Absolutely awful to deal with. We placed a big order for 13 doors, handles and hinges. Their quality control is awful, missing things from the order. Logistics even worse, took 3 months for everything... Ver mais
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Veja o que dizem as avaliações
All Stars For Layla! I have to say how incredible Layla has been. Circumstances have kept changing with our order of Oak doors and linings. She has had patience, understanding and excellent cu... Ver mais
A empresa respondeu
have not received my products yet so I can't speak for that but if it is anything like the customer service I received from Layla I will be very happy , thank you for all you help. what amazing sta... Ver mais
We are very pleased with the whole purchasing experience at UK Oak Doors. Firstly, we live close enough to the showroom in Hinckley to see the doors and immediately thought they looked smart and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
UK Oak Doors was formed in 2005, making us the people to speak to if you’re looking for strong and stylish solid oak doors. With a over 2 decades of experience, we’ve had plenty of time to create perfect oak doors, accessories and the service we offer is pretty impressive too!
Informações de contato
Unit 6, LE10 3BF, Hinckley, Reino Unido
- 01455 565565
- sales@ukoakdoors.co.uk
- www.ukoakdoors.co.uk
3,9
Muito Bom
1 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Customer Support. So far we have been dealing with Kane…
So far we have been dealing with Kane at Oak doors UK, and he has been so helpful all the way through and always happy to answer any questions we have had. We have now just ordered our doors and will give another review once we have received our doors.
30 de agosto de 2024
Avaliação não solicitada
I found my experience with the company… to be very pleasant
I found my experience with the company to be very pleasant and that was down to Lily who proved to be very knowledgeable and also helpful
30 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Geoff,
Thank you for taking the time to leave us a wonderful 5 - star review, it's greatly appreciated.
I am pleased to hear that Lily was really pleasant and knowledgeable when sorting your order.
Kind Regards,
The Team at UK OAK DOORS
Lily the legend (ledge and brace) is an…
Lily the legend (ledge and brace) is an absolute great help. She has helped me loads. Thanks.
30 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Lewis,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily in your words, was legendary! Let us know if you need help in the future.
Kind Regards,
The Team at UK OAK DOORS
Great efficient service
Knew my previous orders so quick to help, advise and order. Doors are exceptional quality.
27 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Linda,
Thank you for taking the time to leave such a great review.
I am very pleased to hear William was able to help you with your purchases for the Solid Oak Antique Reproduction doors.
Spread the word!
The team at UK Oak Doors
Nobody answers the phone
Nobody answers the phone, cannot order multiple items on the website as does not work, live chat does not work
24 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Chris,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced.
We would like to assure you that our team was present but we were in the showroom. Our Sales Team has made multiple attempts to reach you via phone and email to assist with your queries. If you would be so kind as to reply to the email with a suitable time to call you, we can ensure that happens.
Alternatively, please do call us on 01455 565 565 and our team will be more than happy to assist you.
We appreciate your patience and understanding and look forward to hearing from you soon so that we can can help.
Kind Regards
The Team at UK Oak Doors
Five stars from beginning to end of transaction.
After booking an appointment we went to the showroom and was greeted by Lilly who was very friendly and extremely helpful. Her product knowledge was first class in helping us to select our doors and handles etc.
Nothing was too much trouble also Lilly alway took our phone calls and got back to us after every question
15 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Steve,
Thank you for taking the time to leave us a wonderful 5 Star review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful and efficient in the showroom, getting you everything you need with all the knowledge required!
Kind Regards,
The Team at UK OAK DOORS
Lily was very helpful and knowledgeable…
Lily was very helpful and knowledgeable about the doors and and associated products.My Order arrived on time and undamaged .Thank you UK Oak Doors for your great service and I will be back.
24 de abril de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Suki,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Lily helped get you an order set up with all the knowledge needed. I'm pleased to hear they arrived on time and with no damage!
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Internal oak fire doors
We saw the doors we liked online but we went to the showroom because it’s local where we saw a vast array of great quality doors at very reasonable prices we were taken through all the options with Kane the sales person and he explained the wait times delivery times and everything involved it was a great all round experience and I would highly recommend this company we came away with no hassle or worries 10/10
16 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Damon,
Thank you for taking the time to leave us a wonderful review, it's really appreciated.
I am glad to hear that Kane helped get you an order set up for your Mexicana Ely Prefinished Internal Oak 2 Panel Fire Doors. We shall pass on your kind words.
Spread the word :)
Kind Regards,
The Team at UK OAK DOORS
Very helpful, efficient and friendly
The explanation and help provided before purchase were excellent. Following up questions and amending quotes was very efficient too. And all very friendly.
The caveat is that this review is asked for after placing the order but before receiving the doors so I can only comment on the order process right now. Maybe I'll be asked to review again when I have the goods.
13 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mr & Mrs Gardiner,
Thank you for taking the time to leave us a review, it's greatly appreciated.
I am glad to hear that all your questions were answered by Lily in a friendly manner, we're more than happy to send you another link to review the delivery and doors when they arrive!
Kind Regards,
The Team at UK OAK DOORS
Impressed again
Spoke to Lily on Tuesday and ordered door and ironmongery. Was told door wasn’t in stock but was due in.
Received message saying door was on its way and then it was delivered today,Friday.
Even the delivery was easy with real time tracking.
Very pleased 👍
9 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey David,
Thank you for taking the time to leave us a wonderful 5 Star review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful with getting you an order sorted telling you the correct stock, we're happy they arrived efficiently for you.
Kind Regards,
The Team at UK OAK DOORS
Dreadful delivery if your in a rush for items.
Had to leave 3 stars because of the below mixed feedback.
The quality of the doors etc was fantastic so this is 5 stars plus!
However as far as delivery goes, I had to re order another pair of hinges, I was told 48 hours, they actually took 120 hours! Not happy with this at all as I had my joiner on site for 3 days & the hinges finally turned up as he was going home on the last day (to be clear, I know have to wait another 2 weeks to get the joiners back here)
On top of all of this, I spoke to William's colleague & told her I was unhappy with the "120hr" delivery slot, she said she'd get William to call me back & "No phone call" ........
7 de agosto de 2024
Avaliação não solicitada
Lily was very polite
Lily was very polite, professional, efficient and patient.
However, we could not get through on the phone number 01455565565 as it went into a loop and kept repeating itself. When we called on 01455388744 we got through straight away.
7 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mary,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really polite and professional.
We apologise for the lines being busy, we're glad you managed to get through!
Kind Regards,
The Team at UK OAK DOORS
Excellent polite and professional…
Excellent polite and professional service from Lily
7 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Neil,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that Lily was really professional and polite when sorting your order.
Kind Regards,
The Team at UK OAK DOORS
A pleasure to deal with
The perfect product for us, helpful staff and efficient service. A pleasure to deal with.
6 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Peter,
Thank you for taking the time to leave us a review, it's greatly appreciated.
I am glad to hear that Lily's customer service was brilliant for you, helping you get an order sorted!
Kind Regards,
The Team at UK OAK DOORS
I bought my first door from UKOakDoors
I bought my first door from UKOakDoors, and had many questions. On the phone Lily was able to answer all my questions with knowledge, patience, and a very welcoming, positive attitude - most encouraging. I now have exactly the door I needed - quickly delivered (2 days) along with the hinges I'd ordered. Thanks to Lily and UKOakDoors.
19 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Mark,
Thank you for taking the time to leave us a wonderful 5 Star review, it's greatly appreciated.
I am pleased to hear that Lily was really helpful with answering all your questions with all the knowledge needed! I'm pleased the door came quickly and you love it.
Kind Regards,
The Team at UK OAK DOORS
Great service
Great service. Friendly and efficient. Beautiful product.
2 de agosto de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Dana,
Thank you for taking the time to leave a review.
I am very pleased to hear that William was friendly and efficient with you when purchasing your Oak Barn Doors order.
Spread the word!
The team at UK Oak Doors
Excellent service and well informed…
Excellent service and well informed with responses to all my questions .. great service and very flexible and easy to work through the details on what is needed .. would definitely use them again for all door orders with the door furniture too in the packages
31 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Sue,
Thank you for taking the time to leave such a great review.
I am very glad William was able to help you with your purchase of the Solid Oak Barn Doros.
Spread the word!
The team at UK Oak Doors
Great customer service
Great customer service
Kane was extremely helpful with my order and delivery requests.
29 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hi Giles,
Thank you for taking the time to leave such a great review.
I am very glad Kane was able to help you with your purchase of your Oak Ledge And Brace Door Rustic 1981 x 686 x 40mm Unfinished.
Spread the word!
The team at UK Oak Doors
Found the website really clear and easy…
Found the website really clear and easy to use. Customer service from Lily was very helpful and information on delivery etc clear.
29 de julho de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Hey Gillian,
Thank you for taking the time to leave us a fantastic review, it's greatly appreciated.
I am pleased to hear that the service from Lily was really good and you could filter through the website easily.
Kind Regards,
The Team at UK OAK DOORS
Terrible company
Terrible company. Delivery took weeks and I had to phone and email multiple times. Can’t get them off the phone before you order but once you’ve paid they don’t want to know. Doors are pretty poor quality, and they only come with enough hardware for one door. I did email and call but no one ever replied. Awful service, would not recommend.
30 de maio de 2024
Avaliação não solicitada
Resposta da UK Oak Doors
Dear Freyja,
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologize for any inconvenience caused. At UK Oak Doors, we strive to provide the best service and products to our customers, and it is clear that we fell short in this instance.
Regarding the delay in delivery, we understand how frustrating this can be and are actively working to improve our logistics and communication processes to prevent such issues in the future.
We are also concerned to hear about the quality of the doors and the hardware provided. All our products are subjected to strict quality control, and we regret that the items you received did not meet your expectations. We would appreciate the opportunity to address this matter directly and provide a resolution. Our customer services team will contact you separately to gain some more information surrounding the door received. Your satisfaction is important to us, and we would like to make things right.
Additionally, it is unacceptable that your calls and emails were not responded to promptly. We are currently investigating this breakdown in communication and will ensure that steps are taken to prevent this from happening again. Your case has been passed to the Management Team for a thorough investigation.
Thank you for bringing these issues to our attention. We hope to regain your trust and have the chance to serve you better in the future.
Kind regards,
The Team at UK Oak Doors
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