour target to do so I’ve never come across before with an organisation only wish more companies for the suit where possible.
21 de outubro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Maurice,
Thank you so much for your kind words and for taking the time to share your experience!
I'm really glad I was able to assist you with your porting enquiry, and I appreciate your patience while I tried to reach you. It means a lot to hear that you felt supported and that our efforts stood out — we genuinely aim to make every interaction as helpful and responsive as possible.
Your feedback about our one-hour response target is especially encouraging. We’re proud of the standard we set, and it’s wonderful to know it made a positive impression.
Thanks again for your lovely review — it truly made my day!
Warm regards,
Katie Mulcahy
Would recommend
Really good company who we have been with for the past 13 years with no problems at all. We use phone number and voicemail service and the team are always really helpful.
16 de outubro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Karen,
Thank you so much for your kind words and continued support over the past 13 years! We're thrilled to hear that you've had such a positive experience with our phone number and voicemail services. Our team works hard to provide helpful and reliable support, so it's wonderful to know that it's making a difference. If there's ever anything more we can do for you, please don't hesitate to reach out!
Kind Regards,
Katie
Unethically charging for unrequested services
My business was a customer of TTC for many years but, as others on this forum have reported, they surreptitiously added a service to our account for "dark web monitoring" that we never requested. Only after almost a year when we noticed that we had been paying for this were we able to cancel it. They claimed to have sent us an email but we received so many emails that it's hard to keep up with them all. For me, the key principle here is they shouldn't have added a service without us formally requesting it. Adding it and then expecting us to opt out if we didn't want it he's not a decent way to do business and so we have closed our account with TTNC and moved to one of their rivals.
7 de outubro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Sean,
Thank you for taking the time to leave a review. We take concerns like this very seriously. I’ve tried to locate your account using the information provided, but unfortunately, I’ve been unable to find a match. If you're willing, please reach out to us directly with your account details so we can investigate further and ensure everything is properly addressed.
While I regret that this situation led you to close your account and move to another provider, I respect your decision and appreciate the years you spent with us. Your feedback is invaluable and will help us improve how we communicate and manage service changes in the future.
Kind Regards,
Katie
TTNC used to have brilliant support- no longer
TTNC used to have brilliant support, if you emailed their support@ or sales@ emails. Now, I cannot get help from anyone, I have been trying for weeks- when you call them, you can only leave a voicemail, when you email you get no response, on live chat they raise a ticket but I have had no resolution for weeks, we have been customers for years but the sudden decline in support is horrendous
2 de outubro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Catherine,
Thank you for your feedback. I am sorry that you have not been happy with the level of service which you have received. I can see that there is an open ticket on your account and a member of our team will update you on your query today.
Kind Regards,
Katie
Deceitful business practice. Go elsewhere.
Absolutely shocking and deceitful business practices. TTNC added a paid "Dark Web Monitoring" service to our account on an "opt-out" basis, a service we never requested or wanted.
While they claim they sent a notification, it was buried in an unclear e-shot marketing email. The "opt-out" was in fine print, making it extremely easy to miss. This is an extremely shady and deceptive way to do business. We later discovered this led to over £350 in charges for a service we never used.
When we contacted them, the company's response was that we should have been checking our invoices more closely, completely ignoring the fact that they signed us up for a paid service without our permission, and have refused to refund.
I would strongly advise potential customers to look elsewhere and be extremely cautious of any unsolicited services they may try to add to your account. I also urge existing customers to meticulously go through their past invoices to ensure they haven't been charged for hidden services. We are taking our business elsewhere and will be reporting this practice wherever we can.
19 de setembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Sam,
Thank you for your feedback. We're genuinely sorry to hear that you feel let down by your experience with us, and we appreciate the opportunity to respond.
We understand your frustration regarding the Dark Web Monitoring service. To clarify, this service was introduced on an opt-out basis and was communicated via email in May 2023, which we can see was opened.
The charges in question were applied gradually over a period of more than two years. Had the invoices been reviewed during that time, we could have addressed any concerns and removed the service if it wasn’t suitable for your needs. We always aim to be transparent with our billing, and our invoices itemise all services to help customers stay informed.
We’re sorry that this situation has led to your decision to leave, and we truly regret that we didn’t meet your expectations. Your feedback is incredibly valuable and will help us improve how we communicate and support our customers in the future.
If you’d be open to discussing this further, we’d welcome the opportunity to speak with you directly.
Kind Regards,
Katie
Very disappointing
Be careful of this company. I spent thousands with them over a 7 year period, and literally as soon as I stopped using their service they started chasing for an outstanding payment of £25 and it was escalated to legal within 30 days.
The first Customer Service email from an actual person I EVER received from them in 7 years contained the phrase:
"If we do not receive payment prior to x your account will be transferred to our Pre legal team who will pursue the debt vigorously."
Avoid.
19 de setembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Brian,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to respond.
We understand how frustrating it must have felt to receive a formal communication regarding a small outstanding balance, especially after being a loyal customer for many years. Our intention is never to cause distress, and we regret that our tone came across as overly stern. We’re currently reviewing our communication processes to ensure they reflect the respect and appreciation we have for all our customers—past and present.
We’d welcome the chance to speak with you directly to better understand your concerns and see if there’s anything we can do to make things right. Please feel free to reach out to our Customer Support team so we can assist further.
Thank you again for your feedback—it helps us improve.
Kind Regards,
Katie
TTNC VoiP User for several years.
Been using the TTNC VoiP system for several years. Recently cane to reconfigure our system and was helped through online chat by Lauren. Very very quick and helpful and patient with my low levels of technical ability. Thanks you so much! TTNC and the after-service is first class.
10 de setembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Peter
Thank you so much for your lovely feedback! We're thrilled to hear you've been enjoying the TTNC VoIP system over the years, and that Lauren was able to support you so effectively during your recent reconfiguration. We really appreciate your kind words about her patience and helpfulness — we’ll be sure to pass them on! It’s great to know our after-service continues to meet your expectations. Thanks again for being a valued TTNC user!
Warm regards,
The TTNC Team
Long-term customer left frustrated
I have been a TTNC customer for around ten years, with a significant monthly spend, and until recently I’ve always found the service excellent. Unfortunately, my latest experience has been extremely disappointing.
Since 28th August, I have made multiple attempts to place a straightforward order for a couple of VOIP phones and telephone lines. I’ve left phone messages, sent three emails, and even tried the chatbot (which timed out). Despite all of this, I still haven’t had my request dealt with.
As a long-standing client, I expect better. In the past, TTNC have always been responsive and reliable, but this transaction has been frustrating and falls well short of the standard I’ve come to value over the years.
I hope this matter is resolved quickly, but right now, my confidence in TTNC has been badly shaken.
8 de setembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi George,
hank you for taking the time to share your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating this must have been, especially as a long-standing customer who has trusted TTNC for many years.
This is not the level of service we aim to provide, and we’d like to investigate this matter further to ensure it’s resolved quickly. Please could you contact us directly with your account number or any relevant details? You can reach us at support@ttnc.co.uk , and we’ll prioritise looking into this for you.
We really appreciate your patience and hope to restore your confidence in our service.
Warm regards,
The TTNC Team
Katie was precise helping me from start…
Katie was precise helping me from start to finish with my further purchase even reminded me to activate transfer very happy
5 de setembro de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Leslie,
Thank you so much for your kind words! I'm really glad I could support you throughout your purchase and help ensure everything went smoothly. It was a pleasure assisting you, and I’m thrilled to hear you’re happy with the service. If you ever need anything else, I’m here to help!
Warm regards,
Katie
Ricky was
Ricky was, his ton was the best not to slow or to fast. explained eventing. and he did the work from his end
26 de agosto de 2025
Avaliação não solicitada
Customer service does not exist. You only get a ticket number I live abroad and I unable to make calls abroad or contact TTC and I get a ticket number and they suspended my account and told me that I need to top up my account what you can’t because
TTNC shock surprise I think their customer service is working again. They have tried to call me twice and result my problem. It seems like they’re beginning to have the customer service working and have replied to my comments. I’m happy to say that it’s on the way to being a good customer service telephone calls a bitter spread but it seems to be emails sent takes a little bit of time to get things working but it seems to be okay nownot perfect but I would definitely can. I continue to use them. I’m happy with response cycle thank you.
28 de julho de 2025
Avaliação não solicitada
Lauren called to help clear up any…
Lauren called to help clear up any issues I had with actioning the portal. She was very knowledgeable on every aspect, helped to understand how to make the best use of the portal and was generally very patient with helping me through it. Very professional service. Friendly and very pleasant to talk with.
7 de julho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Nick,
Thank you so much for your kind words and thoughtful feedback! We're delighted to hear that Lauren was able to support you so effectively. It's great to know her knowledge, patience, and friendly approach made a positive impact while guiding you through the portal. We’ll be sure to pass along your lovely comments—she’ll be thrilled to hear them! If you need any further assistance, we’re always here to help.
Thanks,
Katie
brilliant service from Ricky
brilliant service from Ricky. I’ve been with TTNC for many years now and had excellent service. I would highly recommend them.
4 de julho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Adam,
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that Ricky provided brilliant service and that you've consistently had a great experience with TTNC over the years. Your recommendation means a lot to us, and we're always here to help whenever you need us.
Thanks,
Katie
Ricky was amazing
Ricky was amazing, so helpful with setting everything up for IVR, made the process easy, simple and fast. Would very much recommend
3 de julho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Samantha,
hank you so much for your fantastic feedback! We're thrilled to hear that Ricky made setting up your IVR system such a smooth and straightforward experience. Making things easy and efficient for our customers is exactly what we aim for, and it's great to know Ricky delivered just that. We truly appreciate your recommendation and are always here if you need anything else!
Thanks,
Katie
Ricky was really helpful and explained…
Ricky was really helpful and explained how we can resolve the issue in question ourselves going forward
1 de julho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Mark,
Thank you for your kind feedback! We're so pleased to hear that Ricky was able to assist you and clearly explain how to resolve the issue moving forward. Empowering our customers with the knowledge to manage things independently is something we really value. If you ever need further support, we're always here to help!
Thanks ,
Katie
Great service and we've got most of our…
Great service and we've got most of our services to TTNC now! Affordable and easy to setup
30 de junho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Thank you so much for the great feedback! We're thrilled to hear that you've moved most of your services to TTNC and that the setup process has been smooth and affordable. It's always our goal to make things as easy and efficient as possible. We're excited to continue supporting your business!
Thanks ,
Katie
efficient service from Ricky
all problems sorted within minutes as requested
24 de junho de 2025
Avaliação não solicitada
Resposta da TTNC - The Telephone Number Company
Hi Helen,
Thank you for your kind words! We're so pleased to hear that Ricky was able to resolve everything quickly and efficiently. Providing fast, reliable support is what we strive for, and it's great to know Ricky delivered just that. If you need anything else, we're always here to help!
Thanks,
Katie
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