Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
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Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service as always !
Fantastic service as always !
And as always very helpful to make sure you have all the elements you need.
19 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Stuart,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Lily's customer service was excellent for you, helping you get another order sorted!
Kind Regards,
The Team at UK OAK DOORS
Avoid this company
Avoid this company! Below is my final email to customer services after the company failed in my view to take my concerns seriously.
Hi Linda, I had to give up on the return as it was expensive and complicated and I don’t have any further confidence in your company to either exchange the door or make a refund had it been returned.
I’m now having to replace the inappropriate red oak board on the door with one that matches.
As a builder, I shall never use UK Oak Doors again and will warn others not to buy your doors likewise. Your company used to be honourable in my past experience.
Further, I consider that not being able to talk directly to a responsible person to sort this out is cowardly, appalling service and has been a waste of my time.
You don’t seem to have a clue what you’re selling!
19 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Alasdair
We are sorry that you were not happy with the natural colour variation in your unfinished solid oak door. However, it is important to note that oak is a natural product, and variations in colour and grain are inherent characteristics. These variations are what give oak its unique and timeless appeal.
Regarding the return process, we strive to make it as clear and straightforward as possible, but there are certain procedures that need to be followed to ensure both parties are protected. We advise all customers that should you wish to return a product, the return arrangements remain with the customer. These measures are in place to maintain the quality and integrity of our products and services.
Our customer service team is trained to handle all inquiries and issues, and we make every effort to be accessible and responsive. We are always here to assist our customers and address their concerns. However, we stress that all correspondence takes place via email and we can see that all emails were addressed promptly and politely.
Thank you for taking the time to leave your feedback, we are sorry that we did not meet your expectations and we hope that you will give us another opportunity to demonstrate the quality and reliability that you have come to expect from UK Oak Doors.
Kind Regards
The Team at UK Oak Doors
The service was very good
The service was very good. Lily followed up with my order and helped me get everything I needed and worked hard to get me a great price. This was much appreciated. The process was really smooth and easy.
18 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Michael,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Lily helped get you an order set up with a great price, understanding your requirements and made it a smooth process for you.
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Lily was a star
Lily was a star - was able to see The doors I needed in the showroom which looked great
Ordered 4!
All done in 15 minutes, thank you!
18 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Alec,
Thank you for taking the time to leave us a wonderful 5 Star review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful and efficient when sorting your order in the showroom, getting you everything you need!
Kind Regards,
The Team at UK OAK DOORS
Appointment the showroom today
Visited the showroom today, was greeted by Lily who showed me around. Doors are great quality, ended up buying 7 Doors. Was also shown hinges and latches which I wasn't expecting to get today, but they match the Doors perfectly. Would definitely visit again.
16 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Simon,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful and friendly when sorting your order in the showroom, getting you everything you need to fit the doors too!
Kind Regards,
The Team at UK OAK DOORS
Very good service From Lily
Very good service From Lily. Thank you
15 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Gary,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really good.
Kind Regards,
The Team at UK OAK DOORS
Great customer service
Guy called because card wouldn't work properly. Top service
12 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey James,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Kanes customer service was excellent for you!
Kind Regards,
The Team at UK OAK DOORS
Lily has been extremely helpful
Lily has been extremely helpful during our house renovations, We've bought over 20 doors, many with liners and shes been very patient throughout the whole process. - Thank you
12 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Joe,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Lily's customer service was excellent for you, helping you get over 20 doors and liners from us!
Kind Regards,
The Team at UK OAK DOORS
Great Customer Interaction
Great interaction with agent Lily who was both very knowledgeable as well as extremely helpful.
9 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Colin,
Thank you for taking the time to leave us a great review, it's really appreciated.
I am glad to hear that Lily helped get you an order set up and was very knowledgeable.
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Spoke with a very friendly and helpful…
Spoke with a very friendly and helpful lady called Lily who understood our requirements perfectly. A absolute pleasure to deal with.
27 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey David,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Lily helped get you an order set up, understanding your requirements and was a pleasure for you.
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Articulate
Articulate, friendly sales team member called Lily, very helpful.
26 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Andrew,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Lily's customer service was excellent for you, with her being friendly and helpful!
Kind Regards,
The Team at UK OAK DOORS
Excellent Sales Service
I contacted them today to get help with an order, Kane the sales guy discussed my purchases arrange a delayed delivery to help me with storgage, nothing seemed too much trouble,
26 de junho de 2024
Avaliação não solicitada
Top service from Lily
Recently spoke to a girl called Lily on the phone who was super helpful and knowledgeable. She helped talk me through what was needed and helped me ever step of the way. Really helpful service (plus Lily has a rather nice voice) Thank you so much.
4 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mikki,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Lily helped get you an order set up, and her service was great for you, including her lovely voice!
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Friendly and knowledgeable young lady
Friendly and knowledgeable young lady
25 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mrs H,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful and knowledgeable when sorting your order.
Kind Regards,
The Team at UK OAK DOORS
new door order…
From start to finish the process over the telephone was 1st class, the instructions given were clear and easy to understand, the order was done in minutes ,all sorted and all good ,very happy indeed, BACS makes paying for your products very easy too.
a job well done keep it up
(Lily was Ace x)
thank you
24 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Neil,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Lily's customer service was excellent for you, alongside the efficiency of paying by BACS.
Kind Regards,
The Team at UK OAK DOORS
Avoid at all Costs
In response to UK Oakdoors' claim that they offer the 'finest craftsmanship and best value' products with 'rigorous quality door control checks', these claims are, in my experience, simply absurd and ridiculous. One only has to read through the many one star reviews of actual customer experiences to know that this company's claims are patently false. The fact that Trustpilot have had to issue a warning about this company speaks volumes!
19 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hello,
Thank you for taking the time to share your feedback again. We appreciate you bringing your concerns to our attention.
We understand that your experience did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused you. However, as the goods were onsite for a long period of time, we were unable to assist.
Kind Regards
The Team at UK Oak Doors
I researched the products online but…
I researched the products online but was unsure of what the exact items were. I called ukoakdoors and spoke with William. Very polite and helpful. He took the time to explain each item and placed the order for me. I had an issue with DPD who delivered part of the order and had to call again. I spoke with William again who quickly resolved the issue. He has overseen my order from start to finish and is a credit to the company. I need to buy more doors at some point and will definitely look to buy here again.
18 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Mark,
Thank you for taking the time to leave such a great review.
I am very pleased to hear that William was able to guide you through the process of purchasing.
Spread the word!
The team at UK Oak Doors
Lily is great
Lily was very helpful and patient with me quotes were sent through immediately. Great service
17 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Stafford,
Thank you for taking the time to leave us a five-star review, it's highly appreciated.
I am glad to hear that Lily's customer service was excellent for you, alongside the efficiency of her sending quotes over.
Kind Regards,
The Team at UK OAK DOORS
Great speedy service as always
Great speedy service as always. Well done Lily
17 de junho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Chris,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Lily helped you get another door order sorted!
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
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