Ultraframe Avaliações 

116
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great training course again at Ultraframe very informative and we got very well looked after Thanks Mike GMC

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

recently switched to dealing direct with Ultraframe, pleased to say the service has been A1, all quotes processed and returned within 24 hours (sometimes sooner) any additional info required has been... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Conservatory Finished in 2015. Box Gutter fitted along side wall. Lead Flashing fitted running into B/Gutter. We now have water stain and water running down interior wall in the area below gutter supp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have issues with our Livinroof installation and consulted Ultraframe for guidance on how to pursue our complaint to the installers. Nichol and Kai from their Home Owner Support team have been very... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

The leader in the design and manufacture of conservatory roofing systems. To ensure we stay as one of the most trusted names in the industry, we not only test our products in our own laboratory and test facilities, we also use independent third-party accreditation and testing agencies, such as Wintech and the British Board of Agrément (BBA).


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

116 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(116)

22 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great company, great products

We have been buying our conservatory roofs from Ultraframe for over 15 years now and couldn't recommend them highly enough. Their range of products is impressive and they are always developing new ranges and looking to improve. Everything from their processing to the after sales team go the extra mile and are a joy to deal with. From Concept Windows & Conservatories

19 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gary the installer was very helpful on…

Gary the installer was very helpful on time very specific and got us through a very different unique build, which we thank him for looking foward to the next.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Ultraframe

Resposta da Ultraframe

Thank you for taking the time to leave a review of your site support experience Louis. I'll make sure your feedback is passed onto Gary.

Avaliado com 5 de um total de 5 estrelas

Gary ( site support )

Brilliant system. Fitter friendly. The site help Gary was brilliant. And made it fun.
Dave
Genesis windows derby ltd

14 de dezembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Dave. I'll make sure your feedback is passed onto Gary.

Avaliado com 5 de um total de 5 estrelas

Provision of technical advice/support

I contacted Ultraframe to seek advice concerning a problem with my conservatory roof. David Bradley,
Technical Support Team Leader, responded quickly to my email and was very helpful, providing much needed reassurance.

13 de dezembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Arthur. I'll make sure your feedback is passed onto David.

Avaliado com 5 de um total de 5 estrelas

Great prompt and professional service…

Great prompt and professional service as always from Craig Cartmell at Ultraframe.

7 de dezembro de 2023
Avaliação não solicitada
logotipo da Ultraframe

Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Brian. I'll make sure your feedback is passed onto Craig.

Avaliado com 5 de um total de 5 estrelas

Great Service

We had an extension built by Ultraframe about 6 years ago with a Livinroof.

We had a leak for a period off and on and Mick and his colleague Vernon attended on a number of occasions eventually curing the problem. We have also had a number of minor faults which needed attention and these have been dealt with quickly and efficiently.

Overall we have been pleased with the warranty service. Mick and Vernon have always been pleasant and courteous and attended to matters promptly.

30 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great all round experience with using…

Great all round experience with using Ultraframe for our extension. Thank you for Gary’s help with the build, looks fantastic and would def recommend due to the speed of build, quality of materials and the finished look. Thanks Ed and Ginge

2 de outubro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Ed. I'll make sure your feedback is passed onto Gary.

Avaliado com 5 de um total de 5 estrelas

Great Service, always helpful

As a company that relies on lots of conservatory parts for repairs we regularly use Ultraframe and always receive prompt & helpful service and advice from Shannon and all staff at Ultraframe

23 de novembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Scott!

Avaliado com 5 de um total de 5 estrelas

Ultraframe Conservatory Roof Structures.

I have a rectangular conservatory and orangery located at the rear of my bungalow in Rossendale that incorporate a glazed half hipped roof and a glazed hipped roof designed and fabricated by Ultraframe(UK) Ltd.

Unfortunately, during maintenance to the tiled roof of the bungalow, a metal object was accidentally dropped and significantly damaged one of the glazed roof panels on the adjacent conservatory.

I wish to register my gratitude to Ultraframe(UK) Ltd, and, in particular to Lucia Witcombe for speedily providing me with drawings illustrating the measured sizes of the glazing panels plus the manufacturer of the blue tinted glass to effectively repair the conservatory roof.

In addition, Lucia also provided me with similar drawings for the glazed panels associated with the orangery roof as an insurance in case of a similar occurrence with this structure.

It is both gratifying and reassuring to know that Ultraframe(UK) Ltd take customer care seriously.

Thank you,
David S.

15 de novembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience David. I'm glad we could help with getting your roof repaired and I'll make sure your feedback is passed onto Lucia.

Avaliado com 5 de um total de 5 estrelas

Excellent service from Ultraframe.

Excellent service from Ultraframe.
Several years ago we purchased a conservatory from Ultraframe which we have been very pleased with. Since then any issues we had have been dealt with quickly and efficiently by Mick Sharp. We would not hesitate to recommend this company.

18 de setembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Sue!

Avaliado com 5 de um total de 5 estrelas

Wendland Roof Lantern supplied

Wendland Roof Lantern supplied for a flat roof. I think Ultraframe might have merged or bought them out.
Either way the product was of good quality. My specific experience was I required some replacement parts 1 year after supply and fitting and the company were happy to send out the bits on the house quickly which was much appreciated. Thank you to Chloe and the team there.

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent communication with Team…

Excellent communication with Team Leader David Bradley.
David answered my queries via email to a very high standard. Well please with the support I received.

6 de novembro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for taking the time to leave a review of your experience Michael!

Avaliado com 5 de um total de 5 estrelas

Just installed the new hup system Gary…

Just installed the new hup system Gary from ultraframe came to help and show us how it went together and was friendly and helpful the product went together with ease would recommend thanks

3 de outubro de 2023
Avaliação não solicitada
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Resposta da Ultraframe

Thank you for sharing your recent experience Adam, glad to hear your first hup! install went well! We'll make sure your feedback is also passed on to Gary.

Avaliado com 4 de um total de 5 estrelas

Our first order.

Just received our first ordered roof from Ultraframe, unfortunately there were a few items missing from the picked packs including internal claddings x4 at over 3mtrs each so hard to miss. that said after dealing with Lucia Witcombe our Customer development manager and the customer care team, missing parts were dispatched and received next day to allow the installation to be completed on time, so well done ultraframe, (and Lucia)

9 de outubro de 2023
Avaliação não solicitada
logotipo da Ultraframe

Resposta da Ultraframe

Thank you for taking the time to leave a review of your recent experience Daniel, we'll make sure your positive feedback is passed on to Lucia and our customer care team.

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