Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Tom got to my elderly mum's house very quickly and when he said he would, made her feel comfortable (she said he even took off his shoes!), fixed both issues really quickly and then tidied up after... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Three plumbers were contacted regarding the job. One couldn't be bothered to undertake a site survey or provide a quote, the second did attend the site and provided a quote which was excessive, ambig... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Tom went out of his way to complete the repair. Having almost completed the work, he discovered an issue, and returned a faulty purchase back to B&Q and found a replacement, then fitted that. This wa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a sudden leak from my boiler, Tom came the same day and diagnosed the problem, bought the spare part required and came back and installed it. Problem solved. I couldn’t have asked for a better s... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Encanador
  2. Engenheiro de Petróleo e Gás
  3. Serviço de Instalação de Gás
  4. Empresa de Aquecedores

Escrito pela empresa

TW PLUMB is a local plumbing and heating company based in Isleworth. I have traded as a sole trader in the local area for over 20 years providing my services to your friends and neighbours and am currently trying to dive into the digital age and extend my reach beyond word of mouth. Our website is new and you will be able to tell that it was born of a middle aged plumber. Bare with us while we evolve. We provide services to the local area including - but not limited to - central heating installations, central heating maintenence, central heating repairs (boiler breakdowns). Gas appliance installations, gas appliance maintenence, gas appliance repairs. Plumbing Installations, plumbing maintenence, plumbing repairs. We pride ourselves on being honest, reliable, punctual, and completing any job - no matter how small or large - to a very high standard. We always aim to 'do it once, do it right'. We are fully insured for your protection and ours. We are Gas Safe registered (521118) which can be verified at https://www.gassaferegister.co.uk. Areas we cover include: Hounslow, Isleworth, Brentford, Chiswick, Kew, Richmond, Osterley, Hanworth, Bedfont, Feltham, Whitton, Twickenham,Teddington, St Margarets, Ashford, Staines, Harlington, Southall, Hampton


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

21 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Tom was organised and professional and…

Tom was organised and professional and sorted our plumbing problem out very efficiently. Highly recommend.

8 de abril de 2026
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Tony. Glad we could help, and look forward to seeing you again in the future.

Avaliado com 5 de um total de 5 estrelas

Faultless Service

After a sudden leak from my boiler, Tom came the same day and diagnosed the problem, bought the spare part required and came back and installed it. Problem solved. I couldn’t have asked for a better service and at a reasonable price.

19 de janeiro de 2026
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Very happy to have helped you James, and look forward to seeing you again in the future.
Thanks so much for the great review too!

Avaliado com 5 de um total de 5 estrelas

Great service

Great service. Tom arrive arrived on time, quickly identified the issue and explained everything clearly before starting the work. The repair was done efficiently and to a high standard.

20 de dezembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Mark. We really appreciate you taking the time to provide it too.
We hope to see you again in the future.

Avaliado com 5 de um total de 5 estrelas

Leaking cistern repair

Tom was quickly able to offer a convenient time to complete the repair. He was on time, efficient and the bill was very reasonable and as per the estimate.

9 de dezembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for taking the time to provide a great review Dan. We are really glad that you were happy with our service, and look forward to seeing you in the future.

Avaliado com 5 de um total de 5 estrelas

Boiler issue

The pressure of my boiler was low, Tom suggested to replace the thermostat, since then the house is even warmer than before! Happy days!!

30 de outubro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Severine. We're really happy to have assisted with your problem, and look forward to seeing you again in the future.

Avaliado com 5 de um total de 5 estrelas

Trustworthy

Great efficient, fair and friendly plumber. Tom has done multiple jobs for me now and has always given a fair price and great service. Highly recommend, James

2 de dezembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for taking the time to provide a great review James. We're very glad that you are happy with our services and look forward to seeing you again in th future.

Avaliado com 5 de um total de 5 estrelas

Great pre service

Great pre service , looked at job , spot on quote and then went beyond , An A+ plumber and a great guy what's not to like, A++++ you will not be disappointed Thank You

28 de novembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for taking the time to provide such a great review Malcolm. I hope to see you again in the future.

Avaliado com 5 de um total de 5 estrelas

Tom responded quickly and efficiently…

Tom responded quickly and efficiently to a replace a broken thermostat. Much appreciated.

21 de novembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for taking the time to provide this 5 star review. We look forward to seeing you again in the future.

Avaliado com 5 de um total de 5 estrelas

Professional, helpful and well priced.

Tom was professional, efficient, helpful and sorted out my gas and oven installation issues. Great communications, punctual and well priced. Would definitely recommend 👍🏻

27 de novembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Claire and for taking the time to write it. We are glad that you were happy with the service provided and look forward to seeing you again in the future

Avaliado com 5 de um total de 5 estrelas

Fast, excellent service

Tom got to my elderly mum's house very quickly and when he said he would, made her feel comfortable (she said he even took off his shoes!), fixed both issues really quickly and then tidied up after himself. He was super professional and friendly throughout and I've definitely saved his number for next time. Highly recommended - thanks Tom.

24 de novembro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Chris. We appreciate you taking the time to provide it too. We're very happy that you were satisfied with our services and look forward to seeing you in the future.

Avaliado com 5 de um total de 5 estrelas

Installation of a Replacement Electric Shower

Three plumbers were contacted regarding the job. One couldn't be bothered to undertake a site survey or provide a quote, the second did attend the site and provided a quote which was excessive, ambiguous, and required an upfront 50% deposit. TW Plumb did undertake a site survey, looked at the old unit in some detail and provided a quote which did not require a deposit. After a date was agreed, TW Plumb attended site on time, and did the job. The work area was managed well, with floor coverings laid. Unforeseen issues during the installation were addressed and dealt with within the quoted price, and the site was left in a clean and tidy state. Documentation was provided at the end of the process.

23 de outubro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thank you for the great review Mr Lindsay, and for taking the time to provide it. We hope to see you again in the future for your plumbing and heating needs.

Avaliado com 5 de um total de 5 estrelas

Brilliant plumber

Brilliant plumber, turned up on time, knew exactly what he was doing, and got everything sorted quickly. Top-quality work and really trustworthy.

10 de outubro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review, and for taking the time to provide it. we are very glad that you were happy with the service provided and hope to see you in the future.

Avaliado com 5 de um total de 5 estrelas

Went out of his way to complete the job…

Tom went out of his way to complete the repair. Having almost completed the work, he discovered an issue, and returned a faulty purchase back to B&Q and found a replacement, then fitted that. This was his last job on a Friday night so not only did he need to deal with busy traffic, the repair also took up some of his weekend. Very impressed.

3 de outubro de 2025
Avaliação não solicitada
logotipo da TW PLUMB

Resposta de TW PLUMB

We are really happy to have provided the assistance you needed. Also very grateful for the great review. Hope to see you again.

Avaliado com 5 de um total de 5 estrelas

Reliable, trustworthy & timely response

Tom recently resolved a washing machine leak in my own home, having helped me previously resolve a number of issues in properties I manage. He is very reliable, trustworthy, provides a timely response and really knows what he is doing. I have no hesitation in recommending him.

16 de fevereiro de 2025
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the great review Marion

Avaliado com 5 de um total de 5 estrelas

Great Service

Tom provide prompt and effective service. Clearly identified the issue and guided me through the escalation process for getting Transco involved. I highly recommend his service.

11 de fevereiro de 2025
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the 5 star review. We are glad to have been able to provide assistance.

Avaliado com 5 de um total de 5 estrelas

TW Plumb

TW Plumb
Tom replied to my query straight away and booked a visit the next day. He came as scheduled and was able to diagnose and fix the issue with my boiler. Quick, efficient, professional and friendly. Can't recommend highly enough! Thank you TW Plumb

31 de janeiro de 2025
logotipo da TW PLUMB

Resposta de TW PLUMB

Thank you for the 5 star review Suzy

Avaliado com 5 de um total de 5 estrelas

Good service

Was able to make appt promptly
Skill and experience evident
Job satisfaction

8 de fevereiro de 2025
logotipo da TW PLUMB

Resposta de TW PLUMB

thank you for the 5 stars Deborah

Avaliado com 5 de um total de 5 estrelas

Tom fitted a new kitchen tap for us

Tom fitted a new kitchen tap for us. He responded quickly and got to us within a couple of days. Job was completed quickly with no fuss. Tom’s done quite a few plumbing jobs for us over the past few years and will continue to use him.

4 de janeiro de 2025
logotipo da TW PLUMB

Resposta de TW PLUMB

Thanks for the 5 star Richard

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais