UK Alternative Energy Ltd Avaliações 

109
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

UK Alternative Energy installed a heat pump for me several years ago. They gave me a very competitive quote when I wanted to add a battery system to my PV panels. Very pleased with the system, and th... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I cannot fault the service from UK Alternative Energy. Their team was so helpful in making sure my Solar and Storage system was just right, that it would pay off and that the prices were fair. The ins... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The solar PV and battery system UK Alternative Energy designed for us has been performing perfectly since. It's already saved us lots of money and is likely to help reduce our large annual bill to clo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Been using this company since 2019. They installed our air source system and have maintained it since at reasonable cost. The response has always been quick when problems have occurred and all the... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Empresa de energia solar
  2. Empresa de Aquecedores
  3. Empreiteira de energia solar

Escrito pela empresa

Specialists in renewable energy systems. Serving Lincolnshire and the surrounding areas. We design, install and commission Air Source Heat Pumps, Ground Source Heat Pumps, Solar PV and Battery Storage systems for homes and businesses. Established in 2009, we are MCS accredited professionals and pride ourselves in providing an honest, dedicated and reliable service for all our customers, however small or large and whatever their requirements. Each and every customer receives an enviable level of service, whether it’s an initial enquiry for a free survey and quote, or the ultimate system design and bespoke installation entirely unique to the individual customer.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

109 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(109)

42 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent install

Excellent install, very informative….
Would recommend to anybody without hesitation!

7 de janeiro de 2025
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Resposta da UK Alternative Energy Ltd

Thank you for your excellent feedback! We're thrilled to hear that you found our installation informative and that you would recommend us without hesitation. Your satisfaction means a lot to us, and we appreciate your support in the renewable energy community.

Avaliado com 5 de um total de 5 estrelas

It's now 12 weeks since UK Alt fitted…

It's now 12 weeks since UK Alt fitted our heat pump. Absolutely delighted with it, I wanted to wait for a cold snap before reviewing and it's done the job brilliantly.
The whole team were professional, timely and, in the case of our fitter, Steve, incredibly talented. Can't thank everyone enough.

1 de outubro de 2024
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Resposta da UK Alternative Energy Ltd

Thank you for your wonderful review! We're thrilled to hear that you're absolutely delighted with your heat pump and that it performed brilliantly during the cold snap. Our team, including Steve, takes great pride in delivering professional and timely service, and it’s rewarding to know their efforts made a difference. We truly appreciate your feedback and support for UK Alternative Energy!

Avaliado com 5 de um total de 5 estrelas

Excellent Company

From beginning the process of having an Air source heat pump was explained and we were kept informed at all stages. Special mention to Dan Cadd who project managed the project and Alex ,who fitted the system. They worked tirelessly to ensure everything worked well.
The work of this company is excellent and I would recommend them to anyone.

27 de novembro de 2024
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Resposta da UK Alternative Energy Ltd

Thank you for your excellent feedback! We're delighted to hear that you found the process of installing your air source heat pump informative and efficient. Special thanks for recognizing Dan Cadd and Alex for their hard work and dedication. We appreciate your recommendation!

Avaliado com 5 de um total de 5 estrelas

Exactly what you'd want when making a big investment

UK Alternative Energy supported me from end to end with my install of a Tesla Powerwall 3 and 16 x Solar panels for my roof. During the process the expertise of not just the sales team but also the install team really shone through. I was kept informed all along and literally everything was done for me, including paperwork to allow me to sell spare units back to the grid. I cannot recommend these guys enough, they were consummate professionals and I would recommend them to anyone.

30 de outubro de 2024
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Resposta da UK Alternative Energy Ltd

Thanks Howard for your great review of our service. We’ve passed your kind words on to our team. The team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. We hope that in the future we’ll be able to provide a similarly excellent experience. Please let us know if there are any areas we can improve upon in future, we value our customer’s feedback for helping us to keep improving our service.

Avaliado com 5 de um total de 5 estrelas

Beck House

Knowing that the total package of solar, air source, hot water, underfloor and radiator heating was in the hands of one supplier on our self build project, gave us a lot of confidence with using their services. Our confidence was well and truly placed by their installation and after sales service.

31 de outubro de 2024
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Resposta da UK Alternative Energy Ltd

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and confidence in all areas across our business.

Avaliado com 5 de um total de 5 estrelas

I contacted this Company through a…

I contacted this Company through a recommendation by one of their associates and asked them to service my solar panels which they arranged to do promptly. They are professional and efficient so will use them again plus they are local which is always a plus.

21 de outubro de 2024
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Resposta da UK Alternative Energy Ltd

Thanks for sharing your rating with us and the community. Let us know if we can do anything else for you.

Avaliado com 5 de um total de 5 estrelas

Highly Recommended

From the outset the sales staff were very helpful and patient when we refined our requirements as we learned more about the available system elements, based on their guidance and knowledge. The installation team was polite, efficient and professional. Everything, so far, has been excellent. Highly recommended.

10 de outubro de 2024
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Resposta da UK Alternative Energy Ltd

Thanks so much for sharing your experience with us. We truly appreciate your continuous support and trust in us. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us as excellent as the last.

Avaliado com 5 de um total de 5 estrelas

Small business with integrity, professionalism and skills to match.

A professional, efficient, and trustworthy organisation.
For several years UK Alternative Energy have serviced and maintained my air source heat. This year they installed and commissioned an energy storage battery that enables me to optimise energy developed through my PV solar panels.
From the point of requesting a quotation through to commissioning the battery, their service was exemplary. The initial contact, who visited our home and assessed our request, was thorough and explained in strong detail the features and benefits of the product without pressure or prejudice. Within the week, on the basis of the information provided we decided to purchase. A timescale for delivery, installation and payment was discussed and at the appointed date and time two engineers arrived to fit the battery. What particularly impressed, as much as the standard of work, was the attention to communication. The men consulted with us regarding positioning of the unit, then explained how they would install the battery and gateway control. Having completed the installation they then took time to explain how the unit should be operated and controlled using a very clever phone app. The handover was very hands on and supportive. Finally we were advised, very reassuringly, not to hesitate in contacting UKAE should we have any further questions or concerns. Perhaps the best way to describe our experience would be to say I cannot think of anything more they could have done to make it better.

28 de agosto de 2024
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Resposta da UK Alternative Energy Ltd

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. At UK Alternative Energy, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.

Avaliado com 5 de um total de 5 estrelas

Excellent company and workmanship

Excellent quality workmanship to a very high standard - this is the 3rd time I have used this company to install equipment at my home. Courteous, good-humoured, professional installation staff (Steve & Tom) who did an excellent job. They took great care when working at my property and cleaned-up afterwards to a very high standard. I highly recommend this company.

28 de agosto de 2024
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Resposta da UK Alternative Energy Ltd

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

Avaliado com 5 de um total de 5 estrelas

Inverter replacement

Support from the Business Support Team Leader was second to none.

Excellent work completed by the technician.

Warranty for replacement inverter was upgraded.

4 de setembro de 2024
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Resposta da UK Alternative Energy Ltd

We’re really grateful and appreciate you taking the time to share your rating with us. We’ve passed your comments on to our team so they can enjoy the good vibes too.

Avaliado com 5 de um total de 5 estrelas

We used UK Alternative Energy for a 350Kw Solar System

We used UK Alternative Energy for a large 350Kw solar system on our 3 factory buildings. From start to finish they were easy to deal with, the work was to a far higher standard than I expected and the guys on site conducted themselves professionally.
The system we have ended up with has exceeded my expectations and on the whole would say the experience has been excellent.

9 de agosto de 2024
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Resposta da UK Alternative Energy Ltd

We’ve passed your wonderful review onto the team. Thanks so much for taking the time to leave a review about our solar PV installation services. Our customer’s feedback guides our business and helps us keep improving the service we provide. Once again, thank you for choosing us and for the incredible 5-star rating.

Avaliado com 5 de um total de 5 estrelas

An excellent local firm

From start to finish, the friendliness, professionalism and care were all excellent. This local Lincoln firm provided me with all the information required to make an informed choice about the solar system that was right for me. No sales pressure at all. The installation was carried out as scheduled and everywhere was left clean and tidy.
I would recommend them most highly.

4 de julho de 2024
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Resposta da UK Alternative Energy Ltd

We sincerely appreciate your business and your valuable feedback. Our customers satisfaction is what drives us. At UK Alternative Energy, we believe that our customers deserve nothing but the best, and we’re committed to delivering just that for both product and service.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Company reps. gave sound advice on where the installations should be fitted. Ben & his mate carried out the installations with great expertise, and left the site clean & tidy. Thoroughly recommend the company.

9 de julho de 2024
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Resposta da UK Alternative Energy Ltd

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Avaliado com 5 de um total de 5 estrelas

Apart from communications problems…

Apart from communications problems initially which may have been down to us being abroad, the whole sales and installation went really well. I do have a slight observation that since installation no one has reached out to me with any user documentation or warranty information regarding levels of maintenance and service. Does the system require any through life maintenance by user/installer?

7 de maio de 2024
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Resposta da UK Alternative Energy Ltd

Thank you so much for taking the time to leave us a 5-star review – it’s much appreciated! I understand the delay in the user documentation was our adviser waiting for your return from abroad; however I understand this is now being completed electronically until we can do it in person. The adviser will run through the system with you and answer any questions you may have.

Avaliado com 5 de um total de 5 estrelas

A quality and professional green energy installer.

The company have just installed 12 PV panels and an Eddi for me. I didn’t look for quotes with other companies because I’ve had a very positive experience with them over the last three years. My Panasonic heat pump and underfloor heating was installed over two years ago and I have recently had my second service.
My electricians who were involved with my renovation complimented the Uk Alternative Energy electricians on the quality and neatness of their work.
These have been big undertakings for me. In both projects there has been some miscommunications and maybe because the company is understandably expanding, there are examples of internal miscommunication. However, they have addressed all issues professionally. All of the staff are so lovely and committed - from Lee, the designer; Jo, the office administrator and all the field staff.
I would really recommend these guys - such a breath of fresh air.

25 de abril de 2024
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Resposta da UK Alternative Energy Ltd

Thank you so much for taking the time to leave us a 5-star review. Your continued support means everything to us. We will continue striving to provide an excellent service and improving on our internal processes and communications following our recent growth/team expansion.

Avaliado com 5 de um total de 5 estrelas

Excellent Job

They just did an excellent job from start to finish. I am really pleased with the outcome.

9 de fevereiro de 2024
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Resposta da UK Alternative Energy Ltd

We really appreciate you taking the time to leave us a review, we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

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