Wanted a new carpet and bed so went to the local store at Alfreton, Derbyshire. First class service throughout and very fair prices quoted for our selected products On the day of delivery both carpet... Ver mais
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Veja o que dizem as avaliações
After moving we purchased our upstairs carpets from the Alfreton store. We were met with polite, friendly, no nonsense advice. Fast delivery and a great team to lay the flooring. We have since be back... Ver mais
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There is bumps under the carpet the size of a coin, quite annoying to step on its like they didn't check before laying it, its really ruined the finish especially as its on the stairs and landing so w... Ver mais
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I am really impressed with the service I received both when they came and measured up and again when the carpet was fitted. Very friendly, helpful and efficient with customers and the price was less t... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Carpetes
- Loja de Móveis para Quartos
- Loja de Pisos
- Loja de Móveis
- Loja de móveis para sala de estar
- Loja de colchões
Escrito pela empresa
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Escrito pela empresa
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Informações de contato
High Street, DE55 7HH, Alfreton, Reino Unido
- 01773 520335
4,5
Excelente
55 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Excellent service, excellent value would definitely recommend
17 de junho de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hello, thank you for taking the time to leave us a review!
Its great to hear that our Alfreton store could meet your expectations and provide you with a excellent service.
Thanks so much for the recommendation. Have a fantastic afternoon.
Love our living room carpet
Love our living room carpet, amazing once again! We always use united carpets & beds for all our rooms, friendly, approachable staff! & Very tidy!
Thank you again!
2 de abril de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hello Callie, thank you for taking the time to leave us a review!
We're so pleased to hear that our Alfreton store was able to meet your expectations and provide you with an amazing service.
We're so glad that you love your new living room carpet. We hope to assist you again in the future, take care!
Amazing thank you love the new carpet
Amazing thank you love the new carpet
3 de abril de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Paige, thank you for taking the time to leave us a review!
We're so pleased that our Alfreton store was able to meet your expectations and provide you with a 5 star service.
We hope that you love your new carpet, take care!
Excellent I store experience and…
Excellent I store experience and excellent fitters !!!
Professional and helpful service in store. Great help and advice.
Fitters are polite, friendly & did an excellent job
9 de abril de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hello Dan, thank you for taking the time to leave us feedback!
Its great to hear that our Alfreton store & independent fitters could make your experience with us an excellent one.
We hope that we get the opportunity to assist you again in the future, have a fantastic afternoon!
Extremely helpful staff at Alfreton…
Extremely helpful staff at Alfreton store.
4 de março de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi walt, thank you for taking the time to share your experience with us!
We're so glad our Alfreton store could meet your expectations and provide you with a positve service.
We hope to assist you again in the future, take care!
Excellent service ,
Excellent service and help in store ,,, kept us up to date with delivery and when we would like carpets fitted,,, fitters were fantastic,, went above and beyond to help ,, problem with bottom stair ,, took there time until they got it spot on ,, made an excellent job ,, could not have asked for a better service
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Sharon, Its great to hear that our Alfreton store and independent fitters went above and beyond to ensure you recieved an excellent service!
Thank you for taking the time to leave us a review, we hope you love your new carpet, and hopefully we will see you again in the future!
Quick and simple quote and ordering
Quick and simple quote and ordering. Agreed suitable date for installation. Turned up on time. Installation was quick and finish excellent.
10 de janeiro de 2025
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Ian, thank you for taking the time to leave us a review!
We're so pleased to hear that our Alfreton store and independent fitters could provide you with a positive service, meeting all of your expectations, and doing an excellent job.
We hope to get the chance to assist you again, take care!
Highly recommend
Great communication from fitter. Carpet fitted quickly. Very happy with the job
16 de dezembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Scott, thank you for taking the time to leave us a review! We're so glad our Alfreton store could meet your expectations and provide you with a positive service. We hope you love your new carpet!
Mediocre at best
The wait for fitting was over a month which we thought was a little excessive even for November/December. I didn't have much confidence in the fitters when they arrived as they didn't seem to want to do the job, I even had to draw a diagram to show how to cut the carpet around the step!. For the money I paid it is not the quality I thought I would get but the job Is done.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Good afternoon Kerry, thank you so much for taking the time to leave us feedback. We're sorry to to hear that your experience with our Alfreton store wasnt a positive one. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience with your details and a member of our team will be in touch.
Poor
Not all information provided at P. O. S., poor installation, the fitter made decisions without asking the customer their preference. Poor finishing, lack of care and attention due to rushing to finish the job off.
6 de novembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Paul,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience with our independent fitters wasn't up to our usual standard.
If you have any further information please let us know at customerservice@unitedcarpets.net
Once again, thankyou for leaving us a review.
The United Team
The staff in the shop was very helpful…
The staff in the shop was very helpful and knowledgeable and the carpet fitters were professional
4 de novembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Graham, thank you so much for taking the time to leave us a review! We're so glad to hear that our Alfreton store made your experience with us a positive one. We hope to get the opportunity to assist you again in the future!
Well where do I start…! Mattress purchased 18/9/24
Well where do I start?
the first day we were supposed to receive the mattress one of your staff became ill so rearranged the date the second time the van broke down so we had to rearrange again the third time it showed up and as soon as we took it out the wrapper the smell was Appalling heavy chemical smell that could not be disguised or slept on. After a couple of days, my aunt had to go to the shop on her mobility scooter to the shop to get help she received no help so then returned again the following day eventually she was helped by a gentleman and explained the situation that she actually could not breathe because of the smell of this mattress he asked to try out of the mattresses from the shop to see if any would be suitable to do a swap with. One was found and within a day or so was delivered and the other removed the smell was unbearable even with leaving doors and windows open it would not subside. My aunt has COPD asthma and angina. And could have been seriously affected by this, after having slept in a chair for two or three days because she couldn’t breathe in the bedroom she eventually kept one of the mattresses that had been in the showroom with No idea of cost compared to the one we had bought. No compensation, no explanation and no variation of prices between beds. We really are not happy with the service received although the gentleman was very helpful in the end but it would be advantageous to work out the difference in prices from the two mattresses as we had chosen and expensive one to begin with yours sincerely
18 de setembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Good afternoon Sue, thank you for taking the time to share how we did. We're disappointed to hear that your experience with our Alfreton store wasnt a positive one. If you would like to contact our Alfreton store directly they will be able to explain to you you in more depth the variation of prices between the 2 mattresses. We apologise for the inconvenience this has caused you, please don't hesitate to reach out to customerservice@unitedcarpets.net if there's anything more we can do for you.
All the best
United Carpets
He was very nice
He was very nice, did great job with no issues at all. We will always come here
11 de outubro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Maureen, Thank you for the 5 star review! We're so happy everything went as smoothly as expected for you with our Alfreton store! Have a fantastic evening.
Purchase process was very easy
Purchase process was very easy. Installers arrived on time and were very tidy during the laying of the carpet. We have bought numerous carpets from these over the years and never disappointed.
2 de setembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Craig, welcome back! We're so glad we managed to meet your expectations again! Thank you for taking the time to leave us a review. We look forward to seeing you again, take care!
United carpets & beds the place to go for a good deal.
We have been using United Carpets and Beds for years. We went in for carpet and came out with a mattress as well. You get no hassle from the sales people, unless you need help.
6 de setembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Corinne Harwood, thank you for your kind words and this wonderful review! Thank you again for leaving us this response, have a great afternoon!
Very pleased
Very pleased with the carpet, fitters where polite and efficient would definitely recommend. Alot better than a south Normanton competitor.
16 de setembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Emma Taylor, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at United Carpets and Beds Alfreton!
Faultless
Helpful and friendly in the shop and the measurerer. Products was as described and fitting was superb
25 de setembro de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Thank you again for taking the time to let us know how we did. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great mattress
The member of staff was happy polite. Also very helpful he went above and beyond. Mattress is very comfortable.
31 de maio de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi Lindsey,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of mattresses and that you love your new mattress.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Alfreton
Awaiting any outcome
Complaint raised 19th June following a discussion with head office and my local store. complaint raised as directed and still waiting for a response.
Main complaint was
1. Rubbish left on driveway,
2. No sealer applied to linoleum, despite the costly fitting.
19 de junho de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Thanks for taking the time to leave us your feedback.
I can see that your original complaint was referred to the Franchisee who runs that store. I will follow up with the store and ask them to contact you directly.
Kind Regards
The United Carpets and Beds team.
Love my new bed from United carpets and beds rom the day the guy helped me in…
From the day the guy helped me in Ilkeston shop he was very helpful,and got me what I wanted from the Alfreton shop,the lads that delivered it were brilliant,I love my new bed ,and will be using United carpets and beds for future purchases,thankyou all so much x
20 de junho de 2024
Avaliação não solicitada
Resposta da United Carpets & Beds - Alfreton
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our range of beds as well as our delivery team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Alfreton
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